Just a quick update to my prior review, this time I only checked out the HomeGoods section. They seemed to have a decent selection of items, but not in an overwhelming (for me) way like most of the others are. I find HomeGoods to be too cluttered, but this smaller size is a lot more doable for me. I didn't purchase anything but did see a few things I may go back and get in the future for a fair price. read more

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I had a frustrating experience at Marshall's today. I waited about 10 minutes for a price check on a small bar of soap, which already felt excessive. After finally being charged and completing my payment, I asked for a bag and was told it would be 10 cents. Since I had already paid, I had to wait again for them to process another charge just for the bag. After waiting so long for a simple price check, it was disappointing that there wasn't a little courtesy offered, especially for something as small as a bag. The overall experience felt unnecessarily drawn out and left me feeling irritated. I understand policies are policies, but better customer service and a bit more efficiency would have made a big difference. And it seems like I was charged $1.10 instead of $0.10.. read more

Marshalls - Department Stores Near Me - Tustin, California

I am giving them 1 star because they "ran out" of bags to purchase. Which I was here last week cost $1.99. In its place were bags that cost $16.99 with no alternative to a cheaper bag to carry out your items. Poor planning of the manager on Mother's Day weekend or an attempt to a money grab. read more

The customer service here is absolutely terrible. Every employee I encountered seemed to be miserable. The aisles are so narrow, it's overwhelming to stand in the store. There's no sense of organization, except for maybe the hair care section. The only thing they are doing right. I will never be shopping here again read more

Marshall's is my favorite of these discount chains. They literally have everything for both men and woman. All brands of casual and business clothes, dresses, socks, underwear, and shoes for all genders and all ages. Once I had found a Guess brand jacket for only $46, and this brand is never found anywhere else new, for this price outside the regular retail shop. I also get all of my hair products, facial creams, lotions, candles, candy, spices, pots, pans, home accents, dog beds, dog treats and poop bags all here. I even just found a $10 wig that almost matches my hair color, so I'm all ready for Halloween! BTW they do also have great Halloween decorations. read more

Marshalls - $10 wig! Ready for Halloween! - Department Stores Near Me - Tustin, California

This location is closest to me, so I have been there often as I like Home Goods. Several times when I have been at checkout, the prices are either not available or incorrect. Today I brought a mirror to the check out along with my other purchases and instead of the $12.99 it was tagged, they showed me another tag at 19.99 and wanted to charge me that price. I explained this was not the first time two prices have been tagged for one item, and the higher price is always what is charged. This is called bait and switch, and it needs to stop. Needless to say, AMA (management) and Yvette would not honor the $12.99 sticker price and said that only in Los Angeles do the stores have to honor the lower prices. They said it had been tagged in the wrong department, which is really not my problem. I did not buy the mirror and will no longer let this store practice continue without letting folks know. Along with the bait and switch, the customer service was terrible and very rude. Oh, and the racks are so close together that the carts cannot fit through. I would guess this location is not one of the bigger revenue sites, it's aisles are blocked with loaded bins as well. Skip this location and try Tustin and Lincoln location. read more

Marshalls - Mirror from Home Goods with 2 prices would only honor higher price. Bait and Switch practice. - Department Stores Near Me - Tustin, California

Very bad customer service by the Female manager of the store. She was very rude and refused to refund six dollars for a set of mugs that I purchased. The mugs were made in Italy and when I put hot coffee in the first one it literally exploded in my kitchen burning me. I was not seeking any Compensation for my injury all I wanted was to return it additional five glasses to the set and was met with a very rude aggressive woman. I did have the receipt for the first four but because they were purchased in two different cities I didn't have the receipt for one of them and was denied. This is the worst customer service ever. read more

Was in the area so picked up some toys for the youngest kiddo. They have a selection of age 3 and below toys at affordable prices!

was really hoping to leave a positive review... They didn't have my daughter swimwear sizes, the guy at the door just pointed to the sign he didn't try to get us any help. He didn't seem to care. There's a lot of clutter. And if you come across a store employee on the sales floor, they seem to look at what's in your hands, then you as if you're going to leave and not pay for it. The one where we live locally shut down Marshall so I was hoping that this place would be a positive option. Which is not unfortunately. read more

Marshalls - Walked in, ask for help and the Guy who seemed like a manager, just pointed to a sign that I couldn't even see. - Department Stores Near Me - Tustin, California

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I had enjoyed this Marshalls all my experiences--until today. I was at the store purchasing some ceramic solar patio decorations and a piece of furniture, excited about my finds. Unfortunately, that excitement was short-lived due to the rude and careless behavior of the cashier. From the start, there was no greeting, no smile--not even basic courtesy, which I can overlook. What I can't overlook is how carelessly she handled the delicate items I was purchasing. I politely asked for a bag and offered to bag them myself to ensure they wouldn't break. Instead of being respectful, she rolled her eyes at me and gave me a look that was downright disrespectful--looking me up and down with attitude. When she went to grab the other decorations without care, I calmly mentioned that she might break them. She snapped back with, "I'm not going to break them," while continuing to roll her eyes at me. At that point, I said, "If you don't like your job, maybe don't do it," and stepped away to wait for my husband to bring the car to the front, since we had a large furniture item. To make matters worse, I saw her talking to another employee about me, misrepresenting what had happened. I approached and asked if she was the manager. She said yes, so I calmly explained the situation--only to be met with a blank stare. Not a single apology or concern. It became clear why the cashier felt so comfortable acting that way: the behavior seems to be tolerated from the top down. This experience was shocking and incredibly disappointing. I've never felt so disrespected while shopping, and I truly hope this feedback reaches someone who cares. Thankfully, there are other Marshalls locations where the staff do act professionally, and I'll be shopping there from now on. A little advice: Management sets the tone. If you don't hold your staff accountable for customer service, the whole store suffers. read more

This is definitely in a weird location to me, but it's a nice Marshall's. I did not know this store was right off the 55 freeway tucked away in an old strip mall, next to a dollar store. Parking lot is medium sized. I came here looking for some cutlery for cheese for charcuterie boards and had to zero in and focus and not get tempted to buy things I didn't need. I will say the skin and hair care section was neatly organized and they had top notch products. While I did find the cutlery, I was kind of disappointed in the amount of selection for the kitchen section. I feel like a regular Marshalls would've had more variety but definitely would've been way more disheveled. If you're in the area I would check it out and if you need to get to a Marshall's off the 55 freeway this is it! read more

Marshalls - Totally hidden in the back corner. It's next to a Dollae store and across from Cancun Juice! - Department Stores Near Me - Tustin, California

I went to this Marshalls & Homegoods today to return a $7.99 utensil holder purchased from this same location on 5/18/24 that had a small chip inside that I didn't notice at time of purchase. The manager, Anna (white top and black pants) starts off by asking me why I waited so long. Today is July 6, 2024. Anna claims it's over 2 months. I disputed and said no, it's not over 2 months and that is incorrect. She then proceeds to tell me they can't return something I broke. First of all, it's not "broken" and I did not break it. Refer to photo of utensil holder circled in green on the counter with Anna in the background. Does that look "broken"?? Exaggeration seems to be one of her traits. A small chip is not the same implication as broken. Besides, I wouldn't be able to carry in a broken utensil holder to the store without hurting myself or one of the store's employees. She then further states that it's a liability for the store to sell an item in this condition as customer could hurt themselves and that everything the store sells is checked to make sure it's in "perfect" condition before it is put out on the floor. I argue this is such a bold claim because I could find tons of items immediately in the store that are not in "perfect" condition. In addition, as she brought up liability, this is a serious issue as the store sold it to me in this condition with this risk as there are multiple security cameras showing condition at time of purchase and today. She refuses the return regardless of reason and then states the exception would have been if I brought it back within 2 weeks and asks again why I waited so long to make a return. I told her people are busy and there is summer travel, graduation, etc. after May 18 and I don't think this is an unreasonable amount of time as store policy is 30 days return with same payment method or store credit after 30 days. Also, I have never heard of a 2 week policy and that is not stated ANYWHERE on the receipt nor at the store. Where and how did she even come up with 2 weeks? I requested to get the district manager's number and she just points out the 1-800 customer service number on the sign. I called and of course they are closed today as it is the weekend. So I proceeded to call a different store to get this number. Right when this was happening, a women wants to make a return that is way over 6 months for a much larger refund amount. I heard Anna say this is way over 6 months old but then proceeds to make the return without asking her why it took her so long or even giving her ANY difficulty. Seriously??? This occurred around 11:50 am so I am requesting for mgnt at Corporate level to review the security camera and look up that return transaction that occurred at the register to the left of me to confirm the original date of purchase from that return transaction. This is obviously hypocrisy at its best as she makes return exceptions at her whim for a customer with same ethnic background without any of the attitude or rudeness I experienced. I have to question why the difference in treatment and application of store policy? I didn't realize this store had such bad reviews but now I understand why. Even fellow yelper Kristina M., couldn't have said it any better about this store location by stating "If you are lucky enough they will accept your returns, but if they don't like you (just so) or they are having bad day/mood they will not accept it and will find so many reasons why." I called 3 more stores to confirm return policy and explained what happened at this store. All stores said they had no issues if I brought in the item to their store to return. One store was shocked that a manager would make such a big fuss over a $7.99 return and a couple more agreed that it was a stretch to claim items on the floor are in "perfect" condition and that there are damaged items on the floor that customers have purchased without being aware. This is a matter of principle. I will be following up with the District Manager and Corporate as policies need to be applied consistently across the board to the public without discrimination. Customers should not have to tolerate this type of treatment from store employees who want to abuse their discretion or suddenly decide to have a power trip. read more

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JULIAN WAS THE BEST TEAM MEMBER. Helped me find exactly what i needed. give him a raise. i will be coming back

purchased a sweater three days ago only to find that there were two sales tags. I paid the higher price. I called to inquire and was told to bring the item and the tags in. spoke to a male manager and he said the tags on the item didn't make sense and it looked like it was switched from another item. my issue is not that he would not refund the difference, but rather that he said it in an accusatory tone, implying I had switched the tags. so not only did I waste gas going over there but was insulted by the manager. unfortunately at that point the only remedy was a box of Reeses Pieces from the Dollar Tree next door. the people were nice in there BTW! read more

Service is horrible. They have no business sense line too long cashiers don't care management. Don't care...

although this marshalls has a good variety of items, employees on the sales floor are extremely rude. Not only do they stare you down, but they pushed me several times while I was shopping. The girl who was working in the cosmetic area and the one who was working the ladies clothing area both pushed me and were inches away from my face. Didnt say excuse me or sorry, The lady working in the cosmetics pushed me twice. At first i thought it was a little girl looking at the items and she had shoved me out of the way. The second time she pushed me i was caught off guard and to my surprise it was a worker. She just stared me up and down and said nothing. The other lady working the womens section shoved me out of the way while she was putting things on the rack. She kept pushing me and pushing me. Things happen, maybe someone doesnt see the other. but this seemed to be a reoccurrence with the ladies on the sales floor. The girl who was working cashier though was very sweet. read more

The Cashier insinuated that we had swapped a price tag on a stainless pot. She didn't "believe the price." That she would have it checked but whatever. She made me and my mother feel unwelcome at their discount store. We had come with the best intentions to buy even more things, but I will not be returning to this store. read more

I came here on 2/10 to buy an outfit once I got home I noticed that there was a small stain on it. Obviously I was going to return it because why would you sell an item with a stain on it? I came to return it two days later (2/13) and they would not give me my money back because they said there was a stain on it. I explain to them that I had already bought it with a stain. Unfortunately, their customer service is horrible, but what would you expect from a Marshalls? On top of that the store manager was absolutely rude. He kicked me out of the store and he was raising his voice. I hope he honestly gets demoted or fired expeditiously, because why is this store management? read more

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Marshall's executives! what is your return policy because I don't think we are all in the same page. I have my receipt, blouse never worn but I can't return it because they don't believe it was never worn. I'm well within the 30 days and they are questioning that. How! I returned 2 other items no issue but somehow this one item is not returnable. Unreal and over a $24.99 blouse. Sounds like lessons from Costco and Kohls are in order. Disappointing to say the least. read more

There was a nice election and the cashier was really nice. I got two pieces both of which were on sale. Customer service is 1 million times better than Ross. read more

Don't go unless you have literally at least 30 minutes to stand in line. It doesn't matter if it's a Tuesday at 10am or 9pm there is consistently a long line and 2 cashiers. Not sure why they wouldn't hire more employees obviously it's a busy location! read more

The store has fair amount of Marshalls & Homegoods items. However, the store is not organized, things are thrown everywhere, the associates and supervisor are not knowledgeable which makes your shopping experience a nightmare. The cashiers are very slow and supervisors (Donna) is non-competent which makes your stay in the store a lot longer. I don't understand how can they hire such a dummy supervisor. Totally does not make sense and disrespect to the customers. Definitely lack of training on their employees and sense of urgency. read more

I love and hate this location at the same time. It is a Marshall's/HomeGoods next to a Dollar Store. It is tucked in a weird location straddling very wealthy Tustin and not so wealthy Santa Ana. There is always a good variety of items and the store is reasonably kept. The employees are generally nice, but can be dismissive if they are busy/overwhelmed. The worst are the shopping Karens here. You can spot them a mile away with their branded track suits designer bags. They act like they own the store and expect it to be Nordstroms. They will block racks they want to shop with their carts. Understand there are some less wealthy folks here of all life walks here, which might be a luxury for them to upgrade from Dollar Store. They have a right to shop here too, and it always flabbergasts me the horrendous egos and self serving nature of the well to do here upon other shoppers. read more

Horibal costumer service I bought flat iron and i just tried once and the cashier asked me if i used it and i said yes I tried to see how is it work but it looks like very brand new i could literally lied to her but i was honest The location was at alton read more

I met the rudest worker here. Her name was covered on her name tag, probably on purpose. I was going to come back but never again.

Pretty cute little store that has a really good selection of home decor. I came here with my sister because we needed to redecorate our house. They had a lot of stuff on the walls and a lot of stuff that made it really easy for us to purchase the stuff that we needed. They had some really good colors as well. They had some awesome pillows that were so soft and so cool I actually had to buy some for my daughter and for my son as well because his wife definitely wanted some of these things they have a very vast shoe collection and they have a really good price point. A lot of the tops that they have are super cute. It's definitely something that I would return to especially during the holidays and purchase some more gifts for a lot of my family members read more

This is usually our go to Marshall's and Homegoods location. We always find great deals here and always see more than enough employees around if help is ever needed. With covid going on they only allow a certain amount of people in the store and have sanitizer around the building if needed. We recently came here and purchased a chair that we later found out couldn't fit in our car. It also had a scratch that they ended up giving a discount on which was very nice of them. We found a friend that had a bigger car and they even held it overnight for us which we did not expect. Overall we have not had a bad experience here and always have an enjoyable one. If you need to waste some time come check out this Marshall's. read more

If my dark skin could turn red, it would whenever I have to shop; I hate it. The malls are the worst...not just for the traffic, but also because they charge full price. It cuts down on my yelping eating budget, a crime . Thankfully, I'm not a fashion geek that wants the newest styles. So Marshall's discounted goods, mostly last year's unsold brand name goods, are fine with me. Just give me good quality at a decent price. For 10 years shopping here, my wallet doesn't cry when done. So this Marshall's on 17th and the 55 freeway is close to me, has decent parking, and fits the bill. It's large enough to have a decent selection for men's and women's stuff and lots of housewares, and gifts during holidays, e.g. stereo headphones, cologne sets, etc. But it's small enough to pick through the stuff in quick time. During the holidays, they add extra rackis, bins, and it gets bought up quickly. During the Christmas rush, I bought a $20 sweater (with a $50 retail tag) sweater for a family friend. But then I noticed there was an Adidas top (retailed for $50 at tennis shops last year , here for $30 in my size so I snagged it for me. Then they had some Nike socks which retail at $20 at half that price. During the holidays and weekends, the lines might get long. But it goes by pretty fast. All along the single line, there are lots of displays - great for suggestive selling on things like gourmet candy, coffee, socks, hand cloths, etc. Unlike Ross and TJ Maxx, they have a bathroom, not the cleanest, but I like to wash my hands after I shop before going to the register. After seeing little kids with runny noses dive in and out of hanging clothing displays, it's wise. So if you ever ask yourself, "What's that stain on the pants leg?" there's your answer. Looking at my $60 plus receipt, it turns out I saved $55 from the retail prices on the items I bought. And that's good enough for at least two big meals, including tax and tip, at one of the many local restaurants within 5 miles of here. read more

RUDE CASHIER!! AND I'm assuming the other was MANAGEMENT. They both had ROTTEN attitudes. Too lazy to find out CORRECT price on merchandise. NO THANK YOU...I'll buy somewhere else.. Don't like your jobs...Move on read more

This might be an unpopular opinion, but I really hate that this Marshals was turned into a Marshall's/Homegoods store. It would have made sense if they had expanded the store size but they didn't... so it's the same store but with a lot more home decor and a lot less clothes. Again, this may be just me but I feel like there's way less clothes. This was genuinely one of my favorite Marshall's and I could always find at least one cute outfit each time I came. And even though it wasn't close to me, I would drive to come to this one specifically. Oh well. I had a little situation on Sunday where I purchased an OPI Nail polish for 7.99, which I thought was a good deal. Only to go to Tj Maxx later that same day and see the same nail polish for $3.99. I went back Monday to return it and they didn't want to refund me my money bc the price was wrong... obviously, I knew it was wrong and that was the reason I was returning it. I guess they thought I had switched the label... the associate helping me asked the manager and the manager didn't want to give me my money back... I was getting really mad. I even suggested looking at the cameras bc I knew I had paid $7.99 for one nail polish... so the coordinator overheard and said to give me my money back, which I then ended up using to exchange it for something. Idk why the manager would think I would try to steal $4... that is ridiculous and I was about to bust a scandal but thankfully someone was reasonable and realized I wasn't lying.... read more

This location no longer accepts Marshall's Ereceipts- you must have the original receipt or accept store credit. Otherwise, the store is large and well-stocked. read more

I recently went in to pick up a towel and ended up getting a few little items. I've read many bad reviews. Personally I've had a pleasant experience. I was helped by Heidi on where to locate a few things. She's was very kind and helpful. Once I got up to the cash register I was greeted by an older woman who was also very kind. They have a lot of great items at a decent price. I'll be returning. It's more organized. The parking lot is not a problem they have tons of parking. read more

I shop marshalls and homegoods all the time but will never return to this store. Two identical items were tagged differently and when I brought up the discrepancy at the checkout stand the manager determined that the higher price tag was the "correct" one and therefore was going to charge the higher price for both items despite one having the lower tag. That's not how to do business and I will not give this store my money. read more

Today, April 18, 2023 around 6:05pm at the Marshalls/HomeGoods located at 17261 17th St, Tustin, CA 92780 I, a female, went to the fitting room to to try on a blouse. I walked there with my wife, also a female, and I asked the employee at the counter, Daisy, "can she wait outside the dressing room so I can show her my shirt to see if it looks okay?". The employee, Daisy, looked at my wife and said "no, he can't." I corrected her by saying "he? *then emphasized* SHE can't go sit in that bench right there outside the door?" The employee, Daisy, shook her head and said "If you want him to see your shirt you can come outside over here or you can use the men's dressing room." I said "Why would I use the men's dressing room when she and I are both females??" The employee, Daisy, sighed and said "okay go ahead" and handed me my number. There was no apology from her, not even after we were leaving the dressing room. Why would she keep assuming my wife was a male even after I corrected her a few times? Right after, my wife was too embarrassed by what the employee, Daisy, had said that she no longer wanted to continue to look around the store. I asked the cashier if she can call the manager to the front, Dan, so that we can make him aware of the situation, but my wife felt she had enough embarrassment and didn't want to wait for the manager. Employees should not be misgendering customers, and when they are corrected they should apologize. Employees should have diversity training and that employee Daisy needs to be spoken to by a manager about how she speaks to customers and how to work in customer service. That employee, Daisy, discriminated against the lgbt community. Just because a woman has short hair does not mean she is a man. My wife did not deserve to be treated so poorly by your employee. More training needs to happen, and she needs to be talked to about this matter asap so that she never discriminates again. Very disappointed. read more

BEWARE and have your guard up at all times if you decide to shop here. Ive shopped at these stores in various counties and this is the worst store. Be advised this store has no cameras in the parking lot and the area and the parking lot this store is located in is SKETCHY. Lots of weird people that don't belong in the shopping area frequent this location. I'm never coming back here, not worth it. Even the people shopping in the store gave me the creeps. read more

Lots of discounted stuff at competitive prices. The clothes are placed on racks and sorted by size. However you need the time to sift through it all. Good selection of cosmetics and gift boxes. Very easy return/refund process. Make sure you keep your receipt. read more

Had a hard night at this location. I was making a return and the manager came over and essentially accused me of stealing items and retuning them, which did not happen. Customer service is pretty rude and I was quite offended by the accusation. read more

Love Marshalls I can always find clothes that I like and also home decor I love. Always have great prices and the store is well stocked. Marshals is well organized the store setup is perfect for finding what you need read more

They sell a lot of great clothes and shoes at very affordable prices. Purses r great too. I don't know what is wrong with the people who do all the grumbling. We have shopped there since the first one opened in r area. My husband came home so excited about the great prices. read more

Terrible customer service. There is no one on the floor to help customers with questions. I have walked the entire floor to find one person who was unable to leave her post. Her best advice was to keep walking around. I eventually called the store to ask for help and see if there was anyone that could meet me the kitchen section. Their response was everything they have on the floor is all they have. That wasn't even my question, but OK, cool. Management needs to evaluate the way in which their employees help and speak to guests. read more