I've always bought my wife gift cards for this salon for years, it was her favorite salon. I…read morepurchased a new gift card recently for her so she can get her normal massage, manicure or whatever. After booking a massage from the business website she is told the night before her appointment that she cannot use the gift card because the new massage therapist doesn't work directly for the salon! What exactly is the point of me buying a gift card then being told by the business that the cards cannot be used for services that you have always used them for? Horrible customer service, this is not on the employee, it's 100% on the ownership. If you're a business and change your rules on something as big as gift card usage, you should let customers know at purchase, if you don't, you should remedy the situation, not tell the customer there is nothing that can be done. Straight up horrible customer service. Will be taking our business elsewhere from now on.

Went here yesterday for the first time ever. I went with my mom and we got side-by-side hot stone…read moremassages in the spa. The staff was very nice, and the spa area was beautiful. The first thing they did when we got to the spa area is ask what we wanted to drink...ride wine for me, please! It was actually a decent wine, too. The dressing area was comfortable and nice, and you got your own locker to put your clothes and belongings in to - and not grade-school metal lockers, either. They were very nice dark wood lockers. The masseuse was very nice and professional and did a very nice job. My mom and I both walked out of there feeling like butter. This place doesn't look like much from the outside, but the inside is clean and trendy. Because the place is a spa, too, expect prices to be a little higher than in a regular salon.

It smells like mothballs inside this spa or salon. Door was locked. This isn't such a great scent…read morefor a spa. Sam is doing hydration facial and glycolic peel for my face and décolletage for $200. The hydration facial is $150 and $50 for the glycolic peel for the face and décolletage. Toner between facial cleanse, glycolic chemical peel, massage, hot stone, enzyme, face mask (in the packet). Face feels clean. The toner burns the eyes a bit. The glycolic chemical peel only tingled a bit on my chest. Didn't feel any tingling on my face at all. Sam is nice, she was able to fit me in last minute. She had to tend to customers in between, but she made sure I was okay. Calming music in the background during my facial. My face feels really nice and clean. The massage was the best part for me. It's a bit expensive, but the facial and massage was good. My husband was sniffing me when I met up with him after my appointment, he said he could smell the mothballs on my coat and everywhere. The mothball smell was bad. The mothball smell wouldn't come out of my winter coat, my white alpaca sweater or my jeans or hair at all. Plan to shower and wash everything or dry clean afterwards. :/

Did an emergency 1st post-COVID eyebrow wax & facial here as a new customer, WOW. Was blown away by…read morehow up-to-code / regulations they were. Everything from temp check / sanitizer intro, to full plastic shield for facial. Sam was a pro, and best of all - my eyebrows and skin look and feel amazing!!!

New owners. Seems a little disorganized at first. Nice though and time will tell. They are…read moreplanning to add new services in the future.

The BEST salon and spa in MICHIGAN!!!! I always get my haircuts, sports pedicures, and facials here…read morefor almost 9 years now!!! Only place I go to! Albana is the best stylist/esthetician ever!

I'm still very happy with the nail services. Clean, friendly, relaxing or as engaging as you want…read moreit to be. Love the pedi!! The boutique store is still very cute and well stocked.

I've been here many times since my original post, this is my go to place for massages and facials-…read moreI recommend it to everyone!

Amazing knowledge staff. Great atmosphere always leave there happy. Roberta treats everyone,…read moreincluding her staff and customers with respect.

My coworker recommended this place to me ecstatically, i was about due for a big chop. This place…read moreis very old school, but dont let that fool you! I asked for a fairly modern cut and my expectations were beyond met, even though it was a simple enough length. This place has an older cliental but theyre fabulous and chatty. I just booked my second appointment for me and my girlfriend!

Paige is an awesome hair stylist and person. I have been following Paige and having my hair treated…read moreby her for over 10 yrs. Paige has a real talent, knows my hair, my likes, and how to give me what I like. I always walk out happy. I love the salon, Krave. It has a relax, casual feel with very friendly staff. You have to check them out.

We have been clients of Paige for over 20 years! I have longer hair and my daughter has hair down…read moreto her waist (all one length) so we have put alot of trust in Paige over the years. My daughter has tried several new styles over the the last few years, all while keeping the length. Paige never disappoints! Paige is a true professional with an incredible skill set and a long history working in top salons. Paige made the decision to move to Krave and we followed!

I loved that they took me in super last minute. They are in a great location in downtown Ferndale…read more I used to love getting my nails done here like 5 years ago but this time they cut my cuticle so much it bled in two fingers. I was super sad and it hurt for days. I really wanted to support them. Also this is not the place where they offer you a water/drink when you come in.

I had my first pedicure and manicure and I enjoyed the experience and was pleased with the service…read more My concern came with paying for the service, which I used a credit card that I rarely use and provided a nice tip. The card was run out of my sight, my mistake. The card was hacked just after that charge. The timing of the card use and the hacked charges align. I'm not going to blame, just pointing out to watch your credit cards when they are being processed.

Always a great experience! Thank you Susan Ryan and today Bella was so kind to me I really…read moreappreciate it !

Excellent experiences so far at Visions Salon. I have only been for manicures so far but Rilie and…read moreChloe both did an amazing job on my natural nails. Great environment in the salon and friendly staff. I plan to visit the spa soon and will rate that later. Thankful I found Visions!