I'm sorry that I provided a raving revenue. After 2 months of poor quality leads, they just take your money. I had a good initial start then it just collapsed. Good reps and customer success team but they are hand-cuffed to doing the right thing. It feels like management knows how bad it is so their policy is no refunds. read more

It appears if you have something substantial and and you're someone on meager means, this is not the place for you! I'm in need to some legal help too bad this is not the entity for that help. At least they replied. Some don't. read more

I don't usually write reviews but this time I feel compelled. If you are interested in paying NOLO for leads be forewarned, you will be giving them more money than business you get in return. They charge you UP FRONT for the month's leads they say "will come". They give you about the same number of leads each month, no matter how the economy or your specific field is doing. Meaning, if patent filings are low, or immigration flings are low, they still magically seem to find the same number of leads to sell you each month. Most leads do not pick up the phone call. Those that do say they never requested to be contacted and never needed an attorney. Others say they were filling out online surveys or sweepstakes, I've had people tell me they were filling out a job application or looking for a loan.... NEVER looking for an attorney or needing legal assistance. But I am charged for the lead anyway. They tell you that you can dispute leads but that's a joke. I have leads who yell at me, insult me ask me where I got their phone number from and then hang up on me. When I dispute with NOLO, they say that I need to get it IN WRITING. As if when someone is cursing at me and telling me they never wanted to be contacted I should just say "can you please send me an email so I have that in writing?" ARE YOU KIDDING ME??? YES, NOLO is that ridiculous. I've had people who were minors, DEAD PEOPLE and even someone who was homeless with no need for an attorney and I was denied credit for "insufficient proof". Plus you only have 7 days to dispute. This includes weekends and Holidays. You can't imagine the amount of leads I was sold around Christmas and New Years... Do you think anyone picked up? NO. But I still had only 7 days to 'come up with evidence' to show they were 'legitimately false' leads. Gues what, I was charged and never spoke with a single human. Merry Christmas to NOLO I guess. No matter which option you choose they will deny credit and you will be charged. Interestingly, each month I get charged about the same amount no matter how many I dispute. They have an unspoken quota and they will never let you fall below that payment amount. (check out their reviews on GlassDoor) Let me know if there are any REAL legal lead providers out there. I hope they let me cancel my contract and return all the money they have already "on credit" for me. This is a living nightmare. read more

Martindale-Nolo - Marketing Near Me - Pleasanton, California

If I could give a 0 star and leave a review I I will. We had several that we paid for and tried to appeal for credit. One guy wasn't in a wreck just wanted someone to send him a check. Another was he did not sign up nor was in a wreck. We did not get one valuable case. read more

My details were provided by this company as a lead for a Workers Comp case which I never opened. I am receiving numerous calls from Law Firms. I contacted this company to get my details removed. Absolutely no response. I am going to initiate a Class Action against this company, since I see many more such complaints. read more

Jimmy Le has been great! I am overall happy with my service. I have received most of the lead credits I have requested, and Jimmy Le has been very responsive if I had any questions. Thanks Jimmy! read more

UPDATE: 5 Hours later: I see this cute response Martindale N. But this in no way shape or form removes my info. So I'm going to be reporting this business to the Office of the Attorney General for the state of California. I hope they help you to stop sending my information with fraudulent cases... Somehow my personal information ended up with this place. There is no response from customer service. My email to them reads. Someone or a bot posted a fake case with my contact information. I have been getting calls from lawyers since midnight. I work in healthcare, I finally was asleep and bam! One lawyer called twelve times, TWELVE. Please delete me out of your system immediately. I'm in California there's literally a law about selling my information. I just want my phone to stop going off every few minutes. read more

Nolo exemplifies the faithfulness of a best friend. When I wanted to share knowledge about legal rights in college, I relied on Nolo's "Criminal Law Handbook". When I had and won a trial for disorderly conduct I relied on Nolo's "Defend Yourself in Court". When I ran my business as a sole proprietor, I relied on Nolo's books. When I incorporated my business, I relied on Nolo's online incorporation service. When I got the corporation procedures going, I relied on Nolo's "Incorporate Your Business". When I created employee and contractor contracts and forms, I relied on Nolo's "Legal Forms for Starting and Running a Small Business". When I want to learn about personal legal topics, I have relied on Nolo's personal legal books. I love giving money to Nolo! I love how Nolo books fascinate and enlighten me! You too give your money to Nolo! Keep it up, Nolo! read more

Martindale-Nolo - I felt a sense of completion and peace when I received this book! - Marketing Near Me - Pleasanton, California

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I used the campaign to obtain Bankruptcy leads. The leads were mostly people looking for loans, debt resolution, SSD or had other money issues. Some leads were not even related to financial issues. They state that they will give credit for bad leads, but that seemed to be random because I submitted the same basic information on my credit request and sometimes they would and sometimes they wouldn't give the credit. Ultimately, I had a negative return on investment. Do not recommend. JC read more

I wish I would have read the online reviews anywhere. If my experience is representative, these reviews are not exaggerating just how bad it is. You really think that you're going to do well because Martindale entrenched. Plus, my experience with Avvo was alright. But this experience has absolutely collapsed any goodwill that I have with Martindale affiliated companies. I won't rehash what others have said: my experience fit the experience of all of the other negative reviews almost perfectly. read more

GARBAGE LEADS If it were possible to get negative stars, Martindale Nolo would deserve it. Do NOT wasted your money with these so-called leads. If any executives from Martindale are reading this, dump your lead program and save face. Also, fire the entire staff responsible for this program. They are not doing you a service and the lawyers that are offended by this program are legion. And for the lawyers, RUN, don't walk away when then call. Will explained, after the fact, that they have an "absolutely no refund policy." Will, I told you had to write an honest review of your service. I'm a man of my word. If only the other people in your department could say the same. read more

A complete waste of money. Was told that any leads that didn't turn into clients would be credited back. False. Every single "lead" was a person wanting free legal advice with no money to hire an attorney. All "lead" credits were denied. Complete waste of money. So glad I cancelled within the first month. read more

Zeenat was a pleasure to work with. She provided excellent service. I did receive a few valuable leads.

THIS LEAD PROGRAM IS A TOTAL FRAUD. Of the first twelve leads I received, one was a complete fabrication (I spoke to the supposed client who assured me she had not submitted any request on any platform!) and another was a total dud (a homeless dude who had already talked to several lawyers about a very marginal case). Of the other ten leads, I have not been able to reach a single client by phone and none of these have responded to a follow up e-mail. I realize that not every lead answers the phone but given one proven fraud and the absence of any contact with a "real" client, it sure smells bad. Like some other reviewers, I wish I could give less than one star. Also, I wish I had read these reviews before spending any money with these fraudsters. read more

I wish I read these reviews before paying foe leads. They send the leads to at least 5 different law firms. And they don't tell you. The problem is that the big law firms have huge call centers to call leads. Solo attorneys cannot compete with that. 80% of leads have disconnected numbers. The other 20% that pick up either say "wrong number" or that they already have an attorney. Biggest waste of money. Their customer service is horrible. Anything you say to them, they respond "prove it." read more

this company gives you horrible leads. it seems like this company does a very bad job of filtering its leads. i received leads from this company and the leads are telling me that they need a pro bono attorney, never answer the phone or text, or informs you that they need an attorney from a different geographical area. when the attorney request a credit for the lead, this company finds every reason to not give you a credit for the lead. instead of calling the lead to inquire about the concern of the lawyer who received the lead, the company just automatically denies your credit request and states that whatever was written by the lead, controls and you're not going to receive a credit. it is my opinion that this company has the worst refund policy and does it very poor job of filtering out leads p read more

GARBAGE LEADS. Wow. I wish I read these reviews before paying so much $$$ to get leads from them. Their leads never pick up! I would call, send a text, email, and nothing back! Even when you call them the very second the lead comes in. Also, the leads that picked up said that they never even requested to speak to an attorney. I have no clue where they get these garbage leads from. Further, they said that 52% of their business is reoccurring attorneys. That is a straight flat out lie. I really do not know how they are still in business and we need file a class action suit immediately! read more

Horrible! I trusted them, for the last time, to sell me legitimate NY traffic ticket leads. A disproportionate amount of the people don't even speak English. 100% of the people who they sent me were not looking to hire a lawyer but either contact a court or pay a fine. I interviewed in depth 2 people who they sent to me. One told me that he saw a Facebook ad for grant money for legal services and since he had outstanding tickets and needed a lawyer he thought that he was applying for a grant. The other one told me that he was trying to pay a traffic ticket fine in CT and put into his browser www.jud.ctgov.ticket and filled out Martindale's form thinking he was completing a form to the Connecticut judiciary to pay a fine. Martindale-Nolo is misleading the public and ripping off lawyers by selling fake leads! read more

If I could give this 0 stars, I would. On a whim, and against my better judgment, I decided to give the personal injury pay per lead program a shot - we had had mixed results with criminal lead generation in our sister firm. In one month we received, as advertised, 20 leads. Of those leads, the phone number and other contact information was incorrect or did not match the name 95% of the time. When we were able to reach leads they all indicated that they were not involved in an accident and never submitted their information. Martindale is actually just running a scam. Avoid at all costs. We disputed EVERY SINGLE LEAD. read more

On 8/2/2022, I posted this review: Some fool who never attended college, he admitted, called me from California spoofing a local Minnesota number that matched my area code. Shady AF. Based upon information another salesman had sent, these leads are garbage. I find it inconceivable that Martindale does not know that its leads are garbage and is thus not engaging in fraud. How could it possibly be any other way? If anyone knows the answer, message me. When I described this to my friends in Asia, they opined that it is a "scam." But who knows, maybe this is *totally* a legit company. Official account: *do not* respond without explaining why you spoof your phone number. I received this response on 8/16/2022: Hi Jeremy C. We're sorry to hear about your experience. Our sales reps do call from a tool that will use a local number as it aids in the call answer rate, and is a practice that many modern tech enabled sales teams use. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms. Your feedback is important and we value your insight, as it helps us continually improve. We've reached out to you to gain further insight about your experience. We thank you for the opportunity to turn your customer experience into a positive one. Thank you! My response, posted 11/7/2022: Are you saying that you "use a local number" when you are not calling from my local area code? How is this not lying? You write that this "is a practice that many modern tech-enabled sales teams use." Which ones? What percentage? I will need a link for that. Are you saying that because others lie, it is permissible for you to lie? Is this what your mother taught you? How many leads, on average, do you deliver to attorneys each day? What percentage, on average, "convert into clients"? How do you know this? I will need supporting documentation for that. Are you saying that *all* leads that "are invalid or not part of your specified criteria . . . are credited" back"? If so, are you saying that attorneys who say otherwise are lying? How many of these attorneys have you sued for making false claims in their Yelp reviews? What percentage of your customers have "built their firms with" leads from your company? How do you know this? I will need supporting documentation. When did you "reach[] out to [me] to gain further insight about [my] experience"? Let me be clear: you did not. In what way did you take this "opportunity to turn [my] customer experience into a positive one"? Do you think I had a positive experience? Finally, are the claims of South Carolina attorney Leonard J., posted in a 3/26/2018 Yelp review, that he won a judgment against your company under the South Carolina Unfair Trade Practices Act, including treble damages, true? read more

Absolute SCAM! Do NOT waste your time or money. The sales team is incredibly good! Casey was very helpful as was Brad, however their account management team is just useless! . 5 out of 5 leads I was given all had disconnected/ wrong numbers and non working email addresses, when I reached out to my account manager, he promised that he would immediately find a resolution and get back to me. Three days later I had to call back to find out what was happening, again a few days later I had to follow up. My dashboard was supposed to be set up on the first day, two weeks into this my dashboard still does not work. I have sent three emails to management and called at least six times to various people and still no resolution. A "Senior lead" from the team reach out, I went through everything with her, she "promised" to send me a recap email of our conversation and request my refund. Well, I'm still waiting for her email or a call back or anything else. I am now demanding a full refund and of course being ignored by everyone. Do not fall for their trap. Do not fall for their lies. They do not deliver anything. The sales team is very well trained and convincing! TOTAL SCAM, ZERO STARS! read more

This "lead" service from them is a complete scam. They charges lawyers per lead and allegedly give the opportunity to request a credit if the "lead" didn't turn out to be a lead after all. I've been faithfully playing their game and calling every alleged "lead" sent to me. NONE OF THEM were legit. Yet, when I requested a credit for them, it gets denied. They usually claim I never contacted the person. I have even submitted a text or email thread with the person, yet, the software either doesn't allow me to submit a claim because it falsely claims I never contacted the person or the claim is denied for some other bs reason. When I signed up and paid the initial amount, I asked the salesman if any of the leads are for pro bono attorneys. He said no and if they are, I could request a credit. But hey, guess what. Many of the bs "leads" are seeking pro bono attorneys and that is NOT a reason to get a credit. I cannot emphasize this enough. THIS LEAD SYSTEM SEEMS TO BE FRAUD. Do not sign up with them. I just looked at someone else's review and they had the same experience that I had with 2 of my alleged leads. The people on the phone confirmed they were that person, but both said they NEVER submitted a request for an attorney. When I tried to get a credit because they said it wasn't them, my claims for credit were denied because they maintained that those people did submit requests for an attorney. If that doesn't smell like a scam, I don't know what does. I have repeatedly asked for credits and allegedly have the assistance of Zeenat, but after weeks of sending her my complaints, I found out yesterday that she hasn't acted or tried to act on any of them. read more

I'm an attorney in Beverly Hills. I have been working with nolo for almost a decade. Working with Zeenat Puri in recent times has been a blessing. She has been attentive, proactive, and a great asset to me and my firm. She has been the driving force of my firm becoming a great success in recent times. Thank you Zeenat and thank you nolo for making my goals come to fruition. read more

Like Greta G, I would give then 0 stars if that were an option. Their "leads" are completely un-vetted, and they don't even follow their own guidelines. I practice bankruptcy law, and was denied a credit on a submission that clearly stated they were not (and never would be) filing for bankruptcy-why they submitted info to the Martindale site mystifies me..anyway, I was denied a credit on that submission. It's just a mill-you might get a legitimate lead occasionally, but that would be by accident. read more

If I could I would give it zero stars. This is no better than phone scams if I could give you advise.... please DONT, run the other way and dont look back. They have convinced me 3 times to sign up for this saying that it has gotten better only to take the money and send non-existing leads... shame on me I guess, nerver again. read more

I have used Martindale-Nolo for several years. It's a great supplement to my law firm's marketing strategy.

HORRIBLE LEADS AND TERRIBLE SERVICE Almost all of the "leads" somehow come in between 1-3 am. The next day when it's appropriate to call, text and email, the persons phone is either disconnected or claims you have the wrong number. You don't get money back for a disconnected number - as long as they send an email to the "lead" that doesn't bounce back (they will claim every time). I have been overcharged and requesting an explanation of my bill for weeks and have gotten absolutely no response whatsoever. DO NOT go with this lead company, you will be paying for complete garbage and converting virtually nothing read more

Unhelpful and uninformed staff makes the process a nightmare. I called in regard to denied lead disputes. I was finally able to reach a junior account manager. This person was not able to solve my problem. You do not have a dedicated account manager with this company. There is no one accountable to making sure you are taken care of. 9/10 leads through this company have disconnected phone numbers and vague nonsensical information in their form submission. This is very difficult to get a return on your investment if you are an attorney looking for probate leads. I signed up for only probate leads. I disputed leads where there is no estate that needs to be administered. This should be simple and cut and dry but it has been a disaster. Probate is a simple process to define. 10/15 disputes I put up were denied. In each of these cases, there was no estate to administer yet the company denied my dispute. Overall a disaster in every regard. Do not work with Martindale. Do not pay for these leads. Do not waste your time. read more

Quick version: I bought 18 bankruptcy leads with a promise of 10 free additional leads. Getting the 10 free leads hasn't happened. None of the leads has even consulted let alone become a client. I set up my account to not renew and the company charged by credit card for more leads without authorization. Longer version: Martindale-Nolo leads not only cost you money but cost you time contacting non-existent leads. I can't recommend enough that you steer clear of this company. The representative, Tim O'Malley, provided me a quote per lead and said he would provide me 10 free leads if I signed up within a certain time period. These leads can be sold to up to 3 law firms per county. I selected counties without any current attorney assigned to improve my chances. I assumed - incorrectly - that with the 10 free leads, no competition, and the leads I needed to initially purchase that it was worth taking the chance. I went to sign up and the representative let me know the quote per lead amount was higher than he originally quoted me but assured me the 10 free leads would be provided. I should have opted to back out when he increased the price. I went through the leads I purchased and they resulted in 0 consultations. The few individuals I could get on the phone were not even interested in bankruptcy (the lead area I purchased). I tried to dispute many of these leads for a credit and I got nowhere. I never received the promised 10 free leads, though a representative has indicated he is working on it. They have now charged my credit card for more leads even though I set up the account to not renew. I now have to waste more time to get the unauthorized charge reversed and/or dispute it with my credit card company. I'll continue to update this review as this all plays out. read more

The Pay per Lead service is a total scam. The sales team told me that I could use True Scheduler to vet all of my leads. I asked them specifically is each lead had to go through the Scheduler in order for it to even be considered a lead and they told me it did. Once I paid for the service I found out that True Scheduler is an optional service for the potential client to select and they never do. When I asked for a refund because of this they said I didn't qualify for one. In addition, 99% of the leads that did come through all said that they did not actually submit their information to the site. When I brought all of this up to my account manager she just ghosted me. It has been 3 weeks since I have heard from her. I have over 10 emails unanswered in that time. The entire Pay Per Lead system is a scam from this company. read more

I worked with Martindale Nolo for many weeks/months. The program is expensive and I spent thousands of dollars working with Martindale Nolo. I diligently and quickly contacted every lead that came through Martindale Nolo. Approximately every other lead was a person who stated that he or she could not pay for legal services. Martindale Nolo will refund the cost of a lead for certain reasons but "unable to pay legal fees" is not one of the reasons. In order to get a refund for a bad lead you must go onto the platform and request a refund within a very short period of time. However, when I logged in to request a refund, Martindale Nolo's list of my referrals was not up to date. Therefore, in many cases it was impossible to request a refund within the required time period as the referred person's name was not on the (not up to date) list. My recommendation is that you read the one (actually zero) star reviews and market somewhere else. read more

It all the other 1-star leads didn't convince you this lead program is crab, let me add to the list. They're leads are absolute garbage. If you're lucky enough to get someone on the phone it is to be told that the lead was never submitted by the consumer. Many times you won't get a hold of anyone and you still have to pay. They're customer service is also horrendous. The only time they actually seemed to provide good service was when they were trying to sign you up. The customer care representatives couldn't care less and will just tell you to cancel and get a refund for the remainder of your balance. AWFUL COMPANY TO WORK WITH. DON'T WASTE YOUR MONEY! read more

I purchased bankruptcy leads. The leads were totally useless. Most "leads" never responded to a phone call, text, or email. Those that did respond typically only wanted to let me know that they had not requested that an attorney contact them. I wasted a lot of time responding to these "leads" and tracking them. read more

This company engages in fraudulent business practices. They are very dishonest about their pricing. They charged my credit card for amounts greater than what was agreed upon. They refuse to return calls and emails. When I finally stopped the fraudulent charges, they sent a collection agency to extort monies from me. Even if they were an honest company, their performance in terms of getting me additional clients was abysmal. read more

I'd give zero stars except this review system requires at least one star. Useless leads: Most are low income. Half of leads never return phone call. Those leads you are able to reach either have no viable case (can I get custody of my kids back after not seeing them for 6 years?), or just want to ask questions, or when you quote them . They renewed and billed my credit card before they were supposed to, and before the deadline to cancel services. They won't return money they auto-billed. When you complain they transfer you from one customer service agent to another, till you realize they have no intent of returning money and are just putting you off. THIS IS A SCAM. It appears they get away with it because attorneys are too busy to take them to small claims court. PARTICULARLY watch out for their salesman "Moe" who promises that you can cancel before X date if you don't like their leads, then does not help when Nolo rebills you before that renewal date. Thomas Neil (916) 821-8883 aaalawyer@aol.com read more

I am more than pleased with Zeenat, she is great to work with and very helpful. As for the leads, yes, they can sometimes be misleading, but that is generally because the person submitting the lead does not know what kind of legal help they need. However, there is a system in place for requesting credit for these misguided leads. Overall, I am very pleased with Martindale-Nolo. read more

The people who work there are very nice, but I'm not paying for very nice, I'm paying for leads. I've given countless consultations, and even spoken to leads who wouldn't even give me their info, because they didn't trust me. I have a very high conversion rate normally. This system just doesn't work. These people are doing internet searches for their matters because they cannot afford to hire a lawyer to do the research for them. They don't have money. They only want a free handout and help for free. I requested a refund, but they refused. read more

I wish I would have read all of the reviews before I bought leads from Martindale-Nolo aka Martindale-Avvo. The leads are pure crap. However, with crap, you can at least use it for fertilizer. Do not sign up for their leads! 9.5 out of 10 leads do not answer your calls. And if they do answer your call, they don' t want to talk to you. No one emails back. I knew the leads were crap after the first 15 leads led to nowhere. I wouldn't doubt they are fake. I can't wait to be part of some class action against these clowns. I will never do business with Martindale, Nolo, or Avvo. read more

Do not buy the attorney personal injury new case leads. The leads we got were old. One person said stop calling me. Most of the leads people would not respond to the email or call back. It was a total waste of money. We received lots of leads but all led no where. I think the Attorney General should investigate this business as I can see from other reviews that we are not the only ones who feel ripped off. read more

Mona Habibi is great to work with. Nolo is the best PPL service in the legal industry. Even when quality might be challenged, they work to remedy the issue! read more