Today Marshall cleaning survive came out to clean 1500 square feet of carpet in our home as well as a large sectional custom couch. The service tech Jack was about as professional and hard working as they come with an exceptional Attitude. He ran into a technical problem with the equipment but quickly found a solution to the problem. We have four dogs in the family and a new puppy whom has had a few accidents. Jack used some pet treatment some deodorizer and then proceeded with high steam cleaning. He took his time and worked hard to make our house smell new again. I was skeptical at first but completely satisfied when they were finished. I will definitely use Marshall cleaning service again and most definitely ask for Jack. I think the Marshall cleaning service team for coming out today I couldn't be happier! read more

Use ANYONE but these guys. Firstly, they didn't do the cleaning correctly (their words) and spread a thick layer of dust and whatever else was in the ducts all across my house (see pics for the bigger pieces, but a fine dust was all over everything). It was so bad i walked into a room and there was a haze in the air. To clarify, what they were supposed to do was close off the vents with plastic (i made the suggestion and their manager confirmed they were supposed to do that) I spent 2 days cleaning up after them to get the house somewhat clean. All they did was have someone vacuum for 15 minutes around the vents, he was outraged that the previous techs left the house in a state like that. To add insult to injury, due to their driver's continued negligence they damaged a drain in my driveway and the city's culvert. They have admitted fault in writing but still refuse to pay for all the damages and refuses to give their insurance information. (See damage in the pictures). You can see the grate is bent, it was attempted to be bent back into place by the technician before I could get a picture, but it was bent at a 90 degree angle initially before the attempt to hide it. As well there are broken tabs in the channel itself, as well as the city's culvert completely cracked. (I provided day of and current picture due to their claims the culvert looks different now so they won't fix it.) Be warned if they do business for you that as soon as they do something wrong, or break your property you will be left having to fight them to get the damages taken care of. All pictures referenced can be seen on my Google review. Update: in regards to the company's response. I did say they sent a tech out that day to vacuum for a few minutes. They did come out to do the cleaning again after I explicitly told them It wasn't done right and that I had doubts it was effective because I was never given pics of the completed state or the coils being cleaned. As far as good faith, I have emails stating the company's attempts to not pay, first they tried to say they won't pay for older driveways (twice in fact), this driveway is 2 years old. When that didn't work they also ignored three established contractors opinions for a guy they labeled (again in writing) as "their" concrete guy, who's business has been running about a year with minimal work to show on their website. This single contractor was the only one to say a far cheaper repair would work. So, in good faith I agreed so long as they guaranteed the work and if it wasn't sufficient they pay for the proper repair as well as any additional damages the improper repair might cause. (If it worked great, if it keeps popping out and causing damage to my vehicle because the lower part is damaged, then they rightfully pay for those damages as well) As well as repair the culvert, as discussed with that same contractor. They refused by saying the culvert "looks different" so they won't pay for repairs. As for the insurance. I explicitly asked the manager for the insurance information and the owner told him not to give it. If you truly are wanting to act in good faith then feel free to call today with your insurance information. I have bent over backwards to help this company save money on this repair... i could have stopped when the first few contractors gave me quotes $1000 higher. I could have just gotten my money back when they failed to actually clean anything and cause me substantial work and allergic reactions, I could have stopped at the repair quotes that wanted to completely cut off access to my house that would have cost them a week of hotel fees... i am the only one working in good faith here. read more

See all

If the person driving your truck is a reflection of your overall business, then no one should use this place. Got severely tailgated and then mocked by your driver with a rude hand gesture after I merged on the highway. 10/10 cannot recommend Marshall Cleaning Service. read more

Mitchell arrived right on time and with a great attitude. After assuring me that a spot on my recliner should be able to come out completely (it was just a buildup of hair products) he got right to work. In no time he was finished and my 5 year old chair looked new again. I forgot to take a "before" photo, but the " after" photo shows a 5 year old recliner that looks brand new. It was obvious that Mitchell was well trained and that he had pride in his work. Thank you Marshall Cleaning for keeping your prices reasonable and for being such a good value. Cleaning this chair cost 1/10 of getting a new one. And I didn't have to have a coupon to get your lowest price. read more

Marshall Cleaning Service - A 5 year old lift recliner. - Carpet Cleaning Near Me - Knoxville, Tennessee

Pleased with Marshall Cleaning Service - quick, flexible scheduling, prompt, efficient, thorough work. Staff polite, helpful. Washed siding on our steep storey & a half house 2022. Just finished hours cleaning HVAC ducts in Victorian era home. Boy did we need it per photos B4 & after. Appreciate practical suggestions for maintaining. Reasonable charge - Black Friday special nice. read more

Complete scam artists. Don't waste your time or money. Move in carpet clean, completely over priced. Once on site, the tech said it was going to be more. Walked over the entire house (including the "cleaned" carpet) with muddy boots. And offered a $50 credit to use them again read more

Quite possibly the worst pressure washing company I have ever seen I have been using pressure washer companies with my job for the last 20 years and I have never met anybody or a company more incompetent we had them pressure wash our community The amount of damage caused an outlet destroyed a Rubbermaid cabinet destroyed water underneath peoples door I know that happens but when you sit there with the pressure washer and hold it directly under somebody's door guess what water comes in Vehicles completely covered in dirt and grime no effort was made to clean the vehicle when they did this to the vehicle they ran away was forced to come back out to finish the buildings that they were contracted to do. There is no supervision with this company at all I would give them my -5 stars if I could they may be good for really really small jobs but big jobs please go with somebody else a more reputable company. read more

I called this place to get my large sectional couch cleaned before having guests. I was looking for a same day service at the end of the day and they were able to accommodate that which is great. I ordered a basic wash for the couch instead of a detailed wash. I think this was my bad. Regardless, when I expressed I wasn't satisfied they sent Jack the carpet cleaner back promptly the next morning and he exceeded my expectations. They were incredibly professional about it and Jack is an awesome guy, hard worker, with a great personality. I think the way a business handles a customer complaint is incredibly important and this place handled it very well. Be very clear about exactly what you want when you call in and you will not have the small issue I did. This place has earned my business for life. read more

Marshall Cleaning has a VERY disappointing communication issue revolving around our service this past Saturday. I scheduled my appointment to start at noon on Saturday, March 3rd. I received a phone call on Thursday, March 1st that my appointment would need to be rescheduled to 1:30 PM. I agreed apprehensively since I preferred noon as scheduled but still required the service. On Saturday, 1:30 PM came and went and my husband called the main line at 1:50 PM to ask what happened to our service. No one had called and no one had arrived at our house. The lady told my husband that she was "Sorry, but the tech was running behind and would arrive at 2:45 PM instead". Would anyone like to inform the customer of this change? What else could we do but agree to wait? Fast forward to 2:14 PM and we get a phone call from the technician that he will arrive at 2:45 PM. He arrives at 3:00 PM and quickly gets to work and is apologetic for the day we've endured waiting on his arrival without communication from the office staff. I will say that the tech did an excellent job on our carpets and this is in no way aimed at him. We appreciate his sincerity and his work. It's a shame I have to write a negative review on the company when the service from the tech was actually quite wonderful. However, we do need to address scheduling. We changed up our entire afternoon to work around Marshall Cleaning Service's schedule. I'm unsure where the communication disconnect occurred but you do not reschedule on a customer twice - once with notice and once without. This truly makes me rethink using Marshall Cleaning in the future and I certainly wouldn't recommend others to use the company either since the scheduling is so unreliable. Most people plan their weekends around scheduled activities. read more

Did a great job cleaning my house, will definitely use again. They were punctual and finished everything on my list, even cleaned my baseboards. read more

From the lady that took the call to Jack who did the work all was done efficiently and cheerfully. Got all the stains! Happy to recommend. Big thank you! read more

Bad news. 1. Undependable scheduling. A Friday appointment turned into a Thursday appointment and that became a Wednesday afternoon appointment. Then tech arrived at 0945! No advance warning. 2. "Shuck-and-jive" pricing #1: Tech did not arrive with all materials to clean a rust spot off a patio. The owner said it would be an extra charge for tech to return to warehouse to fetch this product. Not good. 3. "Shuck-and-jive" pricing #2: Owner tried to tell me I was getting a huge discount when price quoted by tech was $10.00 higher than phone quote. Like Knox R (post below), steer clear of this outfit. read more

The receptionist, Ann, took my scheduled appointment over the phone. She was very personable and did an outstanding job taking my reservation. Zach was the tech who did my driveway. He showed up 10 to 15 minutes early. He did an outstanding job on our driveway. This company has done our driveway twice over the years and has exceeded our expectations on both occasions. My wife and I would highly recommend this company from the driveway cleanings and the excellent exterior house cleaning they did a couple years back. read more

We recently had our entire home cleaned. After the carpet dried we had a few challenges but the next day the general manager was back over tending personally to any concerns. Our carpet looks beautiful even though it is an older and off white carpet. Couldn't be more pleased with the outcome. Thank you Marshall's. read more

Altering my review. After posting Marshall quickly appeared and is attempting to rectify the issue. read more

Marshall Cleaning Service - Weeds growing in my gutter that I had asked to be removed by Marshall. Still there after their "cleaning" - Carpet Cleaning Near Me - Knoxville, Tennessee

I had them come clean a bedroom carpet and 2 rugs. They were very professional, showed up on time, reasonably priced, and did a better job than some other guys i had come before. I have recommended them to my friends and they were very happy as well. I would highly recommend them to handle carpet and rug cleaning. read more

AMAZING! I first encountered them when I bought a Groupon. I use Groupon's to get my carpets cleaned. I've decided to pay full price for Marshall because this is the only company who's really impressed me. They treat you like a friend/family member. I called at the last minute and one of the young men turned around to come and clean my carpets within 30 mins. They go above and beyond EVERY TIME! read more

I bought a couple of the Groupon's for Marshall Cleaning. One was for pressure washing my entire house and the other was for two persons for 4 man hours with two people working. I was blown away with how professional they were, attending to every detail in the inside cleaning and outside pressure washing. It is so wonderful to have a truly honest upfront very reasonable source to go to when I need any of their services. I would recommend Marshall cleaning to anyone. Ray Hansen read more

Wow! This company was the complete package!! Fast, cheap and great work. I have both dogs and cats and didn't expect my carpet to look like new again and really didn't expect the odor to be gone. I know I won't be calling anyone else because I believe that the results and service could be any finer! read more

I have tried for weeks to get them to come clean my shower and there is always some excuse. Broken equipment, back-ordered part, scheduling conflict, etc. Now, they won't even return my call or email. Avoid Marshall. read more

Just moved to TN hired them to clean out my 3bed room house with hardwood floor even give them printing direction for what to do, still missing to clean up kitchen counter top, laundry room, Windows and door and found a bunch of spider web Geee 3hrs service 2ppl and husband told me they mop the living room twice still find spot. Funny thing when I ask my husband to give them the printing direction they told him that's what they do! Hello Apparently Not. read more

Amazing service. Would definitely recommend. Local owner/operator which I always think makes all the difference. Did a great job and I will use them again in the future. read more