Grand Sunset Princess, Mayan Riviera, Mexico "My husband and I decided on a destination wedding in May 2011. We chose a travel agent who specialized in weddings to help us make the arrangements, due to our busy schedules and lack of knowledge when it came to wedding destinations and weddings as a whole. Despite that we live in Alberta, we wanted to utilize a knowledgable travel agent; someone who we could trust and rely on for our big day. We provided our travel agent, Marsha Steeves, with our vision, our budget and preferred dates. She made a few suggestions based on our criteria and the final destination was selected: The Grand Sunset Princess Resort. It was an amazing, well kept, massive and classy resort. We couldn't have been more pleased. We opted for her wedding planning service and she arranged everything right down to the table decorations. We didn't have to worry about a thing. It took all the stress away from planning a wedding. All we had to do was sit back and pick options sent to us. Marsha provided us with typed up itineraries planned down to the minute; the welcome dinner was arranged and personalized signs were set up; my bridesmaids and I all had hair, nail and makeup appointments scheduled and of course, served with champagne. The ceremony was held in a romantic gazebo right on the beach with the water as the backdrop; the cocktail hour and reception went without a glitch....and we lucked out with fantastic weather. It was the perfect wedding due to her organization and attention to detail. If we had to do it again, we wouldn't change a thing. Thank you so much Marsha Steeves Destination Weddings, Chris & Sonia read more

April 25,2022 - secrets playa Mujeres Golf and Spa Resort We are so happy we chose Marsha and Harumi for our special day. It was one of the best and easiest decisions we made throughout our entire wedding planning. Marsha: I had a lot of guests coming from different parts of the world and Marsha dealt with them seamlessly and without an issue. She made the travel portion so easy. She also made the airport check in process very special as she sought to all my and my guests needs. Harumi: we couldn't have asked for a better wedding planner. She made not only my wedding special but the entire week of festivities run so smoothly. She became and confidant, a friend, a shoulder to lean on through hard times and a gracious host to all my guests. She made our day even more special. You cannot go wrong with having her as your wedding planner. read more

We came across Marsha back in December 2020 after an extensive online search for destination wedding planners. All I can say is - I am so glad we found Marsha. Marsha and her team have been nothing short of amazing, from dealing with our many (many) questions, to calming our fears and worries, to getting us hyped up for the big event! She was always only a WhatsApp, email or call away. We were dealing with Marsha from the U.K so sadly we were never able to meet in person, but we found her exceptionally kind and knowledgeable over the many telephone and email communications we had. My fiancé is from the U.K, I'm from Canada and my extended family live in Ireland - Marsha organized the entire week for our guests all around the world, making it seem like a breeze! Sadly we made the difficult decision to postpone our wedding due to covid affecting travel for many of our guests in different countries - Marsha was extremely patient and understanding with us, and for that - we're so grateful. We wouldn't hesitate recommending Marsha and her team, and look forward to using Marsha again in the future. read more

Marsha and Harumi did everything possible to ensure our wedding was all we had dreamed of! Harumi took a lot of time going over every detail with me and the vision I had. She even helped me find a graphic artist to design the wedding monogram we got printed onto the dance floor! Marsha is an amazing person with the kindest heart. She flew with us to Cabo and made sure our wedding was nothing short of a fairytale - even getting the hotel to move a huge trampoline from the site of the ceremony and reception area (it took 30 people to move it!). No task is too much to ask of Marsha, she really went above and beyond, from privately meeting with Ian and I in our hotel suite to go over the details (one more time to ensure utter perfection), to checking in with me via text throughout our stay leading up to the big day, to overseeing and facilitating the day of wedding planning! Marsha made me feel like I was the luckiest bride, and in her hands I could know we would be well taken care of. This is so important when you are the bride - you need to know you can place your dream day in someone's hands, who is not only going to be reliable, but who is going to go above and beyond. This is 100% Marsha Steeves! And it did not end there! Marsha also helped organize our honeymoon in Cabo for the week following the wedding. We stayed at Secrets in Los Cabos and Marsha took it upon herself to guarantee it would be unforgettable. When we arrived to our honeymoon suite, not only did we discover it was one of the best rooms, but it was also a part of the club level (Marsha had them upgrade us), allowing us access to special food and beverages in a private club house! There was also candles lit, rose petals scattered around and a hot bubble bath in our Jacuzzi tub awaiting us upon arrival. To top this amazing welcome off, we had an ice cold bucket of champagne and treats with a note from Marsha and her team also waiting for us! Hiring Marsha Steeves and co. to help us plan our destination wedding (any honeymoon) was the best decision we ever made- I felt like so much more than just a client to her; she will forever be a dear friend to me now and someone I will hold close to my heart! read more

Puneet is an excellent wedding planner! If you need a planner to help with all details of your wedding, you have found her! Puneet helped my husband and I plan a Punjabi destination wedding. She took the time to listen to all of our needs and wants, and was able to plan a wedding with all the details we requested. We were very particular with everything, and she did not fail to deliver. She met with us multiple times to go over every detail to ensure our wedding was exactly what we wanted. We highly recommend her to any couple planning a destination wedding. She is not only friendly, but truly shows that she cares. Thank you Puneet! We appreciate all your efforts. read more

*I would prefer to have rated this a solid 3.5-stars, however, Yelp does not give me half-star options. Yelp indicates the 3-star level means "A-OK" which is my shared sentiment. Disclosure: I am rating the travel agency services for my destination wedding, NOT the resort or the airline we flew. We did not purchase any ancillary services (wedding planning, invitations, etc.) Marsha and her team delivered us a complete presentation and provided multiple resort quotes based on our interests, wants, and budget. The incentives and upgrades we received were competitive. After settling on Cuba, they then organized group travel for our large group of travellers (40 people). Everything related to the execution of flights and the wedding went well. Marsha even met us at the airport the morning of our departure (5 a.m.!) The justification behind my rating is that the rep we worked with oversold some of the realities of the agency, setting expectations that at times were not met. That included me having to be more hands-on than initially led to believe, and waiting what felt like a long time for answers to basic questions. (The rep asserted that because of their preferred relationship with the operator/properties, the agency would get answers faster than going it alone.) Having been to Cuba I'm unsure whether the delays were the rep's fault or from the resort itself, which may have been operating island time? Note: that rep changed during my 10 month engagement. Her replacement was organized and responsive on email. I recall the quote for travel insurance seemed higher than other popular insurers. I wish that simple receipts for the initial deposits and then the full payment had be emailed within 3 business days. My older family members weren't totally comfortable not receiving a receipt promptly after spending $2000, $4000, $6000+ in a single transaction. At the end of the day, we may have had some annoyances but ultimately, we had zero travel hiccups. And if you get Marsha on the phone she always takes the time to jump on a task or enthusiastically chat about travel. I've since used MSDW to book a flight to Mexico and Marsha personally handled the request herself with lightning speed. read more

My husband and I planned our destination wedding in Mexico using the services of Marsha and her team (Alleli & Harumi) and they were great!! Alleli and Marsha were very helpful in dealing with the travel plans for us and our guests. They were prompt to respond to emails and rectify any issues that arose. Marsha herself even assisted one of our out-of-town guests in making sure they had a hotel and parking organized for their overnight stay in Vancouver the night before the flight to Mexico which was wonderful. Harumi, our wedding planner was a total life saver! We can not say enough about how much she did for us over our year of planning the wedding. We had her come down to Mexico with us and handle everything during the week and she was absolutely amazing! My husband and I were so thankful we brought her down with us. She handled everything for us so we had more time to spend with our guests. She was so organized and on top of everything. We couldn't have been happier to have her down there with us. She is amazing and I would highly recommend her to anyone!!! Thank you again to Marsha, Alleli and Harumi for all the work they did for our wedding!! Allison & Tyler Married at Azul Sensatori May 2016 read more

Hi Marsha, We had the best time there and we want to thank you and your staff again for helping us organize our wedding. Everyone had such a great time. You have all been so amazing throughout this whole process and we couldn't have been happier with everything. The resort was perfect, the weather was perfect and everyone looks forward to going back. They even upgraded us to the presidential suite for 6 nights and the suite was amazing. Thank you again for everything! Felicia & Jack read more

Note- Destination Wedding Travel is a service provided by Travel Masters but this review is in NO WAY linked to them. Just their destination wedding services. We thought we would try a smaller company to organize our DW thinking that the service would be better but alas, this wasn't the case. I found myself sending repeat emails for information and asking my guests to copy me on emails as they were not getting the replies they requested either. They are essentially the middle man between you and any of the big holiday tours (Transat Holiday Tours or other such operators). What this creates is a lag in time for getting real time information... we spent alot of time waiting for replies from their providers. Save your time and go to the source! The gals working here are mostly confused, unorganized and slow to respond. Although courteous, really not on top of their game at all. We also paid for their "wedding coordinator" services. And while she was wonderful to work with and eliminated my need to communicate with the onsite WC in Mexico... it proved to be quite useless as when we arrived in Mexico we sat down with the local WC only to be asked/ discuss the very same questions and concerns that we had spoken to the Vancouver WC about. VERY FRUSTRATING!! Again, save your $$. read more

We signed up with Marsha Steeves for our DW. We have had the same issues as below. We are so thankful we did not pay for any additional services. We have been misinformed repeatedly, quoted incorrectly repeatedly... Our overall experience is horrible. We even tried to contact Transat directly ourselves as we are having numerous challenges with the company. I have had to keep e-mails as a track record and send them back as evidence! I have had to send too much "evidence". We do not want to work with the company anymore and feel stuck!!! read more

I am thankful to Marsha for caring about my family and listening to our specific needs and desires

Both my son and daughter did a double destination wedding 2 days apart in Mexico and only made possible because of Marsha and her team. We took Harumi with us to the destination and we are so grateful that we did. She made everything possible and everything worked out perfect only because of her. She made sure that we all felt relaxed and stress free while she handled everything. She worked extremely hard for 5 straight days and she never let us down. Harumi is very professional and a very hardworking lady who is very kind and caring. She made sure she had our back and she made sure everything went smoothly and perfect. We were so grateful that we took her with us and we are so happy with the outcome of both weddings,they were perfect only because of Marsha Steeves and her hardworking team. read more

My nephew got married in the month of January 2016 at Moon Palace. Marsha did all the arrangement. We had amazing trip. She and her team were very professional and did a great job. Resort was perfect and all our guest were very happy. Everything went smoothly. Our thanks to Marsha and her team. I would highly recommend this company to anyone who is looking into wedding destination. Thank you Marsha once again. read more

I know from our long association that Marsha Steeves is a passionate, super devoted lifelong master of the travel industry. She keeps as personally involved as possible with all her clients with active itineraries and doesn't rest until she knows that everything is perfect. She takes tremendous satisfaction and pride hearing appreciation and praise feedback from her travelers after their trips. I can see it takes a great deal of diligence and dealing with the unexpected to keep everything running well and as planned. Recently, I researched and planned a stay at a Club Med, for another family and mine, and then called upon Ms Steeves to place the booking. She took it on herself to dig around and negotiated an upgrade to the new deluxe waterfront rooms, at almost no extra charge, and what a difference that made to making our stay so great. The other family was unable to travel due to sickness and she helped get the full refund no problem. We were once stranded abroad on a trip with our return tickets on Pan Am the week the company went belly up. A few phone calls back home to Marsha [on her personal 24/7 cell phone], and the alternate arrangements quickly fell into place to get home. These are the types of things a good travel agent can do that makes a real difference. I have made multiple bookings over the past few decades with her agency and never a problem. I would strongly recommend and I will continue to use Ms. Steeves services for my travel and vacations. Dr. L Baird, Vancouver BC read more

Marsha and her team looked after our destination wedding in Cabo San Lucas in April. Marsha and her staff were truly an absolute pleasure to work with. Marsha really listened to what my husband and I wanted for our wedding and found the perfect hotel that suited our desires and was also an excellent price for our guests. Her team was so accommodating with all of our guests and their individual requests, and they really went beyond in every possible way. I had a constant line of communication with Marsha and I knew if I ever had a question or needed to talk to her about something, she was very accessible. It is very clear that customer satisfaction is of the upmost importance to Marsha and her team. My husband and I flew down a few days before our guests - when I realized at 3 am that we had an error in my husbands name on the ticket Marsha was texting me back and advising me what to do. She met us at the airport extra early (5 am!!) to make sure everything got sorted. Additionally, she greeted all of our guests a few days later to see them off as well! Although we had some unanticipated issues with management at the actual hotel on the day of our wedding that had absolutely nothing to do with Marsha and her team, she was quick at trying to resolve it once we returned home. Marsha worked hard and was persistent at getting us some sort of compensation for our troubles. I truly don't have a bad thing to say - very professional, very accommodating, excellent customer service and an all around amazing experience for us! I highly recommend using Marsha Steeves Destination Weddings if you are considering a destination wedding and want things to run smoothly! Keep up the great work Marsha + team! :) Mandy + Jared read more

We would like to give a very special thank you to Marsha and her team for all their help and hard work in planning our special day in Cabo San Lucas. Even through a couple minor hiccups with date changes along the way the girls did everything in their power to keep me happy and stress free. Upon arrival at the resort we were upgraded to a larger suite, thank you to Marsha's follow up requests. We had the opportunity to settle in and explore the resort a couple days before our guests arrived and were very impressed. My Husband had never been to Mexico before and the Riu Palace exceeded his expectations. The rooms were big, the views amazing, food was excellent and service was top notch. When our guests arrived they were all pleasantly greeted, check in was quick and easy and we had great feed back on our choice of resort. The wedding itself was amazing! It was perfect, would not have changed a thing. The staff are very confident in what the do and did not disappoint. We will be in touch to plan our honeymoon soon :) read more

I have so much to say that I don't think this short testimonial will do MarshaSteeves Destination Weddings justice. My wedding planning was slightly unique. Initially we were with another wedding planner in Vancouver. In no way were we unhappy with their service, but we were put in a very difficult position. The company we were using laid off some staff and our particular wedding planner was let go. We were stunned, surprised, and didn't know what we were going to do as our wedding was only 5 months away. It was a major problem and we needed a lifesaver. I made some calls and send out some emails in Vancouver and laid out my case. My first contact was with Jennica, as she responded to my email within minutes. Before I even really had a chance to introduce myself Jennica said what I wanted to hear. She was very familiar with the hotel we were planning to use and the wedding contact at Barcelo. She basically took it from there. It was almost like she had been involved in our wedding planning from the beginning. Her deep knowledge, kind demeanour, and ability to transition our entire wedding plans under a large amount of pressure was incredible. Jennica took control and immediately calmed all of our fears. The actual wedding was much better than we could have imagined. Everything worked out perfectly. The ceremony, the reception, the cocktail parties, the travel itinerary, etc... We literally had the wedding of our dreams and every single guest that attended was completely overwhelmed at how amazing it was. I would not hesitate at all to recommend Marsh Steeves, and in particular Jennica MacPhee. These ladies know their stuff!! read more

My girlfriend used this travel agency for her wedding that I attended recently in the Dominican. I was the maid of honor. I helped my girlfriend make a bunch of decisions along the way in terms of her wedding day colors, meals, decor, cake, venue, etc etc. I felt this travel agency was knowledgable in weddings so much so that it made the wedding arrangement process an enjoyable one for the bride. They made the process so simple by taking care of all the phone calls with the resort and leg work. All she (or we) had to do was pick from lists of options for what she wanted to see on her wedding day. I observed first hand how organized and on top of things they were. I felt like they actually knew what they were doing and made my friends vision a reality. It was nice to see her so pleased with the outcome. I would use this company again if I had a wedding of my own to arrange :) read more

We used Marsha Steeves Destination Weddings (formerly known as Destination Wedding Travel, linked to Travel Masters) in Vancouver to plan our wedding in April 2014. I really wish this was going to be a more positive review, but unfortunately we were very disappointed with our experience. To preface this, I want to say that the ladies who work there are extremely nice individuals and it does seem like they are trying. I don't want this review to be applied personally to the staff. It just appears to me that this company is still in the very early stages of growth and it is not running as efficiently as it claims to be. From a travel perspective, they did a reasonable job organizing our group. There were quite a few shortfalls communicated by our guests however - they refused to quote someone's balance owing, referring instead to an email from 6 months prior that everyone 'should have received'; they didn't respond to various questions via email, blaming lost communications on a system conversion; they didn't quote additional days or weeks at the resorts as they had said they would, etc etc. People (including mother of the groom) just felt they had to be nagging to get their questions answered (yet, when it came to collecting payment they were quite prompt). On the wedding planning side, we were sold on the wedding planning service because we had consulted with Marsha early on, and she convinced us that they would make the entire process as easy and stress free for us as possible. If anything I would say dealing with another intermediary made it worse, and for the price, I do NOT think it was value added. She sold us on the fact that the Company had relationships with all the resorts and would be able to communicate easier and more quickly with them than we would. After we signed the contract and throughout the planning process, we discovered that they had in fact never done a wedding with the resort we chose, and constantly referred to that as an excuse. I would have thought that a good business development expense at that stage might have been to scout out the resort and meet the contacts before endeavoring to plan a client's wedding there, but, I guess not. The planning process was extremely frustrating and involved me sending questions via email, which would get forwarded to the resort, and then returned to me through the planners with questions only half answered or responses saying 'I will find out'. The turnaround time on 'finding out' was extremely long, to the point where you would lose track of the questions outstanding, and even once they were answered it would only be partially. I thought that the wedding planner would be responsible to communicate back and forth with the resort until an issue was resolved, but rather they just mainly acted as a throughput to forward incomplete answers to me and then blame the resort. It would have been easier just to go straight to the resort (which I started to do eventually). I was told I couldn't plan too early, and by the time they got around to me (~2 months before the wedding), I was pretty stressed out about the whole situation. I communicated my thoughts and feedback to the Company many times, and really felt like I was mainly just given excuses (and told that the wedding planning charge was a 'nominal fee' which most people are happy to pay... I have to disagree with that). In the end, the trip worked out very well and we loved our wedding and everything that went along with it, but unfortunately I don't think that had much to do with Marsha Steeves weddings. I honestly believe that if you go with a resort they are 100% familiar with and where they do weddings all the time, things could be different. I just want to give my honest perspective to future clients - I don't think that MSDW provides the level of service they claim to and just want future couples to know what they are getting themselves into. I wish I would have had reviews to read about the Company before we had agreed to use them. read more

We got married this past January at the Moon Palace in Mexico. Working with Marsha and her team made the process a lot easier. They were very helpful coordinating all the flights and bookings directly with our guests, which allowed us to relax and not stress about the travel plans and resort reservations. They helped put us in touch with outside vendors because we wanted more than just the basic packages that the resort offered. It was certainly helpful to have someone local to call and e-mail (constantly!) who knew the answers to most questions, and if they didn't know the answer they would find the answers for us. Most e-mails and quotes were provided in a timely and professional manner. Having a destination wedding is a much different planning process because you only become a priority at the resort about a month or so before arrival, especially if the resort you are getting married at does a ton of weddings every month. Although the initial meeting with the on-site wedding planner was a bit repetitive, I think it would have been overwhelming to arrive at the resort without having gone over all the details first with Marsha and her team. Overall, we had a good experience and found it helpful to not have to be in contact with the resort directly. Marsha and her team helped to ensure details were attended to and that we could enjoy the lead up time to our wedding = ) read more

I used Marsha Steeves to assist in my destination wedding planning. The service was attentive and things got done when they needed to be. I booked my trip well in advanced which helps with things that come unexpectedly during the whole process. I know only a few of my guests had some issues booking their trip due to miscommunication and minor errors. I had an issue with my passport and Marsha and Alleli made sure I had proper documents in place to get a new one. They did reassure me which for a bride makes a difference in all the chaos. I do feel however the bulk of the experience had to do with being down in my destination wedding spot. My planner Harumi Suzuki was amazing. She attended to ALL my needs during the week and I would have been a complete disaster had she not been there. I would strongly suggest getting the wedding planner to come down to the destination spot with you. I felt completely stress free during my week away and I enjoyed every moment of it. I was content how everything went and I wouldn't have changed a thing. read more