Went in to get a battery installed on a watch. I had been a loyal customer years prior at the original location but had not purchased much in the way of jewelry in years (wife insisted no more). Yet when it came time to pay they said it was free for such a loyal customer. I dint know when my next jewelry purchase will be but I do know that it will be at Marks read more

We went to Marks Jewelers in Cherry Hill yesterday and had a great experience! We decided to stop in to try on and look at different wedding band options. We were greeted and helped by Melissa. She was very personable, patient, and had great recommendations matching my engagement band. She also took a lot of time with my fiancé finding the perfect band for him as well. We weren't expecting to buy the rings yesterday, but we ended up finding bands we loved with her help! We purchased our wedding bands due to the exceptional quality, customer service, and competitive prices of Mark's Jewelers! We will be back again for future jewelry needs! read more

Exceptional service I had the most amazing experience last night. A dear friend of mine had rings made for my husband and I celebrating our 40th anniversary together. They arrived yesterday and are stunning. However, my ring is a bit large and needed attention. I went into Mark's and was greeted by Hillary. She was exceptional. She was gracious knowledgeable and gave me her expert advice. And these were rings that were not even purchased through her company. She advised me what I should do and made the ring wearable for me for our event tomorrow night. She turned to bad situation into a positive experience I've had some repairs done at Marks and have purchased a few items. Because of Hillary's actions they have a customer for life. I will recommend them to anyone and Hillary specifically. What a gem in today's world to be handled so professionally and respectfully. Bravo to her and to Mark's jewelers. read more

Stay away from this jeweler. Purchased a diamond ring for my wife for our 25th anniversary and was talked into a questionable setting by the sales lady. The sales lady stated that the ring came with a lifetime warranty to fix it if there were problems with the setting. Over the years my wife has had it repaired several times ( diamonds kept falling out). She took it in again today to have it repaired again and they refused to honor their warranty. They said the warranty was for the lifetime of the ring and they arbitrarily determined that the lifetime of the ring has ended. That's funny, my wife is still wearing the ring so the lifetime has not ended. They have lost a loyal customer and don't seem to care! read more

I recently visited Mark's to have a very sentimental ring resized, and I can't say enough about the exceptional service I received from Jordyn. From the moment Jordyn helped me, she was kind, professional, and incredibly attentive. She took the time to carefully examine the ring, listened to the story behind it, and made me feel confident that it was in the best hands. When I picked up the ring, it was absolutely perfect--better than I imagined. Thanks to Jordyn, something that means so much to me now fits flawlessly and feels even more special. If you're looking for someone knowledgeable, compassionate, and truly dedicated to excellent customer service, I highly recommend asking for Jordyn. read more

This store is filled with real industry professionals who value service and the customer's experience above all else. Wether your shopping on a budget, envisioning a custom ring, or in the market for a high end piece, Mark's has it all. BTW they also give fair rates on gold buys! Both of their stores are excellent with friendly staff, check them out. read more

My engagement ring is my dream ring; it is absolutely stunning and completely fits my style. My fiancé went ring shopping by himself with minimal input from me, and the wonderful saleswoman helped him tremendously. I get nonstop compliments on it from everyone, including random strangers. We've been engaged for a little over a year at this point, and I noticed recently that my center stone was slightly wiggling in the prongs. We walked into Mark's and, within fifteen minutes, they had fixed the prongs & cleaned my ring. Grateful for such wonderful customer service! We will be back to pick out our wedding bands. read more

Marks Jewelers - Montgomeryville - Engagement ring - Jewelry Near Me - Montgomeryville, Pennsylvania

Trish was very helpful. It was a great experience. We are very pleased with our purchases.

Review on behalf of my fiance (who worked with the Davids): I had an excellent experience at Mark's Jewelers. After shopping around the general chain diamond stores in KOP, I found that Mark's Jewelers was one of the only verified Verragio retailers in the area. It's a beautiful modern store with a very welcoming atmosphere. I was taken care of by both David Koller and David Mazar, who were amazing. David K took the time to listen to what my vision was for the ring I wanted to get my girlfriend (now fiance), asked plenty of questions, was extremely informative, and also answered all the questions I had about the engagement ring. Not once in the process did I feel pressured to make a purchase from them nor did they try to force a sale. It was a very comfortable experience. I truly enjoyed working with them. Originally I was planning on purchasing a loose diamond from an online retailer and just the setting from Mark's but through multiple conversations with David M, we were able to come to an agreement that made both parties very satisfied and happy. Both of them provided excellent customer service and were very communicative. They always responded to my texts regarding follow-up questions and schedules to come in. I would like to thank both David M and David K for their time throughout the process and their meticulous attention to detail. The ring came out perfectly and I couldn't have asked for anything better. After she said yes, and we came in for a fit/cleaning check, we were surprised again by their final touch - an engagement gift they gave us on our way out. I would very highly recommend them to anyone that is looking for an engagement ring or any piece of fine jewelry. They've made us a customer for life! read more

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The best jewelry store in Southeastern PA! Great merchandise and fabulous sales people. If you want the best jewelry and service go to Mark's Jewelry store in Montgomeryville, PA! read more

Marks Jewelers - Montgomeryville - Jewelry Near Me - Montgomeryville, Pennsylvania

Quite possibly the best customer service I have ever experienced! My husband and I went to Marks Jewelers to get my wedding set resized. We chose Marks because it's a local family owned business and I'd always rather support them than a large jewelry chain. We worked with Priscilla from the initial visit, through the whole process, to picking up my "new" rings and she was amazing! She had my best interest at heart the entire time. I never felt like she was "just trying to make a sale". She listened, heard my needs and wants, and took care of me the whole way. Marks Jewelers is the only jewelry store I will go to from now on! read more

Marks Jewelers - Montgomeryville - Jewelry Near Me - Montgomeryville, Pennsylvania

My wife and I thoroughly enjoyed or visit today with Jordan. She was welcoming and had great suggestions for the service we requested. Marks came highly recommended! read more

We have done business with Mark Jewelers several times and we cannot say enough good about the service and quality we have received every single time! Last week my watch needed a minor repair and my husband stopped in to see if they could help. In just a short time it was fixed, and done free of charge. You have our business for life. Thanks!!! Al and Lori Halverson read more

A year ago we had a diamond repaired and this year we had a sapphire necklace repurposed so my wife could wear it as all the time. Once again we met with David Mazar and our experience was excellent. While talking with David, he listened carefully to what my wife wanted. After designing the earrings and necklace, we had a couple of sapphires remaining and David suggested another pair of earrings. We brought in our daughter and she talked with David to what she wanted. Here's the thing that is really important to me. David asked questions and listened to understand what my wife and daughter wanted - not what he wanted to sell. This to me makes David a special person to work with because this type of service is what you want and rarely see. Well, my wife and daughter loved their new wears and I want to say thanks to David again!! read more

Beautiful store with an amazing selection. We needed a replacement wedding band. We wanted the same band from 1999, when we originally purchased it from Marks Jewelers. Susan and the team found the perfect band, almost identical to the original band. The entire staff is warm and welcoming. They are all about providing exceptional service to their customers. It's always a wonderful experience at their Montgomeryville Store. read more

Update- the owner called personally and made sure any miscommunication was resolved and reassured me that my diamonds were ready and available. Once again Marks Jewelers and Hilary came through. 5 stars for the resolution and personal attention. read more

Marks Jewelers - Montgomeryville - Maybe they'll answer when they recognize the ring. - Jewelry Near Me - Montgomeryville, Pennsylvania

Forgot to write a review here from my engagement ring purchase in 2018. I wish I remembered the salesman's name. Heard an ad on SportsRadio WIP and it was great timing to stop on. The service was fantastic, it was a no pressure sale. Very relaxing environment and great selection. I chose a non-brand name engagement ring that was incredible and still looks that way to this day. The staff was helpful and this was a much better alternative than shopping online like I had planned. Great prices and financing options too. read more

Marks Jewelers - Montgomeryville - Engagement ring - Jewelry Near Me - Montgomeryville, Pennsylvania

Would give Marks Jewlers 100 stars if I could. We got my engagement ring and our wedding bands here and could not be more impressed. Morgan helped us with both purchases and I could not recommend her more! She is FANTASTIC!! For both appointments, we tried on every different kind of ring there was but never felt pressured or hurried along. Morgan was so knowledgeable and happily answered all of our many questions. She made the whole process very enjoyable. Definitely the best part during the wedding planning process! For my engagement ring, we ended up making a custom ring and the experience was amazing. I LOVE my ring. It is so well made and so gorgeous. It's exactly what I wanted. read more

After posting my last review I was contacted by the manager David who was kind, understanding and worked to make the situation right. Thank you David and Marks Jewelers for making a frustrating situation have the best possible solution. read more

I came here to get my ring resized an Peter was a great help, he also gave me and my fiance options about what to do because Kay jewelry was not a big help when getting my ring resized. My ring is currently at Kays because we need to get a whole new ring sized but we are getting our wedding bands here from Peter. He was great and very knowledgeable. I never felt like I was pressured, I felt comfortable and relaxed while choosing a ring, ring size, ring style. He also offered me and my fiance a drink and made sure we had all of our options. If you want someone who knows what they are talking about go to Peter I'm recommending him to everyone I know. I also looked around the store and saw that they had a large selection of Alex and Ani bracelets, rings, necklaces, you name it they got it. I will come back here to buy my friends gifts they would love it here. read more

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I should also mention that it was a somewhat emotional piece of jewelry and he wasn't aware of this when I made my appointment (easy to schedule through text). I was greeted quickly at the door with a friendly smile- all staff seemed professional and kind- hard working. read more

Know the owner since he is 7 Wouldn't go anywhere else for jewelery Diamonds anything They have some specials ask about them Darren and Jim are the best of course it's their livelihood read more

I recently had my Diamond Engagement ring repaired and the work was fantastic! Many years ago I had the head replaced by a jeweler in Lansdale which made it unwearable....many tears were shed. For years I kept in a box until I went to Marks. They went by 39 year old photos that I had and they even did the scroll work on the band and it is beautiful! It actually brought tears to my eyes! So if you are looking for a jeweler for a repair or to buy a gift you will not be disappointed going to Marks. Sandi D. read more

Mark jewelers has the most professional and friendly staff. Each time you walk in you were always and I mean always greeted with a warm and friendly welcome. They are very patient with you while helping you make a decision on what you desire. They have something for everyone and everyone's budget! I highly suggest that you go to Marks jewelers as you will not be disappointed. I promise you!!! read more

One star is too much. Terrible customer service. Rude sales associates, extremely poor quality jewelry at astronomical prices. Save yourself time and aggravation, go anywhere but Marks Jewelers. We ended up going to Tiffany's. read more

VERY Satisfied Customer: This is an absolutely beautiful store with amazing amenities. The industrial lighting and open store feel is very comforting and beautiful. They have a full bar and lounge area for people who want to take a break while their significant other shops. They also do everything in store from setting diamonds and repairs to the appraisal of your purchase. My fiancé and her sister were assisted by Gerry, who helped her pick an amazing setting with his decades of knowledge. I went back a week or two later and Gerry was extremely helpful, knowledgeable and kind. They have great semi-private booth seating in the center of the store inside the surrounding jewelry cases where we went over the setting and he helped me pick out the best diamond possible for my setting. He took his time and explained everything I should know about how to pick out a diamond and answered any questions I had during the process. After purchasing the setting and diamond they shipped the info on the setting to get made. I wasn't originally going to propose until the spring but a surprise birthday trip to NYC was the perfect opportunity to pop the question. I called to ask if my ring was close to being done a week before when Mark (the owner) told me it was delayed but shipping within a few days. He made sure the ring was overnighted to assure I would have the ring for my trip. The customer service was outstanding on all ends of the process. After she said yes, we scheduled a meeting with Gerry the weekend after where he explained to my fiancé in detail about the diamond itself (cut, color, clarity etc) along with their awesome Forevermark promise and showing her its unique ID that's inside the diamond. They checked the fit and cleaned the ring one last time, but the final touch on this amazing process was the engagement gift they gave my fiancé and I on the way out. Marks Jewelers was outstanding from the moment I stepped foot inside the door to the moment my fiancé and I left together. I couldn't have been happier with the process and customer service. I highly recommend them to anyone in the market for an engagement ring or any fine piece of jewelry. Thanks again! read more

Marks Jewelers - Montgomeryville - Jewelry Near Me - Montgomeryville, Pennsylvania

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i give marks a -1 thats a negative 1 review i went there asking about my gold bars i had bought that are 999.9 % pure gold. if you dont understand that its pure 24 k gold and they cut open a piece of gold bar that has all documents and purity reviews that was sealed in plastic with authenticity stamped on it and decided to destroy my bar by scraping the gold bar and trying to tell me that its not real to lowball me. after that i felt that i got ripped of from whom i bought the gold from but i was smart enought to go to other place that did the same test that mark's jewelry did to tell me it is all pure gold and that marks dont know how to buy real gold and there so called xray machine and what ever liquid they put on my 2.5 gold bar that they apperantly do not know what they are doing since my gold is 100% real and i was shown the real truth at a real buy gold place that was not trying to rip me off and i got true pricing for my gold bars. i will NEVER RECOMMEND MARKS JEWELRY TO ANYONE SO BEWARE OF THIS PLACE ITS A JOKE. read more

I can't say enough good things about Marks Jewelers. My husband had my engagement ring custom made with family stones from both sides of our family and the result was absolutely gorgeous--I get compliments all the time. My husband worked with Liz to design my engagment ring and he had a specific vision in mind. When she got it wrong with the 3D printer the first time, Liz was more than happy to make revisions to fit his vision perfectly. When it was time to buy my wedding band, again Liz helped us and answered all our questions and we got the band 20% off! On top of that, I can get my ring re-dipped for free forever, and they encourage me to come in and have it professionally cleaned whenever I want! Plus, you have unlimited access to all the starbursts you want and they even offer you an alcoholic beverage to sip on--in a crystal glass no less! They really know how to treat their customers, and of course the jewelry is breathtaking. I love Marks Jewelers! read more

Marks Jewelers - Montgomeryville - Jewelry Near Me - Montgomeryville, Pennsylvania

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I have bought numerous pieces here over the years and I will never buy another piece of jewelry here again. A necklace we bought there keeps breaking and they pretty much said it's her fault and the necklace wasn't made great. WE BOUGHT THE NECKLACE AT MARKS! Now they are charging us to get it fixed. While in there she asked for her ring to be cleaned and they looked at her like she was nuts. It wasn't, ok sounds good and we will get that taken care of, its a million questions. All they had to do was put in our name and you would see all that we have bought. I am looking to buy another her another ring for our anniversary so my wife just asked what they had and that she is looking for a statement ring. She asked for her birthstone to be used and they guy pretty much laughed at her and said that would look horrible. So we will buy it at Yurman who has better service and warranty. They all walk around like they are better then you when in there. I DO NOT recommend buying anything at Marks as we will never go back to purchase anything. We are done!! When they were in their old place there were very helpful but since they built this new location they are horrible. read more

Peter Capili is a great sales person at Marks Jewelers. He gave us his full attention. Last August 2017, My mother and I went to Marks Jewelers to have her ring cleaned. Little did she know that her diamond in her ring was barely in the setting. Only 2 out of the 4 prongs were keeping the diamond in place. Also need to mention my mother traveled from the Philippines to Philly. Peter said she was very lucky she did not lose the diamond during her travels. Peter suggested to change the bezel setting. When the ring was returned, it was stunning. As for the photo above, my white gold ring was turning gold. Peter did rhodium process to my ring above and 2 other rings and my bracelet. Peter also took the time to help fix my father's ( who is ) first Rolex Watch. He knew that the watch had sentimental meaning. He repaired the band and also cleaned the crystal glass, but Peter also mention that he did not want to take all the scratches and dings out of the watch, for reason that it brings character to the watch. I appreciate the thinking and greatly agree with his thinking. Again Thank You, Peter for the great service. read more

Marks Jewelers - Montgomeryville - While waiting for jewelry, Peter Capili offered me a Mimosa. - Jewelry Near Me - Montgomeryville, Pennsylvania

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It's really hard for me to put into word the FANTASTIC experience we just had at Mark's this past weekend. We literally cannot stop talking about how great it was! First of all, the store is GORGEOUS. It's huge, there's a full bar, and plenty and plenty of jewelry to pick from. We had to wait only about 10-15 minutes for a sales person, but we browsed the jewelry while we waited. Our sales person turned out to be David and we feel SO blessed that he was matched with us! David was fantastic from START TO FINISH. We chatted for a bit at the counter about what I wanted in my engagement ring, and then he brought us back behind the counter in a little booth for more privacy. David took the time to talk to us about every single cut, color, shape, type, price, etc. of diamonds to make sure that we were making the right decision. He was honest and up front from the start, and that's something I always appreciate about a sales person. He was so far from pushy and we really felt like we made friends with David. They offer drinks while you're waiting, which is a pretty big bonus. The pricing is FANTASTIC...I am actually shocked that this place has 4 $$$$ on their yelp page. I really really really cannot recommend Mark's ENOUGH. This place finally took us seriously and they definitely deserved our business. THANK YOU DAVID! and Thank you Mark's! I cannot wait to get my gorgeous ring and will update when i do! read more

My fiancé purchased my absolutely stunning engagement ring from Marks. Its a 1.02 carat forever-mark and it's breathtaking! I was excited to get my ring sized and blown away by how beautiful the store is! I could spend all day in there. He bought a ring that just happened to be two sizes too big. But that was not a problem and they were able to put a sizer on my current ring and order us a new mount since it couldn't be taken down that many sizes. They were top notch in customer service:; never had us worried or stressed about the size difference. Highly recommend!! Shout out to Trish for making it such an easy decision for him :-) read more

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This review is definitely going to sound like I was hired by Mark's but my goodness I absolutely love this place! I can start off by saying my girlfriend and I were going here just to look at rings to kind of get an idea of what she liked. That quickly changed once we met our salesman David who was amazing! After talking shop and what we were thinking or wanted in a ring he took us back to these cool booths that they have on the inside of the engagement ring cases. Once we set down and talked about price and diamond size, etc. David was never pushy and really just tried to make sure that we knew all the information and got what we wanted in a ring. We went in not thinking of getting a ring but left with a custom ring picked out and the 3D renderings ordered! Now just to finish up the new store is just beautiful, like I stated the booths they have on the inside of engagement rings cases really makes the process personal and great if you don't want anyone to hear how much you can spend or want to spend on a ring. Also I can't believe it took this long but they have a full bar that you can order from while you are picking out your ring which I have never seen before at a jeweler! All I can say if you are looking for any type of jewelry this is the place to go, most definitely if you are looking for an engagement ring. They are big enough to handle custom rings and still small enough to give you that personal touch that everyone loves! read more

Went to Marks to get ideas for engagement ring for one of my friends today and had the worst experience. The salesperson was actually yawning in our faces. She never gave us any information about the rings my friend was trying. Not a mention of price or quality of the diamond. We asked what's the difference between a lab made diamond and a natural, she said there is no difference. I wouldn't ever step foot make in that store. She was also incredibly rude to myself and my daughter. You should never treat a customer with such a lack of respect !!! THE WORST! If I could give no stars I would. read more

Fantastic store and awesome service. Upon arrival you will see a huge open space with industrial ceilings that gives the store a modern feel. Being a young adult jewelry shopping is usually something that would be intimidating to me but I felt right at home here. There is a wide variety of accessories from all different price points so it's easy cater to the price point of very customer. I usually have Peter helping me every time i make a visit and he is so informative and honest. My fiancé purchase my engagement ring from here and it is so beautiful and I get complimented all the time. I personally have purchased two Tag Heuer watches here and the service is unparalleled. Thank you Peter for the awesome service! read more

Marks Jewelers - Montgomeryville - I said yes - Jewelry Near Me - Montgomeryville, Pennsylvania

I've been working with Trish for almost a year now with picking out my ring, to the fiancé buying the ring of my dreams, to ordering a mans size 16, and she's been so helpful and responding to emails quickly. I wouldn't go anywhere else now. read more

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Just upgraded my husband's wedding band and we had an amazing experience. We found a beautiful band for him, we weren't hassled to purchase and felt very welcome. The shop is absolutely beautiful and it is jewelry galore. They even carry Verragio, which is my absolute favorite brand. I will definitely be returning to purchase in the future. read more

I took my Chanel J12 in for a battery, they broke my band, and subsequently charged me for a repair. It is very suspicious when a high end watch is 'broken' when it did not come in that wpay. read more

I was not happy with the shopping experience here today. They need some customer training updates.

I stumbled upon Marks Jewelers while waiting for a table at the deli next door and I happened to have a necklace that needed repair on me at the time. I went in to have it repaired and spoke with Chelsea. Chelsea was so sweet and the service I received from her was enough to make me want to go back. I dropped off my necklace for a chain replacement (I had the replacement with me so I didn't buy anything from here) and it was put on within a half hour. When I went to pick it up, they said the work was so quick and easy that they didn't bother charging me. Thoughtfulness and service like this will make me keep them in mind the next time I want to purchase a nice piece of jewelry. I actually need something custom-made, so i'll see if they are able to do it. Aside from making custom jewelry, they had a wide selection of gorgeous items available but I didn't want to look because that would have been detrimental to my wallet. If you are in the area, definitely stop by to see their beautiful displays. read more