Exaggerated additional work recommendations that were grossly overpriced. Work paid for was…read moreincomplete and not thorough

Great experience using Ignite for the first time. They were easy to schedule with, and Matt's…read morecommunication on the day of the inspection was above what I expected. He was professional and respectful and left my living room spotless after inspecting and cleaning my fireplace. We received a comprehensive report on the state of our fireplace with recommendations and quotes for everything that wasn't perfect, but Matt was careful to reassure my husband that our fireplace was in great shape for its age (close to 100!) and all the updates would simply be to get it up to current codes. He gave us all the info we needed but no pressure to buy additional services. We have recommended him to friends and will use him for our annual inspections and cleaning from now on, and when we are ready to make the big updates, he will be the one we call for sure.

This company is the best. Family Owned and operated. The son…read moreis as nice and friendly as his dad. They have cleaned my chimney and I have called them many times just for help. Can't say enough about how great this company is and the most reasonable prices. Thanks guy!!!

Very pleasure to do business with!! On time, very professional employees. I even called him to ask…read morequestions on another problem I had and although he couldn't repair it he told me exactly how to fix it myself. I'm looking forward to them cleaning my vents this spring.

The office manager, Lorraine, was very pleasant to talk to and quick to get us on their schedule…read morefor getting our 50 year old stone chimney repaired. Fred came out and gave us a very reasonable quote for the work and then returned a few days later to accomplish the work. Fred and his assistant (I didn't catch his name) were on time, very professional and did very thorough work to repair the cracking mortar throughout our stone chimney. Not only did they completely tuckpoint (redo the mortar) the entire chimney, they also sealed the top of the chimney, and water sealed everything to ensure we will have zero problems for a very long time. When the work was complete, their cleanup process was excellent and they left no trace of any debris. I highly recommend Chimney Sweeps West!

I called Chimney Sweeps West for having my chimney cleaned. They were quick to schedule an…read moreappointment which was great. However, they ghosted me after running a half-hour past the scheduled appointment time. I called them and the office lady said that the sweep should be there any minute, and if not, then "I will call you back". 1 & 1/2 hours later, still no call. I attempted to call them four times, and my call went straight to voicemail--as if they were no longer in business or did not want to take on any more business or most likely did not want to be straightforward and honest with me that the chimney sweep was not going to do the job. Not a way to run a business! I cannot recommend this company to anyone, ever. UPDATE: After receiving a call from CSW, I wanted to add to my post for increased accuracy. It was reported that the sweep went to another house down the street for servicing the chimney. CSW apologized for the mixup, so it wasn't a complete ghost job. Having since scheduled with another company, I will not be doing business with them this time around. RECOMMENDATIONS: In the future it would be best for this company to conduct follow through to completion of the work. Nothing extravagant or time consuming. For example, the office person could make sure to call the customer for ensuring that everything occurred as expected. The office help could make return calls as promised. The office person could call the customer immediately after the sweep indicates that the customer "decided to postpone the job." If this step was incorporated, the job would have likely occurred as scheduled and all would have been satisfied. The simple things make a big difference. The sweep was very nice and so for that I have changed my rating from one star to three.

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Quick response and clear, timely communication. Our tech knew exactly what he was doing and was…read morequick and efficient. I've used this company both for preventive care and unscheduled maintenance and both times I've been completely satisfied.

Tim and staff are wonderful. Helped me fix my unit and reasonable pricing. Highly recommend this…read morecompany.

We have used Hurst and only Hurst for many years for maintenance and repair work on our H & A unit…read more Due to the quality of work they provide, and with minimal expense on our part, we were able to get 20+ years out of our unit. One of the things you can count on is that they don't try to upsale when you have a repair issue. If the problem can be corrected with a $20 part plus the service call, then that's exactly what is offered, and the repair sticks. We decided to replace the unit along with the duct work, and they are finishing up this morning. Dusty and Anthony have done a superior job. They have been prompt, professional, courteous and polite. They were patient and willing to answer any questions that I had - and I asked quite a few, lol. This is what you get with every person that works there. Jeff should be the standard that all service industry business owners model themselves after. To sum it all up - if you want prompt, reliable, and superior service from people who know what they're doing, that stand by their work, and are affordable to top it off, then Hurst is the only place to call.

Hurst is the best in the business for HVAC! Affordable and super fast! Tanner is the man, an…read moreincredible technician and very hard worker!

When you are having issues with your HVAC it is stressful and all you can think is "what is this…read moregoing to cost". We had used other services in the area that were incredibly ineffective. So, we reached out to friends in the area and they suggested Rob at Climatize. Their team came in, spent time figuring out the issue, tried different things and really researched the problem. They had to come out twice because they didn't want replace an expensive part if it didn't have to be. Unfortunately, it did turn out to be the issue but they didn't charge another service call. They were very thorough, replaced the part and then made some suggestions for future improvements but were not pushy. When the time came to make those improvements they were exactly who we called. They try to find the most economical way to do things and actually know what they are talking about. It was really refreshing to do business with people who aren't trying to nickel and dime you to death AND who have the knowledge on how to repair a unit. They are 100% my choice and I trust them fully.

While they promote cleaning air ducts on their website, they are just too busy to do this kind of…read morejob. Pretty Sad!!! I guess they won't get our business anytime soon, even if our air-conditioning dies. :(

Have done business with Higginbotham Heating & Air for many years. Without exception, the company…read morehas been reliable and reasonably priced. Have recommended the company to others in the past. Will continue to recommend Higginbotham in the future. Ed N

I would absolutely recommend Higginbotham Heating and Air. They where reasonable in pricing and a…read morejoy to work with. This is a company that you can trust! They installed two new air conditioners and furnaces in my home. Heather Haynes