I am a new patient and I had my first appointment today. Everyone was extremely nice from the…read moremoment I walked in. Dr. Mahmud was amazing. She took the time to not only explain things, but took time to answer all my lingering questions. I have another appointment in two weeks and I am excited to go visit again. Thank you dr. Mahmud

Forest Family Dentistry has provided my family with outstanding dental care for the past 10+ years…read more Upon my last visit a duplicate payment occurred; due to my AFLAC dental insurance becoming newly in network with Forest Family. Annette, who manages Forest Family insurance, quickly resolved the payments by Aflac and myself. Thank you Annette for Forest Family's account management and responsiveness!

I have high anxiety when it comes to the dentist. But not anymore!…read more Swish is the only dentist I will go to. EVERYONE at the Domain location is welcoming and friendly. They always remember me. The dentists are skilled and never judge me.

I had been going to this Swish location for years and never had an issue until I was due a $750…read morerefund for pre paying for retainers (at their request) and now three weeks later have had to fight with their billing team to 1. Get a response at all 2. Get refunded as they put through the refund after three weeks of no contact and then two days later, rebuked it. What an absolute nightmare.

Easy to schedule and they can tell you right away if your insurance is in network with their…read morebusiness. Locally owned! Highly recommended by my two Yelp Elites friends and so happy I gave it a shot. I just moved here and I've been driving back and forth for almost two years now and I thought I should come to a dentist here in Austin! Very professional, thorough, compassionate and o felt like home. Coming to the dentist is not my favorite but this place made me feel taken cared of from scheduling, checking in, dental hygienist thanks to my hygienist and the Dr Nguyen!

The lady with the bright hair - is the same lady that greets you as you walk in. The office is easy…read moreto find and there's plenty of parking in the shopping center. This is my new dentist office and I have been very pleased with the attentiveness, care and service the team provides. I really enjoyed having a tv on the ceiling to watch during my teeth cleaning. Bonus points for the cool swag and cold water bottles up front.

This was my first visit to this practice. Dr. Gubin and her staff were friendly, competent and…read moreprofessional. She fixed an issue I had with my bite and took the time to listen to my previous concerns with my mouth. I would highly recommend her.

I went here back when I lived up north and was a patient of Dr. Rick. Everything went well until…read moreone of the female receptionists took a look at my treatment plan and said "wow you have a lot of cavities" and laughed. Made me so embarrassed and ashamed. I never returned. This was a while ago so she probably doesnt even work there anymore. But im willing to bet that if she is like that, several other employees are.

Been coming here for years. All the dentists are great. All the hygenists are great. They have…read morenever recommended an unnecessary procedure. They retain staff, so you know they must be a good practice. Highly recommended.

There is a first time for everything. This is the first time I have fired my dentist…read more Note: I recommend reading all the 1 star reviews, they are consistent with my review. No business is perfect, but when you have a cancerous culture that does not cherish the client relationship it shows. This is an example of just that, at least the front of house. The reality is the actual work of dentistry is fine in this establishment. It's the admin, front desk, customer service, lack of availability, and difficulty of being a client that leaves a lot to be had. Not to mention when or if you fire them how difficult they will be when it comes to moving your dental records to your next dentist. It was very frustrating to be a patient at times given that this is the way they choose to do business. My wife and I were patients since we moved to Austin in 2017. The quality of the dental work is fine. The front of office is a 1 out of 10 at its worst and a 5 out of 10 on average. I am sure the practice will have some response that will paint us as unreasonable clients, but here are my key issues: 1. If your teen has an appointment (simple cleaning) , they will not see them unless the parent is present, we had an issue where my wife was single parenting for the week while I was on a business trip and found out after she had dropped my son off for his appointment and took my other son to school that this was their policy. Fair enough, except for the fact that by the time my wife got back, 15 minutes late, they canceled his appointment, for a policy they enforced and communicated after the fact. The biggest issue was not the policy, but how the staff treated my wife through this situation, and the fact that when my wife alerted the dentist to the incident she sided with her staff and never got back to my wife regarding the incident. Not acceptable for any business owner. 2. My dentist (Dr Heggen) only works 2 days a week, so if you have any near term issues, IE major tooth pain, you may have to wait weeks , like 4 or 5 to get in to see the dentist, not great if you can't chew or have major tooth pain. In my situation, I had a filling put in in March by my dentist that was hurting for months that they tried to adjust and was still off, and I had major issues as the pain increased. I tried to schedule to have it looked at given they had done the work, however had major issues getting in to see my dentist given the lack of availability, regardless of the fact that I could only chew in one side of my mouth. Not great. 3. When you leave they will refuse to send your actual digital records to your new dentist , isn't it 2024????? This will cause your next dentist to either have them sent via snail mail or you will have to physically pick them up yourself. Also they will not release records to your new dentist, just to you. It's completely ridiculous. Also new dentist will have to more than likely do an entire set of new XRays since paper XRays are not as clear as the digital real ones. This was absurd, but not off brand for the behavior we experienced which caused us to leave. 4. Lastly, even after being a patient for 7 years they mispronounced my wife's name. A small issue but again consistently on brand for why this place is not great. A side note I went to my new dentist and had the opposite experience with front of house. Friendly, proactive, super nice, went out of their way to make things easy. Reminded me what really good service and a great client experience is supposed to be.

I had an absolutely phenomenal experience with Dr. James, and her team. I went in for my annual…read morecleaning, and walked away feeling empowered. Erica, my hygienist, educated me on my gum health, and noticed signs of wear on my teeth due to clenching; which I imagine I do when I'm sleeping. Erica took photos of each tooth, measured my gums, and validated that my oral hygiene practices at home are on par. During my examination, we saw signs of decay, and there was enough time in the schedule for me to start the process of placing a crown on my tooth. From the moment Dr. James numbed me to the moment my temporary crown was placed, I was treated with the utmost care. The team remembered my son, who visited not too long ago, and were as joyful and relatable as can be. They even offered me a cozy blanket during my procedure! I mean, who does that? Pecan Park Family Dentistry does! All in all, though it was my first time at their practice, I was made to feel like family. Like I was being taken care of by my girlfriends, and I am beyond grateful to have crossed paths with them!

After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

I have already left one glowing review but I just left from another visit today and I just want to…read morereiterate how happy I am. I have heard nightmares from people online about their dentures. I think this is my third or fourth time back for adjustments since I got a bottom denture from AFD. They are so accommodating and kind. They keep going until it is working for you. I think we finally worked out all the kinks and I was overwhelmed with emotion about how good my denture felt when I left today. All the staff is so personable and kind and I am so glad I found this group of excellent women. Highly recommend!!

Amazing care. I've…read morenever had this thorough of dental care. I loved my previous dentist and was loyal to him but we relocated to Austin a little less than a year ago and so we can't go to Huntington Beach for cleanings anymore. No problem this women run business has all the cool tech and amazing client care I have come to adore and they have amazing bedside manner. I appreciate that your first appointment is thoroughly checking your baseline and you can see over your next cleanings what progress needs to be made and they track it for you. They have the coolest 3D imagery technology too. I also had my teeth whitened (over $1000) for my wedding and it whitened my teeth 2 -2 &1/2 levels which made a difference in the close up pictures! Because of them I'm more motivated to floss because I want to improve my progress! They are also incredible about trying to respect your time and schedule you if you have an emergency. (Individual results may vary but found them to be very accommodating)

Over a two-day period, I was scheduled at Castle Dental for a deep cleaning...technically known as…read moreScaling and Root Planing. This deep cleaning is a more intensive procedure than a standard cleaning and is typically recommended when a dentist finds pockets between your teeth and gums. My deep cleaning was broken down by Castle Dental into two appointments (Wed top teeth and May bottom teeth) to manage comfort and numbing. First the hygienist used a topical anesthetic to numb my gums using a Q-tip with numbing solution and then the dentist injected another anesthetic into my gums...about 8 pricks. Then, the hygienist used an ultrasonic scaler to remove plaque and tartar from the tooth surface and below the gumline. Next she used a metal tool to remove any plaque and tartar not caught by the ultrasonic scaler. She also did root planing, which smooths out the roots of your teeth. This helps the gum tissue reattach to the tooth and makes it harder for bacteria to grow in these areas in the future. My teeth were flossed by the hygienist. Finally, antibiotics were inserted into the gum pockets. The first day the process took about one hour. The process is expensive, but appears to be necessary.

Dont go here, horrible service and they tell you a price then they keep charging you. They sent me…read morelike 3 bills and tell me this is the last one!

I always receive excellent care and attention here - from front desk to favourite hygienist Liz,…read moreand of course, Dr Tucker. I am a nervous patient but they are careful as well as efficient, so a visit to the dentist is no longer a scary thing, and I am grateful.

Today I had two old fillings removed and replaced. The dentist and assistant were professional,…read morefriendly and fast. Austin Family Dentist is a level above all of the other dental offices I've been to.

If you like dentists who are arrogant, have an attitude, and will say you need things done that…read moreyou really don't need, then this is the dentist for you. I did not like him at all or the dental hygienist. The dental hygienist kept squirting water all over my neck instead of in my mouth and she didn't even apologize. She was way too rough on my cleaning. Hammon really needs to work on his bedside manners and try not to scam people.

This place is awesome. My dental hygienist always explains everything so well! I'm so happy that…read moreshe's very detail oriented and very knowledgeable. She does such great job with cleaning my teeth and making the whole experience comfortable. I also got a dental implant not so long ago and I was so nervous about but it was all good so far and fast.