**** UPDATED REVIEW (08/16/25) ****
Since I've been accused of being a liar (Google review) , here's my detailed experience:
I visited this shop for a used tire the Saturday before last. When I returned to my vehicle after being told the work was finished, I walked behind it to get to the driver's side and found my spare--normally stored underneath the car--lying on the ground. No one said anything to me about it, including whether they had the skillset to put it back. Since the shop was closing, I had no choice but to load it into my trunk myself (they get 1 star for getting me in at the last minute).
Earlier this week, I called and was told I could bring the car back so they could store it properly. After making the trip, the staff admitted they did not know how to reinstall it underneath the vehicle. This was never mentioned on the initial day of service or when I called before making the second trip.
For a tire company--new or used--not having the skillset to put a spare back in its proper location is unacceptable. In all the years I've gone to reputable tire shops, I've never once had to leave with my spare unsecured or in the wrong place. The fact that this happened here, and that I'm still driving around with my spare taking up trunk space, speaks volumes about their level of professionalism.
The owner is now claiming my review is "false," but the facts are straightforward:
If the spare had never been removed, it wouldn't have been on the ground behind my car.
If the staff knew how to reinstall it, they wouldn't have admitted otherwise.
TO YOU "OWNER"...
If your feelings are truly what you say they are regarding not storing spares in their rightful places (customers, take heed), I suggest you make that policy known via signage as well as verbally to customers. This is coming from a business owner myself.
Because of this, I've wasted gas, time, and mileage--and instead of accountability, I've been accused of lying. That only makes an already disappointing experience worse. read more