This review is for the DAY PASS, we did not stay over night. We came here for Labor day weekend and…read moreenjoyed their facilities for the day (2 pools, jacuzzi, beach access, bar, restaurant) We had a fabulous time! Staff was super friend, facility was clean overall (beach was a little sluggish but there had also been storms all week so its something they cant really control). When we arrived, we got a tour of the facilities and were each given a towel. We also took one of their kayaks for a ride (complimentary) which i appreciated! Overall, I would definitely recomend spending the day here with their day pass through Resort Pass or any other platform they offer their services in, its a decent price and the facilties are great!

DO NOT STAY HERE!!! What a terrible experience. Right when you get out of your car to check in, you…read morewill smell dead carcass and think there are dead animals around you - it will actually be decomposing seaweed riddled with trash. As many of us do, we will look at the reviews and see it's highly rated only to realize that all the fake/paid 5/5 reviews are distorting the rest of the real ones that will discuss the truth of what you'll get with this stay. You will go to the manager to discuss this putrid smell and attempt to get a refund since you not only can't sleep through the disgust, the beach that you mainly booked for, is completely not usable. The manager will regurgitate a scripted response as she has done many times because there's obviously been a substantial amount of complaints regarding the lack of usability of the beach. It is as follows: - We have a live camera that shows the quality of the beach - I scream from everywhere regarding the sargasm - just check the website - No refunds. I'll credit your stay but you should have known the risks if you just look at the website. - We clean the beach daily. - It will be better when there is high tide. It's just low tide right now. - This all came in last night. All of that are completely erroneous. They have no live camera or mention of built up sargasm/seaweed on their website, and with the ample amounts of trash and literal decomposing seaweed, it is very telling that there is no daily clean up. There is a camera of the patio and far off ocean that conveniently does not display the shoreline but that's a separate Florida website that displays several hotels with the conditions of the property. Again, this camera also does not transparently show the shoreline where tons of sargasm built up is displayed. As a business owner, I understand that company culture starts at the top. A manager who repeatedly makes dishonest claims and responds defensively rather than with understanding reflects a culture established by ownership--one that prioritizes denying refunds over treating customers fairly. That approach may protect a single payment, but it will ultimately cost the business far more in trust and reputation. As more customers share honest experiences like mine, those reviews will speak louder than the questionable stream of perfect five-star ratings, and potential guests will know to stay elsewhere. So, now you have booked to stay here and you are told no refunds - what to do? 1 - document everything (be very honest and show exactly what you got - the truth is on your side). 2 - forget them giving you a refund or Expedia or wherever you booked because they will not try to help you at all. Instead, go to your credit card company and dispute it with them letting them know that literally you are not getting what you paid for. You probably were like us and wanted to use the beach and the beach is not only unusable and gross - it is hazardous. 3 - leave immediately (we left after 1.5 hours) and stayed at another hotel. Why put yourself through torture and pay for a terrible experience? I'm telling you, your stay will get so much better elsewhere. We personally booked at the Hyatt Vacation Homes for less money in Key West and had a FABULOUS time once there. 4 - Again, document all the issues you see in the hotel and follow up with your credit card customer service team. Also, contact the Florida health code and other departments (elevator, hotel ratings, BBB, etc.), so they at least meet minimal standards for operating a hotel. I can't emphasize this enough - DO NOT STAY HERE. You will be miserable. It's gross, dirty, and they have terrible customer service. Save yourself the headache. It is as it smells - like a piece of decomposing sargasm.

If you're looking for a beautiful place to relax in the Florida Keys, Tranquility Bay is definitely…read moreworth considering. The rooms and bathrooms are surprisingly spacious, with multiple room configurations available. Many of the suites could easily accommodate a family of four or five. We weren't traveling as a family, though we were there for a romantic getaway, and it was the perfect setting for that as well. The property has three pools, giving everyone options. There's a huge main pool, a nice-sized adults-only pool (which was a bit of a walk from our room, but we still spent most of our pool time there), and a smaller pool right outside our room that we absolutely loved. We visited during one of the hottest weeks of the year, so the smaller pool felt more like a warm bath than a refreshing swim...but that's Florida in July! One nice features was the protected swimming area in the ocean. It was such a fun place to cool off, float, and enjoy the beautiful water. The tiki bar overlooking the ocean is gorgeous and has the perfect island vibe. There's also a small restaurant on the property that opens for dinner after 5:00 p.m., but pretty $$$ One unexpected bonus was the amazing Cuban restaurant directly across the street. We ate there several times during our stay (I'll be writing a separate review because it deserves one!). Another great attraction is the Turtle Hospital, which is literally next door. It's an inspiring place to visit and made it easy to enjoy an educational outing before heading back to relax at the resort. A few things to know before you go: * Pool service is available, but if you're expecting quick cabana-style service, be prepared to wait. * There is one small fitness center, and it's also where the ice machine is located. We were lucky because our room was nearby. * If you use a lot of ice, consider bringing a cooler and extra ice with you. Most rooms have refrigerators, but not all include a freezer, as an example ours did not. But lucked out on location *room 107 What truly set Tranquility Bay apart, however, was the staff. During a small medical issue I experienced, their response went far beyond simply following protocol. They were there immediately, but what impressed us even more was the genuine concern they showed afterward. There's a difference between employees who are simply protecting the company and those who truly care about their guests as people. The team at Tranquility Bay showed us they genuinely care, and we'll never forget that kindness. We also had an issue with my husband's motorcycle, and Jose was there right away to help. His willingness to jump in without hesitation is another example of the outstanding customer service we experienced throughout our stay. Beautiful property, spacious accommodations, relaxing pools, stunning ocean views, and a staff that treats you like family, that combination is what makes Tranquility Bay a place we'd happily recommend. Whether you're planning a family vacation or a romantic escape, we wouldn't hesitate to stay here again.

Stayed Beachfront Villa in May. Approx. $980/Night Nice…read moreBalcony access to the beach directly. Hotel Structure was attached 2 story townhouse style. Pros: Close to Key West Very quiet & private beach. Relaxing. Clean room and well-maintained landscaping Cons: #1 No alcohol on the beach. Tiki bar was closed. #2 Man Made Tiny White Sand Beach #3 Balcony should have the divider to maintain the privacy. #4 Small windows next to the entrance door should be etched or blocked otherwise, people can see inside especially at night.

We loved this resort! The staff were all very friendly and accommodating. Chrissy was a server in…read morethe pool area was incredible. So nice and had great recommendations. Try the crème brûlée oatmeal, yum! Clean accommodations, great food, boat rental on property for snorkeling and sunset cruise. Only 50 minutes to Key West. We will be back!

Great hotel! Rooms are spacious and super clean! Great helpful staff. Prime location…read more Pool area is amazing with great views! Breakfast was excellent with lots of good choices.

Great experience! Manager showed me around the new waterpark. Didn't get a chance to do a spa…read moretreatment, but receptionist was so sweet. Loved our room. We had a great view of the pool.

Kevin at Pilar Bar is a true Keys personality and does a great job taking care of his guests. He…read morewas great to chat with and poured excellent cocktails both at the bar and also for the Adults Only pool. Make sure to stop by and see him during your stay.

I was very hesitant to book this ResortPass for 4th of July because it was significantly less than…read moreother resorts in the Islamorada area about 50 miles north, but the Cabana at Isla Bella exceeded my expectations. All the staff were extremely nice and attentive The only negative I could say was that the reception/lobby building was a little hard to find, but it wasn't that bad. After checking in, everything else was great. We booked a cabana in the main pool which was large enough that we weren't really splashed or annoyed by little kids, and there were a lot there considering it was 4th of July weekend. The other pools were also nice, and just plain rectangular pools with lounge chairs around. They also have an over 21 pool which was pretty private and was great for an alternative to the large pool if the kids had been an issue. The resort has the nicest hotel store I've ever seen and they make fresh salads and sandwiches and had pastries and coffee and gelato along with other resort wear and items you may have forgotten. In that building you can book kayaks, padddle boards, jet skis, fishing etc. We wanted to do paddle boarding but the oars had melted from the heat, so we kayaked and melted ourselves from the heat but it was great and reasonably priced. There is beach access as well and the staff did a great job of cleaning the seaweed from the beach, however, the water was too warm to enjoy. Luckily the pools were perfect temps. Food and drinks were good, not crazy prices for a resort on July 4th. They had live music that was great and in multiple locations. Overall, we are 100% coming back for a day pass and will likely book a weekend at the hotel in the future.

The resort and property itself are absolutely beautiful, and the rooms are spacious and…read morecomfortable. From the moment we arrived, the welcome was spectacular. The welcome champagne was such a nice touch, and we loved that they provided reusable water bottles to use throughout the resort, with filtered water stations available to refill them. It immediately gave the stay a thoughtful, elevated feel. We booked through Amex, which included a $60 daily breakfast credit and a $100 amenity credit. Those perks were definitely helpful, especially with the $30 daily parking charge and additional resort fees. The property has plenty of pools, lounge areas, and beach seating, and we never had trouble finding a place to relax during our stay. They also have a great little market on property, which ended up being one of our favorite spots for food. They have coffee, quick bites, treats, snacks, and a really nice selection of gifts and resort swag. We actually preferred grabbing food here over some of the other dining options. The spa is small but beautiful, peaceful, and very relaxing. There's a steam room and relaxation room, and it was a great addition to our stay. Unfortunately, where the resort fell short for us was the service. It seemed like some areas were either understaffed or certain staff members simply weren't the right fit for a hospitality-focused property. That said, there were a handful of bartenders who were fantastic, attentive, and really stood out. On our first day, we had lunch at the beach bar and sat directly at the bar. The service was quick, friendly, and attentive, so we were excited to return that evening and have dinner on the beach nearby. Unfortunately, the experience was completely different. The server working the beach area repeatedly passed our table without acknowledging us while continuing to serve the tables surrounding us. We eventually had to place our order directly at the bar. Even the bartender told us someone would come over to assist us at the beach, but when the server finally approached, she visibly rolled her eyes. It made us feel unwelcome and was especially disappointing because we were there celebrating our friend's bachelorette weekend. For a special occasion, we were hoping the service would add to the experience rather than take away from it. Overall, this is truly a beautiful Keys gem. The property itself, the thoughtful welcome, spacious rooms, pools, market, and spa were all highlights, and there were definitely parts of our stay that we loved. It's just unfortunate that inconsistent service took away from what otherwise could have been an amazing experience. We would consider returning, but when it comes to food and drinks, we'd stick to the market or sit directly at the bar, where we had a much better experience.

6/2023- Great family vacation! The hotel is so quite and relaxing. The beach was beautiful. My…read morehusband enjoyed standing in the water and flying his kite, and fishing with daughter. My son and I relaxed beachside and floated in the pool.

This is one of those cases where you just want the place to be better. The grounds are well-kept,…read moreincluding the pool, gardens and small beach. Staff is helpful. The units, though, are dismal. The furniture, carpeting and curtains are old and dingy, with dark green carpeting and burgundy curtains and furniture. Because of visibility from one unit into the others, you feel compelled to keep the curtains drawn for privacy, which makes rooms feel very dark. The units have a unique configuration. You walk upstairs to the kitchen and wrap-around porch level, then upstairs again via a spiral staircase to bedrooms, bathrooms and the sitting area. This was not a problem for us, but the group next door included a woman who'd just had foot surgery and she was struggling getting in and out of the unit. You will also need to be able to carry your suitcase up two flights of stairs. Our unit had an updated kitchen, but bathrooms really need updating as well. They are tiny and sad, with shelving and cabinets made of particle board. Location is fine, though you have to drive down a rather industrial road to get to the property. But that hodgepodge seems kind of indicative of the Keys.

Where to begin! The check in was smooth and the desk attendant very friendly. The room was very…read moreclean and so comfortable. The resort has two pools overlooking the ocean. Unfortunately, it was too cold for us to swim because of a very unusual cold front the keys haven't experienced in 15 years. The pools are heated, but we found the hot tub more enjoyable. The beach is private and beautiful. Very well maintained and rocks picked up every day. The restaurant on site was very convenient and live music played daily. They even have a grill with utensils that we utilized. I can't say enough good things about this resort. We absolutely loved it and had a wonderful time. I hope someday to be able to visit again!

Excellent underrated spot with pool and ocean access. Walk next door for food and drinks…read more Reasonable priced in a quiet area. We elected to go with the street view king vs ocean view to save a little and we are happy with the choice since there is no patio. We were able to hang at the beach bar and have lunch with some live music and then lounge at the pool. Great day. Room is comfortable and just what we needed as our get away.

Loved this resort! Best part is you have access to 2. Both…read morehave pools with bar and ocean views. Music never stops and neither does the relaxing fun. Check in was easy (they even got us in early). Rooms were nice, sheets were clean, room was stocked and cool. Fridge in every room and all toiletries available. We jumped from pool to pool and when needed relaxation went over to the private beach area. The weather was sunny and windy. It was the perfect combination of a nap on there numerous provided hammocks. There's always some festivity going on to choose from but we went our own route. Happy hour is available even on the weekends and make sure to grab some bites. There are a couple of fast food places around just in case and local restaurants but all you really need is here at the resort. Our days were filled with ocean breezes, cold cocktails, naps by the sea, and the perfect sunsets. Also available were spa services and gym. Take advantage of it all!

General - We came here for our 2026 winter vacation. We were looking for sun and sand and found it…read morein Marathon, Florida! Location - This hotel is located right in the middle of Marathon in the Florida Keys. Marathon is a fairly large city when looking at the keys and this hotel is right in the middle of everything this island has to offer. You are close to many different restaurants, a Publix, famous 7-Mile Bridge and the one of the best beaches in the Keys, Sombrero Beach. Rooms & Building - Rooms are all suites and spacious. They reminded me of what you would find normally at an Embassy Suites. The style and theme was modern, nautical which fit the surrounding area. The room had a fridge and microwave and a small living area. The bathroom had a spacious rainfall shower and large vanity with plenty of room to spare. Amenities - The hotel has two outdoor pools onsite. The pools are heated and stayed comfortable throughout our stay. The site also offers a small butterfly garden, green space with firepits and hammocks, and beautiful marina views (and sunsets). The property grounds are well maintained and beautiful. Food - Breakfast is not included in your stay but there is a restaurant and coffee shop onsite. The coffee shop serves Cuban-style coffee which was unique and very good. The breakfast sandwiches at the coffee shop were also pretty good. We didn't eat at the restaurant but the food menu looked interesting. Vibe - Easy going staff and customers. No complaints. Reality vs. Online - Pictures that I saw on their website and online matched the quality and condition of the hotel and rooms in-person. No surprises. Price & Final Verdict - If you are looking for a luxurious stay while in the Florida Keys, Faro Blanco offers a good mix of luxury and hotel-styled amenities. One neat perk - if you are a Diamond member, you can use the amenities at their sister resort next door (infinity pool, hot tub, and man-made beach). Prices tend to fall into the $300's+ for a night, so this place might not be in everyone's price range or interest.

Clean and large breakfast selection. No issues with our stay. They offer laundry too!…read more Mr Li helped us check in and was super friendly and kind. Really enjoyed our stay

I very much enjoyed my 3-night stay at this hotel…read more Compared to other Hampton Inns I have stayed at, this one had the most spacious room. It even had a wet bar with an extra sink and an outdoor patio area with a couple of chairs and a small table. There was also a larger-than-average fridge, microwave, and safe. Possibly my favorite thing about Hampton Inns is the included breakfast. It's so convenient to have a wide selection of foods available to start your day. There's always some meat (typically sausage patties or bacon), eggs (typically scrambled or frittatas), and breakfast potatoes; oatmeal, yogurt, and some toppings; cereal (frosted flakes, cheerios, and I forget the last one) and milk; bagels, bread, and toppings (cream cheese, butter, jam, etc.); fruit (typically bananas and apples); waffle batters (vanilla and a rotating flavor like blueberry or banana) and an iron; juice (typically OJ and apple or POG); and I'm probably missing other things. There is ice, hot and cold water, tea, and coffee available 24/7. Other amenities include a pool, tiki bar that serves drinks and food in the pool area, room service, a decent gym, and a little dock where iguanas like to hang out throughout the day. Service was excellent. Parking is $10/night with in and out privileges and there are plenty of stalls. And because of the layout of the hotel which only has 2 levels of rooms, you may be able to park right outside your room's patio door.

We stayed at this resort while exploring all the way down to Key West, and it was very convenient…read more It's a small, one-level property, which we liked. The rooms were spacious, clean, and reasonably priced. There's a small area for sunbathing, but it's not really suitable for swimming. The location is great--close to Walgreens and several restaurants. The only downside was that the sign was hard to see when driving back at night, and the entrance is a narrow driveway that fits only one car at a time. Overall, a good and comfortable stay.

Great motel with lots of stuff to do if you have kids. Clean rooms and well appointed. Bigger…read moretowels would be a bonus. On Route 1, so pretty much everything in Marathon is a 5 min drive