My and my partner moved here in November and it has been one of the best experiences at an apt…read morecomplex by far. Sylvia and Noah are amazing! They're always kind, caring, and easy to talk to. Anytime I've had a question, concern, or even just an idea, they've taken the time to really listen and help however they can. Maintenance is also fantastic -- requests are handled super fast and everything gets fixed quickly and professionally. It makes a huge difference knowing management truly cares about the residents. They all help make this a great place to live, and I really appreciate everything they do! 10

Silvia has always been great to work with and is always so kind and caring…read more The past two years here have been great especially with her customer service.

These apartments are incredible for the price. Beautiful kitchen and living area. Huge balcony…read moreright off the master bedroom. Love the amenities and all the specials for the dogs, like the doggy spa! Maintenance and Property management work hard to keep tenants happy and safe.

I lived here for 2 years, and I loved it. They set my standards high in terms of a living place and…read morestaff. Ken (maintenance) was amazing and always so friendly to chat with. Anytime I had a service request, he was so quick to be on it, usually within 24 hours. The apartments feel new, they are so clean and pristine, and the appliances were great. Views of surrounding Castle Rock were beautiful, and the property was kept so clean. Neighbors are nice, respectful, and quiet. The staff is great with snow removal and getting everyone what they need. I couldn't recommend this place enough, I will miss them so much.

This community has by far the best property i have lived at in a very long time! We recently got a…read morenew manager (Ajhanique) and things have been so luch better. Before there wasnt a point of contact but now the first face you see if its not maintenance who is also amazing, is her and she greets you with the warmest smile! They know every one of their rsidents by name and not unit number. That should say a lot !! Can't wait to renew

10/10 will never recommend, they are not open on weekends not even a Compromise with a Saturday…read morebeing open. Then they never answer the phone and or emails. when I called I get forwarded to voicemail EVERY TIME! maybe you'll get maybe a text back. I find this very unprofessional. We were not informed that everything is online, had drove all the way up there to see a unit, do paperwork and maybe move in by the weekend. This is still not an option because no one would be there to hand you a key. I get needing a work life balance for you employees but this is ridiculous! A Leasing agents job is to sell units and here they do not know how to accomplished this. They do not lay ground work for a positive Business and customer relationship. I'd say a used car sales men would be better at accomplishing that then this place is. So happy hunting this place is probably not for you.

Excellent office staff, they have addressed and resolved a few situations for me. The staff members…read moreare kind and honest, putting themselves in the shoes of those they help in the apartment community.

Sammy was terrific finding us a rental while we build in the area. She is a real asset to this…read moreAlana complex. Will look forward to moving in the first of August.

Your home should be your sanctuary and Marquis Castle Pines was my haven until I recently relocated…read moreto Central Park area. While this is an older community, it offers such a community of peace and contentment. Not too many choices in this area; however, this feels more like condo living than apartment living. Love the options of having a garage and private entrances to each unit. Johele is the most incredible maintenance supervisor and his team from Nate to Spencer are really attentive to the needs of residents. From securing snow plows on those blistery winter days to fixing my window leaks during the torrential rain. Tracy is a wonderful community manager who ensures that this place is well maintained, residents are engaged and appreciated with so many events from food truck Thursdays to Monday football get togethers. Tyson is always so kind, friendly, professional and well deserved promotion to Assistant Community Manager. Leasing agents like Cami and Brandy are so welcoming and friendly. It is so well maintained here by the staff. You will like any place have outlier neighbors who don't abide by the community rules. But the staff is quick to address any issues or complaints of noise. In my opinion, the 2B floor plan is the best w1ith its surround bay windows perfect for plant lovers like myself. The patio is large enough to accommodate a loveseat and coffee chairs and more plants. Biggest bonus is the two car garage. The 2A is great for roommate situations because both bedrooms have walk in closets and on separate sides of the unit. However, it is only a one car garage but has extra storage under the stairs within the garage. If you are a singleton or couple, opt for the 1A garage because have a nice size patio, a built-in work desk in your master and the closet is perfect for your collection of slinky dresses or hoodies. Building 4 is fantastic for getting afternoon sun and being central to the King Soopers and the eateries in the area. Building 25 has the quietest neighbors and ease of getting to the gym and pool. This little gem was like living in my real-life Lifetime love story. My residence here was unforgettable as the memories and people I got to call my happy circle.

Maintenance staff are excellent and very responsive! Reported an issue with my refrigerator, and…read morewithin a few minutes was contacted by Barry and Joe! They resolved the issue within a few hours and were super nice!

Multiple shootings and stabbings in recent years. Paper-thin walls and floors ensure you hear…read moreevery cough, step, and argument, while the grounds are disgusting and crawling with a constant (and apparently much-needed) police presence. Add nonstop dog barking at all hours, and peace is nonexistent. Be prepared to call the police yourself after overhearing domestic violence through the walls or from across the hall. The grounds are absolutely COVERED in dog poop and trash. Waste stations and dumpsters are perpetually overflowing, spewing the stench of feces and trash everywhere you walk. Abandoned furniture is left for WEEKS, making the entire complex feel more like a dump than an apartment complex. Evictions are a montly occurrence - you'll regularly see people's belongings dumped on the street for days like garbage. At night, the "safety" lights are OBSCENELY bright, blasting into apartments and making blackout curtains mandatory if you want even a chance at sleep. Parking is nothing but a predatory cash grab. You're forced to pay an outrageous fee (especially if, God forbid, you own more than one vehicle), and any car not registered WILL be towed immediately - no warnings, no compassion - because the tow truck patrols this place like a vulture circling multiple times a day. The leasing office NEVER answers the phone, and if you do finally reach someone, the staff are dismissive, clueless, and completely useless. The management company is blatantly greedy, deeply disreputable, and painfully incompetent. Tenant safety, cleanliness, and basic livability are clearly not priorities here. This place exists solely to extract as much money as possible from anyone they can.

Do you have a gas leak with in your apartment? Do you enjoy that sound of rodents running in your…read moreceiling and walls? No? Well, look no further. The pines not only won't send their maintenance team to check on any of that, they will send you an email saying "the maintenece team has already taken care of it" without even touching the appliance :) if you like them band-aid temporary fixes this is the place for you ;)

I've been a resident at The Madison since August 2025, and I wanted to give credit where it's due…read more Mandy is always friendly, knowledgeable, and incredibly helpful. Every time I've had an issue -- whether it was a lost package, a maintenance concern, or anything else -- she has always come through and saved the day. I truly can't say enough great things about her. If I'm ever a business owner, I'll be tracking her down and offering her a job. I sincerely hope management realizes how valuable she is to this property. I also want to mention that it's been great to see a new maintenance manager hired. The previous manager was lacking in many ways, and the change has definitely been noticeable.

My husband and I moved into The Madison Apartments at Canyons in December 2023 and lived there…read moreuntil March 2026. We toured when the property was brand new and it looked promising enough to sign a lease. Unfortunately, things changed quickly once management switched. Before I get into it, want to share that the first murder in Castle Pines in decades occurred in these apartments in July 2025 (a widely reported stabbing). Other unsettling things would happen, like a young guy sitting in his car and screaming at the top of his lungs late at night with the windows open, startling us from sleep. For those and other reasons, (especially as a woman), I became actually concerned for my own safety by the end of our lease. For the last ~8 months we were here, the noise from the inconsiderate and hostile upstairs neighbors was nonstop from morning until night including "quiet hours". The noise included running around, screaming, and moving furniture daily. We spoke to them and filed multiple complaints with the office and the security services, but nothing was ever done to improve the situation. The reason management gave us is that it is too difficult for them to enforce noise issues - basically that they couldn't/ wouldn't do anything about it. So be aware if you have the same issue nothing will likely ever be done. If you have to move here, try to get a top floor at least and save yourself because it was truly unbearable and my husband and I had constant stress and anxiety whenever we were home. The grounds were poorly maintained the entire time we lived here. Dog waste was constantly left on paths and grass. The hallways never appeared to be cleaned in the time we lived there. We saw tracked-in mud, streaks, and dog hair stuck to the carpet and handrails to the point that it was embarrassing for guests to visit. Our balcony door never shut properly, door handles would come off, and dog urine from the balcony above (first neighbors) would drip straight through the slats onto ours. Winter created serious safety issues. Snow and ice on the walkways went uncleared for days, which was obviously negligent and a life safety hazard. The layout is so poorly designed that residents have worn multiple dirt paths into the hills (look for them if you tour, you'll see them) because there are no logical stairs or ramps where they're obviously needed. Meanwhile, the leasing office paths were always cleared immediately, which is understandably frustrating to the residents. One particularly concerning issue was that a balcony a couple units down from ours visibly sagged before eventually collapsing and remaining on the ground for an extended period while we lived there. This raised major concerns for me personally about overall construction quality and maintenance. The AC was so loud it would startle us awake, and the utility room below us made constant loud beeping sounds for most of our lease length, which was clearly heard in the master bathroom. Finding parking was also extremely difficult by the end of our lease, with our garage frequently blocked by people parking in front of it. We have photos of the dog waste, unclean hallways, worn dirt paths, snow/ice hazards, and more, attached. This was not the luxury experience advertised and you would be expected from living in Castle Pines. We would not choose to live here again and would not recommend it for anyone.

I just wanted to give a shout out to Chips our hot water heater on Easter morning he said he had…read moreto go to church and then he would come back and replace it and he did and let me tell you something you cannot buy humbleness. Chips has been here very long time and I wanted to be sure to say he deserves a raise because you cannot buy humbleness. thanks again, sir Chips you're the best.

Charged for features that were never ordered by the disorganized office staff for my move-in for my…read moreSmart Apartment, advertised features that were never intended on being offered for use to residents at move-in. Grounds are COVERED in dog feces and staff does not respond to multiple emails regarding the biohazard waste and the effects to residents. AND they continue to show prospective tenants apartments that overlook the poop on the ground floor in direct view! To charge people thousands of dollars to live in a biohazardous waste land? What a joke. Maintenance is drowning in hundreds of work orders and the assistant is a liability that defines new legislation in her own terms. Beware and know your rights.

Update-a couple years later we never got our deposit back for either unit or an apology for all the…read morelies. I guess criminalizing tenants with disabilities and charging them for someone else driving drunk through our garage is acceptable. I think the apartments are under a new name. Gables should be investigated for fraud. And the lady that drove through our garage also should have been charged since she destroyed wheelchairs and adaptive equipment but we never got a victim statement.

How about you stop deleting bad reviews from previous tenants and focus on learning about customer…read moreservice and how to make the apartment complex a better living place. ** if you're willing to rent with these people make sure you document everything. Especially when paying your rent because they lost our rent money order when it was handed directly to them. They would make excuses when it the dryer stopped working, they didn't even bother to look into the heater issue when there was a snowstorm and we had a newborn. Management changes around every 6 months or so. So in other words, don't rent from them. And this was not during Covid so there was no excuse for all of these issues.