Negative stars, most pathetic excuse for a business I've ever encountered. Attempted to create an account on their website to schedule a delivery, page refreshes and sends me back to the start so I try I again. It tells me my account is created so I try and log in. Page refreshes, sends me back. I try this over and over, tired to re-create an account, says I already have one, but won't let me log on. It seems like this "company" only has interest in losing money, that's the only thing they're doing well. read more

This review is on their service and the owner only..which sadly is one in the same. I was referred by a friend and was even given the owners personal cell number. I didn't use it. Im looking for a full service fluff and fold along with dry cleaning so I gave it a test run. And there began the longest ordeal to wash some clothes. I downloaded the app as directed and signed up for the text. I schedule pick up for a Thursday through the texting service. Receive a confirmation text. I double checked in the app and it was scheduled there as well. How neat! Well around 4 pm on Thursday I call to find out what gives since my clothes have been out front since 9 am. I am told they have no record of my order and that I probably didn't answer the text quick enough to get on the schedule. I was also advised, in the future, after scheduling through the texting service to call and confirm that they got the order so this doesn't happen again. Ok??! The lady was helpful though and I put on the schedule for the following week. The following Thursday comes around and they come and pick up as promised with a delivery date of the following Thursday. The night before I check the app and I see my order has been split into 2. Tops and bottoms. No big deal until only the bottoms were dropped off. I call immediately and was told they didn't get delivered because one of my tops was not finished and I would have to wait until the following Thursday to get my items. NOT ACCEPTABLE! But didn't I know they had a flood in their Lodi location and that put them behind and if I wanted to I could go and pick it up in Lodi instead of waiting. I asked instead that the owner call me. I then proceeded to use that cell number I was given and call the owner. I left a message asking for a call back explaining briefly my situation. No phone call. Today, a week later, the delivery driver dropped off the remainders of my items and told my husband that he was sorry for the confusion and that they would like to offer a discount for the next service and that HE would be delivering from now on as the new delivery driver. Hubs told him no thank you, we won't be back. This whole ordeal is just an example of poor management. Technical issues with apps etc are admissible but hiding behind your employees who try their hardest to keep your investment afloat is just despicable. Had you picked up the phone and talked to me we could have come to a resolution. Now, i just don't want anyone else to have this headache. read more

Martinizing - Elk Grove - Text messaging scheduling. - Laundry Services Near Me - Elk Grove, California

Hands down the best dry cleaning service in town. I discovered this location through a friend when I was looking for a place to get my wedding dress preserved. At first I wasn't sure if I should go with them since it's a traditional dry cleaning business but after speaking to the owner I knew felt more at ease. It turned out way better than I expected and they even surprised me with a video of the process so I can look at back the dress anytime I needed for the memories! They've recently took over the business and they've done a lot to turn the business around. Customer service was top notch and I love their pick and delivery service. Best part it's FREE! You can't beat that! read more

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Awesome people and great work! Did a dress hem for my daughters dress for a dance and did it quicker than quoted. Excellent company and the lady Chevy who is an owner was one of the most positive and pleasure of people I have dealt with in years. 5 stars all day long! read more

Martinizing - Elk Grove - Sign when you walk in. Great place! Fast turn and all kinds of specialties. Very thankful for their great job. Chevy is great! - Laundry Services Near Me - Elk Grove, California

I have been living in Elk Grove for almost two years. I don't usually find the need to use a dry cleaning service but the occasion came up and I did some research in the local area and Martinizing Dry Cleaning came up. I always call in to any business before considering them, as this is a great way gauge if the business truly cares about their customer service. I called saying I am interested in their dry cleaning service and was met with a warm greeting from Pam. She was extremely patient and kind, explaining their process and the price breakdown. When it came to the service, all the cloths were down within two days ready for pickup. I was also given a tote bag and a first time discount. Their service and quality far outweighed the cost, I will 100% be coming back to them!! read more

My formal dress was well cleaned and taken care of. You can tell a lot of care and consideration goes in to the work they do. I got reminders through email that my dress was ready. This a great convenient customer service. They also offer pick up and delivery. Everything was very professional and I was happy with the outcome. I'm a long term customer for sure. read more

The staff here is friendly and it's family owned. This place is fast! I dropped off two suits and they were finished the next day. I commute for work and this location is super convenient because it's right off the freeway (I-5). They even gave me a pair of cloth facemasks! This business has been making cloth masks and donating them. read more

I first came to Martinizing Dry Cleaners to get my wedding dress cleaned/boxed and I received amazing service! Not only are they extremely professional and friendly, they care about their community- from making masks for donation to dry cleaning interview outfits for free for the jobless. Please support this business if you need dry cleaning services =) read more

Martinizing - Elk Grove - Bridal gown with "window" box - Laundry Services Near Me - Elk Grove, California

My partner and I brought in my wedding dress and a three piece men's suit to be dry cleaned on May 31. We were told that our items would be ready after June 17, which was stated on the receipt, and that I would get a text or call once the items are ready. We were in no rush. June 17 rolls around and I didn't hear anything. I called the store and Pam (who is very nice) picked up and said the men's items were ready but not the dress, and that it should be ready on Tuesday, June 21 and that I would be contacted. June 21 rolls around and I hear nothing. I gave them the benefit of the doubt and thought that it just takes time. We were lucky that we didn't need the items right away. July 1 rolls around and I call the place again. They do not have the items. Pam calls their Lodi location where they do all the cleaning to inquire and calls me back to let me know they are loading it on their truck and will contact me when it arrives to the shop. At my time of writing this (July 1), there are 2 hours before closing and I am still waiting to hear from them. I am beyond disappointed and infuriated by the delay and my having to reach out to inquire after not hearing from them on the dates that they said I would hear back. Had I not called, would I have ever been contacted? I was a first time customer and was won over by the many good reviews, but sadly, I will not be coming back to Martinizing for my dry cleaning services because of this experience. I must say that Pam who works here is amazing at customer service. She is a gem. I hope that this gives an opportunity for Martinizing to improve their processes and communication with their customers. Update, 7/1 5:30 pm, after pick-up: Not having heard from the shop, I called the shop around 4:15, inquiring if the items had come in. Pam apologized for not having called me earlier and said that the items arrived hours ago. I go and pick up the items. While there, I shared my disappointment to Pam about my experience. Her immediate response was that we said that we were in no rush to pick them up. I felt that her instant response was a defensive one, then placing blame on me, without acknowledging the frustrations I had. I responded that while this is true, we still needed to know about when they were ready, so we would know when to pick them up. I was told they would be done on X date and it wasn't. Pam said that if we needed it sooner, then I should have let her known and that they would have gotten it in sooner. To me, that was not the point. The point was that I was told that it would be done on X date and the shop did not deliver on that. Pam did offer and I accepted a small discount, but I'm not sure they absorbed the message--that they could have done better about actively communicating when they said that they would and meeting expectations that they set for the customer. On all occasions, I had to be the one to reach out, wondering why I hadn't been contacted yet even though its past the date that they said I would be contacted. I never did receive a text message or call that my items were ready. I don't get the feeling that they owned up to what could have improved, which became a missed opportunity for a lesson learned that could possibly help improve business. I want to support this business because there are some nice people who work here. But unless they improve on their communication and meeting the expectations that they set for customers, I don't think I will return. As for the dry cleaning itself, the men's items came out nicely done. While my dress came back cleaner than before, they lacked attention to detail as several spots on the bottom of my dress still had dirt stains. read more

Great new owners! They have many exciting ideas and they whole place is so clean and newly updated. Receiving a text message when your order is ready- could it be any more convenient? Very affordable and a quick turnaround Highly recommended to make a visit here! read more

Always amazing service. Y'all hired a great group of people. My clothing was done well and I am just so happy with the service I will come again just because they remembered me! Love it! read more

I have used 3 other dry cleaners in the area...some hood...some not so good. This dry cleaner is GREAT! Not only does the process do a great job with my clothing...but the people are very nice, kind, attentive and make you feel like you are part of the company. Its also VERY quick from drop off to pick up.....and they deliver if you need that! Im not one to YELP much...but I felt compelled to do so. read more

Martinizing - Elk Grove - Laundry Services Near Me - Elk Grove, California

I've only used them once prior and they were great. Unfortunately, they switched to pick up only. This would be great if they actually replied. Tried twice the last 6 weeks with their online form. Tried calling during business hours with no response. I'm convinced they are no loner operating. read more

I needed some work done so I tried out another place in Elk Grove first. They told me basically it would be impossible and expensive. I came to Laguna Village Cleaners based off the recommendation from Burlington, and they now have my business whenever I need something done. Polite, helpful and didn't even blink when I showed them what I needed. Truly professional. Thank you. read more

Let's start by saying that this is by far the best dry cleaners in town. I was initially surprised to learn that the formerly known as 'lakeside cleaners' had undergone new ownership. Although rough around the edges the former had always done good work for me and I was curious about the new ownership, a young and enterprising couple who I was able to have a very enjoyable conversation with. They shared their vision for a modern take and even more convenient way to dry cleaning. I didn't realize there was more convenience than just dropping off your garments and picking them up all spic and span, but here I was pleasantly surprised as well. Chevy was super helpful and informed me about their mobile pickup options and even went out of their way to add us to their route. I've been satisfied with their work after multiple times and can't see myself going anywhere else! I hope anybody who reads this will discover this gem Ps: Did I mention enough how nice ownership is? They were just super pleasant to interact with and it definitely goes a long way to make a great experience read more

This place is a Gem, I just moved here and I found my dry-cleaners! Pam here is amazing, always have great conversations and always so happy! read more

Took my wedding dress there and they gave it back still dirty. They had it for 3 weeks. Still they charged $150 for doing nothing to my dress. I was able to clean it at home easily which is what I should have done. read more

I rarely need dry cleaning but I was in a jam...broken washer and loads of laundry. Driver picked up my bags of laundry...washed and folded them and brought them back the same week! Fast service! Great, honest people and really fair price! Would recommend to all. read more

Exceptional service at "Martinizing Dry Cleaners". The staff is professional, and they consistently deliver pristine, well-pressed garments. Quick turnaround times and reasonable pricing make this my top choice for dry cleaning needs. Highly recommended! read more

Needed some work overalls cleaned so I decided to hit google and find the nearest and potentially the most valued service! Never gotten my articles dry cleaned but I've heard so many things about it. This was my first option on google and I decided to give them a call. A gentleman named Chris (I believe) answered and told me to bring them in ASAP so they could be cleaned and possibly be done at the end of the next day! Brought them in 2pm on a Thursday, they were ready early Saturday, they even sent me a text! Wow... I had stained of anti seize, lock tight, dust, grime, just overall (haha) a dirty uniform. Decided to come here once a month so I can look my best for work. It ran me just about $15-$18, of course your prices will vary but this was just for one piece of clothing. I also signed up online for their pick up and delivery service and didn't finish up the process because I ended up bringing them in in-person. But Pam went and gave me a call today to see if I was still interested. Won't be needing it anymore, but it's great to know they offer that service. Will update within a month with before and after photos of my uniform read more

Formerly known as Lakeside Cleaners- I was pretty shocked when I pulled up and saw the new name. I entered and everyone was friendly & helpful. I received a text notification when my items were ready to be picked up & I was really impressed when I picked them up. Super professional and clothing comes out looking FAB. You won't be disappointed. Period! read more

I have mostly stopped buying garments that require dry cleaning because of costs, but my favorite green coat was stained. I picked up a painting project from my children's school and the thick paint had not dried and stained the coat sleeves. I did throw it in the wash and the paint had stained. I took it here and just picked it up today. No stains and kind friendly service. I recommend. read more

Love the service just moved to the Elk Grove area and it is just down from my house fast and friendly service thank you

they're AWESOME!! I was bummed out when my fave jacket and turtle neck got red stain all over after laundry. It was mixed with other colored clothes which was a big mistake and they're still new so I decided to try martinizing dry cleaner hoping it will save my clothes. I'm not in a rush so I told them I'm willing to wait and besides it was holiday season. The lady was really nice and she let me feel more welcomed. When I brought my clothes, she didn't gave me false hope ofc and I totally understand that but when after a week when I came to pick up my clothes, I was sooo happy with the result, they fixed it and I can't believe they did a lot of effort to save it :) I'm so satisfied and grateful and happy with the service. The result is attached here, I just hope I have taken a picture of before when it has red stain all over but the after result was great and it looks so new like I just bought it, it turned way way better than I expected :) read more

Martinizing - Elk Grove - the result - Laundry Services Near Me - Elk Grove, California

Ok, This may sound strange, but this is one of the happiest places that I visit each week. I generally associate clothes cleaning with drudgery, so I was never surprised when I was greeted with dour faces and vacant countenance at other cleaning businesses. Not here. Each time I visit Martinizing Dry Cleaners in Laguna Village I am greeted with a good-natured easy friendliness that lifts my spirits. Their diverse and talented staff seem genuinely happy to have my business. The store has been remodeled and is lovely. A great model for 21st-century business. And what of their work? My shirts are perfect. My wife's winter coat is like new after the cleaning. They do alterations and repair work. Try them out. I think you will like this business. read more

Highly recommended! Especially if you're close to the I-5 Laguna and Elk Grove Blvd area. They're under new ownership so don't let previous bad reviews deter you from this place. The new owners are very customer service oriented and will make sure you're satisfied with their services. Their prices are competitive and affordable. Also, I'm looking forward to taking advantage of their delivery services. The owner is great and I plan to go through my closet that needs cleaning just to support their business. I'm so glad there is a great dry cleaner so close to home. They offer so many services.. just ask! read more

Excellent, quick, quality alterations. I needed a gown hemmed in three days for a funeral and they came through one day early! Beautiful work and I greatly appreciated the excellent customer service. read more

I put off an item that really needed dry cleaning for over a year. I had a few stains on it from a previous party. I took it in to Martinizing and was greeted by Pam. She got my information and got it all set for service. I got my item back nice and clean. read more

This location has sadly failed me on multiple occasions. I chose this location due to the reviews but be advised customer service is surely lacking at the moment. After 2 calls to this establishment this week I am quite frustrated and disappointed. I had placed a pick up on Monday when the company texted me (as a return customer) for Tuesday at around 3pm and saw this confirmed in the app as well. On Tuesday afternoon around 4pm when there was no show and my package was still on my porch as requested, I called again. At this point my app had pushed the pick up to Friday. Upon calling I learned that you no longer do Tuesday pick ups but no one ever notified me. They stated someone should have called me and that you would be here Friday. Friday came and about 3pm my app told me it got moved to pick up next week. So I called again only to find out that the pick up was still ongoing and was told to ignore the app. The person picking up had me on the list and they promised it would be picked up today. As of 930pm tonight, my package was still left on the front porch and was never picked up by them, no one bothered to call, and at this point I am not even sure that they have any customer service. After my last experience with this company on my first time with them where my items were lost and not delivered back to me until 1 plus week later after multiple calls I am beginning to think this is how this establishment operates sadly. I was willing to give a second shot after the first issue but this appears to have been a mistake. read more

Sign says one day cleaners and price list says $8.50 jackets dry cleaning. Walked in and she quoted me $22 for my jacket and 5 days. Talk about misleading signage. I'll be taking my business elsewhere read more

Very friendly and professional staff. I brought my uniform shirts here because another shop had messed up on the military creases. Pam and her staff was able to fix the creases and I was in and out in minutes. Will definitely be a returning customer. read more

The new owners of this dry cleaning business are super nice and they know my name and my wife's name after just two visits. I just started their FREE DELIVERY service and it was incredible. Now I won't forget to pick up my party shirt for Friday night!! read more

I often need dry cleaning service and have had past experiences with other dry cleaning places but this one in particular ALWAYS gets it right! I get my uniforms dry cleaned here and am always complimented on how good I look because of how well my uniforms are pressed and taken care of. When asked who takes care of me, I always respond with Martinizing Dry Cleaning in Elk Grove. You folks are FANTASTIC! Thank you for all that you do! The staff is professional, friendly, and always takes great care of me and they have extremely reasonable prices. You truly do get what you pay for here! 6 star service guaranteed!! read more

Super friendly owners, always a job well done. Reasonable prices. Conveniently located for the "other side" of Elk Grove. Good hours!!!!

I could have done a better job with my steam iron at home, but I am giving 2 stars because they were able to do it within 3 days.

I recently moved so it's no longer as convenient as it once was. But I had 3 pairs of pants to alter so I went. It's been several months since I've last seen the woman and she still remembered my inseam. Sweet! I should really remember her name next time. read more

I love Lakeside cleaner. I even took my wedding dressed there because I trust their work wholeheartedly. They really do an amazing job. I've never ever have any problem. The owners are super friendly and kind. I highly recommend Lakeside Cleaners. read more

I recently did my pants and suit alteration here. The lady was super kind and did it extremely fast. I needed them in urgent and she made it for me. I really loved her. Great quality!!! I think dry cleaning is the best around this area, especially shirts. read more

I've been using Lakeside for years. They do an excellent job. They always get my dress shirts cleaner than every other dry cleaners that I've tried. Also, they are polite, professional, reasonably priced, and always get my clothes done on time. They are conveniently located right off of the I-5, so I can easily pick-up and drop-off on my way to and from work. You just cannot beat their quality! read more

Love this place, right next to sushi. Kinda hate it too since ill be spending more money. Cheap and gets the job done.