I wanted everyone to know how much I look forward to staying with the airport Marriott in St Louis. I travel a fair bit for my job and I always look forward to traveling to this property like I am traveling to an old friend's home. I have never had a poor transaction with anyone at the St Louis Airport Marriott. I want to pass on my warmest reguards to their world class staff, especially all the wonderful folks in the concierge club. I look forward to seeing my old friends tomorrow. read more

Run down old marriott. Probably one of the worst marriotts I've stayed at in to be honest. I left a brand new bottle of cologne in my room and when I called to cone back and get it the manager told me they didn't have it and it was thrown away before hanging up on me. Super rude and since it was in a shopping bag I'm sure they just kept it. Wouldn't stay here if you have a better option. read more

t's always a pleasure to get managers to email me on my business stays because this is a contract with Delta. And even though I was on a contracted rate, and have been each time I've stayed at that particular location, your staff never misses! The front desk was packed with about 4 staff all busy doing something. Two very fun and welcoming ladies checking us in, one other lady helping a lady with a lost item and one gentleman literally saying "welcome" to every single person that walked thru the door (which was tons since there was some convention going on). The chocolate treat we are always greeted with is a well known fact amongst flight attendants and they LOVE IT! Marissa took care of me at the bar and was an absolute delight. Even the housekeeping staff encountered that day working on the 3rd floor were just so pleasant and greeted me. I even overheard an employee who was getting off work become frustrated because her ride home had not left yet and as soon as she saw me walking down the hall, her entire demeanor changed, she smiled and said thanks for staying with us. I don't know what you're doing to keep this type of hospitality flowing thru the building, but please don't stop. As a titanium elite member, I can tell you this is mostly NOT the experience I have come to receive... it's hit or miss and depends on the staff members, but yours was just ONE TEAM! read more

Marriott St. Louis Airport - Toasted Ravioli - Hotels Near Me - St. Louis, Missouri

The front counter was really interesting with their customer service. This hotel is minutes from the airport it was clean for the most part, but this place has seen better days. Mold or water damage in the ceiling needs to be fixed. There's a shuttle, but when trying to call from the airport, the number given is disconnected. Even when trying to call the front desk from my room, I had to get dressed and go down. It does have a restaurant in it, but only had one waitress who was over worked and didn't care if folks left b/c she had no help. Would I recommend? I'd say if you have another choice, take it. Maybe with some updates all around it would be better. read more

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Great location and amenities for those traveling through STL. Despite a seemingly dated structure, the Marriott St. Louis Airport is a hopping venue with updated interior and rooms. My two queen bed room was compact, but there was no smell of mold or mildew and the bathroom was very clean. While the wings were a bust at the on-site restaurant, I highly recommend the smash burger! Great flavor, crispy patties, and if you like aioli, pair it with your fries. This would have been a five start review had it not been for the Lounge "benefit" for Marriott Platinum, Titanium, and Ambassador Elite members. I visited after check-in to find no food (trays and chafing dishes were picked clean), room charge only 'honor bar', and a staff member seemingly indifferent about the lack of offerings. Thankfully the front desk staff was able to help me remedy this experience with a voucher for the on-site restaurant. read more

Marriott St. Louis Airport - Wings and smash burger at the Lounge restaurant. - Hotels Near Me - St. Louis, Missouri

We came here for a National event that was taking place at this hotel. We had asked if we could check in early and we're told yes but only after 1pm, original check in was 3pm. After arriving at 130 pm they would not let us check in until I showed the email stating that they said we could. So we waited an additional twenty minutes before being able to check in. There was no assistance or carts to unload cars. This was aggravating as I'm almost 7 months pregnant and our room was on the 4th floor. It was only myself and two kids so very difficult. The ice machines didn't work on three different floors, not even on our floor. Parking is not included which we were not told until checking out. Breakfast is not included and is $15 per person. The room wasn't clean. The bathroom wasn't clean, the hotel is very outdated. Everyone has the same orange picture in each room. The closet doors kept falling off hinges. We asked for a new room but nothing was available. The public restrooms were always filthy and covered with trash. Two hotels down you can stay at the Drury which includes free parking, free dinner and free happy hour at dinner as well as free breakfast each morning. Plus the hotel is cheaper. I highly encourage to get the best bang for your buck and choosing another hotel. Autumn was an outstanding employee, so kind, and tried to make the best out of the situation. read more

Marriott St. Louis Airport - Courtyard - Hotels Near Me - St. Louis, Missouri

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Hotel itself.... Close to airport, nice lounge area, nice rooms.....First night there, no hot water, horrible AC....but did get water fixed. Second night...let us move rooms, better AC but room safe didn't work. read more

Poor Customer service. I called ahead to make sure the hotel had ev chargers for cars other than Tesla. Front desk guaranteed yes. Arrived To discover the opposite. Tesla is the only working charger. There is a enviro sparks but it it is broken. Even if it was not Broken. accessing it was nearly impossible bc it was surrounded by snow. Front desk sent clueless maintenance man who Dn even knw what city this hotel is located. He was literally no help. And kept asking can be Leave now. .. front desk was clueless regarding other charging options. Literally told me to call around for rental car locations to charge. .. I don't think in a e ever met a more unhelpful group of ppl at a hotel in Millie. Not eve in a 3rdworld country. . Will never chose this location again. This place had a garage sale vibe. .. no one knw what they were talking about on any topic read more

Stayed here two years in a row for the Beepball World Series. Overall it was a very nice hotel. I liked the in house restaurant and the bar. The rooms were very clean and well taken care of. I would stay here again. read more

Surprised by all the recent negative reviews of this airport hotel. Knowing I was arriving past midnight, I booked the closest hotel to the airport terminals. Upon arrival, stepped outside and the hotel shuttle immediately arrived. Perfect. Got to the hotel and the lobby bar was hopping. Check-in was smooth. Lobby bar tempted me, but headed straight to my room for rest. Room was clean and on the larger side. I was disappointed there wasn't bottled water in the room, but there was a vending machine with cold bottle water by the elevators. During the night/morning, curtains did a good job blocking out light. However, I did find the air conditioner too loud when it would kick-on (I have to admit I thought it was a jet engine at first). In the morning, grabbed a coffee and croissant at the Starbucks in the lobby. Was going to grab a shuttle to the airport to take another shuttle to the car rentals. A horrible storm began and wouldn't you know it, the shuttle driver arranged for another shuttle driver to take me to the rental car place direct. WHAT?! Fantastic service. I am tempted to give 5 stars given the above and beyond service of the drivers. I would stay again. read more

Marriott St. Louis Airport - View from a room In the tower - Hotels Near Me - St. Louis, Missouri

I've stayed here multiple times. Let's face it. The hotel is old. Same vintage almost as the airport. The lobby has a facelift and looks good. Rooms - meh. AC is hit and miss in the summer. Decor in several areas in the rest of hotel needs help. Concierge lounge is very nice. Awesome staff and super friendly. Good food selection and nice views. Restaurant is ok at best. Ordered wings - too salty to eat. The bar staff is hit and miss. Marissa is phenomenal. The others think this is Chicago with pompous attitudes and lack of service. Not what I expected from a full Marriott. Overall, good location when you're flying out, but don't expect the full Marriott experience. read more

This review is strictly for the front staff and alleged hotel rules. It is now February 2022 and most of the country has dropped all of their ridiculous mandates. Just for a reference everything is open at this hotel including the restaurant and gym. I ordered delivery from door Dash to be sent to my room since I was busy working and having conference calls. My delivery person messages me that the front desk refused to let him up and told him to leave my food unattended on a table by the front door. I had to wait a while to go down and get my food since I was working, which ended up being cold. I spoke with the person at the front desk, a female, who stated she refused to let my delivery person up because of Covid. I was so shocked by the stupidity of that statement that I could not even reply. So hundreds of strangers check in an ounce of the hotel every day but a delivery person cannot enter the hotel because of Covid? I am hoping a representative of this hotel does reach out to me to tell me this was a mistake and that the employee will be counseled. read more

Marriott St. Louis Airport - Hotels Near Me - St. Louis, Missouri

I enjoy Marriott, normally very clean with great service, but this place is most definitely the exception. * Puke and Blood stains on carpet * A.C. Does not work, could not stop sweating in room * Reported to staff, they did not have any care * Service at the bar was good * Gave us one towel for a 4 person room * Bed sheets have nasty stains * Our toilet handle broke off and the toilet would not stop running * The service is terrible, we could not get maintenance up here for 2 hours after calling numerous times, and going downstairs and informing them, numerous times * Food bar in the lobby does not work, the machine is always broken * Pool closes at 10:00 so don't plan on swimming read more

Marriott St. Louis Airport - Puke on carpet - Hotels Near Me - St. Louis, Missouri

Rooms could use some good dusting and deep cleaning. Wasn't terrible however I guess that's to be expected of an airport hotel.

So if you follow my reviews I really try to give the benefit of the doubt. So I will say the positives. The workers were very friendly and the lobby was very stunning visually. So this location turned me into the male version of a "Karen". Would that a make me Karl or a Kyle I guess?.....my pre teen just informed me it makes me a "Chad". So anyways I became a Chad last night because of this place. So for my review I'll just copy and paste what I sent to Marriott complaint department (while also noting I didn't realize that they didn't even put any covers on one of my two double beds) Hello my name is Joseph Gibbs, I just checked into the Marriott St. Louis Airport location. I have to say this is the dirtiest and most uncomfortable I've personally ever felt at any hotel establishment. This includes some pretty shady motels. Our first room we walked into and immediately notice a huge smudge on a mirror and a constantly running toilet. Went to the front service desk and I did receive good customer service. However the second room is even worse. Carpets are sticky and dirty. Have stained sheets and towels. A stain that I can't even begin to identify is on the tv stand. My family and I are currently taking a 3 week car trip across majority of the us states as our summer getaway. We thought we would be safe booking Marriott. I've never had a problem spending more money then normal to have that safe feeling. At one point I frequented Marriotts so much I became a Marriott rewards member (it's probably still active). I've never experienced discomfort like this before. I'm honestly not confident I won't leave this establishment/room with bed bugs, covid or a combination of both. Sad thing is it's midnight and I've been traveling all night so I feel like I'm stuck here. It's unreasonable to even have to ask to move to a 3rd room. Judging by the dirty hallways with unsupervised kids and the smell of strong weed I'm doubting I would get much improvements at this location. It's midnight and instead of sleeping comfortably and getting a fresh start on my road trip in the morning I'm writing Marriott and explaining to my kids that the smell isn't a skunk in the hotel and that we are safe from bed bug bites and covid." Ps when I say the floors were sticky I mean the bottom of my feet were stickier then the cheap weed that was stinking up the hallways. read more

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Ewww. This place is not very nice at all. I just switched from Hilton to Marriott because of the points. More and more I'm convinced that the Marriott chain is disgusting. Glad I brought my flip flops because my feet will never touch this floor. Now I'm freaked out about the bed.... Toilet is also running and I found a hair pin in the chair. It's just gross! read more

Marriott St. Louis Airport - The carpets were disgusting!!!! - Hotels Near Me - St. Louis, Missouri

The staff is friendly, but the service is terrible. 1. the room keys stopped working the second time I used them. The hotel staff said they had a problem with all keys issued that day. Other guests still had the problem long after it was supposedly fixed. 2. Nobody came to clean our room in the morning. I noticed this around 1pm. I asked again at 3 if they could send someone. Then I asked at 6. Their response: "you need to request cleaning the day before". What? ALL hotels clean your room every day, but apparently Marriot does not. Other guests I talked to were surprised when their rooms were not cleaned either. 3. The carpet on the way to our room smelled. Worst service ever and it is not cheap. Never staying there again. read more

Marriott St. Louis Airport - The bathroom - Hotels Near Me - St. Louis, Missouri

Marriot doesn't disappoint. Stayed here for one night and had a good stay. The inside looks better than the outside of the hotel. As a Bonvoy member, got access to a high room and free breakfast served on the highest level of the hotel. Rooms were nice and clean, with small bits of wear and tear on furniture appliances. Service was quick and easy, wifi was spot on. Wouldn't mind staying here again. read more

We stayed here for a sports tournament. The hotel was very accommodating and friendly. The rooms were nice, but had double beds. It was a tight fit for a family of four. The vent in the shower was full of dust and was not as clean as they usually are. There didn't seem to be very many restaurants around the hotel. I did order a salad from the bar area and it was great. I would stay here again if going to the airport or for a sports tournament. read more

There is hair in the bed and dirt on the floor and food still in the cabinet. There is no cleaning service at all. This place is absolutely atrocious. read more

I will start with the few positives. The people were nice. It is in fact close to the airport and the shuttle is nice, just make sure you hang on tight. Rooms are very small, dated and stink. The heating and cooling is inconsistent at best. The filth around the vent was impressive though. Showers is not good. You do get to pay $22 for a "breakfast buffet" that is almost as good as the free breakfast you can get for free at any holiday inn express- I guess the addition of glass plates accounts for the $22, because the food tasted and looks exactly the same. I will not be returning. read more

I have stayed here multiple times over 25 years. I am so disappointed with the level of bad attitude displayed by a young lady at the front desk. she was rude. I called the front desk to ask about room service. "it's on your tv" that's all I got from her, like I was interrupting her day. so I closed the deal by saying ok thank you.......what did I get in return ? just a hangup of the phone..no your welcome...just hung up on me. I didnt become an ambassador to be treated so rudely......I so think I am going back to Hilton, love that chain too. oh, interesting factoid, the owner of this STL Marriott also owns the Hilton next door. I stay there often too, he should get them to train miss bad attitude. I was booked here for a week, leaving in the morning and going to a new hotel, bad attitudes won't keep my business. read more

We are in a 15' uhaul pulling an suv behind us. Unfortunately we didn't realize that the entrance to the parking lot where we came in the night before was not also the same way to exit. A woman from your management came out and yelled at us that we needed to back up. I asked her if there's anyway they could just manually lift the security bar since we were afraid we would hit someone or their property trying to back up. She continue to yell, and essentially insult us about how we could have missed the do not enter sign. She offered to help guide us and then proceeded to stand there shouting about us not backing up straight enough (as we originally stated would be difficult). Zinger, told us not to ask her questions because she had never had to back up while towing before. Laughably the worst experience I've had at a Marriott. read more

The worst Marriott-branded hotel I have ever stayed at, and I have stayed at a lot of them. It's outdated, there are no amenities, the parking was a nightmare. Twice I tried going down to the restaurant, and waited over twenty minutes without being acknowledged, while other people around me were served. Everything here comes down to terrible management. I wouldn't stay here again, or ever recommend anyone else stay here. read more

I felt like royalty during my stay. A friend and I were in St. Louis for a weekend for a concert and this was the hotel we picked. It's by the airport so it's only about a 15-20 minute drive to downtown St. Louis. The price was very reasonable for what you get. They have a bar area if you want a casual drink. The beds are very comfortable and our room was very clean. Not a bad hotel if you want a getaway in St. Louis read more

We traveled to this hotel for a big volleyball tournament. The hotel was completely booked. The customer service provided from this hotel was amazing! From the check-in to check-out I was completely taken care of. The food at the restaurant was very good and my daughter had breakfast one morning and it was one of the best she had in a long time. Now, what took it over the top for me was a personal email from the hotel manage, Ryan K., after our stay. He was making sure we had a great experience and that is customer service at its finest. Overall, a great stay and I would definitely return! read more

Marriott St. Louis Airport - Breakfast - Hotels Near Me - St. Louis, Missouri

Stayed here last night with my family and it was very disappointing. All three room were dirty. They had not been cleaned for atleast few month. There was dust everywhere and rooms had odd smell to them. We had stayed at other Marriot hotels and they are very clean but this one at St. Louis by airports was not clean at all. At the lobby looked clean but was also nasty... chair and tables also looked gross. read more

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I was hopeful for an excellent stay as are my normal stays at full-service Marriott's. I have been sorely disappointed thus far and will not stay here again. Moreover, I will absolutely recommend to anyone I know traveling to Saint Louis to steer clear of this location. Beginning with my room, my bathroom was neglected. It had a used soap bar on the ledge and hair everywhere. Do you know the little hairs that are left after you shave? Yea. Those hairs. In addition to long-ish black hairs (I'm a redhead)... There was no tissue box in my tissue holder. And after my workout, I looked for the usual dirty clothes bag in the closet...I shouldn't have expected one to be there as there was none. I then went down to the bar to get a quick bite of dinner before bed....and waited 5 min, 10 min...all the while the bartender noticed I was sitting and never acknowledged my presence. Then two gentlemen sat to my right (12 min in) and another to my left (now about 15 min in) and both parties were acknowledged and served their drinks before I was even asked if I'd been helped. After finally being acknowledged, with my order ready, I was served my wine in a wine glass with lip mark residue still apparent...and then it took a total of 27 min before my food order was taken. The food wound up being undercooked and the Margarita flatbread only had toppings on 4 of the 8 pieces. I was never asked how my food was after it was delivered. I gave this location 2 stars because the front desk staff were extremely helpful and friendly. Come say hi to the front desk and leave. read more

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Wow, what a super swanky hotel!! I almost always book on Expedia, and I was shocked to find a place this nice so affordable. It was about a 20 minute drive to the city, but literally right next to the airport so it is still pretty convenient. They had just about every amenity you could think of here. An indoor and outdoor pool, gym, Starbucks, restaurant and a little shop to buy snacks/toiletries. The lobby itself as absolutely gorgeous. The room was very nice, a little more upscale than average which was nice. Definitely well worth the money to stay here! read more

It is really easy to explain why you should pick a different hotel. This place is plain dirty, from the sticky and gross restaurant menus and tables, to the air filters in the room, the carpets, the disgusting headboards and the yellow stains on the mattresses. This place is also very LOUD. The toilets start loudly cycling water throughout the night and it will surely wake you up multiple times. The AC fan sounds like an out of balance washing machine and it is impossible to quietly close the hotel door; helping you wake up throughout the night while travellers come and go. You also have to pay for parking at this outdated hotel, give me a break. read more

When I arrived at my room, the thermostat had been set to 90°. It was as hot as a sauna. When I complained to the front desk, the manager just laughed at me. This hotel is old, dusty, and it smells. Stay ANYWHERE else! read more

Unsafe!!! So I forgot to latch the door at bedtime. Shame on me. "Maintenace" entered my room at 4:30 AM without a knock. Then took off running down the hall. Left my room at 11am the next day. Returned at 3pm to find the latch closed so the door was open! Bed was unmade but towels were gone. No housekeeping on the floor. So they started to clean, perhaps, then went on break or quit or who knows what. What I do know is my room was open to the general public to rifle through. Manager not on premise so got his number. Ryan at 314-939-2940. Ryan, why don't you return my phone calls? Least you could do is apologize. Do not recommend. Especially for someone traveling alone. read more

How is it that I am not sick more often?? (These radiators are at the base of windows in corner rooms of the St. Louis airport Marriott.) I wondered why my room felt warm and went to turn on the air conditioner which barely worked because it's one of those systems that only gives you cold air, or only gives you hot air. I went downstairs to get something to eat, came back up and the room had started to cool off somewhat, since I had set the a/c to 65°. I still felt heat by the window so I pulled the curtain back, literally, and found an encrusted (with dust and skin cells from 50 years) knob to turn counterclockwise to shut off the heat at the windows. Yes, I informed the front desk in the morning of the disgusting state of this radiator apparatus, and yes, I know I could've asked to change rooms, but after I got back from eating my dinner, it was already past 1 AM and I was so dang tired I just wanted to go to bed and couldn't bear the thought of packing up everything I had already spread out, prior to discovering this, before I went downstairs to go eat. I will also send info to SW Airlines Crew hotel committee on this one as well. read more

Marriott St. Louis Airport - Hotels Near Me - St. Louis, Missouri

So updating my review... I'm leaving 3 stars because for the last few times I stayed in the tower on the other side and it was lovely!! Must have been updated. I am currently back over on the old side and this place is just as bad as I remembered. Hair all over the bathroom even on the door! Sink doesn't drain, outlet plug in the bathroom doesn't work (i am assuming because it's sticking so far out of the wall and so much dust has became trapped in it). The air conditioner in my room sounds like a plane engine. Tried to sleep through it last night but it was awful. Room feels dirty, a layer of dust is on everything. I have been coughing since I woke up, can't imagine why! read more

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Really dirty. Rooms are filthy. Smell like pot smoke. Was awakened all morning by cleaning staff slamming doors & constantly knocking on doors. Called front desk twice to report these issues. They didn't care. As I was leaving my room, figured out why the halls & rooms smell like pot. Guess what-- it was the cleaning crew. Standing in the hall. Directly outside my door. Just smoking a joint. Reported to front desk. Again, they didn't care. If you don't care that your work clothes will smell of weed & your room will be filthy, this is the place for you. read more

Terrible layout. Traffic flow through their parking lot is a tangled mess. Poor signage (or no signage). The South building, where we stayed is in poor condition. Restaurant staff was not in the game. Too many of the front desk staff were in training. Overall, the worst experience I have had with a Marriott property in years. We usually stay at the Renaissance, but decided to try this Marriott because we've had good experiences at other M properties. We'll be staying at the Renaissance in the future . read more

It was my first visit to St. Louis, MO and I was booked at this hotel. You never know what you will like or not like at these hotels. But I was pleasantly satisfied with my stay. The Bellman was very helpful and knowledgeable about the hotel and amenities. The front desk staff were very friendly and accommodating. It is a nonsmoking property with nonsmoking rooms. But for whatever reason my first room was full of a smoke odor. I called the front desk and got moved to another room that was just as nice as my original room in size and decor. My second room did not appear to be guest ready but a call to the front desk got a housekeeper deployed to my room to spruce it up and they took a little off my bill for the issues with my rooms. The hotel has a gym for members and a restaurant. I did order from the restaurant as it rained like cats and dogs one evening and it seemed like all guests and visitors stayed in and the bar and restaurant area was packed. The food at the restaurant is ok but I think they should add a few more meals to the menu. The hotel has a shuttle that works 24/7 with a shuttle heading to the airport every 20 minutes before and after the hour. The airport is a stone throw away from the hotel by shuttle. They do offer paid parking if you have a car. The bellman recommended to me that if I wanted to because I had a early morning flight I could turn my rental in the night before and ride the shuttle over to the airport in the morning. And guess what? I did that and it worked fine for me. I will stay here if ever in St Louis again for business or relaxation. I recommend this hotel despite the original issues I had with my rooms because the staff was amazing in making my stay nice. I slept well and there wasn't any people running through the halls at night disturbing my rest. read more

My executive room was supposed to come with a king bed. In reality it at best a queen but one could argue that it was a full. There was trash left in the bin and the the lamp was bent out of shape and the floor was clearly never vacuumed. The hallways were hot and "service" elevator doesn't have any warnings on it. I took the elevator thinking it would take me down to the lobby and I got stuck in back of the establishment with trash everywhere. It's clear the back room is never cleaned and the stairs were locked which is MASSIVE FIRE ESCAPE HAZARD. read more

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Stayed at the Marriott St Louis Airport lately and it was a very "DISAPPOINTING Experience ", never again, charged 1st on hotels.com and on my credit card for the full amount, so the total was $1578 instead of $ 746. The staffing is incompetent and rude. The service in the restaurant/bar was unacceptable and unprofessional. The front desk was unable to back out the charges for the 2nd visa charge and so I was out $746 during my short stay of 4 days. I contacted the general manager recently after returning home and haven't heard any response from him, so be ware of this place!!! Rate this a "ZERO " read more

2.5 stars. Old hotel. The rooms have been updated, but the place is still tired. The real problem is the staff. Indifferent. Slow. Def not Marriott quality, imoho. If at all possible stay somewhere else off-airport. The Renaissance down the road may be an incremental step up. A notable exception is the Asian bartender, who is long-tenured and excellent. read more