The office manager, Lorraine, was very pleasant to talk to and quick to get us on their schedule…read morefor getting our 50 year old stone chimney repaired. Fred came out and gave us a very reasonable quote for the work and then returned a few days later to accomplish the work. Fred and his assistant (I didn't catch his name) were on time, very professional and did very thorough work to repair the cracking mortar throughout our stone chimney. Not only did they completely tuckpoint (redo the mortar) the entire chimney, they also sealed the top of the chimney, and water sealed everything to ensure we will have zero problems for a very long time. When the work was complete, their cleanup process was excellent and they left no trace of any debris. I highly recommend Chimney Sweeps West!

I called Chimney Sweeps West for having my chimney cleaned. They were quick to schedule an…read moreappointment which was great. However, they ghosted me after running a half-hour past the scheduled appointment time. I called them and the office lady said that the sweep should be there any minute, and if not, then "I will call you back". 1 & 1/2 hours later, still no call. I attempted to call them four times, and my call went straight to voicemail--as if they were no longer in business or did not want to take on any more business or most likely did not want to be straightforward and honest with me that the chimney sweep was not going to do the job. Not a way to run a business! I cannot recommend this company to anyone, ever. UPDATE: After receiving a call from CSW, I wanted to add to my post for increased accuracy. It was reported that the sweep went to another house down the street for servicing the chimney. CSW apologized for the mixup, so it wasn't a complete ghost job. Having since scheduled with another company, I will not be doing business with them this time around. RECOMMENDATIONS: In the future it would be best for this company to conduct follow through to completion of the work. Nothing extravagant or time consuming. For example, the office person could make sure to call the customer for ensuring that everything occurred as expected. The office help could make return calls as promised. The office person could call the customer immediately after the sweep indicates that the customer "decided to postpone the job." If this step was incorporated, the job would have likely occurred as scheduled and all would have been satisfied. The simple things make a big difference. The sweep was very nice and so for that I have changed my rating from one star to three.

Exaggerated additional work recommendations that were grossly overpriced. Work paid for was…read moreincomplete and not thorough

Great experience using Ignite for the first time. They were easy to schedule with, and Matt's…read morecommunication on the day of the inspection was above what I expected. He was professional and respectful and left my living room spotless after inspecting and cleaning my fireplace. We received a comprehensive report on the state of our fireplace with recommendations and quotes for everything that wasn't perfect, but Matt was careful to reassure my husband that our fireplace was in great shape for its age (close to 100!) and all the updates would simply be to get it up to current codes. He gave us all the info we needed but no pressure to buy additional services. We have recommended him to friends and will use him for our annual inspections and cleaning from now on, and when we are ready to make the big updates, he will be the one we call for sure.

We called our home warranty to get our AC fixed because it wasn't cooling. I had gone out to the…read moreunit when it wasn't working and tried to figure out what the deal was since I build houses and I've messed with units before. Well the warranty company sends these guys out when i'm not here and their technician says that because apparently I messed with things that are issue started before our warranty kicked in. He said it was a pre-existing condition. How the hell would you know anything like that from AC unit? do yourself a favor and don't use this group because I'm pretty sure they're untrustworthy

Clark did great work for me. Fantastic communication, showed up on time, used shoe covers and…read morecleaned up the job site. Highly recommended.

This company is the best. Family Owned and operated. The son…read moreis as nice and friendly as his dad. They have cleaned my chimney and I have called them many times just for help. Can't say enough about how great this company is and the most reasonable prices. Thanks guy!!!

Very pleasure to do business with!! On time, very professional employees. I even called him to ask…read morequestions on another problem I had and although he couldn't repair it he told me exactly how to fix it myself. I'm looking forward to them cleaning my vents this spring.

Showed up on time, worked hard, cleaned up completely…read more My roof looks beautiful. David and his entire team were very professional and knowledgable. Will recommend them to everyone I know.

Found this company on yelp and scheduled a bid based on good reviews. Justin came out in a timely…read moremanner, looked at the project and sent us a favorable bid. Reasonable price. When the guys came out to do the roof repairs, they sent me photos of the job, which I appreciated since I was not there. They had to charge me a little more, because of damage not seen until roof was opened up. Reasonable costs for extra work. Excellent job done. Justin even matched the shingles to what I already had on the house. Over all well done and fantastic experience.

When our air conditioner unexpectedly went out, I was extremely worried because my mother is in…read morevery poor health and cannot tolerate the heat. From the very first phone call, everyone at Aire Care understood the urgency of the situation and went above and beyond to help us. A special thank you to Eddie and Chris M. for making our situation a priority. They worked hard behind the scenes to rearrange schedules, get us a temporary window unit to keep my mom cool, and make sure our new Carrier system could be installed as quickly as possible. Their compassion and willingness to help during such a difficult time meant more to my family than I can put into words. I also want to recognize Chris R. and Ethan, our installers, who rearranged their schedules as well to make sure we were taken care of. They were professional, courteous, and knowledgeable, but what stood out most was the kindness they showed my mom. They were so sweet and compassionate when speaking with her, treating her with genuine dignity, patience, and respect. They answered all of my questions, treated my home with care, and made sure everything was installed properly. It was clear they truly cared about the people they were helping, not just the job they were there to do. Finally, a shout-out to Jeff Davis, the owner of Aire Care, for building such an outstanding team. It's clear that compassion, integrity, and customer service start at the top. Thank you for hiring such a fantastic crew and for showing genuine care and understanding during one of the most difficult times my family has faced. Because of all of you, my mother was comfortable, cared for, and cool when she needed it most. I can't thank the entire Aire Care team enough and highly recommend them to anyone looking for an honest company that truly puts people first.

I called Aire to diagnose an AC unit that had suddenly stopped working…read more To be fair, some diagnostic checks were performed. However, the actual cause of the problem was never clearly identified because most of the visit was spent trying to upsell us on additional services or a new unit. I was repeatedly told that the unit was old, poorly maintained, and that the best option was to replace it. The first repair estimate was around **$6,000** for a compressor replacement. Later, I was offered another option for about **$900** to replace the start capacitor and relay, along with a coil cleaning. We declined both repairs and simply paid **$224** for the service call. Afterward, I drove to Home Depot, bought a replacement start capacitor for about **$20**, and installed it myself in roughly **15 minutes**. The AC unit started working again. Will the unit fail again soon? Probably--it is old. But for now, it works. Could an experienced technician have identified and repaired this particular issue quickly instead of focusing on selling a replacement? In my opinion, yes. Decide for yourself whether you want to call Aire for **repairs**. Based on my experience, the emphasis seemed to be on selling a new system rather than diagnosing and repairing the existing one.

He did an amazing job customizing and installing our chimney cap. He was also cheaper than other…read morecompanies I called. Very professional. Amazing work!!!!

So appreciated the professionalism shown by Chad when he came to inspect our chimney. Right on…read moretime. After a thorough inspection he outlined our options to address our need for cleaning and future safety measures. He understood our budget limitations and gave honest, logical advice. Highly recommend Chimney Titans Karen S. Seymour

Have done business with Higginbotham Heating & Air for many years. Without exception, the company…read morehas been reliable and reasonably priced. Have recommended the company to others in the past. Will continue to recommend Higginbotham in the future. Ed N

I would absolutely recommend Higginbotham Heating and Air. They where reasonable in pricing and a…read morejoy to work with. This is a company that you can trust! They installed two new air conditioners and furnaces in my home. Heather Haynes