I am extremely disappointed with the level of customer service I received at this office,…read moreespecially after being a loyal patient for over a year. On the day of my appointment, there was a medical emergency on my street that blocked access, causing an unavoidable delay. I did everything a responsible patient should do--I first texted the office, then followed up with a phone call to inform them I would be approximately 10-15 minutes late. The staff member I spoke with assured me that this would be fine. However, when I arrived, I was abruptly told that I could not be seen. What made this experience particularly frustrating is the inconsistency. I have personally waited 15+ minutes on multiple occasions when the office was running behind, and I remained patient and respectful. Yet when the situation was reversed--even after clear communication and approval--I was not given the same courtesy. Additionally, the interaction with the office (including who I believe was the owner, Tina) was extremely disappointing. The tone was short, dismissive, and abrasive. No apology was offered. No effort was made to find a solution. No attempt to reschedule was initiated. It was handled with a level of indifference that felt both unprofessional and disrespectful. I also could not ignore the stark difference in demeanor displayed toward another patient in the office at that same time. The contrast in tone and engagement was noticeable and, frankly, concerning. As someone who has supported this practice--bringing my family here and referring three additional patients--I expected a much higher level of professionalism, accountability, and basic courtesy. Lastly, I would also question the appropriateness and sanitation standards regarding the presence of a dog in a dental office setting, as I have observed this on multiple visits. This situation could have been handled very differently with simple communication, professionalism, and respect. Unfortunately, that was not my experience.

Dr Theroux is so wonderful and knowledgeable and the entire staff is terrific. The office is…read moredecorated so nicely too. Each room has a theme and even the waiting room has a pretty gas fireplace. Highly recommend!

I have been a patient at Grace Family Dental since the facility was in the Park Avenue/Grove Street…read morearea. At the time, I could walk to the office--which was part of the attraction. The office moved to Grafton Street. I followed. Thirteen years later I am still a patient. Dr. Mundra and her staff are a joy to work with. In my case, my salivary glands became underachievers as a result of a medication I was prescribed. The number of cavities I got began to increase. But, as one of the hygienists put it, "it's our job to educate, not to judge." The hygienists were more than willing to teach how to protect my teeth. Swishing with water after eating; reducing sugar in the diet; showing me how to improve flossing and brushing techniques, and suggesting products (with coupons) that keep the mouth moist improved things nicely. As a result, I had fewer cavities. Plus, I lost fifteen pounds in eight months, and my A1C level is lower. Dentistry is truly important for the whole body. Thank you Grace Family Dental.

I have been going to Grace Family Dental for several years. The staff is wonderful, they really…read morecare and they are punctual. No complaints at all!! I highly recommend them!!!

Very professional and well trained staff. Latest and greatest equipment. Very thorough care. Their…read moreapproach to implants is superior to most places

Just another dental office that treats you like you're at a car dealership. Told me my son needed…read moreto replace a filling and have another molar that had a cavity and needed a filling. They seem to upcharge and are very expensive. I went with my gut and moved my son after one appointment. Thankfully we put off the filling they recommended and stated if it wasn't repaired soon he might need a root canal. Found a wonderful practice that told my son he had beautiful teeth and does not have a cavity that needs to be filled. when I asked for his records they told me I still owed money, yet I had paid in full for the services previously. The records they sent were the bill for prior services, not really what one would consider records. No notes/ documentation from the dentist. Just the financial office. If something here feels off, go with your gut. The office is nice and clean, but good care goes beyond that.

Do NOT use as an emergency dentist even though they claim to be. I got a fast appointment, but have…read morebeen in excruciating pain for three days. Almost $400 later, and all I have is X-rays and an antibiotic which will not give me any relief NOW. I couldn't understand or listen to all the further appointments and implants vs dentures stuff he was trying to sell me on because I can barely talk through the pain. If you refuse to treat pain, DO NOT advertise as an emergency dentist. I was crying in the office and told to take ibuprofen and Tylenol.

The care was professional, but it would've been helpful to hear an explanation of what was being…read moredone; the only communication was, raise your hand to stop. I had to glean from the conversation between the Dr Hedstrom and Dental Assistant Debora, what was taking place.

In 1997 I had a bridge put in my mouth at another dentist and it lasted forever. Never a problem…read more I move to Massachusetts and my Modern Dentistry hygienist suddenly tells me the bridge is loose. I found that odd because it didn't appear to be as I brush and floss regularly. Time and time again she and the dentist kept telling me it's loose, but I'm not seeing or feeling that at all. I finally cave in and have the bridge replaced. Not even 3 months later the new bridge pops loose!!! Falls right out of my mouth!! I set up an appointment and they fix it...then they charge me $100!!!!!!!! Out of pure principle I refused pay the invoice so they send my account to collections. UPDATE: The bridge fell out AGAIN!!!! Second time! Their level of incompetence is astounding.

Terrible Service. Don't answer calls. Hurt your gums. Poke teeth. Receptionists are not good,read more

Caring dental professionals with expertise at all levels -- from hygiene to implants. Highest…read morerecommendation.

I went here for a tooth that was crumbling and a tooth that already had a missing filling with the…read moreintention that he could fill the missing filling at the same time as he could fix the tooth that was breaking off in chunks. First: I thought it was a little weird they have you wear a blindfold for the actual sedation, but I thought it was just supposed to help the atmosphere or whatever. It would up being so you don't see the needle. The told me I would be out of it when I was being injected with any needles and wouldn't remember it because of the oral sedation, but unfortunately it's the only part I remember and I screamed because it was so painful. They should have warned me up front honestly about this, but they didn't do now I'm warning you. Secondly, I asked them to make sure to please use a stitch since we were removing a molar and I have poor wound healing. They said they would but when I woke up said they said they were unable to because my mouth was too small? What? I had my wisdom teeth out with stitches applied and there was NO issue there. Because they didn't use a stitch, I suffered a dry socket. It was painful but when I went back they didn't really even look and they were entirely dismissive. It took an additional two months to heal and the additional filling they did fell out. Because the work they did was so bad, I called them up and told them I wasn't comfortable getting my cleaning there and to cancel it and refund that portion of my bill. They tried REALLY hard to get me to reschedule but I have no intention of going back there. They refuse to refund the cleaning they didn't give me however. So basically I have no filling, took FOREVER and was super painful to heal my pulled tooth because bad technique- and no. I wouldn't recommend.

This office required me to pay upfront even with proof of insurance. They also cancelled my…read moreappointment 15 minutes before my root canal was scheduled. Lastly, they are also extremely unprofessional. DO NOT RECOMMEND!!!!

Dr Chen (unique dental worcester) is the tooth whisperer of pulling teeth. the whole experience of…read morechecking in to meeting the superman of pulling teeth was awesome. as soon as the god of tooth pulling started talking i felt like i could trust this dude. and as expected a well explained consult turned into pulling good ole #1 wisdom tooth on the spot. i enjoyed unique dental so much i want them to pull more teeth....well not right now but im changing my dentist

Such great team with same day crowns! My fiancé used to work here and the environment just felt…read moreincredibly warming and light hearted!

I came here for an emergency root canal. It took 11 appointments over 3 months for them to "finish"…read moreI have had pain, swelling, infection, not to mention the time off I have had to take. They DO NOT CARE about their patients what soever and the doctors will lie to your face so that they can make their money. Very sad and they should be shut down immediately!

Scammers. Knock you out ,and you have more done of low quality work, half which wasn't necessary…read more Poor work, had to have many redone. Run to someone else!

I've had a great experience on all of my visits here, most recently working with Abby and Nadia!…read moreEveryone is incredibly nice, and they always go the extra step to explain what they're doing as they work with you. Thank you!

Clean, efficient, professional as well as the nicest people all around. Would highly recommend to…read moreyoung & old alike!

Dr. Rao and her staff are fabulous, they really take great care of our family and I wouldn't go…read moreanywhere else. I've had pretty bad experiences with my prior dentist and was pretty jaded but Dr. Rao and her staff took great care of me. They're all very understanding and kind.