I used Martin Plumbing for the first time and had a great experience. I found the plumber, Nuquay, very nice and it was clear he knew his trade. Like most contractors they will give you a 2 or 3 hour range for when they will arrive. I asked them to call in advance so I had enough time to get home and they did that which was very helpful. I feel like they are a very customer focused company which is great. Also I felt the company's pricing was fair. Overall I would definitely use this company again and recommend them to my friends. read more

Luis and helpers Michael and Will did a great job replacing some very old and corroded sewer and gutter pipes. They were very professional, skilled, and hard-working, arranging the work so that we were unable to use toilets and water for only a couple of hours. Leon, the owner, told us it would take three days, with only one day unable to use water, and they kept to the schedule exactly. We will continue to call Martin Plumbing from now on. read more

As an ex employee of Martin plumbing and heating at the beginning Marty was a great boss took care of me really good but I guess the more money he made the less he cared about his employees wanting more and more out of me did many jobs by myself and I'm sure he was satisfied with it unfortunately he had gone on vacation and left Leon and charge he would send me out on two men jobs until one day I couldn't take it anymore and I hurt my back and suffered from a herniated disc unfortunately this is where everything changed someone mentioned in one of the reviews that Leon is a control freak well they hit the nail on the head very difficult guy to work with who thinks you owe him your life because he's your boss unfortunately he's probably the worst guy I've ever worked for and doesn't belong in the customer relation part of the business although I wish them luck I'm sure the greed has gotten to his company from all the bad reviews I read they're going downhill I guess karma is starting to catch up to him as for Leon the tyrant thank God I don't have to deal with him or anyone like him again. read more

Martin Plumbing's Lindsey and Nu-quay rescued us when National Grid left us in the lurch in freezing weather. Our story: A NYC mandated inspection found a small gas leak in our home. National Grid SHUT OFF our gas on a freezing Tuesday morning. National Grid's tech Justin broke the top cellar step when he came to SHUT OFF our gas (indefinitely!). His parting shot, "You gotta get a Master Plumber." I called our long-time local plumber who could not come for 3 days. Another firm we'd used couldn't come until the following week. I called the other three well-known Park Slope plumbers. Only Martin Plumbing offered to come the following morning to assess the job. Amazingly, Lindsey in Martin's office called back a couple of hours later: Nu-quay (a Master) would stop in to inspect the problem now (Tuesday 5:30 PM). He did and, as promised, called us at 8:25 AM the next morning with the estimate. He could come on Thursday to fix it (the earliest of any plumber we contacted). Still freezing outside. Nu-quay arrived in the two-hour slot he'd given us for Thursday morning. In an hour it was fixed. He had the right pipe in his truck. The next chapter was the agonizing task of getting National Grid to resume gas service. I won't get into that here. UPSHOT: we were not even a customer when I called Martin that cold, cold Tuesday. Now we're a customer for life. Thank you Lindsey & Nu-quay. BTW, two other leading Park Slope plumbing companies never called me back. And, National Grid's tech left us with that dangerously missing top step (no apology, no offer of remedy.) read more

I called Martin Plumbing for a leak. They came promptly, quickly found the problem, and gave an estimate for repair They were neat and professional. However, they gave a cost estimate that was three times higher than any other plumber. They also indicated they would need to break large portions of floor and wall so they could get to the pipe more easily. I had another plumber do the work. It was harder to do the work with the floor and walls intact, but he saved me a bundle in repair costs. Even better, I saved $1000 compared to Martin Plumbing's job estimate. I'm sure Martin plumbing would have done an excellent job, but they would have over-charged me $1000 and planned to take shortcuts that might have made their job easier, but which would have created expensive collateral damage. In summary, use them if you must, but avoid them if you can. read more

They were fine at my assessment, took $125 cash, promised a receipt by email and summary of their findings so I could get work done, then went MIA. I have no proof I paid them, I've called 2x and texted 3x in the past 15 days, and no contact from them. Don't use!! read more

Professional and punctual, but overpriced. Replacing 2 seats and 2 washers on a shower-body, $225 (job done in 30 mins). Edited 02/22/2013 - Another example of their expensive fees: electrically clearing some draining stoppage: $375. If you're not in an emergency I would definitely suggest to shop around. read more

Martin's plumbing and heating was called to our residence after our smoke detectors went of due to our upstairs heat unit smoking. Christian and another guy fixed the problem but most important calmed me down. I can't thank them enough for their professionalism, fast service and explaining things in my language. Now I have a forever plumbing and heat company . read more

Leon is very business-like and immediately makes you feel better about the fact that you need the hot and cold risers in your building to be replaced from the basement to the top floor. Their estimate was cheaper than Vigilante but not the cheapest we got. They came on time and did a great job. I also used them for a minor job: stop my toilet from running! It wasn't cheap (about $100) but worth every cent because they came right away, took 5 minutes and did a good job. Plus, I no longer have to lie on the floor with a pillow over my head rocking back and forth to block out the endless drip drip drip of my running toilet please god make it stop!!! read more

We have been using MPH for many years - we live in a 100+ year old Brooklyn brownstone. Most recently, they replaced a # of old, cracking, intertwined pipes in our basement, including the pipe from our tenant's toilet (involved resetting that fixture). This work also involved several visits ahead of time (at my request) to plan together about the work and to coordinate this work with that of a basement waterproofing company. MPH is always prompt in their communications and appointments, they provide professional and high quality service, and their prices are fair. I recommend them most highly. read more

I've been through a lot of plumbers, from the guy who took 4 hours to fix a dripping sink to the guy who broke a pipe while working, charged me to fix his mistake, and then left my bathroom littered with dirty rags, pipe shavings and empty soda cans (and reversed the hot- and cold-water taps in the shower). So when I decided to try Martin Plumbing to fix a badly stopped-up sink and improperly-installed garbage disposal, I was dubious, to say the least. But Marty and Anthony showed up exactly on time, gave me a very reasonable estimate, and set to work immediately. They were clear about explaining my options, and answered all my questions without pause. They had to replace all the under-sink plumbing, yet got the job done quickly and easily, and even re-routed the pipes to provide more efficient flow (and give me more storage space under there, too). In less than an hour, they were completely finished, and left the workspace so clean that, upon seeing it, my partner didn't realize they'd already been here and gone. What's more, these guys were really pleasant, unobtrusive yet friendly, and even treated my attention-hungry pug with indulgent affection. Finding a skilled, trustworthy and affordable plumber feels a bit like winning the lottery without having bought a ticket. My dog trusts them, my sink and disposal work perfectly, and my faith has been restored. I'm definitely putting these guys on speed dial. read more

Called these guys on a Saturday and left a msg about my water main being frozen. I left a msg and was called back within 15 minutes. The person who returned my call (forgot his name) listened to me explain what the issue was and walked me through some trouble shooting steps. When it was clear to him that indeed my problem was a frozen water main he gave me some advice. He said that it would cost $275 for them to come and look at it, but basically there was nothing he could do that I had not already tried and he told me as much. Then he suggested what I should do next to fix the issue. I was not charged a dime and was listened to and given professional advice in an unhurried manner. You don't get that often enough these days. Next time I need a plumber I will certainly think of Martin Plumbing. read more

Have used them for years. My landlords used them before I was a homeowner and even as a tenant when they came to service the building they gave me good information. Now as a homeowner of over 15 years, I've depended on them....their work is always good, and if they don't get it right the first time (say, in diagnosing a problem), they will stand by their work and get it right. Also have had them do big jobs (switch out older water heater/boiler.) In my experience, it's a good business run by dependable and pleasant people. read more

A couple of weeks ago we noticed water leaking through our grout when the upstairs shower was on. The first few people who came did not accurately "diagnose" the problem or solve it-though we were charged anyway. I finally called Martin Plumbing and Nuquay came the same day I called, took his time figuring out source of problem, found it and fixed it! I was sure they would have to break through walls and charges hundreds of dollars. But it turned out to be a relatively simple adjustment of a fixture and ended up costing $150 (though he was here for an hour). I had so prepared myself for a long and costly job that I was happily shocked. Nuquay was incredibly capable, personable and professional.He also made sure to clean up after he finished the job. I could not be more happy with Martin Plumbing. read more

I've used Martin Plumbing and Heating three times now, and with excellent results. They are not "cheap" but their prices seem fair for the quality of work they do. Here were three different jobs: Job 1: Linkage under sink dripped. I tried to fix it, but once I got one sealed right another one leaked. Martin came over and came up from the truck with any necessary parts. They rebuilt it, and it was rock solid for years. They were professional and courteous and knew exactly what they were doing. Job 2: Drain backup between two bathrooms. Not only would the water not drain, but it would fill the opposite sink in the other bathroom as well. They snaked it (and had to go really deep) and pulled out a whole cat's worth of hair. Again, fast, efficient, effective. Job 3: Biggest job ever was to replace all the radiator valves. The old ones leaked and we were about to redo the floors. Not only did they offer two types of valves, but they took the time to explain each and why the existing valves didn't last. They took the time to make sure the radiators were properly drained in the entire apartment line. They tested everything before they left. You might find cheaper, but I don't think you'll find better. I'm practically looking forward to Job #4. read more

We have used this service several times over the last couple of years and always been satisfied with the work done. The dispatcher who answered the phone was very helpful and accommodating. The last time we called to fix a clogged drain we realized at the last minute that we also needed a pop-up assembly installed. We called and were told that it wasn't a problem. They have always done a good job whenever we called them and the staff are very friendly. read more

If I could give Martin Plumbing less than a star, I would. We have always used them to service our boiler in the past, as well as do other plumbing. We had never had any problems before. Had to call them last week when our boiler overflowed, getting water throughout the system to leak from almost every radiator, none of which was Martin's fault. We had drained the system before their plumber arrived. Because we had done that to get the water out of the pipes and stop all the water cascading through every room in the house, the valve that caused the problem seemed to be working. The valve is old. The plumber (a new guy to us) came out, pronounced the problem was gone without really checking the valve carefully, or assessing it's age or anything. He decided sediment must of been the problem even through we told him we had flushed water out of the system about 2 weeks ago. He said its probably fine and we should flush water more often. We asked is something wrong with the valve and he said no since it seemed to be working fine now. We asked if this could happen again and were told no, very unlikely since it seemed to be working again without his having done anything. He did some work on another pipe at our request. No problems while he was here but less than a week later the whole thing happened again causing much more extensive damage in the house. When we called Martin, got same guy on phone who didn't take any responsibility since "it was fine while I was there and during the time I did the other work". Also told us despite the fact we had to shut the boiler down and have no heat while it's 29 degrees outside that it would take 5 days for him to return because of his schedule. The new part would be $300 plus labor. We got a new plumber here who was able to see exactly what was going wrong with the valve immediately. As i sit here in freezing cold house, I can tell you that I am extremely unhappy with Martin Plumbing. I do not feel that their response was adequate at all, especially in light of the return of the original issue and the additional damage to my house. read more

Only bad experiences with Martin Plumbing. Did a terrible installation of a new water heater--advised me on the wrong size so it doesn't efficiently heat my apartment. Heater breaks down annually because according to Leon, pipes need to be drained before the heating season starts. Why he didn't tell me that when he first installed--well, probably because it costs me over $300 each year for him and his incompetent staff to come and drain the pipes. Completely took advantage of my lack of knowledge about plumbing. I trusted Leon and trust was totally misplaced. Very unprofessional, very rude, but beyond that, really bad service. And completely overpriced. Take your business to Donato's or B&D. read more

Had a water compliance job done by this business last year. Received no communication and follow ups after the job was done. As a result i had to pay another plumber for the same job that he was hired to do in the first place. 5 months later he then produce an invoice and asked me to pay for the water compliance certificate in which I NEVER received. Grant himself denied all responsibilities, offered no apologies and insisted it was not his fault even though it was EVIDENT and WRITTEN in writing that his guys had the wrong instructions/ email address written. When I spoke to him that the issue was resolved through another plumber, he frankly did not care. Even went as far as knocking on the invoice address to ask for payment (despite having explained that my folks live there, not me, so leave them out of it). Did not leave until I had threaten to call the police. Not to mention he had originally quoted "around $100" over the phone, the invoiced amount was $330. Local service usually meant better service and efficiency, not in this case. Ended up paying twice for the same job and it was apparent Grant had close to zero work ethics. Extremely disappointing. read more

The attached website IS NOT for Martin Plumbing & Heating in Red Hook, Brooklyn. I'm not sure why Yelp have attached this website to the address information here. I'm sure MPH would like to know about this, as i'm sure they are losing business! Reasonably priced, quick response, friendly staff, quality service. You can't ask for more. read more

Our Coop has used Martin a number of times and we have been very happy with the service provided. Customer services has responded promptly and when there is an emergency they have expedited a plumber to our building. We have also found the cost reasonable and the repair people friendly and knowledgeable. In our case, Martin has been the way to go and we will continue to use them. read more

Not particularly competent. They have wrong information and were unable to identify obvious problems. Had a leak coming through the ceiling in the basement that was obviously coming from the upstairs bathroom. The plumber said he couldn't find any problems. I also asked about our basement flooding and he said it was overflow rain water from the city and there was nothing to do. I got a second opinion plumber who found the problem with the first floor bathroom and fixed the leak. He also figured out that our sewer pipe was broken and that was causing the basement flooding. I think martin can handle and easy job like snaking a drain, but if you require anything more complicated than that, don't use them. They are unable to diagnose or problem solve any issue that requires more than one step. read more

Martin Plumbing has done several jobs for me over the years. they have never been cheap but they have done competent work. my last experience with them, however, is my last. the work got done but took several return trips to properly complete the installation. they also suggested additional work that, upon checking with another plumber, was totally unwarranted. beware! read more

We had great experience with Martin Plumbing the last time we called them. The fee is slightly on the high side but they came right away. The only problem with Martin Plumbing is that they have no weekend service, including answering service. If you have something that needs immediate attention, you are on your own. read more

I called to get a quote for a job in manhattan. they said they didn't do jobs in manhattan, but recommended somebody who did and took the time to explain a few things related to NYC plumbing codes. very helpful. read more

I have unfortunately worked with Martin on two projects now and I will never make the same mistake again. I used them for an emergency leak and they installed the wrong part on my toilet which eventually meant that I had to completely replace the toilet. Because the project had already been started with them I used them for the replacement which was so poorly done that I am going to need to retile the floor. I was forced to use them again when I was trapped out of town months later and my downstairs neighbor complained of some evidence of water coming through her ceiling. The details are long and arduous but it was reported that there were no leaking pipes in my apartment and I thought the matter was over. In fact a potential issue was discovered but noone followed up with me about a potential problem they identified. In the end a $5 problem is going to cost me thousands. I called to discuss the matter but was told that they had informed me of the potential issue in the bill they sent me. Water issues need to be handled right away. Any plumber that thinks noting problems at the bottom of bills mailed out is suspect. This company has terrible customer service, no follow through and the work that they did for me had to be fixed at a higher cost. Avoid them at all costs. read more