Personable PA. Covered everything well. Clear instructions…read more Was able to have a chest X-ray done to get pneumonia diagnosis. Results interpreted within 15 min Front desk staff great- very efficient. Low wait times. Pretty & calm waiting room & pt rooms spotlessly clean.

The facility is located close by so very convenient. Was able to get a same day appointment. Staff…read morevery friendly and explained everything that was happening. I would highly recommend this facility.

I went to this urgent care while I was sick, and the experience was frustrating. The receptionist…read moreasked me to email my proof of insurance, but even after sending it multiple times, she kept saying she didn't receive it. I tried three times and even suggested it might be an internet issue, but she didn't offer any helpful solution. I asked if she could just take a photo of my insurance card, but she said she couldn't use her phone, which felt like an odd response. Eventually, a nurse stepped in and suggested using an iPad to take a picture--such a simple fix that could have saved time and stress. When you're already not feeling well, you expect a smoother and more supportive experience. Unfortunately, this wasn't it.

The MAs have terrible attitudes. I remember one of their names were Haley and the other, someone…read moresitting at the front desk who looks like a teenager. What is up with the staff here? I even tried being nice to soften the interaction by complimenting them but they seem prone to giving the cold shoulder. Don't go here

the front reception is always clean and inviting The staff…read moreis welcoming and kind The doctor and the assistant listened to all my needs and patience that I needed to explain

UPDATE: nearly a month later, I'm still dealing with Hoag Aliso Viejo Urgent Care incompetence…read moreregarding an asthma medication. After receiving a denial letter from my Medicare Part D provider, I brought it to CVS and asked them to bill Medicare Part B - per the denial. CVS pharmacist informed me they needed an asthma diagnosis to bill Medicare Part B. CVS contacted the clinic twice last week and were IGNORED. I checked with CVS today and they still hadn't heard back from Hoag. I called the clinic, spoke to Luis (who refused to give his surname). He was as unhelpful as possible. I fact he attempted to blame ME for Medicare Part B refusing payment. He kept muttering to contact them sooner the next time - which had nothing to do with the issue. I explained to this young man how I was forced to pay out of pocket... at least 5 times. I don't think he ever understood why I was calling. Luis called and spoke to the CVS pharmacist who gave him the Medicare Part B *provider* phone number. Luis gave me that number and told me, the patient, the call. Medicare asked for the NPI (National Provider Identifier) which a patient wouldn't have. CVS is unable to assist as Hoag Urgent Care computer system refused to electronically submit the prescription to CVS - stating it needed a pre-authorization (and advised me to check back in 10 days). This is Albuterol Sulfate nebulizer solution that I needed to keep myself out of the hospital while battling Influenza Type A. I was forced to purchase the medication out of pocket because breathing is rather a mandatory thing. I will be filing complaints with Medicare, Hoag Patient Relations, and the Better Business Bureau. In future, I will be going to another facility for my urgent care needs, as Aliso Viejo has ALWAYS been a problem ... either with billing or substandard medical care. HOAG COMPUTER PRESCRIBING SYSTEM REFUSED TO SEND ASTHMA DRUG TO CVS. That's the issue and it's BAD. I'm a senior citizen with Type A influenza and asthma. I was short of breath at my visit earlier with Dr. Z. Ahmed. He prescribed Abuterol solution for my nebulizer and Tamaflu. Unfortunately, the computer system at Hoag made the decision to NOT send the Albuterol solution to my pharmacy as it decided the med required a pre-auth. My husband came back from on the pharmacy with Tamaflu ONLY. PROBLEM! I was forced to call Hoag Urgent Care and tell them to call in the Albuterol Dr. Ahmed wanted me to have at home to prevent a *breathing emergency*. I was forced to get dressed again and drive myself to CVS to pick up my asthma med. I paid cash. MY CHOICE - NOT HOAG'S COMPUTER. I called and spoke to Katherine, informing her of this massive issue. Instead of being proactive and helping, she made the decision to take my complaint about Hoag computer system personally - although I sincerely doubt SHE programmed the system. My request to Katherine was quite simple: "please inform Dr. Ahmed that Hoag's computer failed to send my asthma med to my pharmacy." Katherine decided to take issue with this simple request - so here I am, posting a complaint. Dr. Ahmed needs to know the problem with Hoag computer system. It's HIS license and he should be confident that the medication he prescribed actually gets sent to the pharmacy. That didn't happen so I'm here to inform the public and Hoag that their computer prescribing system is INTRUSIVE and is making medical decisions without a license. I was using EXPIRED Albuterol at home (April 2025) over the weekend, waiting to go to urgent care today. Dr. Ahmed did everything right. Hoag computer decided to deny me the medication because my insurance wanted a pre-auth. THAT WASN'T THE COMPUTERS CALL. It was mine. I paid cash - $28.34 (NO BIG DEAL). MY DECISION because I like *breathing* ... kinda necessary, right? DO BETTER HOAG ...

Jasmine (Provider) was fantastic! A+++ Very patient and engaging, great with our 3 year old…read moredaughter. Recommended conservative treatment approach and was cautious in medication/pharmacological approach. Haley in the front office was warm and welcoming and very proficient as well. Very professional and great overall experience at OC Urgent Care

Easy access,wait time reasonable, excellent care from attending, friendly and helpful front office.read more

Dr. Herman is amazing . He's very detailed and caring…read more Waiting time less than 5 min. The facility is very clean .

I'm DONE with Hoag in Dove Canyon and done with Hoag all together. I was a member with Providence…read morefor years (prior to), and never had an issue with them. I ONLY moved to Hoag because they were close to my home. I'm irate with Hoag for numerous reasons. First, I scheduled a "Full Physical" where the took my weight, blood pressure, and asked me if I smoke or drink. Then, the doctor comes in and looks in my eyes, my throat and my ears; then listens to my heart. He aske me a few general questions and that was it. I was done. I had to request blood work to have my cholesterol checked. This was not a FULL PHYSICAL by any stretch of the imagination. But I guaranty they charged my insurance company grandly. I'm 63 and get a "full" physical every year. THIS WAS NOT A FULL PHYSICAL! Next, I received the results of my blood work via their app. Everything signaled fine w/ exception of my cholesterol level "still" showing signs of being prediabetic. I made an appointment so i could get the new prescription for statin... went... waited in the exam room for 40+ minutes... and had to leave due to work. They asked me if I wanted to setup a Zoom call w/ the doctor. This was irritating as well because that's what I tried to do initially and they said I had to go into the office. So, I set up the Zoom and later met with a doctor. She (as expected) said i should stay on the statin and submitted a prescription. Then, for the next 30 minutes she tried upselling me on Hoag services!!! Hoag submitted a bill for $300+ to my insurance of which they paid $50... and now I have been billed the difference. This is a MEDICAL BILLING DISGRACE that is costing me $250 for absolutely nothing. Then, when I complained via their Hoag system, they wrote back stating that because I agreed to a Zoom Dr call there's nothing they can do about it. Well, maybe nothing they can do... but there's something I can do. I'm giving Hoag both middle fingers and heading back to Providence in Foothill Ranch. "F" Hoag!!!

This is the best Care I've ever been to. If there is a wait time, it's going to be minimal if you…read morehave to wait at all. Usually, I walk right in to the treatment room after signing in at the front desk. The front desk secretary who checks you in is very pleasant and sweet. Maz, the nurse is really cool and laid-back and makes you feel comfortable and totally makes you feel at ease. Then next comes the provider, PA Richard LICON. He's every provider should be at an urgent care or a doctors office or a hospital. Great bedside manner, knowledgeable, reliable and makes your experience as comfortable as possible. I have been there on the days that PA Richard is not there and it is a severe contrast you will experience to say the least. I believe it is the owner that is there on all of the other days, which is every day, but Friday, Saturday and Sunday to the best of my knowledge. I do not recommend this urgent care. Unless you go on the days that PA Richard is there which is Friday Saturday and Sunday because the provider who is I believe the owner is a condescending, rude, arrogant and overall unpleasant human being and I will never see him again that's for sure. I looked at the reviews and condescending. I think I've seen four times to describe in four different reviews of this urgent care. Thanks to PA Richard. This place is still in business, I'm pretty darn sure. So thank you to everyone there except for the owner/provider who you will unfortunately be seen by if you're there all days except Friday, Saturday and Sunday. And good luck to you if you have to go on one of the days where he's there because it will be unpleasant and rough lol.

If I could give zero I would. The two girls working on 5/26/26 at the front desk were incompetent…read more The moment I stepped in the two young women at the front desk were blatantly more focused on their past partying events they did vs helping the packed lobby. Meanwhile the lobby area is filled they have about 8-10 clipboards untouched and stacked and after 20 minutes of waiting for them to help me while I'm standing their directly in front of them listening about their weekend for them to ask me my name, ID, medical information. Nothing finally they help and I fill out the first form of paperwork because I had been there before. The new girl can't find my name proceeds to have me fill out 3 pages of paperwork and ask for my ID and medical information after 40 minutes of waiting all the paperwork they finally announce to the entire waiting room my medical info + that I can't be seen unless I pay $100 due to my insurance not being accepted. If they had asked me for my info from the get go I would have been in another urgent care getting treated but instead I sat there in agonizing pain for 40 minutes before being told my insurance wasn't accepted. Also I did call prior to going to ensure they accepted my insurance. Instead of gossiping and chit chatting in front of all the people who are waiting for medical care do your job! Considering you signed up to be in the medical field we all could have been helped in a timely manner instead of sitting around waiting for these two women finish their conversations about their weekend plans.

I just had my first visit to Clineva Lake Forest I dont like…read moregoing to the Dr's so i was very hesitant Once i walked through the door i could not believe how immaculate the office was I met Kylie, Corrina and Robin, they were all outstanding, they made me feel very comfortable Kylie helped me with my paperwork to book my appointment Corrina weighed me and took my temperature Robin immediately figured out what was wrong and made me feel better This will be my new place of medical services I am so grateful

When I need to go to an urgent care, this is the location I always go to. It's very clean, all team…read moremembers are very accommodating/solve my issues, and the few times that I've been here, I haven't experienced a long wait time.

Anything but Urgent. We have been waiting an hour and still have yet to be seen…read more The front desk lady said 10 to 15 minutes 45 minutes ago and there didn't appear to be anyone else being seen. Total wait time as of me writing this is 1 hour... and counting.

They treated me very well. I have been coming here for a few years. This last time I was rushed…read morehere cause no where else was open. They were very kind and helpful. The really showed they cared about me and wanting to make me feel better. I definitely recommend this places. The wait was a bit long though.