We had Allstate for home and auto for 23 years and never had a claim. With a bill coming due on…read moreJuly 10th for another six months, I felt that it was so expensive that I should look around. I looked at Progressive first and found that for HALF the price, and with $750 deductables vs $2000 I could get better coverage. Seemed too good to be true. The process of switching over was easy. Then, just ten days later, my teenage son got into an accident and totalled his new car. Now came the rest of how this significantly less expensive coverage would work out. Every person we dealt with was patient, kind and a great communicator. They worked to make sure we had a fair settlement and we can start to work on getting a new car. I could not be more pleased with this outcome or this company and I recommend Progressive very highly.

If I could give no stars or negative stars, I would. My car was totaled by a Progressive driver…read morewhile parked, I was deemed not at fault. The claims adjuster has been extremely slow and not helpful. If I didn't receive a phone call by 4pm when I was told I would hear back I would have to email and call. It took over a month to get anywhere - now I have been paid out my portion of the Total Loss Estimate toward my totaled vehicle we are going on 3 weeks of Progressive STILL not paying the bank the loan is from, I am now being forced to make monthly payments on 2 vehicles because they simply have not finished doing their job. Since paying out myself I've heard NOTHING. I have sent several emails, attempted to reach a supervisor and am going to have to resort back to calling and emailing the agent directly daily until it is resolved. Worst car insurance company I have EVER had the displeasure in dealing with. And again - I WAS NOT EVEN AT FAULT.

Wow, this is one of the most disrespectful agencies I have EVER encountered. With no warning from…read morethem we received a letter our homeowners was going to be canceled. They used outdated information and pictures. Trying to get a call back or return email is like pulling teeth. When my husband called to question they immediately got defensive and yelled at him!!!! Gave them benefit of doubt, but did my own research. I found much better prices. When I called to cancel, calmly, the woman got immediately defensive. Started to say, loudly, you didn't give enough time to call back (five hours) Claimed we never read the email with quotes. We did, when I told her I found a cheaper quote, well then she got REAL mad. When I told her we were unhappy with lack of communication, she said something I couldn't quite hear, but I don't think it was very nice. She then hung up on me in a huff. Very unprofessional behavior. I do not recommend you use this company, unless you want to be yelled at more than once by their employees. It won't really let me reply, but I'm not going to say much because I don't think it's is really required. I'm so grateful to be out of your company. Our frustration has nothing to do with the insurance company. Just you. We actually spoke to them at corporate due to your incompetence, and they also criticized your behavior. Please I would love if you would share the conversation, especially when she hung up on me. I recorded it too just in case this happened so please share and then I can share what actually happened because I never raised my voice once, got a little startled when I was spoken to you in such a rude manner probably a little frustrated, but I don't raise my voice to people as it doesn't get you anywhere. A lesson you lear because you lost a customer due to this. I will not comment again on any of your lies and posts, have a great day and I really hope you learn how to treat people in the future.

I am so beyond happy with my choice of using this agency. I switched from my previous car…read moreinsurance, which I held a policy for a few years, Annarummo & Associates Was able to give a better quote on top of better Customer service. The gentlemen who set up my policy was knowledgeable and very helpful in finding me an affordable quote.

My husband and I went to see Phil. We were looking to get a quote on car insurance. Phil was…read moreamazing. After speaking with him he told us we were better off staying where we were. He was trying his best to get us a better rate. He was very honest with us. He wasn't your typical business man who tried to talk us into going with his agency. If you ever need insurance call and make an appointment with Phil. He will be honest and upfront with you. Thank you Phil!!

I reached out three times thru their website b/c my insurance went up so I was looking for a new…read moreagent to find better rates. No one ever contacted me. I made an appt by phone and met w/an agent at the office. After meeting w/the agent, who said his wife handles the quotes, but she would be out of the office for the rest of the week, I never got any quotes. I followed up and reached out again, but no response.

I have been using Chris Brook since the conception of my business in 2006…read more I wouldn't go anywhere else. His Agency has grown leaps and bounds, but I have always received the highest quality in there customer service, no matter who I dealt with. Brook Insurance Associates have navigated me through all my businesses throughout my years, and with the growth of all my endeavors.

I have been doing business with Chris Brooke for over 17 years even before he owned his own agency…read more Chris and estaff are amazing people. They always get back within 24 hours if you have a question or a concern. I wouldn't trust any of my insurance needs personal or commercial to anyone else but Brook agency..

The worst insurance company to do business with. No personal attention to the customers. No return…read morecalls for critical matters. Some employees are arrogant.

I have been insured by Doorley Agency for the last 15 years, They are excellent to work with and…read moretheir response to problems is rapid. I highly recommend them to anyone looking to sleep well at night.

Keith comes through for us every time we need him! He's attentive, thorough and very responsive. We…read morehave worked with Keith for many years with a one year hiatus (which was due to a silly move on my part - unrelated to Keith)... We're back and no plans to go anywhere. Give him a call - see how he can help you.

Big mistake for me..... the people that I had the misfortune to deal with there, were either rude…read moreor had little to zero idea about what they were doing or saying. The tiny savings wouldn't be worth the BIG, BIG headache!

I had a very pleasant experience with this agent ... I emailed them to get a quote and they called…read moreme the next day they did all the work and got me an awesome price on renters insurance couldnt be happier

I close my account in November. When I attempted to close they requested information showing that…read moreI had new insurance. I do not feel that they have a right to do that, I have a right to close for any reason and if there are consequences with that I can deal with it. However, I did get my new agent to call them and confirm, as well as sent paperwork twice. They stopped my next payment and told me they would cancel my account. They did not. I got a letter in December saying my account was closed due to non payment. Then in December they withdrew 2 payments. This has caused over $800 to be missing from my account. Do not use this company.

My husband purchased a new Jeep Wrangler and due to the "covid crisis" it took several months to…read morereceive. Finally the day of pick up occurs only to discover we could not get the insurance paperwork. We waited on hold 45 minutes with no results, except horrid music playing and commercials for the insurance company. Mr Botwick, who by chance was listed as an agent on google, answered his phone and not only did he help us ... he did it expediently and sent a charming email confirmation immediately following! He was not our agent but after the dealership experience, I think he will be.

I just lost my husband a the end of last month. I am having horrible trouble accessing his life…read moreinsurance funds (totaling nearly $1M) which are in a MetLife Total Control Account (an account similar to a bank account where the funds can be placed). I contacted the Steven Botwick Agency simply to try to get a phone number for MetLife corporate offices in the US, and prefaced my call with the acknowledgement that I knew this agency was not the correct number. I expressed I hoped someone there might be able to direct me to someone who could help. When I politely finished my explanation, the man who answered the phone said "are you finished?" I asked if he really just said that to me. I was in no way rude or discourteous, but was just trying to explain the nature of my situation. His response was, "Yeah, I did." Wow. So I'm a new widow who is having trouble accessing funds that MetLife holds and this person found it appropriate to be unbelievably rude to me. All I can say is, stay far, far away from this agency in particular, and MetLife at large. It are a horrible, poorly run company. Buyer beware.