1. Martir Financial Group

    1. Martir Financial Group

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    Placentia, CA

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    Martir Financial Group

    4.9 (45 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Martir Financial Group

    Audit and conflict resolution support

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    Martir Financial Group Photos

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    5 months ago

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    10 years ago

    This review is for Trina M! She has been so wonderful and patient with me through this process. Will definitely be using her next year!

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    Page 1 of 2

    Ask the Community - Martir Financial Group

    Review Highlights - Martir Financial Group

    I have had many accountants and tax preparers in the past and none have the customer service and knowledge like Trina.

    Mentioned in 38 reviews

    Read more highlights

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    Working with Vivienne and Michelle throughout our loan approval process was great and we would…read moreabsolutely recommend them for your next home loan. We were initially paired with another loan officer from another company and we were frustrated with their lack of transparency and communication style. Vivienne, on the other hand, was super helpful, transparent, and great with her communication. We are so happy that Vivienne was able to step-in so quickly and was able to save us over $7k right from the first loan estimate. As first-time home buyers, we are very grateful for Vivienne's help navigating us through this loan process.

    We had an excellent experience working with Vivienne throughout the purchase of our home. From…read morestart to finish, she was responsive, knowledgeable, and incredibly organized, which made a complex process feel much more manageable. Vivienne took the time to clearly explain our options, helped us secure a competitive rate, and stayed on top of every detail to keep things moving forward--especially when unexpected challenges came up close to closing. Her communication was outstanding--she was consistently prompt and even responded outside of normal working hours, which gave us a lot of confidence and peace of mind during a stressful time. What stood out most was her ability to problem-solve quickly and advocate for us when timing became critical. We truly appreciated her professionalism, dedication, and willingness to go above and beyond to get us to the finish line. We would absolutely recommend Vivienne to anyone looking for a reliable, responsive, and highly capable lending partner.

    Crossroads Planning

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    4.9
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    Requested a free consultation, and Tony was very helpful and honest during our online meeting…read more It's hard to find companies with knowledgeable individuals who can provide valuable opinion as many are like robots so it's refreshing to have someone understand your needs and try to give you their best advice. Hope to work with Tony at Crosdroads Planning for our future tax planning needs.

    TL;DR: Worked with Garrett Jones at Crossroads Financial Planning for tax prep. Misquoted our taxes…read moreby nearly $4,000. Poor customer service -- impolite and dismissive. Once paid, they offered little further assistance. Significant miscommunication between staff members on essential elements of our filing. Longer version: We hired a tax preparation service to help navigate changes to our filing status after getting married. Our tax consultant, Garrett Jones, began working on our application with the wrong filing status. After correcting this error, there was poor communication regarding important changes that needed to be followed up on, which resulted in IRS notices arriving in June. When I raised my concerns with Garrett, his guidance was vague and he offered no clear timeline for resolution. Weeks later, with no progress made, I was left with the impression that once he had been paid, his investment in us as clients had ended. I spent approximately 10 hours on the phone with the IRS trying to sort out the status of our account. Throughout this process, Garrett maintained that I owed approximately $2,000 to the IRS -- when in fact I had a pending refund of approximately $2,000. In the end, we were left with a significant miscalculation, poor customer service, and no choice but to resolve everything ourselves. I'm still unclear what the fee we paid to Crossroads Financial Planning actually covered. Highly recommend taking your taxes elsewhere.

    Martir Financial Group - taxservices - Updated July 2026

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