Clean, efficient, professional as well as the nicest people all around. Would highly recommend to…read moreyoung & old alike!

Dr. Rao and her staff are fabulous, they really take great care of our family and I wouldn't go…read moreanywhere else. I've had pretty bad experiences with my prior dentist and was pretty jaded but Dr. Rao and her staff took great care of me. They're all very understanding and kind.

I am extremely disappointed with the level of customer service I received at this office,…read moreespecially after being a loyal patient for over a year. On the day of my appointment, there was a medical emergency on my street that blocked access, causing an unavoidable delay. I did everything a responsible patient should do--I first texted the office, then followed up with a phone call to inform them I would be approximately 10-15 minutes late. The staff member I spoke with assured me that this would be fine. However, when I arrived, I was abruptly told that I could not be seen. What made this experience particularly frustrating is the inconsistency. I have personally waited 15+ minutes on multiple occasions when the office was running behind, and I remained patient and respectful. Yet when the situation was reversed--even after clear communication and approval--I was not given the same courtesy. Additionally, the interaction with the office (including who I believe was the owner, Tina) was extremely disappointing. The tone was short, dismissive, and abrasive. No apology was offered. No effort was made to find a solution. No attempt to reschedule was initiated. It was handled with a level of indifference that felt both unprofessional and disrespectful. I also could not ignore the stark difference in demeanor displayed toward another patient in the office at that same time. The contrast in tone and engagement was noticeable and, frankly, concerning. As someone who has supported this practice--bringing my family here and referring three additional patients--I expected a much higher level of professionalism, accountability, and basic courtesy. Lastly, I would also question the appropriateness and sanitation standards regarding the presence of a dog in a dental office setting, as I have observed this on multiple visits. This situation could have been handled very differently with simple communication, professionalism, and respect. Unfortunately, that was not my experience.

Dr Theroux is so wonderful and knowledgeable and the entire staff is terrific. The office is…read moredecorated so nicely too. Each room has a theme and even the waiting room has a pretty gas fireplace. Highly recommend!

My dentist referred me to WE to get a 3D x-ray to determine if root canal was feasible (visible…read morecracks above gum; through-the-cheek x-ray looked OK, but 3D shows more). WE refused to do the 3D x-ray. When pressed, she said she could do the 3D x-ray after doing a root canal - if I wanted it. [Why do the test to see if root canal is feasible AFTER the root canal?] Instead, she duplicated the through-the-cheek x-ray that the dentist had done a few days earlier. [Supposedly, ADA recommendations on lead shielding have been relaxed because, among other things, with digital x-rays, there's no need for duplicates. WE doesn't use lead shields AND does unnecessary x-rays.] Then, WE did the same exam that the dentist had done - though following an inflexible procedure: Positioned my arm on my leg and said to raise it if I felt pain. Tapped on a different tooth. I looked at her and said, "Of course it doesn't hurt; you're tapping on the wrong tooth." She started over again, placing my arm on my leg... I glared at her as she tapped on the wrong tooth again. Eventually, she tapped on the tooth that I had gone to her for, and I raised my hand. Sprayed something like liquid nitrogen on the tooth to determine temperature sensitivity. Then declared "The roots are dead; I'll do a root canal.". [Never checked the roots themselves.] Charged $355 to do what the dentist had already done (for less money).... I found another endodondist who did the 3D x-ray. I suspect my dentist referred me because WE is owned by the same chain that bought my dentist's practice. I'll start looking for another dentist, now. The stupidity continues. I got a phone call from them about the above review. They claimed that they were trying to save me money by not doing the 3D x-ray. Then, why did she offer to do it AFTER the root canal? Then, the 3D x-ray would have been a complete waste. She also said that the through-the-cheek x-ray wasn't good enough. [Why not mention that?] I brought up the fact that, in the waiting area, I was notified that they were running late 35 minutes after my appointment time. I tried to explain that the time to tell a patient that you're running late is at or before the time at which they are late. She tried to justify giving notification after it's become obvious. They just don't get it. I just hung up.

Very disappointed in Dr. Stern. I seen her approximately 2 weeks ago and she stated that my tooth…read morehas to be pulled. I was told to follow up with an oral surgeon. My appointment with the oral surgeon is next week and I called Dr. Stern to please prescribe me an antibiotic because my tooth is infected. I am running a low grade fever. Guess what she called me and I I advised her what was going on. All I need is an antibiotic to relief the pain. Dr Stern stated she would have to call me back which she did NOT. Because she stands to not make anymore money on my visit Dr Stern choses to leave me in severe pain. All I asked for was an antibiotic.

STAY AWAY! I wish I could rate this review with negative…read morestars. Dr. Michael Russo is not fit to perform procedures on a horse. In 2014, I suffered an irreversible nerve injury to the lower left quadrant of my face. The case was in court for over seven years. I finally settled using a mediator but this butcher did not admit any wrong doing. Russo is arrogant and, in my estimation, incompetent. Turn tail and run!

Dr. Russo and his staff are amazing. I had my third root canal done today by Dr. Russo and he is…read morealways amazing. I've never walked out in any pain and his staff are so caring during the entire procedure. I would never see anyone else to do a root canal, my trust is with Dr. Russo and always will be. I highly recommend this office to get your dental work done. Thank you again Dr. Russo! Once again, amazing and pain free dental work.

I am just getting home after a filling and feel compelled to write this review now!…read moreAfter moving to Worcester about a year ago, my husband and I were on the search for a new dentist, and this office is right up the street from us. I have gone to the same dentist for nearly my whole life, so I was apprehensive of trying someone new. I was impressed by Unique Dental from my very first phone call to schedule a cleaning, and it only got better after my first visit. Office staff are friendly and helpful. Office is clean, bright, and comfortable. They use the newest technology, like intraoral cameras, and even cleaned my teeth with something similar to a water-pick when I was having discomfort from the metal picks. The hygienists are highly skilled, and super personable, and they even have a TV so you can keep distracted during your appointment. Like I said, I was already impressed by this place, but today took the cake. I have had my fair share of fillings in my life, and a number of traumatizing experiences, but this filling was the easiest by far. My appointment was at 10, I was out the door by 10:35. They use a numbing cream before the injections so you don't even feel the needle, and the dentist and assistant were like a well-oiled machine. It was over in no time with no pain, and no hassle. I was sad to leave my lifelong dentist, but this transition has been so worth it. If you are in the market for a new dentist, make sure you check these guys out.

This office required me to pay upfront even with proof of insurance. They also cancelled my…read moreappointment 15 minutes before my root canal was scheduled. Lastly, they are also extremely unprofessional. DO NOT RECOMMEND!!!!

Dr. Giordano provides wonderful service and education. He takes an incredible amount of time with…read morehis patients and is very personable. I trusted his advice and felt he had my interest in mind. I had to switch dentists when I moved, but still would recommend him to people in the area!

Dr. Giordano is indeed excellent. Unfortunately, as of April 2025, he is starting his retirement…read more Fortunately, for us patients, his present associate, Dr. Buzzell is taking over the practice, and she is even BETTER !!! I have been seeing Dr. Buzzell for several years, and she is by far the best General Dentist, and nicest person, that I have encountered in my 75 years.

Very professional and well trained staff. Latest and greatest equipment. Very thorough care. Their…read moreapproach to implants is superior to most places

Just another dental office that treats you like you're at a car dealership. Told me my son needed…read moreto replace a filling and have another molar that had a cavity and needed a filling. They seem to upcharge and are very expensive. I went with my gut and moved my son after one appointment. Thankfully we put off the filling they recommended and stated if it wasn't repaired soon he might need a root canal. Found a wonderful practice that told my son he had beautiful teeth and does not have a cavity that needs to be filled. when I asked for his records they told me I still owed money, yet I had paid in full for the services previously. The records they sent were the bill for prior services, not really what one would consider records. No notes/ documentation from the dentist. Just the financial office. If something here feels off, go with your gut. The office is nice and clean, but good care goes beyond that.

I have been a patient at Grace Family Dental since the facility was in the Park Avenue/Grove Street…read morearea. At the time, I could walk to the office--which was part of the attraction. The office moved to Grafton Street. I followed. Thirteen years later I am still a patient. Dr. Mundra and her staff are a joy to work with. In my case, my salivary glands became underachievers as a result of a medication I was prescribed. The number of cavities I got began to increase. But, as one of the hygienists put it, "it's our job to educate, not to judge." The hygienists were more than willing to teach how to protect my teeth. Swishing with water after eating; reducing sugar in the diet; showing me how to improve flossing and brushing techniques, and suggesting products (with coupons) that keep the mouth moist improved things nicely. As a result, I had fewer cavities. Plus, I lost fifteen pounds in eight months, and my A1C level is lower. Dentistry is truly important for the whole body. Thank you Grace Family Dental.

We switched all six members of my family over to GFD. We went to our first appointments recently…read more We were very impressed with the entire office. The front office people were pleasant and professional. The hygienist's and Dentist were fantastic. We are VERY happy with our new dentist office!