Love Laundry took care of me while on an extended business trip in the Elk Grove area. I used the…read morewash and fold service. The clothes were washed and folded with care. Items I asked to be hung were put on hangers. Love Laundry even washed a throw blanket for me. The ability to pick the laundry and detergent to use is nice. Especially for people with allergies to brand or needing unscented. Thanks love laundry.

I adore this place. I normally go on weekdays right when they open to avoid the crowds. I love the…read moremusic they play and I find it relaxing watching Charmed on the TV screens. Note: they dryer is only free only if you paid for a wash.

I want to give huge kuddos to he man that comes in to clean machines and gather the money. He is…read morewonderful, kind and has amazing customer service. He takes the time to resolve everyone's issues in a polite professional way.

Family of 5 and washer down for a week is not a good combo! So to the laundromat we go! Arrived at…read more6am in a Sunday, thinking of a head of the crowd lol. When we arrived the super large washers were already gone! Thankfully the house size washers were still available. Did 3 loads at once and was out in 40 mins (dried clothes at home). The laundromat was clean and had no issues with the machines what so ever. Great place to knock out your laundry when your unit is down or you're behind.

I was nervous about using a laundry service but not anymore! They kept everyone's clothes sorted…read moreand folded together in separate bags. I asked for fragrances free and it didn't have a chemical smell that some fragrance free detergents leave. Our clothes are soft smell clean and odorless and folded nicely. The price is awesome considering it gives me time to take care of my aging mom and not stress about laundry or run up and down the stairs. Mark was so kind to answer all my questions and it was a breeze to set up an account.

The service was as promised. In 2 days my towels and sheets were returned in 2 solid packs,…read morefolded, and clean with a fresh, but subtle fragrance of downy.

Negative stars, most pathetic excuse for a business I've ever encountered. Attempted to create an…read moreaccount on their website to schedule a delivery, page refreshes and sends me back to the start so I try I again. It tells me my account is created so I try and log in. Page refreshes, sends me back. I try this over and over, tired to re-create an account, says I already have one, but won't let me log on. It seems like this "company" only has interest in losing money, that's the only thing they're doing well.

This review is on their service and the owner only..which sadly is one in the same. I was referred…read moreby a friend and was even given the owners personal cell number. I didn't use it. Im looking for a full service fluff and fold along with dry cleaning so I gave it a test run. And there began the longest ordeal to wash some clothes. I downloaded the app as directed and signed up for the text. I schedule pick up for a Thursday through the texting service. Receive a confirmation text. I double checked in the app and it was scheduled there as well. How neat! Well around 4 pm on Thursday I call to find out what gives since my clothes have been out front since 9 am. I am told they have no record of my order and that I probably didn't answer the text quick enough to get on the schedule. I was also advised, in the future, after scheduling through the texting service to call and confirm that they got the order so this doesn't happen again. Ok??! The lady was helpful though and I put on the schedule for the following week. The following Thursday comes around and they come and pick up as promised with a delivery date of the following Thursday. The night before I check the app and I see my order has been split into 2. Tops and bottoms. No big deal until only the bottoms were dropped off. I call immediately and was told they didn't get delivered because one of my tops was not finished and I would have to wait until the following Thursday to get my items. NOT ACCEPTABLE! But didn't I know they had a flood in their Lodi location and that put them behind and if I wanted to I could go and pick it up in Lodi instead of waiting. I asked instead that the owner call me. I then proceeded to use that cell number I was given and call the owner. I left a message asking for a call back explaining briefly my situation. No phone call. Today, a week later, the delivery driver dropped off the remainders of my items and told my husband that he was sorry for the confusion and that they would like to offer a discount for the next service and that HE would be delivering from now on as the new delivery driver. Hubs told him no thank you, we won't be back. This whole ordeal is just an example of poor management. Technical issues with apps etc are admissible but hiding behind your employees who try their hardest to keep your investment afloat is just despicable. Had you picked up the phone and talked to me we could have come to a resolution. Now, i just don't want anyone else to have this headache.

Unfortunately, I was not able to get the service. I was promised over the phone. I plan to get…read morealterations to my son suit. When I called over the phone I was told " yes it could be done". But once I arrived, I guess she changed her mind? So we had to go someplace else. I doubt we will return. I gave them two stars because I do like the fact that they are in Elk Grove and that's where I live.

It was my first time on this place No customer service she is very rude and she charging way more…read morethan others.

Had the sleeves of dress shirts hemmed. The lady didn't seem confident. I should have gone…read moresomewhere else. Left it on Tuesday. She said to come back on Saturday. Came back at 11am on Saturday. She said come back at three because she hasn't even worked on it. Came back at three she only had two dress shirts done. When I finally got all three I was so excited, but one was cut way too short. It was kind of rushed and sloppily done. I should've trusted my gut instinct and she should've trusted hers too and turned me away. Do not get your dress shirts sleeves hemmed here. I've had dress shirt sleeve hemmed elsewhere and they were done a lot better. I should've gone to where I went before but it was just a little further than where I wanted to go. I wouldn't go here again. Paid about $45 to get three dress shirts done. I can't say much about the cleaning service tho.

Prior to the new ownership (about two years ago), this place was awesome. With that said, I would…read morehave to concur with Juan G.'s post (see further down on this thread) regarding how things are now. They've cut back on their hours of operation and are often closed or not available during their advertised hours of operation. Sad to say, but I will be taking my business elsewhere. PS: I have also been overcharged on several occasions, to concur with Nana N.'s post about being overcharged.

This is the WORST cleaners I have ever been to. I took my wedding dress in for $150 mid January and…read morethe owner said it would be ready in 2-3 weeks. Promised it would be ready 2/3/2025 and here we are, today 2/15 where I am still pissed off about my dress. I came on 2/4 and my dress wasn't ready. Ok cool, I came back the next day and my dress still reeked and had a bunch of dirt and hairs all over the train. the worker said they would clean it again. I was skeptical because assuming they are professionals, how can they pack up the dress with all that dirt literally on the train THAT visible? Like you guys have some nerve to give it back to me in such a terrible condition ? Came back again a few days later and I was suspicious so i told them to open the bag so I can smell the train to see if it still smelled. It did have a scent still, plus 100000 dog looking hairs from who knows where and a bunch of dirt still from the previous time I came in. Owner apologized and said he would clean it again. i expressed my frustration on how I came back MULTIPLE times already and they couldn't clean it right. He told me he was sorry and he would get it done by 2/14. i didn't have time to pick it up so here I am today. Came to pick up my dress and the smell was gone, a few hairs still lingered. I decided to just take the L and store it away. To my surprise, i noticed the beads around the trimming of my dress had completely been broken off. Some beads dangling from a thread and some were just missing and empty patches. WTF? HOW ARE YOU A PROFESSIONAL WHEN YOU CANNOT EVEN CLEAN A WEDDING DRESS RIGHT? Honestly I could have cleaned it myself if this was the outcome I foresaw. DO NOT COME HERE! I totally regret even taking my dress in. They literally ruined my dress and now I am left angry and cannot even fix the dress.

I'm reviewing this place solely for military patches. We dropped off the uniform on a Sunday, and…read morethey said they'd had it sewn on by Friday. Was able to pick up on time and it was sewn on correctly. Thumbs up!

Great customer service always willing to take the extra step!!!! Bang for your buck.read more

This location did a fantastic job with my dress shirts! Staff was polite and helpful. Pricing was…read morereasonable and my garments were ready as expected. It seems to be a family owned small business, working hard. Go in with reasonable expectations. They were open about time ranges. I would trust them again. If you have urgent or custom needs, probably best to talk them through,up front, to see what's possible.