Many of the items in the Produce, Meat and Grocery departments are far superior to other stores, to the extent that about half of our monthly grocery list is purchased from this store now. IGA has a smaller store, always clean--even the bathroom for staff that is available to the public is cleaned on a roster, with staff initialed cleanups! Clerks are well-trained, and some have been on staff for decades that I am personally aware of, having worked from a business in this neighbourhood. When involved with curling in Vancouver, much of the catering items required, including special "Birthday cakes" for example, were just excellent and provided on time and always exceeded expectations! read more

I've been shopping at IGA Dundarave for the last 4 years. Gil the manager and his team are simply outstanding! The store is always spotless, staff friendly and helpful. The variety and quality is exceptional. Produce and flower department also deserve a special shot out. I felt I had to write a review as I have always had such a positive, friendly experience shopping there. Sandra Acorn read more

I shopped daily at the Dunderave west vancouver location. I have a service dog. Last week I came in and the man identified himself as the owner. He was rude and in my ignorance I said ƴacting like an asshole. He said do not ever come in my store again. I haven't. He said I swore at him. I have significant health issues and it's difficult for me to go to other grocery stores. My service good is extremely well mannered. This man identifying himself as the store owner said my dog doesn't look like a service dog because she's a red standard poodle. Service dogs can be any breed. Please contact me to further discuss this matter. Thank you. Maria.winser@gmail.com read more

I cluelessly approached the market bistro in search of cheap lunch. Discovered the half sandwich and soup $4.99 and added a can of pop for $0.50. After taxes $5.81. I noted there might have been three soups to choose from but only two remained (rotini and a bisque) by 1pm on a Monday. I tried the rotini. Interestingly enough the sandwich is made to order with your preference noted. Very quick and super helpful. It's an area that lines up quickly though so it's important to be patient. With not much to choose from you can't go wrong. read more

Marketplace Iga - Half sandwich small soup and a pop $5.81 after tax - Grocery Near Me - West Vancouver, British Columbia

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Received expired food on 4 occasions. When I approached the Store Manager he said that it's not his fault, that he will call the producer. Same thing happened 5-6 times. I went there today after weeks and picked up expired mustard with mould all over the jar. STAY AWAY. They are over priced and all food roots and expired or the handling is wrong...Rude response after we pointed out that it's happening again. All prices are +20% then usual store. read more

Some of the rudest, incompetent, inconsiderate staff you will ever encounter. They clearly felt that my purchase was interfering with their other duties and don't want my money. Don't worry I'll take my bucks somewhere else. read more

Hoohboy. If I could give a prize for the worst and most clueless customer service here would be the prize. This is probably the 4th or 5th time I've left this store with a bad feeling but this time, I was amazed and almost amused at the same time. At the deli counter I waited to be served. There were 3 women back there and no customers, so after a minute or two I called out; Excuse me... ?.. can I ask a question? One looks up and calls another from the far end, apologizing for inconveniencing her (with a customer, I guess?) She comes over, and I pose the question. The expression on this girl's face was enough to turn weaker hearts away, but I was feeling patient. She didn't think they have an ingredients list. Okay... (wtf?) I thanked her, stood for a moment watching another worker interacting with another customer who had a question about another product. She also did not know the answer, but the lack of interest was amazing. The woman gave up, sort of shrugging. As I was turning away I watched the employee rolling her eyes toward the woman. WOW. How do they stay in business with such appalling customer service? read more

Update: I sent an email to IGA to share my experience a couple of weeks ago. At the time I received the following automated response. Dear Customer; We have received your complaint about our service. Once reviewed, the appropriate person will respond to your inquiry if necessary. All comments and suggestions are important to us. Please note that we cannot respond to all feedback, but will do so where appropriate. Most replies are provided within 4 business days. We know your time is valuable and we want to thank you for taking the time to send us an e-mail. Sincerely, The Staff from MarketPlace IGA Four business days have come and gone. I guess this means that customer service doesn't think overcharging a customer $30 is a big enough deal to warrant responding to my email. Great. At least this explains why the cashier and the manager didn't give a crap. It's obviously a top down issue. read more

Imagine my surprise when I discovered an IGA still apparently prospering in West Van. Given the fact that they've been disappearing from the map elsewhere, I thought perhaps this one might have special magic. If you're just skimming reviews right now, no, it does not. Except for having a "Market Bistro" deli that turns things that are usually delicious into weird and terrible food. Since it's right near the entrance to the Centennial Seawalk, I thought it might be a good spot to pick up some snacks and drinks to eat while walking along. They have made-to-order sandwiches, pre-made panini and a coffee station, but we found some fried chicken and samosas in the self-serve bins and thought we were good to go. It took a while to pay because the poor guy working the till was also having to get coffee and tea orders and work the panini press while ringing in customers, and he looked none too swift and sure about it all. Anyway, we finally get out of there and open the chicken, and it's just bleah. Soggy skin and tough meat, no flavour. Open door number two, hello samosa, what's inside? More soggy, limp pastry, and weirdly spiced potato filling. It came in a pack of two, and the first one was so depressing I threw the second away. I almost never throw food out. The seagulls seemed happy with the bonanza, so at least there was some entertainment value in watching the birds divide up the "prize." It's just a grocery store deli - why did I expect so much better? Because a rich neighbourhood might have discerning clientele? Alas, I found a dinosaur here, but it was no unicorn. read more

I live in the neighbourhood and have been shopping here for years. The customer service levels have declined drastically, especially the management. After losing my wallet I called them to see if it had been turned in. Told them specifically which till I had been at and suspected that it was left at that checkout. Nothing. Called again later that day. Still nothing. Went in to the store about a week later on the off chance it had appeared. Nothing. Had to replace my drivers license and all my bank cards. Ten days later I received a call that the wallet was there. Said it was found at the checkout exactly where I had specified and that the cashier was New and didn't know what to do with it so left it there. When I went to pick it up, the assistant manager clearly didn't believe what I was told and said that their staff are all fully trained. When I said I was very unhappy about how this was handled and how inconvenient and costly it was to replace and cancel cards, he said sorry, can't do anything about it. Although it was my error in leaving the wallet behind, I was astonished at the lack of diligence in trying to track it down and the apathy of the management. I will not be spending one dime in this store again. read more

The IGA offers incredible service and quality for the price. Do not listen to these stuck up losers commenting, they are shopping at a grocery store at grocery store prices, but it seems they expect something different. So yes, it is a GROCERY STORE and the BEST at it. There is nothing better in all of Greater Vancouver. read more

Service as well as products and produce were not anything special.

Among the overpriced grocery stores on the North shore, this one stands out. Prices are high, but quality is usually OK. Selection is good for a relatively small building, and parking downstairs is convenient. There are always staff problems in West Van, no-one can afford to live here so there is a lot of turnover, and training appears to be minimal. Staff are charming and friendly, usually, but don't shop half an hour before closing. There is probably a problem of no staff salaries a second after store closing, so the last half hour is dedicated to cleanup, and the last ten minutes is committed to harassing remaining customer to go to the one open checkout with the long lineup. Croissants are the best of all the North Shore, at $1.50 each you'd hope so, but I sometimes buy them. Deli is great! Produce is better elsewhere, at Kin's or an Iranian shop. Meat is good. Excellent selection of spices, canned, specialty items. read more

Quite simply the WORST CS, the WORST layout and completely hopeless beyond a corner "emergency visit" store. The staff are so rude and clueless that it is beyond belief. One of them has been there for about 30 years and still doesn't know what she has in the store. Note to head office: These people need training (desperately). Just check out the other reviews on this page. The staff are so busy chatting with each other that they couldn't give two hoots about the customer. Oh, hold on a second, IS there a head office? Facebook page? Anything? Ugh! read more

Excellent customer service from the meat counter! went out of his way to get me what I was looking for. I always seem to have a good experience with Marketplace meat counters no matter which store I am at. read more