The way these pets have to sit in a small space on metal grates should be illegal. Manager is rude…read moreand will scream at you if you suggest anything for pets. No water, no beds or blankets. This should be illegal!

Lady working there with red hair, glasses, and pink converse was extremely rude. I personally am…read moreabout to move and I am actively looking for a dog to adopt. I don't know if it was because of my style or if I looked young, but the way she treated us compared to other customers was astronomically different. She was smiling and laughing with other people, but with me and my friends she acted as if we were being a burden for asking to hold a dog. Very disappointed in how we were treated.

I have always taken my girl Peaches to Pet Smart for her grooming since she was 3 months old. She…read moreis a beautiful Brittany Spaniel! They have always been such a great help for me. Especially back when she was 3 months old and my husband had very this skin at the time and with the slightest touch from her puppy nails would rip his skin wide open! One gal suggested putting on rubber nail tips that they had in many different colors! (this was back in Feb of 2016) What a godsend that was!! She is now going on 9 yrs old this coming October and I still take my furbaby here!! Susan M Elkhart IN

Bad experience trying to book a bath haircut online and over the phone. Their own internal show…read moremy dog had rabies vaccination but their system she have a new shot. Showed up for the appointment. And their system was down. Wasted no grooming, no apologies.. They made it all my fault.

Even though a lot of the stuff is pretty foofoo and perhaps overpriced, they have some items that…read moreare hard to find elsewhere like Antlerz and of course Orijens dog food. It seems like they've been having trouble getting the adult food in, but I've heard it's actually a widespread phenomenon, and it's even happened at some Chicago dog boutiques (so it seems to be Orijens' fault and not the boutiques'). The staffers are really nice and helpful.

I highly recommend this pet shop! Like my brother says, it's a true "mom and pop" store. Out of all…read morethe pet stores I've visited, this is one of my favorites. Their animals come directly from reputable breeders, including many from reptile expos, and the staff provides accurate information on proper care. They have a great variety of reptiles (my little "dinosaurs" as I call them) and other unique pets. I purchased two different species of jumping spiders from them, and both have been thriving. Compared to one I bought from another location, the difference has been amazing. They're active, healthy, and one of them even enjoys walking onto my hand. If you're looking for healthy animals, knowledgeable staff, and quality supplies, I highly recommend checking this place out!

Got my first jumping spider from Pets Burg! I absolutely LOVE her. Very friendly, knowledgeable…read moreowners! I will recommend this small business to everyone! Thank you so much!!!

Merideth the groomer was great with our nervous dog. We now bring all three of our dogs to see her…read morefor baths!

I've been bringing Skipper to the South Bend store for several years now. Skipper always comes out…read moreperfectly clean and soft with nails trimmed well. This is important to me as Skipper's nails are black and I'm scared that if I tried to trim them I would hurt him. I was referred by a friend because of the experienced groomers at the South Bend store and on 9/12/2025 they did not disappoint. :-)

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

I stopped by Petco for some basic aquarium needs. Their aquatics department was very nice..I have…read moreto say I was a bit surprised. A nice guy named Ken helped me get some ghost shrimp, and Endlers guppies. We talked for a few minutes...he was knowledgeable, offered some good advice and asked me to to bring in a photo of the new nano tank when it was all grown out. They had a good selection of plants and inverts for planted freshwater aquaria if thats your thing. I will beback. I was impressed by Petcos selection and customer service.

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

Horrible organization! They lied to me about my cocker coming from a puppy mill after I signed the…read morepaper. I have spent thousands of $$ on her health care problems to keep her alive!

We have been taking our Great Pyrenees to Gordon's for quite a long time. Unfortunately, after…read morepaying for the service today my husband was told that they can't groom him anymore because he's too large...and referenced his weight which was 20 pounds more than his actual weight. Over the course of all the times we have taken Bear to be groomed, it was never relayed to us that his size was an issue. And then to top it off, she asked if he's on a plan to lose weight!! How unfortunate to not only state an incorrect weight but to imply that our dog is overweight is so unprofessional. What has changed over the year or so we've been taking him? And they're relaying this information as his nail is badly bleeding from them clipping it too low. We have never received any feedback or concerns with Bear until today when we were told they're done grooming him. He is a Great Pyrenees, which is a very large dog. His back aligns with my hip when standing next to me. What changed over all these months? No warnings, no feedback...just attempts at fat shaming. Guess what Gordon's..you guys aren't a vet. You guys are rude, unprofessional, and just downright wrong.

I was up for a visit and wanted to squeeze in a nail trim for my pup. They had a great online…read morescheduling system and offered nail trims specifically to work the quick back. They were very communicative and when I showed up, the staff was awesome in person as well. I added on a bath cause everyone was kind and I felt I could trust leaving my pup with them. I wish we had something like Gordon's where I live- but for now, I'll continue to stop by when I'm up there!

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Absolutely would not recommend. I put in an application to adopt a cat over a week ago, and have…read moreanxiously been awaiting a response. When a woman named Jenny contacted me this morning, the conversation started off kindly enough. She then proceeded to tell me that my application had been denied due to financial difficulties, including bankruptcy & issues in small claims court. I told her respectfully that I have most certainly never filed for bankruptcy, nor have I ever had any issues in small claims court. When I let her know there had been an error, she cited a criminal charge I had gotten over 6 years ago. An unfortunate mistake I have long since paid for & moved on with my life. I now own my 2100 sq. ft. home that I share with my 3 young children who were really hoping to add a feline friend to our family. Such a disappointment, because I know we could've provided a kitty with a safe & loving home. We still plan to do so, there are kittens all over in need of good homes. I'll just have to pay the extra money to have him/her vaxxed and spayed/neutered. Too bad it couldn't have been one of the kitties locked in cages at your shelter :'(