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    Marsells Cakes And Desserts

    4.3 (22 reviews)

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    Chocolate cake with chocolate filling.  Beautiful and delicious!
    Juanita J.

    Walked in on Friday after a windstorm for a cake I needed on Saturday for a birthday. Staff was amazing and really accommodated my request and the cake was beautiful. All really enjoyed it's rich and delicious flavor.

    Sampler in the bag
    Alia Z.

    It's a shame when a place can lose someone's business like mine strictly because of poor service! I haven't even tried my sampler yet and really don't even care to because no matter what I will not be getting my wedding cake from them. Too bad their loss because based on their pricing it would have been a $400 cake. First of all the pictures posted on here by others are deceiving because when I went in there, the displays were completely empty no cakes, cupcakes or any sort of treats. I was hoping to see some of their cakes or cupcakes and to even buy a cupcake to try fresh rather than some sampler that was sitting in the fridge with prices of cake made god knows when. It's almost like a closed down business inside just bare display cases nothing on the walls just a bare store front. So first I called yesterday before visiting and I spoke to Stephanie. I told her I was interested in wedding cakes she explained that I can go to the store on Sprague and get a sampler. She went on to explain that I should try to get there before 4 because sometimes the gentleman that works there sometimes decides to close up early. This was first red flag or odd thing to me that I even commented to my fiancé about. I said, it's strange that he just up and decides to leave early regardless of hours of business, but ok whatever. So I go today Friday at 11:35am and there is a handwritten sign on the door that says closed for lunch from 11-12. Ok so I look on their info on both Google and website and hours posted in door and nowhere does it say that their hours include a lunch time closure. Stephanie never warned me that they might be closed for lunch. Now keep in mind I drove over 30 mins to get there. So out of frustration I call the number and I get Stephanie again and I ask if there is a way to contact the actual store instead of wherever she is. I told her I would like to confirm that one this guy is going to actually re-open at noon as the sign says and two that there are actually samples! I told her that I felt it's poor business practice that the set hours aren't adhered to and the person working can just close the shop as he pleases. She just kept making excuses rather than apologize and say it will be addressed. She said, "Well you have to understand he works alone and if he needs to get lunch...." I have owned a small business and I never would allow someone just making up their own Willy nilly hours especially when they were being relied on to keep my shop open and be the "face" and first impression of my business! I told her she needs to understand my position I am the customer and I drove all the way based on what info she gave me and what's available online! She said well she had no idea he would close for lunch. Uhm excuse me, that is a problem!!! Well so I go back at about 1215 and the guy is siting at a table eating and talking on his cell phone. I walk in with my kids and he still on the phone comes to the counter and says in the phone, " hang on hang on I got someone here. He doesn't put the phone down or hang up and he says, "you picking up a cake?" I told him no I was there to get sample tasters? He goes ( phone still up to ear) oh? Yeah ok they are in there pointing to a cooler to my left which is empty but a small stack of their sample packs. I go to reach for one, then he asks, "did you come here a few minutes ago?" And I said yes and he again says, "oh!" Hard roll of the eyes. "Well there you go, you got your tastings" rude tone. I stared to look at them to see if I had any questions and he again rudely said, "Thats it that's what you get." I said ok and then there are some papers hanging on the cooler with info about the cakes and pricing etc so I go to grab one and he all but snaps at me and says, "No you got one in there !" Pointing to my little bag with the samplers. I said ok again and proceeded to walk out and as I was he says into his phone, "Yeah that was her, " my assumption is he was speaking to Stephanie. It's sad when my kids say to me as we walk outside...gee that guy was rude! I have no idea how based on this business practices how they do so well I don't care if they have cake made of damn gold! I would never do business with them! Their name is like on every list of vendors given from the venues and believe me I plan to let them know of this experience and tell them that this business should not go be on their recommendations, why would you refer your clients and brides to a business like this! There are a lot of talented bakeries and bakers here and in CDA just because Marcells may have good cakes do yourself a favor and give business to the small businesses that deserve it because they actually give a crap about their customers! Clearly Marcells head and ego is too big for their own good they have the belief that they earn the right to treat people how they want because people will come to them anyway. Well that won't last sorry to say, too many upcoming bakeries who do a better job!

    Tammy H.

    This is by far the best custom cake place in town from my daughters wedding cake, bridal shower cake my grandsons birthdays my husbands birthday custom 1970 black Chevelle they have always been spot on!! And worth every penny!

    Complimentary First Anniversary cake with the order of our wedding cake

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