I am thrilled with the stunning necklace that I purchased from the highly reputable Marshall Pierce & Co. Evan Bern and Jerry Bern were kind, patient, and highly informative in helping me make my decision, and Alecia Bern was immediately responsive to my request for an appraisal. Their jewelry is of superior quality. I would not hesitate to recommend them to anyone looking for a fine piece of jewelry. read more

First watch I purchased from this company over 25 years ago. This time just walked in( yesterday was my birthday), Derrick showed me a couple of Panerai watches, just to make it clear that day I had no intentions to buy another watch. However after they looked at my watch, appraised it- very fair deal, I left with my birthday present. After Jerry, the owner, found out about my birthday, I've got additional crocodile band, Very impulsive purchase, that made me very happy. Will strongly advise this place to anyone who is looking for a watch. read more

Outstanding customer service and quality. Linda helped my pick out a wedding band the other day. She was really patient and not pushy at all. I felt like she was not trying to just make a sale but actually help me find something to beautifully compliment my engagement ring. After trying on a few bands they had on display and not finding anything, Linda went to the back for a few minutes and came out with exactly what I had been looking for. Since this is a family business you get the same quality as some of these name brand places at a much better price. I can't wait to bring my fiancé back to buy his wedding band. I might even show him a few things I want to put on my Christmas list while we are there..... read more

We have been shopping here for 5 years now, and Ken and Evan are wonderful. They have been very patient, caring, and attentive in listening to us and finding something special. Thanks! read more

I took my concord watch for repair there once. It has a Zenith movement. THey did nothing to really fix it and did a watrer pressure test and gave it back to me. It worked for a day. I took it again. They gave it back to me saying it was fixed. This time I don't think they even took it out of the vault. cost me 300 dollars. Truely appalling place. I will never set foot in that store. Cheating rascals. read more

The absolute best damn watch and jewelry place in the Chi! I have been visiting MP for 10 years now and at every turn they continue to impress me and friends I refer. Honestly, I feel like family when visiting. Everyone is incredibly pleasant and knowledgeable. Make sure to speak with Saul and Derrick when considering watches. I have purchased 4 watches over the years here and could not ask for better service or pricing. Make sure to ask Saul about his P.O. watch story as it's incredibly funny! Love this place! read more

Super nice staff !! Marshall and Pierce knows how to treat you !! I've got my necklace and earring for my birthday gift from my boyfriend 2 years in a row and I love it so much !! Give them a visit you will definitely find what you're looking for. From now on I'll only go to Marshall and Pierce for my jewelry needs! read more

Unbelievable, impeccable service. Evan at Marshall Pierce is simply incredible. He and his team go above and beyond to make sure you are satisfied. I received an amazing watch for my wedding, and Evan helped my wife through the entire process and me in the follow-up with straps and thoughtful service. The attention to detail, personalized service, incredible price and follow-up has been truly amazing, and I can't speak more highly of Evan and his team. Go here and you won't be disappointed. read more

Highly recommend going to see Faezeh at Marshall Pierce & Company. She is extremely helpful and attentive. She is taking care of everything for us. Definitely a worry-free experience! Also she is ALL about the customer and their needs. Faezeh has been nothing but great to us. We didn't feel pressured or rush to make our purchase like we have at other places. Most importantly she keeps her word! We will definitely be working with her in the near future! read more

hey everyone has their owns sales help style. Me? I like people to look at me when they are talking to me. Call me old school. lol Weird vibe. Like they think everyone is window shopping them just to go elsewhere online to not pay retail. Maybe they are right who knows. Maybe all these type stores are really just there to promote the brands like the apple store lol beautiful store tho so I gave em 3 stars for that. I dunno. in any event, out. read more

I regret ever having walked into this store to get my watch repaired. I'm out over $400 and still having problems. Delays and miscommunication long before Covid. read more

The team at Marshall Pierce bring excellent product knowledge and a great selection in both jewelry and time pieces. Highly recommended for their customer service as well. It's also a pleasure to support locally owned businesses who stand behind their products. Especially true when those products have so much personal meaning as these do... read more

I've purchased several pieces now with Evan's help and find him to be extremely knowledgeable, honest and helpful. Not pushy at all - genuinely wants to help me find the best pieces for me. The new location is absolutely stunning. Can't recommend Marshall Pierce enough. read more

I'm happy to support a local business if they are knowledgeable and provide good service. Marshall Pierce delivers on both. I took my fiancée's antique engagement ring in to be cleaned, sized and appraised prior to popping the question. They were able to provide a thorough, accurate appraisal for my insurance company and the 100+ year old ring came back exactly the right size and shining like new all with a quick turnaround time. She said yes. :-) read more

As we entered the store, we were given weird stares. The lady who was demonstrating the rings did not seem to care or take us seriously. Their service matched their rings: less than mediocre. read more

It is refreshing to see a small independent business have the fortitude to stand up for what they believe in while national chains fold like a house of cards. "MAGA"!!! read more

My fiancé and I just bought our wedding bands from Marshall Pierce & Company after being referred to them from a jeweler in NYC. I am so grateful for the recommendation, MP has been absolutely outstanding! Everyone who works there is patient, helpful and so kind. I will be reccomending Marshall Pierce to everyone I know! read more

Love this store! They were able to source my "holy grail" time piece Cartier Roadster XL Chronograph and it was a NEW piece! This watch has been out of production for years and because of their relationship with Cartier they were able to source a new one! Their staff is VERY knowledgable as well and most importantly DELIVERS consistent customer service. I always love supporting local businesses and especially family businesses that run deep not only in generation but also in a community. 5 stars for life! read more

Class act family business that goes back a few generations. They carry some fantastic watch brands and although I haven't purchased any of the jewelry it is all top notch. Highly recommended - Evan will help you find your dream piece! He helped me source some rare Vacheron Constantin links for a 40 year old watch, without him it would have been impossible. Thank you! Check this out too: https://www.hodinkee.com/articles/watch-shopping-chicago-a-visit-to-the-new-marshall-pierce read more

Marshall Pierce is a great family owned jeweler with amazing customer service. We purchased our engagement and wedding rings here and they were extremely helpful. We have also trusted them with family heirloom jewelry and they've made it beautiful again! They always take excellent care of us! read more

Quality, integrity, trustworthiness is how I describe Marshall Pierce. Ken Lewin is a total pro and knows everything about fine jewelry.

Unfortunately my experience has not been entirely pleasant. The watch I bought was described as new, however when I received it, it had dents. When I asked if I could receive a rebate since the item was not in as new condition, the agitated response I got was "do me a favor - pack the watch and send it back to us, we will gladly issue a refund". Well, first of all, Saul clearly has no idea how to choose a proper tone since MP was not exactly in the position to ask "for favors". I asked if I could get a replacement instead of a refund, I was told they don't have a replacement. I told I like the model and asked if they could at least contact a local AD and have them polish out the dents, I'll be fine with that. I have been following up weekly for a month, and all I received is that they are still working on it. I was impressed by the sheer amount of ignorance in taking care of this and eventually I visited the local AD that they were supposed to contact. The AD said only the manufacturer has the equipment that would be able to take out the dents and they would not be able to do it. So 6-8 weeks later I have no response on the matter from MP. To summarize, one star off for the lack of honesty describing the condition of a watch in a sale. One star off for poor manners handling the situation. One star off for misleading about the promised after sale service. I believe that one of the most important things in this high-value item business is integrity, and these gents failed to demonstrate it on multiple levels. P.S. someone added 6 reviews rated 5-star on the same date 2/2/16 after my review. Made me laugh. Probably after this note they will be deleted and amended. Make your own judgement... read more

Impressed with the customer service and always friendly staff. Its a must do when visiting downtown Chicago.

We flew in from Germany, for the wedding of my wife's sister. One of my wife's ear ring fixations broke and there was no time for her to find an alternative. The team at Marshall Pierce & Company not only called several stores, they actually came up with a creative yet elegant solution, how she could still wear her jewelry. I was deeply impressed by the passion for finding a solution. Highly recommendable, my go-to-place in Chicago for future purchases. Danke schön! read more

Marshall Pierce is my favorite jewelry store in the city! Evan was great to work with in helping me choose gifts that I gave to each of my bridesmaids for my wedding. I would highly recommend this store as it is a must-see on Michigan Avenue and there are jewelry pieces for all price points! read more

Great store and wonderful, friendly staff. Everyone is so nice and I have a good experience every time I walk in the store. They are knowledgeable and helpful in answering questions and I would recommend them to all my friends and family. Love Marshall Pierce!! read more

My wife and I got our wedding bands at Marshall Pierce and we couldn't be more satisfied with our experience. Everyone was incredibly helpful, knowledgeable and patient. It's very obvious that this is a well run family business, with owners and staff that pride themselves on the quality of their products, as well as, their service. We highly recommend Marshall Pierce & Company to anyone looking for beautiful watches and jewelry. They will not let you down! read more