service and pricing is fair and straightforward! We have purchased 3 mowers and a snow blower over…read morethe years. great products and service! upgraded each time after years of reliable service. Great people to do business with!

We took our push mower to Switzer's when it wouldn't start. We paid $55 for the repair, brought it…read morehome and it still doesn't work! Not only that, but the owner wasted ten minutes of our time sharing his political views. Also heard through the grapevine that he's known for his homophobia as well. Will not do business with him again.

Super fast help with my mower, picked it up and dropped it off in a hurry! The engine in my mower…read morehad a catastrophic failure, they picked it up, diagnosed it, offered alternatives and in the end replaced the engine and had it back to me before my lawn got out of control.

After doing research on my small engine all signs pointed to the carburetor solenoid. I took it to…read morepaines explained what I thought the problem was and instead they charged me over a hundred dollars to change a fuel filter. I picked up my machine and it failed. They offered no apology, did not ask for it to be brought back, and did not offer to fix it properly. When I said we'd go elsewhere the response was, "ok" Mechanic does not seem knowledgable and costumer service is lacking

I've been using Paine's Garage for 6 years and have been very satisfied with their service and…read moreparts departments. Honest estimates and friendly.

I had ordered an item online and picked up in store. When I picked up, I asked the employee if he…read moreneeded to do anything to finish the sale. He said no. Two days later, I got notice that I needed to pick up my item. I went in because I had ordered a second identical item from another local TSC store, wondered if possibly it was a duplicate order. It wasn't, there wasn't an additional item waiting, and a couple of the staff members got a little porky with me, practically accusing me of trying to pull a fast one. I explained that they may want mark my purchase as completed so the item could be taken out of inventory. I was a retail manager for years and I know what it's like having to try to explain shortages to district managers! Obviously they didn't because I was able to order and pay for the item again today, asking for in store pickup. It's something that I use frequently so it's not a purchase I made simply to prove a point. It is the only one (supposedly) in stock. Time will tell. Honestly, the current management is more interested in hanging out and chit chatting with their staff than actually helping customers. I will say there are a couple of outstanding cashiers who are always smiling and friendly - you go, girls!

I was inquiring about trellises for my garden. I was shown the various types and what they are…read moreused for. Spent his time and explained everything clearly. Did not rush through explanation. Very helpful.

So, on Christmas Eve, my daughter came up from Washington DC and she brought all of her and her…read morehusbands laundry for the past three weeks. Her washer and dryer were not working in her apartment. She went to use my dryer and it didn't work. It just made a humming noise and so I thought it was the belt. I called Discount Appliance World in Geneva, New York, and a nice lady named Judy said that she would wait for me to come and pick up the parts if we needed them as she was going to close in 15 minutes. She also told me that if anything we had bought from her wasnt needed, she would take it back as long as we didn't open the packages. Well, after fiddling with the dryer while my daughter had the whole thing apart, it worked! Didn't need the parts after all. So she took the parts back today and Judy took them back, issued a check and said she almost called us yesterday to see if everything was okay with the dryer. Now, THAT is customer service. And that was after she had told me to call the store number any time over Christmas if we needed to ask questions or needed something else. Even CHRISTMAS DAY! I had bought the dryer from them a couple of years ago with hesitation because I could have gotten the same dryer at Lowe's for $50 less. But they offered same day delivery and take out my old dryer. That already was worth the extra. But the fact that the money helped a local business out and THEN went above and beyond for my family cinched my five star rating for a local business. AMAZING!

My new washer and dryer were just delivered and installed, quickly and efficiently! The gentlemen…read morewere very professional and helpful! Chris at the store helped me understand all the nuances of w/d technology as it's changed a lot since I last purchased. What I appreciate is the business is local and they service what they sell - no contractors that don't care if done right. If I need any appliances in the future, I will definitely buy from Chris and Discount Appliances! Check them out!

We've made it a family tradition to cut down our tree from Wright's. Prices are always fair, many…read morevarieties from which to choose and great family business within a short drive from Geneva. They'll even provide a saw and later bale it for your car. They also have some fresh cut if you want to stop and go. Highly recommend!

"All Christmas trees are $34.99" is what the charming owner told me when I called to ask if they…read moregrew Norway Spruce trees. I knew we were in for a treat as we approached the busy parking lot on a glorious Saturday in December. We checked out the pre-cut selection and decided to grab a saw and hit the terrain and I am glad we did. It took us about 20 minutes to select our near perfect tree. The saw was sharp and it was a matter of minutes before we were on our way back to the barn where they wrapped up our tree in string, not the standard netting, which I appreciated. I am glad I checked out this local tree farm.

Great selection, good prices, knowledgeable owners! My hanging baskets are of very high quality and…read moreare still blooming strong!

Called in the summer to get an estimate for hardscaping/landscaping for a new home in Canandaigua…read more It is X-mad eve and we have received nothing. They must be very busy. Hard to support small businesses when the communication is this poor. A non recommend at this point. ABF

My go to for plants every spring. Plants are always gorgeous and healthy. They have pretty much…read moreeverything you're going to want plus customer service is outstanding.

We were very happy with our first purchases last Spring. So much so that we decided to make them…read moreour primary source for this year's hanging baskets. About a month ago we revisited them. We had saved last season's baskets because they complimented our exterior decor so well. Because of that we inquired as to whether we could reuse the baskets, and specify what flowers would be included in each arrangement. We were informed that we could do so on both counts. And, that we would be informed by phone when they were available for pickup. We heard nothing further. So, yesterday we called and inquired as to the status of our order. They informed us that the baskets were ready for us. So, we drove there, about a 25 minute drive from our home, late yesterday afternoon. Upon arrival we inquired of the female employee at the checkout counter about our baskets. At first she was unsure, but she inquired of the owner and ultimately the arrangements were located. However, only one basket (out of 5) contained the flowers we had requested. The employee checked the order records and no, the arrangements were not as ordered. So, they were returned to their workshop for correction. About ten to fifteen minutes later they were returned. But, when we went to pay for them we discovered that the price was about 20% higher than the previous year. When we inquired as to the reason we were told by two, of the approximately 14 year old, female employees (this is a Mennonite enterprise) that the increased cost was due to the reuse of our old baskets; that doing so made it "more work for them". We might have argued the point further with the female owner. However, she had left us to riding mow her lawn, while carrying her infant daughter on her lap. Needless to say, we probably will be buying our hanging baskets closer to home next year. Too bad.