Referred to Dr. Buri by the VA & saw him this morning. Marie, his receptionist was wonderfully helpful & Dr. Buri was patient & happy to answer my questions. Clearly knows eyes & their aging related issues. Highly recommend. read more

I don't know where this guy got his credentials, but he has a horrible eye doctor. His staff gots the 1 star for effort. He obviously doesn't know what diabetes type one and type two actually are. Be careful when you go to local doctors no matter how long they've been in business. They also charged my insurance for a full exam, even though all I did was walk in the office. He never did anything to me. Unscrupulous I would say. This is not how you do business in a small town, Marcus. read more

Markus Buri O.D. - Family Eyecare Center, Doctor Marcus Buri OD - Optometrists Near Me - Hemet, California

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I was told office can take care of patients in wheelchairs. Not true. Was worst and most traumatic eye exam experience I ever had. Paid a ridiculous amount for exam and tgen glasses that can never wear because tgey were not made correctly. After fiasco in office for initial appointment which took over 4 hours and again the worst experience I have ever had in over 70 years I had Rosie (eye glass technician) come to car to pick them up. Do not recommend. It cost me $350 and I still need glasses but still can't come up with funds to get them. So I am stuck with a pair from 2020 but at least that eye doctor who was in Vista CA gave me a correct prescription. Something I didn't get here. THEY ARE NOT WHEELCHAIR ACCESSIBLE. THEY LIED. I Should have left the moment I entered. Never again! read more

Always a great experience whether doing an annual check up, purchase or quick repair. I can always count off the Dr. Buri and his staff to take care of there repeat customers and or walk ins. read more

He was absolutely caring and professional! The entire office experience was easy, smooth and extremely accommodating. I highly would recommend Dr Markus! read more

One of the best optometrist I've been to in years I had eat an meta glasses and places sent my glasses back because they didn't wanna break them dr Buri knew how bad I wanted my lens in my glasses so he ordered lenses and put them in his self thank you read more

I had an appointment in June 2024 to have my eyes checked, and my glasses prescription measured. Everyone there was very kind, and the doctor was very kind, friendly and very engaging. I will be picking up my glasses soon, and I am so happy to now have a good optometrist. read more

I love Dr. Buri! I've been going to him for 4 years now and my husband has been going to him since he was a little kid! Not very impressed with his office ladies. Every time they answer the phone they just sound annoyed. Other than that I refer him to all my friends. My boys are actually going to start going there as well! read more

I'm giving them 2 stars for the Dr. he was ok but the staff needs a little training. They tried to tell me my insurance only covers $25 towards glasses and I asked Stephanie are you sure. O yes I've been doing this bla bla bla. Go back to school! How many other people did she rip off. And don't be stupid and buy your glasses! They are about $100-$150 higher than most. Beware and do your homework. read more

I've been to dozens of optomotrists' offices over the past 30 years and this is the only one I've found that is not run like a car lot for eyeglass sales. Dr. Buri provides a quality exam, answers your questions, and hands you your prescription. Whether you chose to buy glasses at his shop or not, he treats you like a patient. That is why I keep going back to him, year after year. The only reason this is a 4 star review, instead of 5, is that they do not provide itemized receipts, which makes it difficult to understand the various charges, insurance billings, and co-payments. Nonetheless, I highly recommend this business. read more

Markus Buri O.D. - Optometrists Near Me - Hemet, California

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Well I've completed my Monday appt. and was quite pleased and surprised. During my eye exam the Dr. Buri asked to see my current glasses. The broken reading glasses he looked at first. Without hesitation he proceeded to fix them so I'd have a backup pair. My eyesight has not changed much, however I did option to get new glasses (both far and reading). I selected my far seeing glasses from the insurance grouping and the reading from their selection. Small price for the frames and I can't wait to pick them up in two week. Thank you for a great experience to the staff and Dr.Buri. read more

Hands down best optometrist I've been to--Dr. Buri is knowledgeable and honest, I always feel comfortable and know that if I have any questions about my care, next steps, etc. he will always give me a straightforward answer and guide me according to what my vision care needs might be. read more

Very nice and straightforward. I look forward to picking up my new glasses in 2 weeks and any future checkups.

Worst experience ever!!!! Sat there for 20 minutes waiting to see some sunglasses. Only to have a gentleman show up and get walked right to the sunglass display. I didn't want to believe the other reviews but have to say I agree with all of those negative reviews. Witnessed it first hand! read more

I am writing this complaint on behalf of my mother, as I was her translator and the witness of this incident during her optometry appointment. Upon entering the patient room that my mother and I were waiting in, Dr. Buri asked why I was here (due to covid, they only allowed one patient in the room at a time). I explained that I am my mother's translator since she does not speak English. He told me I needed to stand outside and translate because of 6ft regulations, which I followed. As I stood by the door (which was more than 6 ft away), he told me to stand back further, which was in the hallway and translate from there. This made it very hard to hear what he was asking of my mom and he made it very clear that he did not want us there. He was passive and rude and did not take pauses for me to translate even though it was obvious that I could not hear him or catch up. When he asked my mother to point to the smallest letter that she could see on the laminated sheet of paper he was holding, my mother did not understand and touched the paper with her finger. He snatched the paper and aggressively told her, as if speaking to a child "No, don't touch the paper, point to it. Don't touch, just point!" Even when I translated what he was saying, he continued to scold my mom like a small child. Smaller acts of rudeness and discrimination continued to happen throughout the visit. He was rude and short with us and quickly rushed us out of the room. I understand that it is not a doctor's responsibility to speak slowly and wait for translators to catch up; however, the treatment or rather mistreatment of patients is solely their responsibility. I have visited this place years ago and the way he treats me, compared to my mother is drastically different, due to our Eglish-speaking abilities and "American-ness." I strongly believe that just because someone does not speak the same language as the doctor, it does not mean they should be mistreated and scolded. I hope Dr. Buri can reflect on his privilege and change the way he treats his patients of color. read more

I went to the doctors office a year ago and at the time I didn't like his glasses I said "his glasses were ugly" I called back today to try to get just a night exam and he refused service to me because I hurt his feelings because I stated his glasses were ugly. Why are you a business as a doctor if you get offended by somebody responding to what they like and dislike. to me he's a horrible man he shouldn't be a doctor. He don't even deserve one star read more

I needed a new O.D. For my kids, so I decided to try somewhere new. I choose this place out of insurance purposes only. The building is cute, with an old rustic feel. Clean and kempt. However, the vibe of not only the eye Dr. but his staff as well, was strange. Dr. Buri was all business, and no real hospitality. The secretary's were bickering amongst each other and making it uncomfortable. One secretary a small Caucasian lady was very sweet. She answered any questions we had and was very friendly, however she was very visibly oppressed by her boss. I'm giving this company two stars purely based off of the cleanliness of the establishment and the sweet lady at the front desk. read more

I was referred here by the Eye Dr. in Walmart for my daughter to fill her prescription. I got her glasses and returned for an exam for new glasses. She said Dr. Buri was mean afterwards in the car. I asked how. She said he was yelling at her. I asked what he said and she said when she could not read the letters her yelled "Why can't you see it!?". She said he was very rude also. She is 10. My 6 year old daughter was seen along with my 13 year old son. They both also said he was in a bad mood or angry. They had 3 consecutive appointments. My 5 year old told her, "What do you mean you can't read it?' Unprofessional. I will never take them back or any of my other kids. DO NOT TAKE YOUR KIDS HERE. This is completely unacceptable. I am going to contact my insurance to see if I can take them somewhere else. read more

Been here two or three times for eye exams. No issues... Until recently. I asked them before I left if there was anything else I needed to pay, they said no. Next thing I know I get a call saying I owe more money. Incompetent staff. Get your ducks in a row! read more

I had my first appointment this past weekend and Dr. Buri was very nice, present, and informative. He corrected my glasses prescription that was too high, that I had received from a previous doctor. I was able to get an eye exam scheduled very fast and the staff that was working was very pleasant to me. I would definitely recommend this doctor. read more

I must say the staff are very nice and friendly But I can't recommend them I had to refuse the glasses they made me they were so bad and over priced I had to have my insurance company to intervene just get me out of there with my shirt on Sorry I was sent there by the VA so they were probably the low bidder I suspect they mostly do work for people on welfare read more

The Dr. does a very good exam test compared to others I have gone to. You can tell he loves what he does.

I was looking for an eye doctor because I'm having issues with my vision I talked to my sister and she told me about this place my mom has been here years ago and my sister just recently So I decided to call and set up an appointment and to my surprise they had to cancelations and had me in the next day I was kind of worried about some of the reviews on here because I came on here to see the review and I wont lie I was scared but I needed to see a eye doctor fast I went in for my appointment and the front desk was very friendly I was happy but still scared to see the doctor i went in and there was the doctor I was very nervous well people the doctor was very nice I asked him all the questions I needed and he answered everything not one time was he rude he was very nice so if you need to see an eye doctor hes your guy I'm so happy how they took care of me and answered all my questions now I will be setting up 2 more appointments for my daughter read more

Let me state up front that I never made it into the actual office. The staff that manage this office and set up new appointments were so incompetent that after six phone calls in one day I opted to not even bother brining my business here. This office will not let you even set up an appointment without confirming your insurance. Honestly, I'm okay with that. However, I'm not okay with spending half my day on the phone because just because this office staff could not seem to do this efficiently or effectively. I carry two types of insurance - primary medical insurance (which covers the eye exam) and vision insurance (helps pay for my corrective lenses). With the first phone call I gave all this information over the phone. Then about twenty minutes later a different person, Linda, called me back within an hour telling me they couldn't confirm either of my insurance companies. I then re-stated ALL of my information AGAIN, and Linda informed me that the other girl wrote my husband's name down wrong. I don't know how this could have been possible since I had to spell it for her three times, but whatever, I can easily spell it a fourth time hoping this new person can get it right. I also called back to give my husband's SSN. When I called I said I have that number, and the person on the phone said, okay I"ll write it down. I then asked, would you like the name to who's SSN this is that I'm giving you? She then said, oh I know who this is. I still informed her that it was my husband's but I should have seen all this as a red flag. This whole day has been a series of phone calls where they kept calling me back telling me that that they couldn't confirm my insurance for either coverage. I found out on another phone call they misspelled my own name (one s in cassandra instead of the two). Another phone call they asked me to call my insurance companies myself and make sure I had insurance. I personally called both insurance companies, confirmed the information, called this eye doctor's office AGAIN and was told that they would then try again themselves to call and confirm the coverage. Seriously? Why did you even bother asking me to waste my time? Then Linda confessed to me that they couldn't get ahold of someone at my primary insurance company. How the heck is that my fault? After working on trying to get in your office from 9am this morning to what is now about 3pm in the afternoon, I'm done! I'll take my business elsewhere. Setting up an appointment should not be this difficult. This doctor may be great with established patients, but this office does not seem well prepared to take new clients. read more

Moved to Hemet in October and needed to find a new optometrist so I called them up this passed Thursday to make an app gave the lady my name my hubby's name and his SSN last 4 and she needed to verify my insurance and let me know if it was time for my covered annual eye exam, she said she'd get back to me in 24 hours (kinda slow if you ask me but ok) so it's now the next week and no ones called me back to make an app. 3 business days 1 Sunday and a public holiday - not impressed so guess you don't need new business so off I go... read more

I would give zero stars if I could. Dr. Markus Buri is nothing like he advertised on his online page. The reason I decided to take my daughter to a small place like this was for a more caring atmosphere. The front desk service was wonderful but as soon as he called us back right from the start he was very rude to my daughter and myself. During the exam he would make statements implying that she could see certain words when she really couldn't and kept making it seem like she was lying. My daughter is 10 and has done this before many times. She clearly knows what to do and he kept making her feel very uncomfortable the way he spoke to her and his body language when she would say it was blurry he would snap his teeth and act frustrated. He just assumed my daughter did poorly in school because her vision, when I told him that was not the case that she does very well in school and how she just got awards, he said well I dont see how and when I corrected him about it and told him he was being very rude he says he can't see how with her vision not so good. What kind of perfessional does that?. Just automatically shoot a child down. He had no compassion from the very beginning. No sense of urgency. I wanted to walk out and leave but they already charged our insurance.  Im very upset that Dr. Buri is nothing like he advertised. He should be ashamed of himself by the way he speaks to customers. My daughter is sad that someone could be so rude to her for no reason at all. read more

I am a new patient and had my first appointment with Dr. Buri today. I am very pleased with my exam. He adjusted my contact lens power to -4.50 which is perfect. He fixed an over-corrected issue that a previous optometrist made. He is great at what he does and very professional. Thank you Dr. Buri. read more

You get the digital exam equipment plus the personal attention with the "Which is better, 1 or 2?" A very professional run operation.

Please ignore the two old negative and unfair reviews as they can't be true about these kind people. Dr. Buri and his staff have always been very professional and reasonable in pricing. I have NEVER had a problem making an appointment and I don't have insurance.I saved $50 here and cancelled my appointment in pricey Temecula. He was referred to me in 2010. I always refer him to everyone. Yes, you can tell he enjoys his profession and believes in helping people. I met an old couple that had been seeing him for years, during my first appointment. Every visit I see how well they treat their patients, never hear problem or complaints. Everyone seems to be appreciative of this wonderful Optomotrist with an old fashioned caring heart. read more

Well I recently took my family and I in this office for eye exams and new glasses. I was very pleased with the friendly environment, and the Doctors thorough eye examination. Staff was very helpful in all our frames selection, Since some in my family are pretty difficult when it comes to choosing frames. I would recommend them highly to anyone that wants a good exam/overall experience. read more

Dr. Buri and his staff are so always so pleasant and very thorough. My family and I have been going to him for about 15 years.

Worst place in hemet!!!! Don't go here they don't use your full benefits only want the dr is going to get paid, went in for contact lenses and came out with prescription for glasses dr was mad that me and husband didn't get our lenses and glasses there he said the contacts came in a package and i had to buy them there charging me $50, i went to Lenscrafters were they said my inside would pay for any contact lenses i wanted and they were covered for $0 copay they were charging my husband $395 for a pair of glasses and said they don't use full benefits, called my insurance and they called the office and said the dr sounded like he was only interested in the money and how he was getting paid this place is a dump!! Beware!! Oh and yeah now we cant go anywhere else and he denied our service to finish up our prescriptions to go somewhere else!! read more