Excellent friendly staff! I have brought my jewelry to get fixed here and this is the only place I trust and will go to!!

TRASH! They steal from customers that are uneducated about gold value!!! Offered me $126 for just below $800 worth of gold!!! That offered is 85% BELOW MELT value that I brought in! I brought in a total of 11.19g of 14kt gold which is worth $771.18 SCRAP VALUE as as of September 15th, 2025. THEY TESTED AND CONFIRMED ITS REAL & I knew it because I had it tested before and it's stamped. I laughed at the offer and asked them why the lowball & they said "we need to make profit". 85% !?!? Wtf. They need to improve transparency, honesty, and accountability. read more

I purchased an emerald cut ring in October 2025. I loved it but found it was catching on everything. When I called the gentleman whom I spoke with welcomed me to come in to look at different settings, something more flush. When I returned, I worked with a woman who was rude and unhelpful. She literally chuckled in my face that my princess cut ring which I wear on the next finger over was hardly lower and she didn't see the point in a new setting. It was visibly lower but as an optician, I measured it to be slightly over 2 mm lower, which is a lot when it comes to settings. She was completely dismissive. I left and went to another jeweler where in the end I had the diamond set into a necklace for my daughter and spent nearly 10,000 on a completely new princess cut ring. This was for my 25th anniversary so worth the expense. Their complete and total loss. I've never had an issue with male staff and I regret not requesting one but I'll never return after that experience. read more

I just needed batteries replaced in my two Bolova watches and my Mavado watch. I went to Kay jewelers to have the three watches batteries replaced and they charged me $200 to replace three watches batteries. Caparo Jewlers charged me for the same three watches $47.50. They are good, hard-working people, and they are the perfect neighborhood Jeweler for you to buy all of your jewelry from. Thank you, Caparo Jeweler for being my neighbor Jeweler! Five star rating from me. read more

Walked in here and looked around while waiting for two people being helped already. Not a single hello or I'll be with you in a minute from anyone. Simply was ignored. Will not go here for anything again. read more

Our visit intent was to adjust bracelet Pulsar watch which was never taken from the original packaging when new to fit my Wife's wrist. We were immediately greeted by jeweler who took care of the correct fit on my Wife's wrist within 20 minutes ( battery check as well). read more

I always use Paul to change my watch batteries. I don't trust anyone else. They have a nice selection of watches too.

This is a WARNING for anyone who has ALLERGIES or SENSITIVITIES to PERFUMES. You will not be able to shop here, period. Before the door closes you are engulfed in an OVERWHELMING wall of perfume that stays at that intensity anywhere you are in the store. The envelope my watch was in reeked which then inundated my purse; the watch itself had to be cleaned because it also reeked... and it's metal! I can't find the right words to fully explain just how thick and heavy this perfume is--I was coughing into my mask the entire time, I could barely breathe. I'm now dealing with the migraine thanks to the owners' inconsiderate need to pump in perfume. Are they hiding a decomposing body in there? So you know, this is not a new problem. Apparently they just don't care if their customers become ill and that's sad. Today was my last visit, I'm done. read more

I really appreciate the staff at Caparo Jewelers. I haven't purchased anything from them, but I've visited a few times to have rings fixed/cleaned/etc. I caught one ring on the door handle and snapped part of the band (don't ask me how anyone does that, but I did) and took it over to Caparo's simply because it was close to work. They did a stellar job and I can't even tell it was broken, and they took the time to clean it and really make it look like new for a completely reasonable price. Then I went back with another ring of mine that, though a pretty cheap ring, is important to me as it was a gift from my sister. It was just pretty beat up and mishappen from constant wear, and they quickly fixed it up and cleaned the worst of it off for me for free. It was a quick request that only took them 5 minutes, so I appreciate that they did it for free, though I certainly would have been happy to pay for their time. However, it's little things like that that will keep me coming back here. read more

I bought my engagement ring at Caparo. The staff is super knowledgeable and has years of experience buying and selling quality jewelry. They took time to educate me on the GIA certificate and different aspects of the diamond. I purchased a 2.17 carat diamond (excellent cut) with a beautiful 1 carat setting. Take my advice and don't purchase an important piece on jewelry online. Finding the perfect diamond is an emotional decision that can't be replicated on a website. I will be a Caparo customer for life for two reasons: excellent quality and great customer service. read more

I have been going to Caparo Jewelers for over 25 years. Joe has always been knowledgeable, straight shooter and helpful. He hires people who treat customers that same way. Fairly priced. read more

I had an amazing experiencing working with the jewelry team at Caparo. Joe and his staff were friendly, knowledgeable and patient with me as I searched for the perfect engagement ring. I have and will continue to recommend Caparo Jewelers to all my friends and family. read more

A small diamond fell out of my engagement ring. I am very nervous about being separated from my ring, since the center diamond is a family heirloom. But I am getting engagement pictures taken soon, so i needed to have it repaired. I live right near Caparo so after doing some research, I brought my ring there. The price was reasonable, the repair was done in less than two days, and my ring looked gorgeous when I picked it up. The staff was very friendly and helpful. I even browsed for wedding bands and the consultant was very helpful. I will definitely return. read more

Could not be happier with the level of service and quality work I received from Caparo's Jewelers. After a horrible experience with a different jeweler who worked on my engagement ring, the staff of Caparo's worked to not only fix what the other jeweler did, but their compassion and professionalism put me at total ease. I will never take my jewelry anywhere else but this location. Fabulous people. Fabulous service. Thank you! read more

I have been a Caparo Jewelers customer for over 30 years. We purchased our weddings bands in 1985 and have never gone anywhere else since. Joe Caparo is honest, fair and an expert jeweler. There is no prettier site than all the sparkle inside the jewelry cases! The staff is friendly and knowledgeable; Paul will give you the best customer service around! They have repaired so many of my things over the years and I have never worried about leaving precious pieces behind. Having a jeweler on the premises guarantees that any repairs will have a quick turn around. You can't get their type of service or product in the chain stores! Can you tell that I love them?? read more

I was dropping something off at UPS next door and went into Caparo to see if I could get a hole punched into my watch band as it was too big on me. A gentleman (didn't get his name) greeted me and took my watch to the back. Two minutes later he was out and the watch fit perfectly. I asked how much it cost, and he said to not worry about it. I thought a positive yelp review would help in exchange for his friendliness, so here it is! read more

Took my Omega watch for a battery change. The woman who helped me was very friendly and knowledgeable. She took the watch right back and within 10 minutes it was back on my wrist! They have a very nice selection of elegant jewelry. Most pieces were simple (in a good way!) and tasteful. The price for one necklace that I looked at seemed very reasonable. I was pleasantly surprised! Much nicer experience than the mall jewelry stores! read more

I took my g-shock watch to get a battery and n stead they broke my mode button to set the time n date

It is rare to find the level of expertise and service you get here. Boutique level without being pompous. I like that they have an actual jeweler on-site so work is done on the premises. I will not go anywhere else. read more