I've been a customer of Madrag's Lawrence location since the day they opened. I was really excited,…read morebecause they had a decent plus-size section and their prices were cheap. Sadly, I have to give them only 2 stars now, because of these issues: 1) Almost non-existent plus-size area - When they first opened, they had a good selection of clothes to go through. Now? Just a bunch of overpriced t-shirts, wide legged jeans, and maxi-dresses - No thanks! 2) Rude Staff - As someone who worked in retail, I understand feeling frustrated when people come in minutes to closing time. But, I would never, EVER in a customers face make a rude remark about it. Also, yelling at customers about closing time and to get in line is inappropriate and not how you treat customers. Madrag, I gave you my business these past few years, but it's time I went somewhere else.

I went here today and I had to most amazing experience. The person working there was so helpful and…read morekind. The entire store was well organized and brought an energy of strength and empowerment that I really needed in my life at the moment. I am telling all of my friends about this place and I can't wait to go back

This place is amazing! 1 of my 3 dogs which is a potty suffers from anxiety with loud noises. So…read morethe 4th of July and New Years is not easy. On these days we are able to provide products from humble healings which decreases the stress level for her as well as ourselves. The customer service is also amazing! Bring your dogs, uncles, and cousins. You will feel welcomed!

This shop is a hidden gem right on Main Street in North Andover. I have been shopping here for…read moreyears, and always appreciate Stephanie's bright smile and outstanding customer service. She does a wonderful job procuring only the highest quality and best condition contemporary clothing. I have lost count of how many times I have visited, and I have never left empty-handed!

From the owner: Upscale consignment shop featuring women's and young women's current fashions, shoes, bags,…read moreaccessories and gift items.

Great service from the salesperson who helped me and my son this evening. He seemed to go out of…read morehis way to find my son a shoe that fits well and was reasonably priced. Sometimes at this outlet store you have to go find the staff people to get help, which might bother some people, but I actually like not having salespeople hovering over me! Store is always very clean and products are neatly displayed. The prices are excellent and to me that's the most important thing.

Love all the merchandise they have Staff needs to be…read moretrained in customer service , not at all friendly

I use to go in and look to see what you had in books. And ever since you've redone the store your…read morebook selection is lousy. I realize people read books on line. But, I like to hold a book. I am lucky if I find 1 book every few months. I use to buy books a couple a times a month. The company should never had changed the book department. Or at least the selection.

Everytime I order this location always missing something or wrong item . Whats worst , u called…read morethem ur order missing and u went inside the store and they want you to grab the item . The employees here are LAZY.

I was just looking up the hours for this location and noticed the one-star rating. I began reading…read morethe reviews and was totally amazed. I have been shopping at this location since 2002 and have had nothing but a great experience here. The employees are and always have gone above and beyond the service expected. They are excellent and have provided nothing but exemplar customer service. They are always there to help you and while I have seen some employees come and go, I'm glad Donna and Missy are still here!

This is not a review for loft itself, but rather this location. This may be long winded, however,…read moresomething NEEDS to be said about the ridiculous customer service to be experienced here... it seems I'm not the only one from the other reviews. I live in North Andover, and this loft is the closest to me other than at the north shore mall.. this is literally the ONLY store I shop at along with Nordstrom & Macy's. The loft clothes are legit my favorite, and really the only place lou&grey is sold at... So I've been shopping at this location for about a year. I am literally in this store 2-3x a month, and spend between $2-600 each time. I've never given any impression that I am a shoplifter, I've honestly never even left this store without buying 5 things.... yet SOMEHOW literally every time I go in there I've been treated like I'm scum. I get they may have a problem with shoplifters here, given the location, so the first couple of times I brushed it off thinking they're just doing their job... but after literally spending $500 I figured they realize that I'm here to shop, not shop lift. It's gotten so bad the last few times... who I am assuming is the manager, she is white, brunette, thin and older woman- she literally sees me come in, and pulls her girls aside and has them watch me, follow me around, and keep an extra eye on me as if I am a shop lifter. Listen, when I go shopping (especially at the loft) I take like 10-15 things to try on because I f*** love everything. Half of it doesn't fit me, so I put everything back on the hangers, hang it all back up, NEVER leaving anything in the dressing room...and then I proceed to buy the other half. This lady apparently doesn't like it. She's rung me up before, and every time she'd say "you know these are $60 each right?" As if I look like I can't afford them. Maybe I don't look like I can, maybe I just left work after working 12 hours and threw my hair in a bun and look a mess, maybe you can't stomach that a 28 year old woman, more than half your age most likely makes 3x your salary and can afford to drop $600 on cute tops, and it has your stomach turning. Maybe you just hate your life, or maybe you're discriminating against my looks or my age and assuming that I threw a bunch of shit in my purse and my card will be declined while you're ringing me out....BUT it never does. So what should be a fun night shopping after a stressful work week turns into a night of second guessing myself...wondering if I should leave my purse in the car, if I should put makeup on, if I should drive an extra 30 minutes to the Peabody loft (which has AMAZING customer service btw) or if I should even shop at the loft at all anymore.-which I actually stopped doing the last few months after my last experience there with this woman-- It is literally so insulting and infuriating

This is a great store to buy clothing for kids…read more They have a wide selection of both boys and girls. This store is always clean and and the clothing is packed in the right spots. So I don't have to look all over to find the outfit on the manikin. They staff is helpful and know we're stuff is at bits is a small store. This store(company) has amazingly great deals. The sale are always good. No just 5% off but 25% or more. They reward program is also a big benefit. One day we got 5 full outfits w/o shoes and shocks for only $1.00 we used all our points. I had a ton but didn't really think they would add up to that much. You got kids-Shop here!!!

Terrible customer service! Wasn't acknowledged until I said something at checkout. The sales people…read morewere too busy gossiping to do their job. They didn't ask a single question, or offer to print my receipt. Would it kill the sales person Neyali (probably spelled wrong) to smile or provide the smallest amount of customer service? I was not impressed, and will not be coming back to this location. This is a bummer because I love carters, and always have great customer at the Merrimack and Bedford MA locations.