Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

I can't recommend Hattie enough! She is patient, punctual, knowledgeable, efficient, clean (put on…read morebooties before stepping into the house!), friendly and very good at what she does! I am very happy with her service and would hire her again 100%!

Hattie is amazing! She came out to inspect two fireplaces in the cabin we just bought and went…read moreabove and beyond, getting both of them into tip-top shape for a great price. She took the time to show us how to properly operate and clean the fireplaces and explained the maintenance they require. She also noticed we needed a replacement part, found a vendor where we could order it online, and returned to install it as soon as it arrived. She's incredibly knowledgeable- despite our fireplaces being older, she made sure they were safe, efficient, and ready to get us through the winter season. Highly recommended!

My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Perhaps things have changed with the passage of time but we've had an outstanding experience thus…read morefar with Hearth and Patio. This is the third time in 25 years of living in the Knoxville area that a vendor has cautioned that I was spending money unnecessarily. I was getting quotes to replace a fireplace since the chase itself was being replaced. Market testing and online research made it easy to identify proposals which were not feasible or as much as 50% above current market pricing. Eric and team were the only ones who asked why I wanted to replace a perfectly good existing fireplace. A little steel wool and high temperature paint is all they suggested. They also identified a potential fire risk hidden during original construction by the current chase. We received a mentoring on some low cost DIY safety modifications. More feedback in the future after the fireplace glass doors we purchased are installed. We purchased much more attractive and robust doors from Eric for pricing comparable to what others quoted as part of an unnecessary fireplace replacement. Final comment on the review below about waiting months for a replacement part; many customers are having similar experiences at car dealerships. After 37 years of dealing with supply chain issues in automotive manufacturing I can attest it may well be beyond the vendors control in today's world. Frustrating but a fact of life these days.

Excellent service!! Great people who are honest and reliable. I highly recommend them for all of…read moreyour fireplace needs. I rate them a 10/10.

Had them install new gas logs in my cabin. Everywhere from start to finish was done with quality…read moreand expertise.

I wish I would have read the reviews before I booked appointment with this company. The provider…read morecame to our home, did the inspection, showed us photos and collected 399.00. I was told we would hear back with an estimate. The 399.00 was to be credited towards future work. I have called several times with no response. I will count the 399.00 as a loss because I would not trust this company to follow through.

I had this company come out to my house on 4/15 for an estimate to replace the fireplace insert and…read moredo stonework. I was told I would get an estimate the next day- it has been over a week and I have not received anything!. I called and spoke to the office they assured me an estimate would be coming that evening... I got nothing, I even spoke to Jacob the guy who came out and he told me "I will send it to you tonight"- that was days ago!. I have never in my life had to chase an estimate. Very disappointing.

Had trouble getting a fireplace repair company. Ashbusters answered my phone call and scheduled…read moreservice for the next day. Individual was able to get my gas fireplace operating in less than 30 minutes.

We made an appointment for a few weeks out, and they called us when they had a cancellation, which…read morewas a pleasant surprise. The two gentlemen were very personable, obviously knowledgeable of their craft, and considerate; from protecting the carpeting, to the arrangement of the gas logs for proper air flow and aesthetics. They even gave us a recommendation for a good place to look into replacing our gas-piped grill. I especially want to brag on their kindness. We have a dog, and I know service men either love or hate dogs investigating them and barking, but they were so patient. Second, my dog is an epileptic rescue, who had a bad experience with a groomer that has left him terrified of the iPhone notification bell, to the point that we keep our phones on vibrate. During the service call, one of their phones went off, and they immediately noticed the panicked reaction from the dog. Once I explained the situation, both immediately set their phones to vibrate. I know it's a dog, and I know they were there to provide a service (which they did with thorough professionalism), but their kindness and compassion throughout the appointment was much appreciated. We will definitely be keeping them for services for our gas fireplace. I cannot recomme

Jerry kept at it and resolved my issue; it was equipment related…read more I have an Heat & Glos supposed to be top of the line but very complicated if anyone is looking.. they have some issues, as I found out with their remotes and I finally have a working fireplace thanks to American and Jerry Thanks so much

My wife and I decided to install electric fireplace inserts in our two fireplaces. After doing…read moresome online research we chose the Heat&Glo SF-INS35. After putting in my zip code the Heat&Glo website directed us to American Fireplace, Sevierville, Tn, as the closest distributor. This was about 45 minutes from my home in Knoxville. I called the number and talked to "Jerry" who informed me that "they had just had a $100 increase in price" the day before my call. After negotiating we agreed on a price of $2,850 for two inserts which would be shipped to American Fireplace. I was told that I would have to pick them up in Sevierville in two weeks. This price was "out the door" including tax and shipping. After being notified that the units were ready for pick-up I drove to Sevierville and presented my Visa card for payment. The cashier told me there would be a 3% charge for using credit which I refused to pay. She begrudgingly processed my payment and I loaded the units and left. I installed the first stove and was pleased. I had a question during the installation which was not clear in the the instructions so I returned to the internet for information. My search using the model number revealed a distributor in Cleveland, Tn offering the same unit for $325 dollars less. I called and talked to "Joe" who was very nice. He verified the price. I did not mention my previous purchase. My wife and I decided that we would purchase another unit from the Hearth and Grill Sales, Cleveland, Tn, 888.230.5398 if we could return our remaining unit to American Fireplace. After driving to Sevierville we were informed that the unit could not be returned because it was a "special order." We argued that it was not a special order and that it was a back order. We were then made to wait over an hour until "Jerry" returned to the store. We realized that our return was subject to a 20% restocking fee but we asked not to pay that amount because we bought one stove which we were keeping. After negotiating for 15 minutes we agreed on a refund of $1,300. I ended up saving $100 and Hearth & Grill shipped the new stove directly to my home. Heat&Glo makes a good unit but they should be embarrassed by their Sevierville distributor. I could have saved myself some grief if I had read reviews. It is now obvious to me that American Fireplace in Sevierville, TN is less than reputable.