I am extremely disappointed with the level of customer service I received at this office,…read moreespecially after being a loyal patient for over a year. On the day of my appointment, there was a medical emergency on my street that blocked access, causing an unavoidable delay. I did everything a responsible patient should do--I first texted the office, then followed up with a phone call to inform them I would be approximately 10-15 minutes late. The staff member I spoke with assured me that this would be fine. However, when I arrived, I was abruptly told that I could not be seen. What made this experience particularly frustrating is the inconsistency. I have personally waited 15+ minutes on multiple occasions when the office was running behind, and I remained patient and respectful. Yet when the situation was reversed--even after clear communication and approval--I was not given the same courtesy. Additionally, the interaction with the office (including who I believe was the owner, Tina) was extremely disappointing. The tone was short, dismissive, and abrasive. No apology was offered. No effort was made to find a solution. No attempt to reschedule was initiated. It was handled with a level of indifference that felt both unprofessional and disrespectful. I also could not ignore the stark difference in demeanor displayed toward another patient in the office at that same time. The contrast in tone and engagement was noticeable and, frankly, concerning. As someone who has supported this practice--bringing my family here and referring three additional patients--I expected a much higher level of professionalism, accountability, and basic courtesy. Lastly, I would also question the appropriateness and sanitation standards regarding the presence of a dog in a dental office setting, as I have observed this on multiple visits. This situation could have been handled very differently with simple communication, professionalism, and respect. Unfortunately, that was not my experience.

Dr Theroux is so wonderful and knowledgeable and the entire staff is terrific. The office is…read moredecorated so nicely too. Each room has a theme and even the waiting room has a pretty gas fireplace. Highly recommend!

My family uses Mulroy Family Dental. Very professional Dental Office…read more Dr Tom Mulroy is very skilled and knowledgeable. The Hygenists are always great too! I feel so comfortable with their dental services I stayed even though they don't fully accept the Dental Insurance Plan I have. A portion is covered and I pay the balance. I know the integrity, professionalism, cleanliness and skill is the way the office is run on all levels so here I stay. Everyone is super friendly on the Staff. I know the Mulroys from Church and that is how we found out about the Practice.

We just contacted this office. We have six members in our family. They told us they are not taking…read morenew patients... next

I started getting cleanings from Sue at Union dental at least 15 years ago, and I haven't…read moreconsidered entering another Dentist's office since. I leave with bright shiny teeth every time, despite entering with terrible coffee stains. I don't think I've had a single cavity since I started going. Now that I live an hour away; Sue proactively suggested that I schedule cleanings at lunch to avoid morning and afternoon rush-hour traffic. I once showed a day early for a quick check up from the doctor. He was supposed to leave early that day, but I mentioned it wasn't actually dental work. I sat in the chair for less than 30 seconds saving me 2 hours of travel and a second day off from work. They're absolutely amazing, and unlike when I was a child in the 80s, I now look forward to going to the dentist. I don't know the other employees by name, but I have nothing but praise for everyone in that office.

Another great performance!…read more Kudos and thanks and happy holidays especially to Dr. Huang, but also to Marissa, Tracy, Rachael and David. UD fixed my tooth on my birthday, with a smile. There is no better dentist out there.

Do NOT use as an emergency dentist even though they claim to be. I got a fast appointment, but have…read morebeen in excruciating pain for three days. Almost $400 later, and all I have is X-rays and an antibiotic which will not give me any relief NOW. I couldn't understand or listen to all the further appointments and implants vs dentures stuff he was trying to sell me on because I can barely talk through the pain. If you refuse to treat pain, DO NOT advertise as an emergency dentist. I was crying in the office and told to take ibuprofen and Tylenol.

The care was professional, but it would've been helpful to hear an explanation of what was being…read moredone; the only communication was, raise your hand to stop. I had to glean from the conversation between the Dr Hedstrom and Dental Assistant Debora, what was taking place.

Wow So high tech family owned office is clean and soothing. Hygienists and Dental Assistants have…read morebeen there a long time so you know they have been treated well. That is how you know it is a good place. Been with Dr Mike Giglotti for many years and now his son Jared is taking over. Don't hesitate to try this highly professional single dental practise. Say hi to the fish !!!

Extremely courteous staff, appointment time honored and hygienist clearly communicated her…read moreactivities throughout the cleaning. And it was painless :)

Always efficient and pleasant. A very well run practice. Of course, excellent, high quality dental…read morework.

This is an extremely well run dental office, and a new facility which is only a few years old. The…read morewaiting room is comfortable, even though I rarely wait more than a few minutes. The staff is friendly and professional. But one of the biggest perks of using this dental practice is their laser drilling. I've only needed work on one tooth over the last 10 years I've been using Dr. Shustak, and he performed that procedure with a laser. That meant no pain, no injection and no Novocain numbness!

My daughter and I have been going to Bryan Dental 2.5 years. The staff, hygienists, and Dr. Bryan…read morehave been good. This review is all about Dr. Zhang. My daughter kept getting stuck with him. During a checkup after her cleaning he cut her gums (not the gum line - but the actual gum/cheek tissue) so bad with his instruments that she couldn't chew for over a week. We were sent a survey after that visit since we were new patients and I responded that the visit was great, but mentioned that Dr. Zhang could be a little gentler next time. We returned 6 months later, and he could not wait to tell me that it my daughter's post visit gum irritation was from not brushing and flossing (she actually takes pretty good care of her teeth and does both routinely). He took no ownership for cutting up her cheek/gum conjunction which I viewed right after we left the office when it was fresh and bloody. My daughter dreaded every appointment thereafter because of her experience with him each time. At this next visit, Dr. Zhang tried pushing fluoride treatments on my daughter. We don't use fluoride toothpaste because we have sensitivity to it (rashes, cracked corners, and blistering around mouth). We use natural toothpaste at home that doesn't have fluoride. None of my 3 kids have ever had a cavity (they're teenagers) up until the last visit (was due to braces). With good brushing/flossing habits at home and the sensitivities I don't have them get the add-on treatments (that aren't always covered by our insurance). When I declined the fluoride treatment, Dr. Zhang gave me a long lecture about it, instead of asking me why we chose not to have it. He also assumed I hadn't done any research (my sister is a hygienist, so we are well informed in addition to keeping up on the studies). I told Dr. Zhang about a study that found no difference in preventing cavities if fluoride was used or not. He knew about that study but tried to push me to just do it anyway. Today my daughter and I came in together for our back to back cleanings. Normally, they come out and ask for consent for the X-rays and fluoride for my daughter. I found out after the appointment they did both without asking me for my consent this time. My daughter is one of the people in our family that has a reaction to Fluoride toothpaste so we will be monitoring for a reaction. When it was my turn, the hygienist informed me I was due for X-rays. I politely declined (which I have never done in the past FYI) the X-rays and explained I was worried about too much radiation in that area. I recently (in the last month) had 3 CT scans (in area), and 3 sets of X-rays from the base of my spine up to my head just the day before my dental appointment. I was concerned about how much radiation that area of my body would be getting in a very short period of time and requested they be done at my next cleaning. The hygienist informed Dr. Zhang I didn't want x-rays. He comes in, frown faced, not bothering to say hi, and began to tell me how I need them. First off, I had a medical concern for not wanting them at that moment. But what if I couldn't afford them? Patients have a right to decline any part of treatment for any reason. Does Dr. Zhang understand that? I told Dr. Zhang that I didn't appreciate being pressured and that I would like to be informed but not pressured by him. He didn't like my response and demanded that I tell him why I didn't want the X-rays. Again - BECAUSE I SAID NO should have been enough. Even though I didn't owe him any explanation, I explained about the tremendous amount of imaging I'd had done very recently in the area and wanted to give my body a break until next time. He then responded that I could not get my cleaning because I chose not to have the X-rays. My response back was that there wouldn't be a next time because he was fired as our dentist. Can anyone tell me why I was denied a cleaning because I wanted to delay getting my X-rays? Right. There is no rational reason I was denied healthcare (my cleaning). I was denied care because he doesn't like me. Thats ok because me and my daughter definitely don't like him. Do I doubt Dr. Zhang can fix teeth - no, probably not. Does Dr. Zhang have patient skills - absolutely not. Is Dr. Zhang gentle when he should be - nope - my daughter has had cuts and scrapes with every visit. Does Dr. Zhang respect patients' opinions - he could care less. I also suspect Dr. Zhang has a quota to make each month because he seems very dramatic and insistent about certain treatments he claims are critical/urgent. I've never been to another dental office where the dentists behaved like Dr. Zhang. Something is not right with that guy. Before Dr. Zhang denied me to get my cleaning, my daughter came out of her appointment and begged me to go to a new dentist. She was very happy when we left that office because that's exactly what we will be doing.

I have been a patient of Bryan dental for over 40 years!! Wonderful service, kind and professional…read more Dr. Bryan is thorough and only recommends the best for his patients. I also love the hygienists too- quality place that I highly recommend.

Today I had an excellent dental visit at Dental Associates! I have been a patient here for many…read moreyears usually I see Dr. Nehra and am always very happy, but today I had the other dentist do two fillings. It was easy and he was very kind and understanding of my nervousness! Happy to recommend such a great dental office!

Today I am here getting a crown and a couple fillings. Downer..... but Isabella and the Doctor have…read morebeen so great. Working in a timely manner and always checking on me. I don't always love the dentist but they make it so much easier! Highly recommend Dental Associates of Marlborough!