ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

Fast and friendly service, technician were very professional. Would definitely recommend them!read more

The repair guy was so polite and left my kitchen cleaner than when he arrived! He explained…read moreeverything clearly. He gave several reasonable solutions to the problem refrigerator and I was glad I consulted Sarah's. You can't go wrong. I've been depending on them ever since the company was just Sarah, her phone and a Volkswagen!

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

I can't recommend these guys enough! Go over and beyond getting the job done at a reasonable…read moreprice!!!

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Martin is awesome! Reasonable, on time, best problem-solver I know! He has never let me down!read more

I made an appointment with Martin to look at our Maytag washing machine, which has developed a…read moreminor leak, but things went badly from the start. Before I could finish explaining the problem, he began pulling our dryer out onto the Saltillo floor tiles to access the washer. I politely asked him to wait, explaining that I was concerned about protecting the tiles, and offered to lay down a drop cloth if he didn't have one in his truck -- at which point he abruptly said he was unwilling to work on my washer and launched into a story of how a customer had unjustly accused him of damaging their floor and had sued him. And then he left. Martin may be a skilled appliance repair man, but from my perspective, he has issues.

I was very pleased with recent service by Ortegas's. We had replaced most of our appliances a few…read moreyears ago. Some of these items included a wall oven and a washer and dryer. The gas wall oven had problems with ignition that caused a booming sound when it lit up. The dealer tried twice to fix the issue and failed. Ortega's technician checked with the manufacture and solved the problem by making some adjustments. The dryer had stopped drying items- the drum turned but no heat. The tech - Ramone checked and a wire had burned off a connection. He made a new connection with a higher temp rated connection and the dryer works fine now. My wife and I were very pleased with the prompt and comprehensive repairs by Ramone. - I will note I am a retired general contractor and I know that appliances are not the quality units we used years ago. I had priced replacement appliances before I called Ortega's knowing it sometimes is more efficient to replace than to repair. - The wall oven and dryer were repaired at a fair price and continue to operate just fine. We will certainly use Ortega's for any future problems. I recommend them.

The repair person was good at communicating, was on time, friendly, courteous and competent…read more The reason for the three star is because I believe they over charged for the replacing of the water valve supplying the ice maker. I had no idea what others would have charged not knowing what the issue was with the ice maker until they came out and charged a trip and a diagnostic charge, non refundable. This was applied towards the repair. I went online after the repair to see what the going rate for the ABQ area was. They are definitely at the very high end.

This review is based on repeated experiences rather than a single bad day. Unfortunately the…read moreservice advisor, Alyssa Sandoval, and the service manager have been the weakest part of the experience. Both have come across as rude and dismissive. Rather than feeling like a valued customer, I often felt as though asking questions or requesting information was an inconvenience. I continue to be surprised that individuals in customer-facing leadership roles would interact with customers in this manner. I normally work with the El Paso office and have had positive experiences there. However, when the office is unavailable calls get transferred to Albuquerque location. Unfortunately the difference in customer service has been noticeable.

I am still fighting, I filed a complaint with BBB, no response, I filed with the New Mexico…read moreDepartment of Justice Intake and Constituent Service Bureau, which was also ignored. They use their second business, Builder's Source for plumbing and electrical which requires a Construction license, that license has now been revoked by the state. I would be giving second thoughts to using this business, you have no recourse, if something goes wrong, like them destroying my 5 yr. old, $5,000 GE Monogram oven and the cabinet it sat in. They DO NOT CARE.