Marque Urgent Care is one of the best when it comes to caring for children. The staff and doctors…read moreare incredibly patient and have such a wonderful way of making kids feel at ease. They use fun phrases like, "Let's check your ears for bunny rabbits and butterflies," which might sound simple, but it truly makes a huge difference. My child, who is usually shy around doctors, actually opened up and even giggled during the visit. On top of that, they gave out stickers and toys to keep the kids calm and happy. I was pleasantly surprised by the toy selection--it really shows the extra thought they put into making kids comfortable. If you're looking for a kid-friendly urgent care with a caring and thoughtful team, this is the place to go!

Appointment Confirmed -- No Doctor Available-…read more I scheduled an appointment at Marque Urgent Care because I was extremely sick and needed care. I drove to the clinic expecting to be seen, only to be told when I arrived that there was no doctor in the building and that I might be seen hours later. So their system allows patients to schedule appointments even when no provider is available. After leaving, I received a text saying I had "missed" my appointment. I replied explaining that I had been there but could not be seen because there was no doctor. Then the next day they sent another automated message reminding me to reschedule because "my health is important." Their automated systems clearly do not match what is actually happening at the clinic. Patients should not be allowed to book appointments that the clinic cannot fulfill, and they should not be told they missed an appointment when the clinic had no provider available. This was a frustrating experience and a major breakdown in scheduling and communication. Updated to the response from the clinic below: Thank you for responding, but your reply still does not answer the main questions I raised. I understand you are saying this was caused by an unexpected provider call-out. However, that does not explain the core failure. My questions were not simply why the provider was absent. My questions were: Why was I still allowed to keep or appear for a scheduled appointment if no provider was available? When did your clinic know the provider would not be there? Why was I not contacted before I drove in, especially given that I was very sick and coming in specifically for care? Why was I later marked as though I had "missed" my appointment when I physically showed up and your clinic could not see me? What specific operational or system changes are being made so patients are not allowed to book or keep appointments that your clinic cannot actually fulfill? Your response says you will "discuss this internally," but that is still very vague. I am not looking for a general apology or a broad statement that this was rare. I am asking for a clear explanation of how this happened and what exact corrective action will be taken. You also mentioned virtual care technology and nearby locations, but those options were not communicated to me in a way that prevented me from wasting my time and money driving to the clinic while sick. That is the issue. At this point, I would like direct answers to the following: At what point did the clinic know there would be no provider available? Why was I not notified before arrival? Why did your system send a missed-appointment message and then another automated rescheduling text after I had already reported the problem? What exact change will be made to prevent patients from being scheduled or left scheduled when no provider is available? Please do not send another generic apology. I am asking for actual answers and a concrete explanation of what will change.

Exceptional care from Tyler Tran PA-C! I cannot recommend…read moreMission Heritage Urgent Care enough, especially Tyler Tran. From the moment he walked in, he exuded professionalism and genuine care. He takes the time to thoroughly explain what is going on with the health of his patients, ensuring I fully understood my treatment options. His ability to break things down in an easy-to-understand way made me feel informed and empowered in my own care. He not only listens attentively and validates concerns, but he also gets straight to the point with solutions that actually work. His extensive knowledge and expertise are evident, yet he remains approachable and kind throughout the process. The clinic itself is well-run, and the staff is friendly and professional. I left feeling reassured and well taken care of. If you ever need urgent care, this is the place to go, and Tyler Tran is the provider you want to see!

Be careful if you go here for your annual exam that insurance pays 100%. Dont ask them to fill out…read morea form for you to play ball or work related as they will bill as sport physical or work related injury. It isn't cheap either. Charged 445.00 when it should have been free and then charge an additional charge for filling out the form.

Dr Mel and his staff Jeri and Bill Are just AMAZING! I have…read morebeen going to this office for many years. They make you feel like family. I can't imagine going anywhere else. Dr Mel has even stayed after hours and waited for me to stitch me up so I wouldn't have to go to the ER. He helped my daughter when she had no insurance and broke her arm (he treated her and put a cast on) didn't charge her a dime. They all are so very kind. In all honesty i couldn't imagine going anywhere else. A big shout out to them.... THANK YOU for always being there and doing what you do! I recommend this office for all your medical needs.

Update: A return to this office for a family member. I am happy to report, without the former…read moresecretary being present, we had a much better experience. The doctor treated my family member by name, was personable, and most of all kind. The end.

Great care, Samantha was able to help with great empathy. Went in and was already having a bad day,…read morebut when you have someone in health care that is nice and actually cares for you makes the day a little bit better. Makes the world a little better. Thank you Samantha

BEWARE! The wrong antibiotics were over prescribed without doing basic tests to determine the cause…read moreof the infection! This led to a separate infection and months of torment with the original infection becoming stronger! Very bad medical advice and practices!

I was seen on a Sunday afternoon by the physician on call. He was knowledgeable, thorough, and a…read morevery good communicator. The visit was not rushed at all, and antibiotic pills were dispensed on the spot, along with an injection. Before going to the office, I did online research about my lab results and compared them to my experience in dealing with this ongoing infection that has lingered for months. The doctor at South Coast Urgent Care knew a great deal about my condition and made substantial suggestions for treatment. I am hoping to make this physician my primary doctor from now on.

The quality of care seemed nice at first with check in but omg I had the worst reaction to my…read morecontrast on my mri. The iv burned so bad and the guy kept going after I told him how much it burned and I had a major reaction that took me out of work. Instead of helping me this place gave me side effects. So painful ouch. Front desk was nice. I paid an extremely high price without insurance to come here and to have major issues.

I just had my first visit to Clineva Lake Forest I dont like…read moregoing to the Dr's so i was very hesitant Once i walked through the door i could not believe how immaculate the office was I met Kylie, Corrina and Robin, they were all outstanding, they made me feel very comfortable Kylie helped me with my paperwork to book my appointment Corrina weighed me and took my temperature Robin immediately figured out what was wrong and made me feel better This will be my new place of medical services I am so grateful

Fast, professional, I love this urgent care! Would highly recommend, they only take walk ins so the…read morewait time isn't too bad.

After I arrived. Location has been closed permanently. Not fun when you have need for URGENT care!read more

I generally like this clinic for flu shots, but my husband's experience with the lady at his…read moreTest-to-Treatment appointment on 8/1/22 was awful. He had an appointment at 10:20am and checked in at 10am. The lady proceeded to take a walk-in, someone who missed her appt., and someone who had the 11am appointment all before she saw him--so he was waiting nearly an hour to be seen! Rightfully so, he was not happy. Someone please train her on using the appointment board appropriately, along with teaching her time management and customer service skills. He was there for a COVID test and treatment, so she should have also known that it was not wise to keep him waiting inside the store all that time (even though he was masked).

Dr. Lauren and Dr. Chris are both so personable and they really spend time with you. I love that…read morethe office has hours all 7 days and the online check in system makes it easy so we can wait at home instead of sitting in the office waiting. All of the staff are very friendly too.

Been coming to this place for check up and urgent care. They are open all week and the doctors and…read morenurses are great to work with. Online check-in helps saving time from having to wait in the waiting room.

It's nice to know that Marque Urgent Care is available when our primary doctor is on vacation. A…read morebig thanks to Danie, Mina, Estella, and Dr. D. Porzio for their excellent care...

If I could give 10 stars I would. The FO staff, Danie,…read moreSerena & Stella were amazing and made you feel comfortable. And Dr. Porzio I cannot Thank You enough for your care, compassion and overall knowledge in helping me with my issue. This Urgent care Clinic is by far the best one I have ever gone to. If you need Urgent care I highly recommend them. Thank you all I very much appreciate all of you that helped me to feel better.

My spouse was taken here after he had a bad accident in San Clemente. I am sooooo glad that he was…read moretaken to this hospital. They were very attentive, professional, and caring. They called me right away and communicated what was happening in a calm, professional, and kind manner which helped my panic calm down. When I arrived, the ER waiting room was overly packed. People were along the hallway with IV bags getting treated because the rooms/beds were full. Even with a packed ER and other patients yelling and being nasty to the medical staff, the staff all kept their cool and did their jobs in a kind yet professional manner. They gave us top of the line quality care. I watched them sew up my partner's face, wrap his broken bones, and give him tests. All were done with professionalism and care. The doctor attending to him was very communicative and explained everything thoroughly. The nurses were telling us stories and made sure my partner had everything he needed. They also have a parking garage which is helpful. It's a bit of a walk but they have someone with a golf cart giving people rides to and from the parking. Thank you all again!! I can't thank you enough :) Also i'll spare you the gory details and not add photos. You're welcome lol

My 89-year-old mother recently had an MRI at Providence (Leonard Cancer Institute) in Mission…read moreViejo, and the experience was extremely disappointing. We were given an appointment time and, as with virtually every medical appointment, were instructed to arrive 30 minutes early. We did exactly that. Unfortunately, the check-in process was incredibly slow. There was only one employee working the front desk, and she appeared to be engaged in an extended conversation with the patient she was assisting. Several patients were waiting before us, and it took an unusually long time before another employee came to help. Even though we arrived 30 minutes early, it still took approximately 25 minutes just to complete the check-in process. We then went downstairs to the MRI department and arrived only two minutes before our scheduled appointment time. When we rang the bell, a young man opened the door and immediately, in a very rude tone, said, "You're late." I explained that we were not late--we had arrived 30 minutes early as instructed, but the lengthy check-in process had delayed us. Instead of listening, he insinuated that I was not telling the truth about how long the check-in process had taken. I found that accusation completely inappropriate and very insulting. We had followed Providence's instructions exactly, and I did not appreciate being treated as though I was being dishonest. He then insisted that we should have come earlier. If Providence expects patients to already be checked in and waiting in the MRI department before their appointment time, then that expectation should be reflected in the appointment instructions or the appointment time itself. Without any empathy or professionalism, he shut the door in our faces and told us we would have to wait because they were taking another patient ahead of us. Slamming the door in the face of an 89-year-old woman and her daughter after speaking to us so disrespectfully was completely unacceptable. What should have been a simple finger MRI ended up taking nearly two hours from start to finish. The only bright spot in our visit was another young man in the MRI department who was kind, courteous, and treated us with respect. He demonstrated the level of professionalism and compassion that every patient deserves. Providence needs to do a much better job training its staff on customer service and basic courtesy. Patients--especially elderly patients--deserve to be treated with dignity and respect, not rudeness, accusations, and dismissive behavior. This experience left us feeling frustrated, disrespected, and very disappointed.