Great location and friendly employees. On the other hand we were promised an upgrade but we didn't get it. Downside: Only valet parking $40 but there is an overnight parking a block away. Breakfast 6:30am - 9:00am only. The rooms were clean and nice. Not enough ventilation in bathroom, not enough running water and pretty bad lighting too. Downstairs restaurant and bar open until 11pm. Overall good experience. read more

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This is a beautiful marriott in the heart of downtown Knoxville close to the restaurants and UT read more

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While visiting UTK for college tour, stayed one night (Friday) over a non football weekend. The hotel is close to the convention center and was SUPER busy. We booked an upper level room with access to the M club access. Although, upon using the M club, it felt like the whole hotel had access and was always busy with standing room only. The snack and appetizers for dinner were not very impressive. The breakfast was good, but was so busy that the one lady working could barely keep up with even dishes. She was so sweet, but felt bad for her not having any help. Do not recommend paying the extra cost for M club access. We booked a double king room. It was a nice benefit to have two kings. Beds were comfortable with four large pillows. The comforter was different than used to on the Marriott hotel line. It was a light waffle style vs a fluffy comforter. No robes in the room. But, there was a mini refrig in the room. The bathroom was the most unusual that I have seen in any hotel and specially for the higher Marriott brand. It was the SMALLEST I have seen. You could sit on the toilet and touch the sink faucet and then touch the shower knobs. No fan in the bathroom and the shower is a step up, felt like one I would be in a Mobile home. Not impressive. The staff were nice and great location. Overall, felt the quality was missing from the Marriott brand and would rank three stars max. Overall, it does feel like Knoxville could use more hotel options and especially more 4 star level hotels. read more

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Was here for a conference. I had a King room. The floors are tile - no carpet. I prefer that because usually the carpet is nasty. However, there was so much lint and hair on the floor and in corners. They definitely could do a better job with cleaning the floors. I don't slow housekeeping in my room so I kept the "do not disturb" sign in the door. On the 3rd day, they came by to do a wellness check. I thought that was a nice touch since they had no signs of life for 72 hours. I would stay here again if in town. The staff was nice and accommodating. read more

Marriott Knoxville Downtown - Hotels Near Me - Knoxville, Tennessee

I recommend this hotel mainly because it's Marriott brand and downtown. If you have top tier status with Marriott, don't expect any special preference outside of the concierge lounge with is a nice one here. My main issue with this hotel is the check in process. On two occasions I opted for early check in. The first time they charged $25 for early check in even though thats a benefit for Titanium elite. On another occasion the gentlemen checking me in told me there were 40 people ahead of me for early check in so I asked if my Titanium status gave me any priority and he said "everyone has status brushing off my inquiry". This just makes me wonder if Marriott still values loyalty like they once did. read more

We found the perfect place to stop on our holiday travels. Halfway between Washington, DC to Paducah, KY lies a creative modern hotel by Marriott in downtown Knoxville. The King Parkview (room 918) was a stunning modern room with plenty of space for our mobile office and amazing relaxation amenities. Situated right in the heart of the city this new hotel is connected to The Tennessean and you'll find great coffee, a hidden bar and an art gallery you can take home! For dinner we dined at Maker Exchange where we had the delicious Smoked Belly appetizer, Whiskey Bacon Burger, and the Chopped Salad with Steak. We cant wait to make this pitstop again and spend more time in one of Tennessee's most gorgeous areas. #hotelroom #hotellife #workremotely read more

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Fantastic hotel but they charge you extra for checking in early even if the room is available. That irked me but I got over it. The hotel is beautiful, modern and clean. Highly recommend. read more

Watch your step out front! Tripped on the curb ... there's a 2 1/2" difference from one side of the walk to the other ... and dislocated my shoulder. Marriott doesn't seem to think this is a problem. Mgmt wasn't very responsive and didn't really show much concern. Found out this is a franchise hotel, so that could be the problem. I was passed off to Sedgewick and told there was nothing they could do. This place gives the Marriott brand a black eye. read more

Marriott Knoxville Downtown - Where's the curb? - Hotels Near Me - Knoxville, Tennessee

This is a very nice Marriott property in downtown Knoxville next to the highway. It is connected to a condo or timeshare so the hotel entrance by car is a little wonky. I had two issues on my visit. 1) I was informed when making the reservation that I would have M Club for both occupants of my room. I even called the front desk a couple months before my trip to confirm the M Club list of benefits. This was removed from my reservation and when I checked in the front desk insisted that it was an additional $40 per person per day. They said that they had no knowledge even though when booking I had selected a rate that listed M Club. Checked and double checked, but this rate was never honored. 2) When you pull up the Marriott valet staff are standing by to park your car and charge you $35 per day. On another Yelp review I had seen where a couple blocks away there is a Knoxville City parking lot for $8 a day and free weekends. I just wanted to drop the bags while my cousin waited at the curb with his car. The Valet staff were pretty insistent we park there and I cannot even tell you the look I got when I said we were headed for the city lot. We walked to downtown businesses so we did not even need the car on a daily basis. Pro Tip: Park in city parking garages they are safe and much cheaper. Otherwise this property has a beautiful and comfortable lobby with a big fireplace and a couches that are not part of the bar or restaurant. We really enjoyed sipping coffee and relaxing here. The elevators are fast and the bathrooms are spacious. Our room had a little fridge and nice size TV. The room was serviced every day and we returned to a nice reset of coffee, sugar, creamers and toiletries. This is a great property I was just disappointed that I did not receive all the benefits promised on my reservation. You can see the art museum which backs up to one side of the hotel. This is an interesting attraction and is a short walk from the hotel. read more

This rating is based on my one night stay experience. Passing through town on a long road trip, we're often faced with less than desirable places at this price point. Give me a Marriott any day over a Super 8 or a Motel 6 (shudder). Our room was clean, the bed was comfortable, the water pressure in the shower just strong enough and the water was hot (after it ran a while). I hated the glass door set up because I couldn't budge the back one, requiring me to dodge quickly in and out of the cold water spray (housekeeping should keep the default setting on the hand held but that's a small gripe). Yes, the highway is right outside your door. No, this hotel doesn't seem to be in the heart of an area where there's much to do (I could be wrong, but it seemed that way). But for an overnight stay, I couldn't ask for more. The reception crew was really nice during check-in and check-out too. read more

A very positive stay. Check is was a breeze. The M club well stocked with a very nice staff. The room was very comfortable and the location to UT Knoxville, World Fair park, the Convention Center and Guy St. could not be beat. Didn't use the fitness center due to my busy conference schedule. I felt very safe walking in the area. I wish they had a self park option. A solid choice when in the area. read more

After previously staying at this hotel, we booked again for a trip in November. Unfortunately our flights were cancelled due to the TSA issues. We were forced to cancel our trip and I would have never imagined Marriott would treat us so poorly. We were past the cancellation deadline so they charged us $1000 for a two night stay. I called the hotel three times requesting to speak to the manager and was transferred to his voicemail each time. I never received a return call. Bonvoy was no help. I called twice and they claimed it was up to the hotel's discretion. So much for being a Lifetime Platinum Elite member. To add insult to injury, I phoned the property the morning of our stay pretending to need a reservation and was told they were sold out! So not only did the hotel refuse to credit our reservation, fail to return any of my voice messages but also resold the room. Terrible customer service. There are plenty of other properties in the area--forgo this one! read more

Another great Marriott... Conveniently located downtown and 5 minutes away from the university of tennessee... Great amenities within the hotel... Can't go wrong with this Marriott... read more

I'm only giving this place one star because the staff was friendly. And our ac was awesome. Check in was fast and easy. The shower was good. The bed was ok. We went to the Vol game tonight. We got to our room about 945. I placed an order for room service . We ordered the Shepards pie. The person who brought it to our room was very nice. But the meal looked like someone threw up in a box. We got no eating utensils. I had to cut a part of the box and use as a spoon. I was pissed!!!! We paid wayyyyyy to much money for this room. We've stayed in amazing rooms half the price of this place. The room isn't very big. The restroom is small. Maybe I'm just spoiled by other places we've stayed in. We will not be staying here again. We only chose this place because it's close to the stadium. And we figured for the price we paid. We thought it'd be like a freaking suite or something. AND. The damn coffee maker didn't work!!!!! read more

Marriott Knoxville Downtown - The shepards pie that was served to us. I'd be ashamed of this. - Hotels Near Me - Knoxville, Tennessee

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Great atmosphere and and also recommend this place as well too. People seem to be exceptional here as well. I would recommend this place.

I showed up to my hotel room around 10PM, showered and went to get into bed which was soaking wet with cleaning products. This was alarming so I looked and there was poop everywhere on the mattress. This must have happened before me because the cleaning product was still wet. Meaning the hotel knew about the issue. There was also poop on the floor between the beds that I guess the cleaning people missed. Not only extremely ridiculous to give this room to another customer but also unsanitary. read more

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Hope you're a deep sleeper and/or like sleeping with ear plugs! The hotel is located directly on a major highway, and there's a fire/emergency medical station next door that dispatches at all hours of the day/night and they hit the sirens right away. And the floor-to-ceiling windows are notably unsoundproof, even from a top floor it sounds almost as though the windows are open. This affects the entire front side of the hotel, and my Gold Elite status didn't keep me from getting placed there, and the hotel is booked full right now. Other than that, the hotel is pretty nice, but that's a big caveat. read more

DO NOT stay at this hotel. The front desk manager, is a big liar. Our family stayed at this hotel for an event and had to leave early. The Manager told us we could checkout early with no additional fees, printed out a receipt with the exact stay, however, 3 days later, our credit card was charged with an extra $250 for leaving early! I Called them to ask and he told me "conversation is over". He was very confrontational and rude, with no customers service etiquette. This is not the experience we expect from Marriott! read more

LOVE the big beds in every rooms I mean even 2 beds rooms have 2 kings bed- finally Friendly front desk staff-accommodating Great coffee shop with friendly staff and good coffee- thanks for my white chocolate mocha-yummy The bathroom are very small but u do not spend much time in them anyway - basic bath amenities no problem Big TV- spacious room- mine was view on the fair grounds Friendly valet and accommodating- thanks The lounge lobby is huge were you can seat and mingle-even a big picture worth fireplace A restaurant in the back- did not use Walking distance to art museum and local square restaurants and shops read more

Great hotel and Excellent location! The restaurant bar in the lobby has much improved! Ryan the bartender is awesome and a master of his craft! Wings are the best I have had in Knox read more

Very disappointed to chose this hotel due to the Hotels.com listing stating this is a RIVERFRONT hotel and it is not. When I asked the front desk and manager about it they acted like they had no idea. They just said sorry. The valet guy who met us outside was super nice and professional. I liked the water dispensers in the lobby. This morning at the Starbucks bar we saw Erik Estrada from the 80's show Chips! Last night (Sat) we walked a block to find some great shops and restaurants and lots of fun activity. We felt safe for the most part. Mast General store was fun! Room was nice and spacious. Quiet and clean Gym was nice and was open 24 hrs! There is a hidden rooftop area with seating and two grills that they don't advertise. it is up above the bar area and you get to it by walking up the stairs. really nice! Plus there is a ledge for laptops and charging devices . Bathroom was modern and clean but tile grout on floor could use some clorox. Krups coffee machine worked well but bring your own water bottles! There is no view of the river that is blocks away unless you go up to the 9th floor and peak out the hall window by the elevators. Major false advertising and no one takes responsibility for this on hotels.com. Disappointed but made the best of the stay. read more

We had a great time. The Marriott in Knoxville has a concierge named Simon. Simon does everything. He drives the courtesy shuttle, he helps with luggage, he gives directions, and everything else in between. Say hey to Simon if you get a chance and be loyal to Marriott. read more

Had two rooms booked for the Aerosmith concert that has been postponed with no date at this time. I did originally do the prepaid with no intention of canceling. But I didn't think about the band postponing. The hotel manager refuses to return my calls, give a partial credit refund or anything. I even asked for a weekday during my grandchildren spring break so we could at least use the rooms to go to the zoo. They said no. read more

First, the price is WAY too high for the room/service you get!! Tiniest bathroom I've ever seen in a hotel in the US (smaller than most European hotel bathrooms). No toiletries, blackout shade broken. Super rude staff, won't hold ANY guest items. So for $800 a night they won't hold any delivery items or luggage for their paying guest. M club has nothing special. $50 a night for valet, and valet drivers were out front griping to each other about having to go get guest cars and that guest better not forget things cause they weren't walking back to get their car (all right in front of guest pulling in). Can't believe this is a Marriott property. I've stayed in Best Western hotels that are better with better service. Will NEVER stay here again, and will hesitate to stay at any Marriott owned property in the future. Don't waste your money, stay anywhere else downtown. read more

We called ahead to get a room with a view and a staff representative said she would make that happen. Walked into our room and no view. Umm...this is why we booked the hotel. I wouldn't bother staying here again as parking was a big inconvenience, no pool and the rooms are subpar. read more

I'm in the process of opening a new location for my business in Knoxville and decided to stay at this property for the second time. The first time I met with their corporate rep to see about getting a corporate rate for me and my employees and while she promised to send me a quote she never did. No follow up at all. Then this trip on checkin the front desk rep offered me M club access which I accepted. When I tried to access the club today I was told it had been removed for no reason. The manager on duty was very matter of fact about telling me it would cost me $40 extra per day and it didn't matter that I was going to be staying at this property weekly with my employees. They just don't care about their customers. I'm sticking to Hyatt. Never had a bad experience there. Good luck to this Marriott. read more

I got to check in and they had no record o f me booking a room then I get an overpriced room it was cold I turned off the air unit still cold through the night. The closed captioning didn't work. The button for the shade has very small letters so I didn't know there was a darker shade. Then the shower won't come on and the person at the front desk came and took a few minutes to find the button for the shower read more

The worst customer service. Rooms. Typical Marriott. A bit of flash but when it comes time for business; ie SLEEP. Horrible. Crap beds Hotel looks mega nice. Repainted. Some flashy stuff here and there but the customer service is a joke. Rude. Pullout was missing linen. Customer service - "We get you when we can get you" Me - "I don't understand" Marriott " We short staffed. It means I have to go up 11 floors to find you a blanket." Me " I don't get it. I paid for this. It's not hard. Make sure it's in the room before you give me access? Marriott - It'll be an hour Me - No. I have a baby. I can't wait an hour Marriott - I'm short staffed. Me - Again, I get it. But, I paid for this. Are you telling me I have to wait an hour for you to bring me a blanket? Marriott - Yes. Is that all?? Me - Yep. read more

This hotel is nice to look at but the service is horrible. No late check out and no room linen service. Still blaming COVID for everything. They also charge premium prices for non premium service. I think this is my last stay here. read more

As a frequent business traveler, I want to compliment the services at the hotels bar. Natalie was very engaging, attentive and friendly. She is a professional behind the bar and the epitome of customer service. She has truly made this trip and experience. I would also like to thank both Austin's as well. The front desk staff was very professional assisting me with a urgent fedex package. Thank you again would absolutely dine, drink, and stay again. read more

Parker is the BEST!!!!! Absolutely the greatest customer service ever. Beautiful hotel and new and clean amenities!

Clean hotel. I think it is new building but may have just been remodeled. The beds are awful. Felt like I was laying on a large and hard flat book. No breakfast included which is fine but for almost $300 a night?! I am elite Marriott member and they didn't even have free water. I booked a high room and at 7pm they were "still waiting for rooms to be cleaned" so I had to take a low floor room if I wanted to check in. Location is Across from convention center which is fine but other hotels better located downtown. All in all...meh. read more