I like shopping at Martins Food Store in West Virginia. I would like to see more manager involvement with the employees and promotions and pay raises for the dedicated loyal employees. I do not see that happening. read more

In my area of Pennsyltucky, Giant is a big if not THE biggest player in the grocery game in terms of the number of stores. So, coming to this Martin's is like being at home since it's 99.9% the same experience down to the stupid Marty robot getting in the way wherever it's rumbling. Are the prices the best? No Are you going to be wowed with amazing bougee ethnic or organic finds? No Are you going to wait to checkout because the self-checkout scanners work like a good hall of fame hitter, where they get a hit one out of every three tries? Yep. With that said, for a town and area of this size, it is a full-scale store that offers a little bit of everything so if you're staying in a cabin fifteen miles away and this is the nearest grocery option, at least you can hit it all at once. Good. Enough. (Open daily 6am-11pm the same as basically all Giant/Martin's) read more

Martin's Food Store - a view of a grocery store - Grocery Near Me - Charles Town, West Virginia

poorly managed, how nobody thought Father's Day would be big in seafood and schedule appropriately yet they have only two people working their butts off while managers do nothing while 20 to 30 people wait. read more

I complain about the service in Charles Town, WV 25414. It is 10:10 pm and I have about 8 items to purchase. But I detest self-checkout . Why? Because I am doing the work of an employee so that the Corporation can realize more profit. It is not a service of convencience to me. The idle "supervisor" of the self-checkout refused to assist me by checking me out. She said "come in before 10 pm and they are staffed checkout lines." Her idea of service was to teach me how to do self check out. Sorry I understand the concepts but on principle I refuse to learn. She refused all help. She refused to give me her supervisor's name. She was not busy with other customers she refused on principle. I will not use self-checkout until I am given a discount for working for Martins. The grocery stores will have us stocking the shelves someday, for free, if they can figure out how to implement it. They do not care about customers. Only care about profit to shareholders. read more

Prices should be changed before the store opens. I paid a lot more because I bought products I thought was on sale and was not.THEY NEED TO DO BETTER read more

I came here a few times during my 3 weeks stay at Home2Suites this month. This seemed like the happening day, everyday, every hour! The parking lot was always full and there were always many people inside whenever I went there. They also have a robot rolling around, it's pretty cute! They have plenty selection of healthy food brands to normal food brands. Their bakery is good and their veggies and fruits were also good. I bought a few items here to make food at my hotel room. I also like that they also sell fresh pasta. I love the convenience and cleanliness of this market. If you stay around here, this is your best bet! read more

Love the wine selection in this market, the steamed shrimp are always a delicious treat! Highly recommend the fried chicken as well it's delicious and they never disappoint. I do recommend you order ahead if it's during busy times like football season. read more

Very good grocery store in the Harpers Ferry, Charles Town area. I visit this a couple of times a year when visiting my family and don't go anywhere else. There are less expensive options nearby, but this is more of a craft grocery. What do I mean? Bakery, Floral, Deli, all the things that tie us back to traditional grocery store experiences. I particularly like the fresh food made on site and fruits and vegetables available. It's easy to go and find all the things you need for a nice meal at home, you won't find better ingredients anywhere. I've had their sandwiches to go, and grab fresh baked goods for breakfast and it's a hit every time. Many times on sale. The service is also good, fast service. Worth getting the key card for great savings among all their items. And the place is clean and well staffed. I'll continue to go here every time I shop in the area. read more

Aside from a wide variety of moldy produce and discolored beef. They offer a time slot for you to pick up your grocery order, JUUUUST don't plan anything around it. You are guaranteed to not get your reserved time. For weeks now they have been 2-3hours behind the time slot we have scheduled They used the weather as an excuse the one time but even know on a clear day with no storms they are over booked and behind. I'm not sure why they over book themselves when they know they cannot handle the customer volume. read more

Wow drive a little further to MARTINSBURG the Charlestown Martin's has gone down hill brown old meat, tons of fish un priced...poor management here. read more

For a small town, this grocery store is adequate. Noticeable effort has been taken to keep the produce fresh and the store is clean. The only negative appeal is the creepy robot camera that roams the aisles. read more

I went in at 6pm to pick up some vegtables and chicken and did not get anything except a gallon of milk. I'm not paying $5.00 for a head of califlower the size of a softball and the fried chicken was so over cooked it looked brittle and is not worth $13.00! I won't be going back, I'm a blue-collar worker who can't afford to pay their prices. And get rid of that stupid robot thing that goes ballistic if there's a piece of paper on the floor! read more

I have been shopping here for 15 years. Recently, my son and I have started detecting the salad bar. I am wondering, though, what time one has to be there in order to get anything at all? I was there Monday, May 1st around 5:30 and there wasn't even any lettuce to speak of! No spinach - nothing. My son just came home from grabbing us another salad and he reports the same issue. He also was going to grab some sushi, since today is the special day - there was nothing. Only a seaweed remained. Please don't tell me that you doubt you'll sell any extra sushi when everything is at least $2 less than it's normal price? I refuse to continue hoping my grocery store will provide what we expect. The"floral department" might as well not exist, and I can't tell you the last time I saw the coffee shop open. Completely disappointed. Food Lion may have my business, or I'll drive to Purcellville for Harris Teeter. I will not settle. read more

I am a fan of Martins and shop regularly at the Martinsburg store. I also like the "cents off" promo for gasoline purchases. I just bought a VW Jetta TDI (diesel) and this is the ONLY Martins I have found that has diesel available. Won't be going out of my way to fill up, but I do get by here periodically during the promotion period, so I will be able to use the promo on this car as well as my SUV that takes regular unleaded gas. read more

The store looks nice, however I would avoid the deli department. They don't use their hands when handleing the food. I've watched them eat meats and cheeses off the slicer, and turn around and serve food without changing their gloves. Unfortunately, I witnessed an employee wiping her nose and serving a customer immediately after. Won't be going back, especially after throwing up their packaged green peppers. read more

I'd like to update my review of Martins in Charles Town WV. The store is noticeably cleaner, better organized,and well stocked. The staff are more willing to bag and assist customers, without the usual attitude. It's like a new store and the manager and his staff should be commended for turning this store around. Well done! read more

I should say before I start that I don't live around here and have not for about 10 years. I do visit friends in the area and this is my regular spot to pick up beers, snacks and stuff to through on someone else's grill. I like that it's always clean, huge and seems to have a pretty good selection of stuff, but have never done a full grocery trip here. The staff is friendly almost to a fault. Maybe it's the cultural difference from WV to DC but never once has any of there employee's ever seemed in hurry or have any sense of urgency. While fine in some settings, when the lines start growing it gets annoying. I am happy to see that they have a bunch of self serve lanes and will always use them from here on out. read more

I have been coming to this Martin's for years. The selection here is substantial. They have one of the biggest organic & gluten free sections of a mainstream grocery store. The prices can sometimes be high, but the coupons and rewards card have good discounts. I have gotten food here for parties and gatherings, and everybody loves it! Recommend stopping by here! read more

When is a pharmacy not a pharmacy? When their computer system is down. Apparently the computer contains the brain of the pharmacist, so when the computer is down they are helpless. Not sure they aren't helpless when the computer is running. In addition, they tie up your scrip so you can't get it anywhere else. Great system. I recommend Walgreens. Friendly, efficient and competent. read more