Great hotel! Rooms are spacious and super clean! Great helpful staff. Prime location…read more Pool area is amazing with great views! Breakfast was excellent with lots of good choices.

We loved this resort! The staff were all very friendly and accommodating. Chrissy was a server in…read morethe pool area was incredible. So nice and had great recommendations. Try the crème brûlée oatmeal, yum! Clean accommodations, great food, boat rental on property for snorkeling and sunset cruise. Only 50 minutes to Key West. We will be back!

Easily one of the biggest hidden gems on Marathon Key ... literally hidden because aside from the…read morenon-descript sign on the highway, the dense tropical foliage hides the place! Get past that and you find a first-class resort, dense beautiful tropical gardens, great staff, all the perks one wants in a Keys resort... pool, bar, water sports, super nice/clean rooms, plenty of parking! Mia helped us check in and gave us the property tour, did a great job... thanks Mia. Complimentary prosecco upon check-in! Nice little gift shop at the office. The resident cat Wilma will follow you around, so be aware, she'll join you for bed! Family and adults sides to the resort, which is nice. Only had one night this time around, but we'll be back for sure! Highly recommend!

Secluded relaxing resort on a grassy water area with on-site market, restaurant, pool and rooftop…read morebars. 3.75 stars Highlights - Secluded area: very chill and relaxing - Nice staff: especially Jeff the bartender - Market was fantastic assortment of quality items - Grass hut pool bar: large covered area with some fun games spread around (connect 4, string hook, cornhole, ring toss, etc). - Waterfront with beach chairs on little sandy areas, sitting hammocks, and a pier. 2 pools-- one for adults - Aqua cabana: cool option to rent to float on the water for a while. Has a table and is covered. $199 for the day including bucket of beer/seltzers or a bottle of rose. - Basic kayaks and paddle boards included and other activities offered like kite surfing. - Restaurant and rooftop bar on site were great and convenient - Had a family 3 bedroom unit with kitchen which was nice. - Not so crowded when we were there mid-April Midlights: - Tide changes made it harder to do water sports since had to plan around low tide times. - Beds and sheets weren't the most comfortable - Day without Jeff the drinks were not great by the pool. - Adult section is more recently renovated than the family side. - Adult pool actually more crowded and set back in shade. Lowlights - Restaurant and rooftop bar closed Tuesdays and Wednesdays - Water ground is sludgey and not fun to walk on. Also sometimes an unpleasant odor. - Door to our main balcony was broken after our first night so for several days we couldn't go out there. Bummer cause was the main place we planned to hang out. And hub missed part of our aquacabana day waiting for someone to come up since his suit was out there. - No service for rooms while we were here 3 nights

Clean and large breakfast selection. No issues with our stay. They offer laundry too!…read more Mr Li helped us check in and was super friendly and kind. Really enjoyed our stay

I very much enjoyed my 3-night stay at this hotel…read more Compared to other Hampton Inns I have stayed at, this one had the most spacious room. It even had a wet bar with an extra sink and an outdoor patio area with a couple of chairs and a small table. There was also a larger-than-average fridge, microwave, and safe. Possibly my favorite thing about Hampton Inns is the included breakfast. It's so convenient to have a wide selection of foods available to start your day. There's always some meat (typically sausage patties or bacon), eggs (typically scrambled or frittatas), and breakfast potatoes; oatmeal, yogurt, and some toppings; cereal (frosted flakes, cheerios, and I forget the last one) and milk; bagels, bread, and toppings (cream cheese, butter, jam, etc.); fruit (typically bananas and apples); waffle batters (vanilla and a rotating flavor like blueberry or banana) and an iron; juice (typically OJ and apple or POG); and I'm probably missing other things. There is ice, hot and cold water, tea, and coffee available 24/7. Other amenities include a pool, tiki bar that serves drinks and food in the pool area, room service, a decent gym, and a little dock where iguanas like to hang out throughout the day. Service was excellent. Parking is $10/night with in and out privileges and there are plenty of stalls. And because of the layout of the hotel which only has 2 levels of rooms, you may be able to park right outside your room's patio door.

Where to begin! The check in was smooth and the desk attendant very friendly. The room was very…read moreclean and so comfortable. The resort has two pools overlooking the ocean. Unfortunately, it was too cold for us to swim because of a very unusual cold front the keys haven't experienced in 15 years. The pools are heated, but we found the hot tub more enjoyable. The beach is private and beautiful. Very well maintained and rocks picked up every day. The restaurant on site was very convenient and live music played daily. They even have a grill with utensils that we utilized. I can't say enough good things about this resort. We absolutely loved it and had a wonderful time. I hope someday to be able to visit again!

What to expect: Pull out couch is horrible. Shower heads have extremely low pressure. Our bathroom…read morefaucet leaked everywhere. Our bedsheets were not soft and felt sandy. I honestly dont know if they were fresh. There is no Bell man, no pool service, no room service. Not sure why they call it a Hotel or a resort. It was more like a high class expensive motel. The sea weed does not get cleaned up on a regular daily basis and give off a very bad smell. We could not use the beach as we planned on our very last day of our trip. Otherwise cute place, great views, fully equipped kitchen, polite staff, and right next to a fun cute bar.

Really nice rooms and clean property. They have two buildings, the one up front feels newer and…read morehas interior room doors; while the one at the rear of the property feels older and has exterior room doors. Our room and the property overall were very nice, but I have to say it appears our room's wood floors hadn't been cleaned very well because our white socks would get very dirty immediately upon walking on them. Couple of pools with water views; one by each building. Between the buildings are a restaurant, some boat docks, and a shop with guest services like boating, snorkeling, diving, etc. (all additional costs of course). The restaurant on the property was really good, as was the restaurant directly across the highway from the hotel, so you've got options if you don't want to drive or want to have some adult beverages. Complementary breakfast in the front building, but it can be very busy and hard to get a table sometimes. $20 per day for parking is a bit ridiculous to me; land in Marathon isn't at a premium like in Key West. Overall a very nice hotel at reasonable rates for the area. Would definitely stay here again.

Awful experience at his property! Rude front desk, which gives the brand a bad name…read more Our 4 pm checkin time was delayed by 90 minutes. The lady who was changing our family in had a nasty attitude saying that the rooms are not ready because the guest did not check out and they did not know the ETA!! What an ABSURD!! They also disclose that the parking is $22/day. Unpleasant experience across the board. This is exactly why people do not like staying at Marriott and go to Hyatt. Never again.

Steps to the beach. While in my bed at night I could hear ocean waves putting me to sleep and it…read morewas awesome. Small,clean beach with beautiful sunrise, beach chairs and umbrellas. Palm trees,like tropical island :) Free breakfast. Iguanas on the beach :) Friendly staff. Room could be cleaner, I stayed in 2 different rooms, bathrooms and floors good but doors and light switches needs cleaning. I would and I will stay here again,great location.

Sadly I had a really bad experience here due to the hotel management's failure to maintain the…read morerotting sargassum on their private beach. The sargassum releases hydrogen sulfide gas (smells like rotten eggs) into the air which can cause nausea, headaches, and eye/throat/respiratory irritation. The hydrogen sulfide gas was most likely greater than 40ppm because our carbon monoxide detector in the room started chirping at 2:30am. We left the hotel at 3am and had to drive to another hotel because of the issues the hydrogen sulfide gas was causing. We purchased a suite so I called the front desk to see if we could be issued a discount due to the fact that we left at 3am because of the carbon monoxide alarm going off and we were denied a discount. This is very unfortunate, we went here 3 years ago and had a great experience. We came back because we loved their private beach so much so we were very disappointed by this entire experience. We will never be returning again.

Visited this past summer with our family and we had a great time! Most importantly, the rooms were…read morevery clean. Pool was big and clean as well. Great accommodations for our boat. My only complaint is of the continental breakfast which was included but due to COVID-19, they couldn't have an open buffet style breakfast. Breakfast was different every day. A cold bagel with a Tropicana juice, a box of cereal with milk or a banana and a yogurt. This isn't my idea of breakfast while on vacation. The free coffee wasn't good either the Starbucks coffee was okay but had to be laid for. 5 starts if they can get the breakfast situation handled. Would definitely go back.

I had a fantastic time when I stayed here 6 days on my yearly vacation to the keys. Very nice…read morestaff, big clean room, comfortable bedding. Morning breakfast, but most importantly coffee! I would not hesitate to book again. Hopefully sooner than later!

Villa 8303 was not ready for us: dirty linens piled outside our entry door along with full trash…read morebags. Unit was very basic but generally comfortable. No trash bags, one hairdryer for two bathrooms, no soap in unit,showers, lavatories, none. Called front desk and stopped by several times but trash and linen stayed at door for three days. A manager was to call us to discuss the shortcomings but never did respond. On last full day when we stopped by front desk to talkl about our experience, we were given a discount certificate for same day dining. Nice gesture but did little to allay the issues.Amenities on property are terrific but disappointed that water park isn't available until August. Advertising said "summer 2026," so we thought it would be open in June, but no. Grandsons didn't know the difference since the pool and lagoon are awesome, as was our reef fishing trip on the Salt Walker. We caught many yellowtail snapper and had Angler and Ale prepare fish for dinner that night. Restaurants are quite good with excellent service and priced as you would expect for resort dining (Salt and Ash is excellent and priced accordingly) Not sure if we will return to Hawk's Cay after this trip. It's a long trip from Colorado and a long drive from MIA for what we paid vs overall experience.

Great Stay With Some Service & Logistics Gaps…read more Overall, we had a genuinely great experience as first-time visitors traveling without kids but with service animals. The property shines in many areas, especially if you're looking for a relaxing resort atmosphere with beautiful water views, pet-friendly accommodations, and a fun, laid-back vibe. That said, there were a few frustrating misses that held this back from being a 5-star stay. THE GOOD * Beautiful beach & lagoon area - Easily one of the highlights of the property. Relaxing, scenic, and fun overall. * Salt + Ash is a must - Exceptional food and one of the best dining experiences on property. The wine selection was top-notch and the beef tenderloin was outstanding. Easily our favorite restaurant. * Incredible staff throughout the resort - Bell staff, valet, oceanfront servers, housekeeping crew, and pool staff were consistently kind, personable, and welcoming. * Staff who go above and beyond - Huge shoutout to Joshua, who helped us secure chairs near the adult pool, and Danielle, who took time to chat, swap stories, and made us feel genuinely welcome. Hospitality like that sticks with you. * Captain's Suite is worth the upgrade - Strongly recommend spending the extra money if budget allows. The added space made the trip: dining area, living room, fridge, two toilets, large balcony, and beautiful water views overlooking the pool and lagoon. It elevated the experience tremendously. * Extremely pet & service animal friendly - This place deserves serious praise here. Few resorts feel this comfortable and accommodating for travelers with animals. Staff were respectful, welcoming, and there were no awkward restrictions or friction. If you travel with pets or service animals, this property stands out. * Tiki Grill - Great atmosphere for drinks and relaxing. Perfect for unwinding poolside. * 20% off dining on property helped offset costs - Appreciated perk considering resort pricing. THE NOT-SO-GOOD * Front desk communication & housekeeping logistics need work - This was our biggest frustration. We stayed in a Captain's Suite and requested both a room cleaning and balcony cleaning (bird droppings had accumulated on the balcony) around 10 AM. The front desk wrote down our room number and assured us it would be taken care of. When we returned around 3:30 PM, neither had been done. By after 4:30 PM, the room had finally been cleaned, but the balcony still hadn't been addressed. When you pay extra for a premium room and oceanfront balcony experience, this feels disappointing. There also seems to be a mild pigeon issue, and balcony maintenance should really be part of a regular checklist. Some simple bird deterrents or more proactive cleaning would go a long way. * Concierge/text support didn't materialize - We were told we'd receive a concierge-style welcome text shortly after check-in for support/questions. Unfortunately, we never received it. To make matters worse, the room phones didn't work, meaning concerns had to be addressed in person while waiting in the front desk line. * Food quality was inconsistent - Salt + Ash was phenomenal, but not every dining experience matched that standard. Tiki Grill: Great drinks and atmosphere, but the food was forgettable, under-seasoned, and not something we'd order again. Fine in a pinch. Angler & Ale: Beautiful waterfront views and exceptional staff, but the food leaned heavily fried and felt more like average bar food than resort dining. Fish and chips were disappointing. Oddly enough, the banana split ended up redeeming the meal. * Convenience store prices were shocking - Convenient? Yes. Affordable? Not even close. A few sodas and snacks escalated to $60+ surprisingly fast. I expected a slightly easier option versus restaurant pricing, but the markup felt extreme. * Parking costs add up - Valet runs about $40/day and self-parking is roughly half, but expect around a 10-minute walk with luggage, making valet feel almost mandatory. FINAL THOUGHTS Despite some communication breakdowns and uneven food experiences, we truly enjoyed our stay. The Captain's Suite, peaceful balcony views, fire pit at night, lagoon, beach access, pickleball, and pet-friendly atmosphere made for memorable moments. My advice: upgrade to the Captain's Suite, eat at Salt + Ash (seriously, get the beef tenderloin), enjoy the tiki drinks, walk the grounds, soak in the sun, and be selective about food choices elsewhere. Use the convenience store sparingly. Fix the housekeeping/communication gaps, improve how guests can raise concerns without standing in line, and clean those balconies consistently--and this place could easily become a 5-star destination.

The tiki bar was fun. Carvin took care of us. Nice beach, nice people, nice view. The stay was fun.read more

We came for a drink at the beachside tiki bar while staying elsewhere in marathon. This was a very…read morenice option. Great drinks and menu for a quick bite. Beautiful venue for a tiki bar. Our server Ana was excellent. Beautiful place to watch a sunset.

6/2023- Great family vacation! The hotel is so quite and relaxing. The beach was beautiful. My…read morehusband enjoyed standing in the water and flying his kite, and fishing with daughter. My son and I relaxed beachside and floated in the pool.

This is one of those cases where you just want the place to be better. The grounds are well-kept,…read moreincluding the pool, gardens and small beach. Staff is helpful. The units, though, are dismal. The furniture, carpeting and curtains are old and dingy, with dark green carpeting and burgundy curtains and furniture. Because of visibility from one unit into the others, you feel compelled to keep the curtains drawn for privacy, which makes rooms feel very dark. The units have a unique configuration. You walk upstairs to the kitchen and wrap-around porch level, then upstairs again via a spiral staircase to bedrooms, bathrooms and the sitting area. This was not a problem for us, but the group next door included a woman who'd just had foot surgery and she was struggling getting in and out of the unit. You will also need to be able to carry your suitcase up two flights of stairs. Our unit had an updated kitchen, but bathrooms really need updating as well. They are tiny and sad, with shelving and cabinets made of particle board. Location is fine, though you have to drive down a rather industrial road to get to the property. But that hodgepodge seems kind of indicative of the Keys.