The way these pets have to sit in a small space on metal grates should be illegal. Manager is rude…read moreand will scream at you if you suggest anything for pets. No water, no beds or blankets. This should be illegal!

Lady working there with red hair, glasses, and pink converse was extremely rude. I personally am…read moreabout to move and I am actively looking for a dog to adopt. I don't know if it was because of my style or if I looked young, but the way she treated us compared to other customers was astronomically different. She was smiling and laughing with other people, but with me and my friends she acted as if we were being a burden for asking to hold a dog. Very disappointed in how we were treated.

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

Bad experience trying to book a bath haircut online and over the phone. Their own internal show…read moremy dog had rabies vaccination but their system she have a new shot. Showed up for the appointment. And their system was down. Wasted no grooming, no apologies.. They made it all my fault.

Even though a lot of the stuff is pretty foofoo and perhaps overpriced, they have some items that…read moreare hard to find elsewhere like Antlerz and of course Orijens dog food. It seems like they've been having trouble getting the adult food in, but I've heard it's actually a widespread phenomenon, and it's even happened at some Chicago dog boutiques (so it seems to be Orijens' fault and not the boutiques'). The staffers are really nice and helpful.

I highly recommend this pet shop! Like my brother says, it's a true "mom and pop" store. Out of all…read morethe pet stores I've visited, this is one of my favorites. Their animals come directly from reputable breeders, including many from reptile expos, and the staff provides accurate information on proper care. They have a great variety of reptiles (my little "dinosaurs" as I call them) and other unique pets. I purchased two different species of jumping spiders from them, and both have been thriving. Compared to one I bought from another location, the difference has been amazing. They're active, healthy, and one of them even enjoys walking onto my hand. If you're looking for healthy animals, knowledgeable staff, and quality supplies, I highly recommend checking this place out!

Adorable little shop with an astounding array of small critters: lizards, snakes, tortoises and a…read morebunch of other reptiles; axolotls and other amphibians. They sometimes have small mammals and/or arachnids. I got to see a hedgehog last time I was there. And a hairy spider (from a distance!) Always something new and interesting. They also have supplies, equipment and feeders. The shop is colorful and cheerful and the owners are knowledgeable, helpful and really, really nice. Go check it out. You won't be sorry. ​

Knowledgeable service and kind ppl working there!!!! Grooming is excellent too. Overall helpful…read moreand clean too.

An associate named Melissa accused me of stealing roaches. She was extremely rude and accusatory. I…read morewas so very surprised and confused. The staff at this location have always been so helpful and friendly when I buy insects for my reptiles. This woman owes me an apology and needs to be educated on how to speak to people in a respectful manner. I have never stolen anything nor do I need to. I walked over with my family to look at the roaches because last time I was in another staff member and I were discussing how to breed the bugs. At that time there was one container of very large adult roaches that would be perfect. I simply looked and it appears they were gone. I don't think I will be returning to this location so long as Melissa works there. very disappointing. She is a nasty human.

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

I stopped by Petco for some basic aquarium needs. Their aquatics department was very nice..I have…read moreto say I was a bit surprised. A nice guy named Ken helped me get some ghost shrimp, and Endlers guppies. We talked for a few minutes...he was knowledgeable, offered some good advice and asked me to to bring in a photo of the new nano tank when it was all grown out. They had a good selection of plants and inverts for planted freshwater aquaria if thats your thing. I will beback. I was impressed by Petcos selection and customer service.

We just adopted a dog from here yesterday. The experience was great. After we applied, we heard…read moreback in a day and arranged to go and meet the dog. We drove from MI to the facility in Elkhart, IN. The facility was impressive as they are building a large shelter. The dogs were all kept in large pens and seemed well cared for. We were able to spend as much time as we needed and have our son meet him to ensure he was a right fit. After signing the paperwork and adopting him, they even provided a going home kit with treats and a sample of food. So far, the dog has been great and is already part of our family with our kids. Adopt don't shop :)

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

I was up for a visit and wanted to squeeze in a nail trim for my pup. They had a great online…read morescheduling system and offered nail trims specifically to work the quick back. They were very communicative and when I showed up, the staff was awesome in person as well. I added on a bath cause everyone was kind and I felt I could trust leaving my pup with them. I wish we had something like Gordon's where I live- but for now, I'll continue to stop by when I'm up there!

We have been taking our Great Pyrenees to Gordon's for quite a long time. Unfortunately, after…read morepaying for the service today my husband was told that they can't groom him anymore because he's too large...and referenced his weight which was 20 pounds more than his actual weight. Over the course of all the times we have taken Bear to be groomed, it was never relayed to us that his size was an issue. And then to top it off, she asked if he's on a plan to lose weight!! How unfortunate to not only state an incorrect weight but to imply that our dog is overweight is so unprofessional. What has changed over the year or so we've been taking him? And they're relaying this information as his nail is badly bleeding from them clipping it too low. We have never received any feedback or concerns with Bear until today when we were told they're done grooming him. He is a Great Pyrenees, which is a very large dog. His back aligns with my hip when standing next to me. What changed over all these months? No warnings, no feedback...just attempts at fat shaming. Guess what Gordon's..you guys aren't a vet. You guys are rude, unprofessional, and just downright wrong.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Wonderful place to find a new furry friend! You can walk in and look for an animal for as long as…read moreyou want without being watched. I adopted my cat here a few weeks ago and they have been nothing but wonderful from start to finish!! Also, you get a discount at most vets for the animals first check up. Highly recommended!