the place is closed yet the web is not clear about that fact. Also, the phone number message says nothing about being closed. Very sloppy business practices. read more

I recommend considering alternative vendors, as my experience at this location did not reflect a strong emphasis on customer service. I previously contacted several suppliers to confirm the availability of Xcel Surface products and was informed that preordering was necessary prior to pickup. A few weeks later, I asked my wife to place the order to ensure it would be ready for collection. Upon her call, she was informed that no preorder was needed and that there was always ample stock of the Xcel Surface products. On the day of pickup, I called ahead to verify availability due to the earlier confusion, only to find that the product was not in stock. When I inquired about the timeframe for ordering the product, I was informed it would take a few days, causing delays in my project. I was also informed that payment was required before placing the order. At this point, I decided to seek a different vendor due to my frustration with the service provided. Unfortunately, the employee's response during our interaction suggested a lack of care, as they did not inquire if I wanted to proceed with the order. Additionally, when I asked about how their day was going, the response I received made me feel belittled, indicating a deficiency in employee morale and attitude. If an individual is dissatisfied with their job, it may be beneficial for them to explore opportunities that align better with their interests. read more

Went in looking for a specific brick. Salesperson said he would help me but he was working on something else. I thought if he could just tell me if he had the brick (from picture) I could then wait. Without me realizing it he wrote down name and color of brick and said maybe I could find it elsewhere. Was that because he didn't want to bother or they didn't have it? Not sure, so left without any verbal communication. I guess I just expect a bit more customer service. Company helped a friend of mine and all went well. So I guess it depends who you get to help you. read more

These guys are awesome! They perfectly matched the brick on my 14 year old house retaining walls. They also provided me with correct grout and very reasonable delivery charges. The counter guys are real pro's and very knowledgeable. They also have an extensively stocked tool section for contractor pro's. Highly recommended. read more

A complete FAIL on their part. I ran 50 pavers short after buying a entire pallet of pavers from them. They told me I would have to buy another entire pallet to get 50 pieces. Now if I didn't already buy a pallet from them, I wouldn't be writing this review. I went to them 3 times and each time they gave me the same NO. I will never give them my business again!!! read more

We recently did a home improvement project and Marvel treated us right--including refunding for excess building materials. A person named Ricardo was especially helpful--and knew what to do. Wes & Colene read more

They guy at this place was very helpful and nice, especially considering I had no clue what I was talking about and even when it was apparent that he couldn't get close enough to one of the big store's prices per block. His block (retaining wall blocks) were MUCH nicer that those at Lowe's but I was looking for price, not looks. His price IS better than Lowe's for the good stuff. Suggest you give this local place a try if you are doing anything involving masonry or landscaping in your back yard. read more

They can't even answer the phone. How do get to a point of placing an order if they do not have the recourses or talent to manage the phone system. Nice staff if you can get a hold of them. Management has their head in the shade and are suffering from a vitamin D deficiency. read more

Went in for some thin brick. Awesome customer service and helped us out 100%. Found a product in stock that needed to be ordered everywhere else we tried to find it. Unfortunately we did not get the employees name but I would definitely recommend Marvel to anyone based on their customer service alone. read more

If you are a regular person do not waste your time here. I was sent by my landscaper to chose some product for a job for my backyard. I found something I liked and got pricing. I wasn't sure on the exact footage I needed so I took the paper with pricing and went home to measure. I drove all the way back there today to place the order because I was told they couldn't do it over the phone. When placing the order the same person informed me the price was actually more than double what he quoted me yesterday because he made a "mistake". And then proceeded to tell me he could "help me" by giving me a really good deal and dropping the price 2 dollars off the doubled price. I repeatedly showed him the quote I have on paper in his handwriting and he still refused to honor the price. At that point I just wanted to leave and not buy anything from a company with such unethical business practices. And all he would say was "you won't find this price anywhere else." Clearly he thought he could take advantage of me because I am not a contractor or maybe because I am a woman. Either way, do not trust this company! read more

Great customer service! Marvel has a great selection of block, pavers and veneer products. My husband is currently re-doing our backyard and everything looks great! Their staff has been very knowledgeable with our project. I can't wait to go back to them for our front yard remodel. I'd MUCH rather go to Marvel than Home Depot or Lowe's--I know there are people there to answer all our questions! read more

I'm not a contractor just a DYI guy. I've shopped Marvel for over 40 years. They always go out of their way to help plus they have a good inventory and the prices are always right. Roger Powers read more

Very disappointed...... I have used them in the past, I spent several thousand dollars redoing my front yard. Then when I go to match the gravel I already have, that I got from Marvel... I get the wrong product. I was then told "that's what you ordered". I specifically said I needed "gravel" ... I received dirt.... I was told at the other location on E Bell rd that I needed 1/4 minus... I I say I need gravel and I order dirt don't you think the employee educates the consumer ?? Thanks Marvel..... I now have a huge pile of dirt to do something with.... Anyone need any dirt????? read more

We decided to have our backyard redone with pavers and stopped in to ask questions. We also needed to find someone to do the job. Marvel answered our questions and referred us to Carlos Ayala to get free estimates to do the job. After getting an estimate and expert information on the project from Carlos, we hired him and his team to do the installation. That was a very good decision for us. Marvel Masonry delivered our pavers and supplies on time and the delivery driver even went to great lengths to drop the supplies in the back yard where we needed them. Carlos and his guys were professional and dependable while turning our paver backyard into a resort like setting. We highly recommend both Marvel Masonry and Carlos and his team, and we thank all of them for a fantastic job. Well done!!. read more

Went in looking for some specific retaining wall blocks. A person at the counter greeted me and I tried to explain what I wanted - straight blocks rough on the front (face) and sides. He didn't understand what I described & I said there were some on a display outside. We went outside and the first thing he said was "those are full pallets only. you have to buy a full pallet and there are 84 on a pallet". He then asked how many I needed. I said it depended on the size of the block. I stated it didn't look like a typical 8x8x16 block. He said it was. I looked closer & said the block didn't look as wide as high & he insisted it was. Then he looked closer & said maybe it was 8x10x16. At that point I asked he get me someone else to speak to since I needed accurate information to determine the quantity to buy. He said he would get someone else. A few minutes later he came back and said a manager would be out to help me. He also made a point to tell me I dis-respected him. I replied I was there because they were the supposed experts and I could not answer questions without accurate information. If anyone was dis-respected, it was me because I was being given bad information. The manager came walking up and said "OK, I got this, no worries" speaking to the employee. I again tried to explain what I wanted and what I was trying to do. Then I was led to a display that was nothing at all like I said I was looking for. I went back to the display that had what I thought I wanted and was told those blocks were only for end columns and not for a wall. I then asked if they had anything like what I was looking for and was shown some other blocks. Again, not what I wanted. I asked if there was anything else that would apply and was told no. Someone in the area has to have what I want because I've seen it at a couple other homes so, either they have a limited inventory to choose from or they didn't want my business. I'll try somewhere else. No worries, I'm good with that. read more