I needed to purchase a dress for our son's June wedding. I…read moream not a shopper and am very insecure with outfits. Ann Tobias (Selling Specialist/Dresses) was WONDERFUL. She was attentive to my needs and honest about the look and style that would work best for me. She was patient and was not rushing me through the process. I am happy with my purchase! I would gladly see Ann again regarding my wardrobe. I give her 5 stars. Thank you, Ann!

I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone…read morewho's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle?

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

I always shop here when I come visit from North Carolina. Excellent customer service and unique…read morepieces!

I ordered a few high end pants online that were delivered in individual tiny plastic bags…read more Literally jammed in. Anyway, tried them on, one was huge on me so the very next day I went to SUCKS to return it. The woman, then the manager wouldn't accept it saying it looked worn: pointed some little snug on the bottom and wrinkles/creases in some areas that only them saw. I literally got the package after 6pm the day before, so unless I worn them to bed.... it was a real pain to return them, but trying to accuse me of returning an used item- they can go to hell. Sticking to Nordstrom from now on. I prefer being ignored while I shop because I hate talking, but if that's not your thing- prepare to not be acknowledged at all. Oh and shoe department is a joke!

Ordered a $600 Burberry scarf and it arrived balled up in a piece of plastic. Buying designer items…read morecomes with the experience. The packaging with designer is usually exquisite. This was just disappointing. How can you gift an item full of wrinkles and zero presentation. I will be returning this on pure principle! Do better!

I was once very impressed with this Macy's. I was a frequent visitor years ago. Back then the store…read morewas grand, well organized, and had exceptional service. The entire shopping center and this store recently sharply declined. I was very disappointed in my last experience. SHOPPING CENTER: The shopping center contains Macy's and Target. The plaza was formerly more lively. The store has multiple entrances, and two parking lots. Surface lot parking is limited. Parking garage space is plenty. However, this parking lot is very dark day and night. It doesn't quite feel welcoming or safe. STORE/INVENTORY: The store is your typical Macy's experience with a little less dazzle. There are no seasonal decorations. The inventory is mostly in disarray. It is also very dated. I was surprised to see the styles of dresses especially. The good news is that there is a big clothing sales section. Overall, it's hard to understand the pricing of items due to signage and labeling. The inventory online doesn't reflect the in-store situation. I was looking for various pairs of shoes that were available online but not in store. Not just a single pair, multiple. SERVICE: Honestly the service is terrible in multiple ways. Beauty department has very persistent sales tactics. Even if you politely decline the perfume offers, the sales people persist. Personally, most perfume gives me headaches so I didn't appreciate the persistence and lack of understanding when this was shared. Some areas of the store completely lack service. For instance, the shoe department is completely unstaffed. You are on your own. It just seems like one area where the assistance could be valuable. Checkout is the most unfortunate customer service encounter. I approached checkout with two pairs of shoes worth over $200. I was trying to find a second shoe for the display shoe in my size. Since there was no one in the shoe area, any other departments, it was the only place to ask. There was a lot of confusion before it was sorted out that the shoe area is not staffed. I was then handed the shoe and told to go resolve it on my own and find the other shoe. There were no attempts to even pretend to look. The statement was - "we don't carry these shoes in store, we don't know about them." The sales associate kept handing me the shoe and sending me away. It was very confusing, I genuinely didn't know what I was supposed to do. Return the shoes or look again? Long story short, I went to Dillard's and had an exceptional experience. I didn't buy anything at Macy's based on this experience. I wouldn't recommend this store for positive customer experience. It was once quite pleasant but not any longer. The service is severely lacking unfortunately and needs significant improvement. There is just no customer-centric experience.

Macey's, you need to give jasmine a raise or never let her go she is beyond valuable to your…read morecompany. I went in unsure of what cologne to get, after looking I asked a lovely women named jasmine who works in the fragrance section. She not only helped me chose one I liked but also made sure it was the right choice for me. I highly recommend going to shop with jasmine she will get you right every time!

Ran in to grab some last min items. The store was very busy. Only downfall is they only utilize the…read moreself checkout. There was a group of ladies that were struggling and they only had one sales associate to assist. The store was clean and organized. They had everything on my list. Just wish all checkout were open to expedite the long self checkout line.

Absolutely the tiniest target i've ever walked into. Locks don't work on the bathroom, I did not…read morefeel safe at all. Ended up with all the items i needed.

The big department stores here are Nordstrom, Saks, Fifth Avenue, and Dillards…read more I usually try to park by Macy's, since it's a store most familiar with. I decided to park by Nordstrom instead. I just saw a pic that there was a shooting here back in March of 2018, that's scary. It's rather dead in the shopping center and there's not a lot of cool stores to look at, that's unique. I think the biggest concentration of people would be in the food court area. There's quite a few empty kiosks and stores as well. A sign that shopping centers have dwindled in popularity?

Very high end. We shopped a little here and there and were in the area for the coffee spot next…read moredoor. Place is enormous with great selections and easy parking.

First time here, and the store has everything but shoes. I found a couple of children's outfits I…read moreneeded as gifts. The overall store was nice, and a lot of people were shopping. I noticed the Beauty area was messy with the small cosmetic/lotion/hair items lying around. The clothing areas are not as large as other stores, but adequate. A second room holds housewares, linens and lots of pet supplies. Don't overlook this store. It's worth a stop.

I'm a TJ Maxx girl, and this location is a No from me. It's on the smaller size, and really packed…read morewith merchandise, but very cluttered and hard to maneuver. There were a lot of staff restocking, but they were just kind of zooming around not looking and I had to dodge more staff than shoppers. The location has all o f the sections, and there was a decent amount to browse, but it was not an enjoyable experience, so I'd probably stick to the location in North Olmsted. Leaving, I'm pretty sure someone was smoking pot in the parking lot. You do you, but my coat soaked that smell up and I had to crack a window to dissipate it.

This is my local Target. The staff (including pharmacy) are always friendly and helpful, and…read morecashiers are smiling. The store is pretty typical though sadly a bit lacking in the toy department. The Steelyard Commons Target is way bigger for toys and also overall, so I'd recommend going there when needed. It's a bit out of the way if you're an eastsider but it's way "better" than settling for the Walmart nearby. Tip: They usually have promos when buying laundry detergent or other house supplies, to buy X products and get X amount on a Target gift card. I try to do these... household items don't go bad and free money is my favorite! As far as parking, the lot is a mess (poorly lit and not well stop signed) but there is always ample parking.

Quick review because I don't want to harp on. My boyfriend and I really do not like this Target…read more Its layout is confusing, the parking structure is a disaster, it is understocked, and always has long lines. The upstairs checkout lanes are never open and it took us forever to find the shoe department. In the end, we didn't continue to shop around after picking up a pair of $35 shoes because this claustrophobic store had exhausted us. Now I remember why I hadn't been back here since I first moved to Cleveland 6 years ago. It has only gotten worse.