My and my partner moved here in November and it has been one of the best experiences at an apt…read morecomplex by far. Sylvia and Noah are amazing! They're always kind, caring, and easy to talk to. Anytime I've had a question, concern, or even just an idea, they've taken the time to really listen and help however they can. Maintenance is also fantastic -- requests are handled super fast and everything gets fixed quickly and professionally. It makes a huge difference knowing management truly cares about the residents. They all help make this a great place to live, and I really appreciate everything they do! 10

Silvia has always been great to work with and is always so kind and caring…read more The past two years here have been great especially with her customer service.

These apartments are incredible for the price. Beautiful kitchen and living area. Huge balcony…read moreright off the master bedroom. Love the amenities and all the specials for the dogs, like the doggy spa! Maintenance and Property management work hard to keep tenants happy and safe.

I lived here for 2 years, and I loved it. They set my standards high in terms of a living place and…read morestaff. Ken (maintenance) was amazing and always so friendly to chat with. Anytime I had a service request, he was so quick to be on it, usually within 24 hours. The apartments feel new, they are so clean and pristine, and the appliances were great. Views of surrounding Castle Rock were beautiful, and the property was kept so clean. Neighbors are nice, respectful, and quiet. The staff is great with snow removal and getting everyone what they need. I couldn't recommend this place enough, I will miss them so much.

This community has by far the best property i have lived at in a very long time! We recently got a…read morenew manager (Ajhanique) and things have been so luch better. Before there wasnt a point of contact but now the first face you see if its not maintenance who is also amazing, is her and she greets you with the warmest smile! They know every one of their rsidents by name and not unit number. That should say a lot !! Can't wait to renew

10/10 will never recommend, they are not open on weekends not even a Compromise with a Saturday…read morebeing open. Then they never answer the phone and or emails. when I called I get forwarded to voicemail EVERY TIME! maybe you'll get maybe a text back. I find this very unprofessional. We were not informed that everything is online, had drove all the way up there to see a unit, do paperwork and maybe move in by the weekend. This is still not an option because no one would be there to hand you a key. I get needing a work life balance for you employees but this is ridiculous! A Leasing agents job is to sell units and here they do not know how to accomplished this. They do not lay ground work for a positive Business and customer relationship. I'd say a used car sales men would be better at accomplishing that then this place is. So happy hunting this place is probably not for you.

Excellent office staff, they have addressed and resolved a few situations for me. The staff members…read moreare kind and honest, putting themselves in the shoes of those they help in the apartment community.

I wish the experience would've been better. When I first moved in there was always something wrong…read morewith the elevator. Neighbors were always stomping around during quiet hours. When we tried to have quests over I would have to bring them through the garage because the trashroom always stunk and was horrible during the summer. I had a garage that was blocked by someone moving, DoorDash, etc. If we are paying $200 for a garage attached to the building I would've loved to not have it blocked. During the final few months of my lease I was bombarded with emails because someone complained that the apartment smelt like marijuana. Please keep in mind I was in my 3 trimester of my pregnancy, so no I wasn't smoking marijuana in the unit. When I responded to management about the issue I never got anything back. Not even a sorry. People around the complex were horrible about cleaning up after their dogs. They ended up hiring people to come clean up after the dogs. It made people lazy. It made the grounds look grungy. People were also horrible about leaving trash in the trash room, but never down the shoot that was right there. There's no posted speed limit, so people drive through the complex like a bad out of hell. I was nearly hit a couple times by someone not paying attention. Plus, they started charging residents monthly to be able to park within the complex. Promenade became a drag strip at night, so from 10pm-1am thats all you could hear. I know a few neighbors complained to management, and that there isn't much from their end that they can do. But! If you're looking for somewhere quiet this isn't the place. All in all I wish I had more positive to say about my 2 year stay.

Shady shady shady. I would never reccomend this complex to anyone. Management likes to make deals…read moreto entice you to move in and then go back on their deals and add extra months onto your lease. When asked about it they say they are in the middle of changing over systems and don't have any previous paper trails or past communications. Their only concerns are filling units and their wallets. Stay far away from this place!

Super amazing place to live. Such a quaint and quiet area. The neighborhood is so well maintained…read more Every maintenance request has been handled in a timely manner. The entire team is so respectful and eager to help whenever needed. I've had no problems while living here. It is super pet friendly too, my dog loves it here, especially his own little backyard space.

I love living here. And let me start with the front office and their professionalism and patience…read morewith my application process. Marie was the best. She was so helpful in so many different ways and knowledgeable as to what I needed to do in order to get my apartment. Sheena was also a great help to me. I have had nothing but a wonderful experience since I started my application with The Pines at Castle Rock and I now have been in my apartment going on three months. Its quiet and I feel safe. Thanks again to Marie and Sheena... You both were amazing to me. :)

Old management was a nightmare. New management is no better. So much turnover over the years. In…read morethe blink of an eye there's someone new in the office then they are gone. New management = nothing gets done. Maintenance should have put fans in this area and followed up immediately. This is a leak that required emergency follow up. There was zero communication. Nothing continues to improve at this property over the past several years. No one in the office answers the phone. it's one big lie after another and broken promises that someone will get back to you when you do speak to someone in person our family has asthma and the door was left cracked. I just happened to stumble upon this. Mad is an understatement. Our family & our pets are breathing this in! Our a/c never got fixed. This entire summer we have had no air-conditioning. This happens every year and if you'll notice in the picture, we have a new water heater new air-conditioning unit. Make this makes sense!!!!! This property is one big money, making joke. How could you ever neglect resident's in this manner???! Crime continues, overflowing dumpster's constantly & trash everywhere. The office has maintenance deadline's to complete with your apartment & they are not in the least bit concerned if you lose your home. This is a scary, unsafe & unkept property to live at. During a maintenance visit at your home, Maintenance says they'll be right back & never returns. They completely ghost you! No one should have to pay or beg for work around their apartment home to get done. We've lived here too long, sadly. It's expensive anywhere you go so, we're stuck with all of this mess till we find a better situation. You want to come home to safety & a well maintained home. They simply don't care about you! This is unlivable & disgusting. The pool has been closed all summer w/ no real reason why. No way to cool off. We have been marinating in a black mold death box of an apartment in 90 - 100 degree temperature's! Cruel neglect much???! Reconsider living here.

I've been a resident at The Madison since August 2025, and I wanted to give credit where it's due…read more Mandy is always friendly, knowledgeable, and incredibly helpful. Every time I've had an issue -- whether it was a lost package, a maintenance concern, or anything else -- she has always come through and saved the day. I truly can't say enough great things about her. If I'm ever a business owner, I'll be tracking her down and offering her a job. I sincerely hope management realizes how valuable she is to this property. I also want to mention that it's been great to see a new maintenance manager hired. The previous manager was lacking in many ways, and the change has definitely been noticeable.

My husband and I moved into The Madison Apartments at Canyons in December 2023 and lived there…read moreuntil March 2026. We toured when the property was brand new and it looked promising enough to sign a lease. Unfortunately, things changed quickly once management switched. Before I get into it, want to share that the first murder in Castle Pines in decades occurred in these apartments in July 2025 (a widely reported stabbing). Other unsettling things would happen, like a young guy sitting in his car and screaming at the top of his lungs late at night with the windows open, startling us from sleep. For those and other reasons, (especially as a woman), I became actually concerned for my own safety by the end of our lease. For the last ~8 months we were here, the noise from the inconsiderate and hostile upstairs neighbors was nonstop from morning until night including "quiet hours". The noise included running around, screaming, and moving furniture daily. We spoke to them and filed multiple complaints with the office and the security services, but nothing was ever done to improve the situation. The reason management gave us is that it is too difficult for them to enforce noise issues - basically that they couldn't/ wouldn't do anything about it. So be aware if you have the same issue nothing will likely ever be done. If you have to move here, try to get a top floor at least and save yourself because it was truly unbearable and my husband and I had constant stress and anxiety whenever we were home. The grounds were poorly maintained the entire time we lived here. Dog waste was constantly left on paths and grass. The hallways never appeared to be cleaned in the time we lived there. We saw tracked-in mud, streaks, and dog hair stuck to the carpet and handrails to the point that it was embarrassing for guests to visit. Our balcony door never shut properly, door handles would come off, and dog urine from the balcony above (first neighbors) would drip straight through the slats onto ours. Winter created serious safety issues. Snow and ice on the walkways went uncleared for days, which was obviously negligent and a life safety hazard. The layout is so poorly designed that residents have worn multiple dirt paths into the hills (look for them if you tour, you'll see them) because there are no logical stairs or ramps where they're obviously needed. Meanwhile, the leasing office paths were always cleared immediately, which is understandably frustrating to the residents. One particularly concerning issue was that a balcony a couple units down from ours visibly sagged before eventually collapsing and remaining on the ground for an extended period while we lived there. This raised major concerns for me personally about overall construction quality and maintenance. The AC was so loud it would startle us awake, and the utility room below us made constant loud beeping sounds for most of our lease length, which was clearly heard in the master bathroom. Finding parking was also extremely difficult by the end of our lease, with our garage frequently blocked by people parking in front of it. We have photos of the dog waste, unclean hallways, worn dirt paths, snow/ice hazards, and more, attached. This was not the luxury experience advertised and you would be expected from living in Castle Pines. We would not choose to live here again and would not recommend it for anyone.

I just wanted to give a shout out to Chips our hot water heater on Easter morning he said he had…read moreto go to church and then he would come back and replace it and he did and let me tell you something you cannot buy humbleness. Chips has been here very long time and I wanted to be sure to say he deserves a raise because you cannot buy humbleness. thanks again, sir Chips you're the best.

Avoid at all costs!!! All of the recent 5 star reviews have to be paid bots or they are asking…read morepeople they know to leave reviews because this place is a disaster. When we moved out we informed them that any communication they might need to contact us about could be sent to our new address or emailed. No contact, so we assumed everything was all good. Then less than a month after move out we get a collections bill for almost $5,000. Mind you, they never contacted us, and more than likely sent it to our old address because they are a sketchy company! When we moved in, the front office staff was very kind and helpful. Now you are lucky if you can even get somebody to answer the phone, and if they do they usually have a horrible attitude. When we turned in our 60-day notice they wanted to do an inspection, which our lease specifically states that the only inspection required is at move out, meaning they went against their own lease. We informed them of that, and the agent got rude and told us it was in a section that doesn't even exist in our lease. The hot tub and pool are down every other week it seems. We found out after our pipes froze and we had no heating in January and no water, that our unit freezes every year and it's a known issue. But nobody ever informed us of that until we had been without water for almost a day. There were stains on the carpet when we moved in and large patches of carpet replaced but not the full carpet, learned this when it kept coming up while vacuuming, and I just feels like they are going to try to charge us for that even though it was already there. (Which it looks like they did) When maintenance did the walk through for the 60 day move out they kept warning us that if basic wear & tear isn't fixed we will be charged, which is technically illegal, not mad at maintenance but they are saying the leasing is sketchy. They want us to repair all nail holes, any areas where paint might've rubbed off, etc. Because the place has to be turned around and ready in 3 days. So instead of actually repairing anything they are doing horrible landlord specials which you can see all over the apartment and just putting it right back out. We spoke to some other residents and they were telling every single resident different things regarding basically everything. They pick and choose what they want their policies to be depending on how much money they think they can get. Literally the ONLY good thing about this place was the maintenance. Maintenance has always been very helpful and kinda and honest with us.

Update-a couple years later we never got our deposit back for either unit or an apology for all the…read morelies. I guess criminalizing tenants with disabilities and charging them for someone else driving drunk through our garage is acceptable. I think the apartments are under a new name. Gables should be investigated for fraud. And the lady that drove through our garage also should have been charged since she destroyed wheelchairs and adaptive equipment but we never got a victim statement.

How about you stop deleting bad reviews from previous tenants and focus on learning about customer…read moreservice and how to make the apartment complex a better living place. ** if you're willing to rent with these people make sure you document everything. Especially when paying your rent because they lost our rent money order when it was handed directly to them. They would make excuses when it the dryer stopped working, they didn't even bother to look into the heater issue when there was a snowstorm and we had a newborn. Management changes around every 6 months or so. So in other words, don't rent from them. And this was not during Covid so there was no excuse for all of these issues.