Extremely disappointing!! Took an antique watch for a new battery. They replaced the battery but…read moredid not close the backing properly. The next day the entire face and mechanism fell out. Took it back to be repaired and they wanted to charge me to fix their mistakes. Absolutely not!! They do not take accountability or ownership for their errors. They lost a customer for life for $75. HIGHLY RECOMMEND GOIING TO ANOTHER JEWELRY STORE!

I love this place. I first went to them to resize my engagement ring. They knew I was eager to wear…read moreit and they did the job in one day!! I also went back for my ring to be repaired. They fixed the issues tightened all the prongs and did a laser cleaning. I couldn't recommend them more.

Monica is the absolute best at customer service. She is nice and very professional…read more She made me feel that my issue was important . I unfortunately went past my time to make a payment due unexpected situations. Some items were sold. But Monica was on it !! She searched for and found everything except three items that were sold. She got everything on record and I am happy! I will always go Value Pawn.

My experience is a negative one.. This location was robbed! My wedding ring that I cherished with…read moremy entire life was stolen because I came onto hard times,and needed fast cash to help. I was planning to get ring back within a week. I was told I could money value or a replacement what wasn't explained is to get a replacement they still wanted to me to pay the 1050 that was owed. I paid this with what was owed in money value,but what was so messed up is that I entrusted this location with my property it was stolen on their watch yet in order to get a ring that was no longer mine I was supposed to but my family in further debt to get a ring that was not mine. That would never in a million years replace what was taken from me. What was offered was Bullshit to say the least. I will never step foot in another one of these locations,and will make sure I let everyone know how horrible this company is. BY THE WAY THE STAR WAS ONLY GIVEN BECAUSE I HAD TO GIVE IT!!!!

Great people to deal with. Honest and friendly. Will go back again…read more They took the time to go through my stuff without any issues. Nice to see a quality business this day and age.

Amazing service, polite and classy business. I highly recommend Sgb if you're looking to buy or…read moresell metals!

Darrell truly brought my vision to life. I wanted to incorporate my mom's diamond into an…read moreengagement ring for my now fiancée, and I had a very specific vision for how I wanted it to look. From multiple in-person meetings to countless text messages, Darrell was incredibly patient, attentive, and committed to getting every detail just right. Together we refined the 3D model until it was perfect, and the finished ring exceeded anything I could have imagined. The craftsmanship, quality, and attention to detail are absolutely exceptional. More importantly, Darrell made what could have been a stressful process feel exciting and personal. He genuinely cared about creating something meaningful, and it shows in the final product. I can't recommend Darrell and the entire team enough. If you're looking for someone who will listen, care about your vision, and create a truly one-of-a-kind piece, this is the place. Thank you for helping create such a special ring and a memory that my fiancée and I will cherish forever.

G&D is the best, has a stellar collection for every taste and style. Staff is amazing, especially…read moreDebbie. She's knowledgeable, warm, and took my husbands vision and knew exactly what I would want.

The only jewelry store I trust in Polk County. They are honest, treat you fairly and evaluate your…read morejewelry and gemstones very professionally and give you a fair price.

They tell you they want to buy Fine Jewelry but when you take them in diamonds and gemstones…read morejewelry they don't want to offer you jewelry value they want to give you less than 70% of scrap melt value for the metal alone

I had my jewelry appraised here and while that was getting done I looked around the store. They…read morehave beautiful jewelry and the ladies that work there were very nice.

The jewelers here are fantastic! I've had a couple of repairs and found their work to be neat and…read moreof great quality. They are very kind and were super communicative when handling my precious pieces and finished my repairs within the quoted timeframe. They have beautiful fine jewelry and can even make custom pieces upon request. I've found my local jeweler for sure!

I recently brought my Mom's 50 year old damaged mothers ring to Max Jewelers. It was in rough…read moreshape. One of the three stones was missing and all of the prongs for all three stones needed to be replaced. Max Jewelers made a masterpiece out of this ring! They replaced three sets of prongs and all of the stones for under $300.00. My 80+ year old Mom will be so unbelievably touched beyond words to receive this. Thank you Max Jeweler's for your professional services. Laurie- Lakeland, FL

Very overpriced. I was shopping for an engagement ring and spent some time browsing and speaking…read morewith their employees. For the price I've the same ring in 3/4 carat in their store I was able to get a 2.25 carat ring elsewhere. Please shop around when considering expensive jewelry.

Gaines Jewelers is truly an icon in Lakeland and throughout Polk County. As a big fan of Brackish,…read moreI always enjoy stopping in because they consistently have the newest styles and a fantastic selection. Beyond their beautiful jewelry, they offer an outstanding variety of gifts for both men and women, stunning crystal stemware, and an excellent bridal gift registry. Every visit is met with friendly, knowledgeable service, and the staff always goes above and beyond to help. If you're looking for a special gift, fine jewelry, or unique home accents, I highly recommend Gaines Jewelers. They've been a Lakeland tradition since 1935, and it's easy to see why.

Great customer service. They went above and beyond for me recently. Very grateful for their help…read more It's going to make the gift that much more meaningful. Thank You.