It'd be a raving 5 stars if it weren't for the initial call to book the appointment! I was on hold…read morefor like 30 minutes, to be then greeted by a not so enthusiastic clerk lady. It had me raising doubts about coming here! But once at the office, the staff was very kind and the doctor himself (Wilson? He had a nice mustache) was great. All I got was an ear cleaning due to some discomfort, but I'd definitely come back again for any other issues I may have.

Dr Atkins lied to me and did a unauthorized Baloon procedure on me that made my sinuses wide open…read more I originally went to him for help I had, had a sinus operation that I believed to have left me with Empty Nose Syndrom. I should have realized that him and his staff knew nothing about ENS. After many treatments and tests he said that I needed a small bone removed on my right side and he could do it. I reluctantly agreed to a operation. However instead he did a baloon procedure that opened up my sinuses and worsened my breathing. I found out from his staff what he had done. He would not face me and had is staff tell me that they were done with me. First off him and his staff push the Baloon sinoplasty that is their money maker. All that I can say is becareful of what you agree to and what papers that you sign. Over all his staff and the Dr is friendly.

Love Dr Mastro! She's the best there is; she answers your questions, she is VERY patient, never…read morefails to explain every little thing.

Doctor seems ok but any communication must go through their website which doesnt work. The only way…read moreto talk to anyone is to go into the office. Calling their number just tells you to use their site but their message portal is broken.

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

PA-C Evelyn was extremely dismissive regarding my complaints and rushed the entire visit, brushed…read moreoff my complaints and cut me off in the middle of speaking. As a provider; I hope to never treat my patients or spouses in this manner. I want my patients and their loved ones to feel seen and heard, regardless of how many patients I have on my schedule

EXTREMELY frustrated and dissatisfied with this office!!!!! Customer service is a 2 out of 10…read more Appointments are always 6-12 weeks out, and hopefully, they do not cancel your appointment the day of (after waiting a month or two). You are waiting in the lobby for about 30 minutes to an hour, then another hour when they take you to the back. Let's not get started when you need urgent care, they basically say "oh sorry, I can't do anything unless you come into the office" ....wow great see ya in 2 months despite me needing URGENT care!!! THE WORST OFFICE EXPERIENCE!!!! So safe to say my 4 daughters and I will be transferring to another doctor!

I see Dr. Osowo. I've been in this city 4 years and it took me this long to find a provider I…read morelike...that listens. I had literally been going back home to Georgia for GYN visits yearly. The year I'm preparing to depart this city, I find an Ophthalmologist, a Dentist & GYN I like (still working on that PCP). Anyway, Dr. Osowo listened. She believes in Body Autonomy, so you're informed & involved in your decisions instead of just being told what you should do. I felt that if I needed something and was unreasonable she would be clear & direct protecting her license and helping you help yourself. Now...I won't say it's a fast in and out. The long waiting period was in the waiting room the 1st time I went but it was also a mid afternoon appointment. My follow up appointment, I scheduled the 1st appointment of the day and I was in and out. If you're looking for a great GYN, look no more.

I was extremely impressed with the service I received from the San Antonio Breath Free Center. It…read morestarted when I walked into the facility & checked in. The office clerks were so friendly & welcoming. Then I was introduced to Amy (CCMA). What a refreshing personality! She was so sweet & patient with my many questions. She explained each procedure, which left me feeling relaxed & assured. And PA Brandon Lang was amazing & extremely knowledgeable! He actually took the time to listen to "all" my concerns. He performed the procedure to correct my vertigo. He repeated the procedure several times to ensure I knew what/how to perform it myself. Afterwards, I mentioned how, at times my inner ears itched. He checked them out & allowed me to view (on screen) what he was doing. Gosh, that was soooo neat! Wow...today's technology is something else; thank so much for the mind-blowing experience PA Lang. This facility has awesome employees who provide outstanding service. Give them a try...I know you won't be disappointed!

I like my visit to Dr. Moss office. My nasal surgery was done and I now feel much needed relief…read morefrom nasal congestion . I also met with Dr. Warner . He showed images on my nasal cavity skull scan . I was also explained the surgical procedure. I highly recommend this ENT doctor. All of the personnel at this office are very friendly and knowledgeable.

Our primary doctor suggested an ENT consultation for dizziness and impaired hearing affecting my…read morewife. I read YELP reviews and this doctor had several solid reviews, so I called. I was asked to hold, and ten minutes later (per the cell phone timer) no one had returned. No matter how knowledgeable a doctor may be, insensitive gate keepers in the office not responding to someone suffering is intolerable, and it is best to move on.

Excellent doctor. He took the time to explain everything in a simple way and to answered all the…read morequestions I had.

Office experience was fast and wait times were decent. Also easy access to building and parking is…read moreok.

I moved to San Antonio this summer and was looking for a new doctor that would take my insurance…read more After checking with my insurance company and verifying with the doctor's office, I was told that they accepted my insurance and that the doctor was taking new patients. I was given an appointment. On the Monday before my appointment, I received a phone call verifying my visit for that week. When I arrived at the office, I was told that they stopped taking my insurance in June (this is November...I made my appointment last month) and that I did not fill out the proper forms...I had found these on their website...I was told that the site was not updated and that the forms were no longer valid. Very inept office staff. I STRONGLY recommend against using this office site.

Wait time. I waited 30 min and left. Part of respecting your patients is respecting they're time…read more You should be seen within 5-10 min of your appointment time unless there is a patient emergency or provider emergency. (This will also be pushed back if the opening provider is late) I know what you guys are doing, your overbooking. So you can get the most amount of patients seen in a day to turn the most amount of revenue (claims) for the owners at the patients times expense. Its terrible, and people in the area put up with it cause they don't know any better. I've been in healthcare for a long time and seen all sides. This is wrong. There's a ton of providers here I'll go somewhere else no thanks.

The main location on WW white was a sh*t show with terrible service. I switched to the southcross…read moreand began seeing the Nurse PA and its night and day.