I requested a quote from The Shoe Shop regarding cleaning my luxury Tote & got a response within…read morethe hour asking me to stop by so it could be assessed. The Owner, Mike suggested I take it back to the store where I purchased it to ensure the safeguarding of the original material. I appreciated that as opposed to being told "let me try and see how it turns out". Due to that type of customer service, I decided to get the protection soles added to the heels of a new pair of sandals. I was surprised that they were ready to go within 2 days. Not only was the quality & workmanship easily seen, yet the price point was also within my budget. I'll definitely return for other upkeep of certain shoes & handbags.

Kinda disappointed with this place. First let's talk about the price. I asked for a quote for 3…read moresmall bags, & 8 shoes. The initial price estimate for the job was between $100-$200. Then it went to $275 when I came actually into the store. Then because I did a deposit instead of paying outright ($200 down, the rest when the job's finished). Gave me my order ticket and it said I have a balance of $125. ($50 more). So my total went from $200 (estimate) to $275 (what the shopkeep told me) to $325 (Because... who knows) . Then I tried to pick up my items on Thursday June 8th at 5:47pm but they were already closed. Hours say from 6:30 am-6pm. So I came back again today (Friday) to retrieve my items. Paid off the rest of my (overpriced) balance and this is the end result of their work. Scuff marks, dried up crust, dirt in crevices. This is not $325 work If you're going to charge premium prices, make sure the quality of your work backs it up. Really wished I paid with a card because I would have DISPUTED this with my bank. Beware!

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

Does beautiful work and I would highly recommend for any shoes, purses and leather goods that might…read moreneed some care. He specializes in high end but he repaired a simple leather purse that I loved too.. made it even better than how I bought it.

Hubby has a shoulder bag that he likes for his 'go bag' of medical supplies. It has all the right…read morepockets for the items he has to have with him. When the fabric tore it seemed easy enough to replace... NOPE! The company doesn't make that model and no luck online, we looked at other bags. How can there be so many bags that won't work as well as this one? Maybe it's because his needs are specific, but sheesh! Seems we could find a replacement, right?! Now it's time for the repair. The fabric was torn away from the trim, so repair didn't seem possible, and this wonderful man described how he could repair it, but it wouldn't look like it had new. At this point, we really didn't need anesthetics - we needed function. The repair turned out GREAT! He stitched webbing in a way no one would even notice, and the tear is completely gone! Hubby is thrilled to have *that* bag back in use!

So excited to have this place right down the road. Cobblers were all over in the City (NY), but…read moreit's always been hard to find a good local spot since I moved out here. Even if I didn't live down the road, I would drive out of my way for this place! Dropped my Burju heels off on Tuesday and they were ready the next day! I spent a lot on these shoes, so it was frustrating to see the heel caps deteriorate so quickly. I was basically dancing on the metal screw the last few months, so I desperately needed the repair. He put brand new caps on within a day and it only cost $14!! I will be sending all my dance friends here, and I will be back for sure! He works on belts, bags, purses, suitcases, shoes, you name it, so if you have some favorite items that need some repair instead of having to donate or trash them, definitely stop in here to see if he can fix it! He clearly is passionate about what he does and is extremely helpful and friendly. Highly recommend!

Benny is very Customer service oriented and so helpful. Would recommend him. Nice guyread more

Such great service! Revived a sentimental necklace for me with no trace of being broken…read more Quality work and has gone out of his way multiple times to help me, including giving me a jump when my battery died after dropping off some jewelry for repair. Would send everyone here. Also has a nice selection of jewelry and purses for sale too!

Tony's did a great job repairing my leather purse. I had the zipper replaced somewhere else, and it…read morewas already separating from where attached to the bag. Tony's fixed it same day at a very reasonable price. Very friendly service and I'm optimistic that I will be able to continue using the bag for many years.

Love Tony's! I so appreciate the expertise, the kindness, and customer service. Yes, cash only,…read morebut I just learned there is an atm at the barber next door. Loyal customer.

I've reviewed several shoe care & Repair businesses . TONYS IS THE ONLY PLACE TO TAKE YOUR BOOTS &…read moreSHOES. My $400+ Danner Boots need to be cleaned & polished AND waterproofed about every other week due to my job. I have 2 pair so im in there everyweek. There is no better quality of work, nobody does a better job at any cost. Do i get the best VALUE & QUALITY for my hard earned cash? ABSOLUTELY!! If you take your shoes boots whatever, anywhere else....you've cheated yourself AND too much. TONYS is the ONLY place to go. There is no better, they are the BEST, NO CONTEST. - The KBPH inc.​

Amazing service and a great shine. Timely repairs when needed and really restore very well.read more

My Samsonite carry on luggage zipper broke. I really didn't have it very long. I got a quote of…read more$25-$30 dollars to have the zipper fixed. It seemed high until I found out it would be $200 to replace my luggage. I dropped it off on a Tuesday and it was ready the next Tuesday. Definitely would recommend them.

I was out running errands. Heel of my boot fell off. I am so happy that I found this place that was…read moreclose to where I was at. This is a family that started this business 45 years ago. I'm not sure how long Hugo has been there but he did a fantastic job. I saw some luggage, shoes, purses, and backpacks and I'm sure they can repair belts as well. Chris and Hugo thank you for attending to me so promptly. My boots are now made for walking. Perfect time to walk off Thanksgiving. I WOULD RECOMMEND

Accommodating service, period. Just an overall great experience in that I needed my bag repair…read moredone in one day because I am returning back east. He performed the repair while I waited.

My husband dropped off a belt 3-4 weeks ago. It was a little too long so he wanted to have it…read moreshortened. He was told he'd receive a call when it's ready. Fast forward 4 weeks later and still no call. He stopped by there today and was told it'll be ready in 5 minutes. The woman quotes a price of $25 off the top of her head. Mind you, the work on the belt was good but $25 to simply shorten a belt AND they never even called to tell him it was ready. Now we know why they didn't call because it wasn't ready. She did the work when he came to pick it up. Good customer service isn't just about doing the actual work, it's also how you treat your customers.

Looks like they are permanently Closed :( what a shame! I had some cowboy boots that needed fixing.read more

It's rare to find a show repair shop. Thankful they are still around, however they are very pricey…read more I was charged $16 to change the small heels tops of my shoes. He also repairs my moms purse strap and charged $23 to cut and sew it. Besides that, the shop is very dirty and smell likes cigar smoke. He did get the job done but I will not return unfortunately.

Needed a belt cut and realized did a good job. Front desk person asked a few questions to make…read moresure they did exactly what I wanted. They nailed it! Nice job

I wanted to support a local small business, and I understand that mistakes can happen. I paid for…read morethe work, thanked them, and did not ask for a refund. However, based on my experience, I will not be returning. I brought in a bag to have two zipper sliders replaced because the pull tabs had broken off. About a week and a half later, I received a text stating that the zipper itself was ripped and needed to be replaced at an additional cost of $130. The problem is that the zipper was not ripped when I dropped the bag off. The damage is very noticeable and is located directly on the zipper track. It would have been obvious to both me and the shop during intake if it had already existed. The bag is older, so my assumption is that the zipper may have torn during the slider replacement process. Had the shop simply told me that, I would have understood. What bothered me was being told the damage was pre existing and then being presented with a $130 upsell after already paying $45 for the original repair. Considering the bag can be purchased new for around $100, the recommendation made even less sense to me. I paid the bill and picked up my bag, but I left disappointed. From many of the reviews, it sounds like the previous owner built an excellent reputation over many years. Unfortunately, my experience under the current ownership did not reflect the level of service I was expecting. I sincerely hope future customers have a better experience than I did or read this review in time to choose another repair shop.