I am extremely disappointed with my experience at Mary & Main. After purchasing a product, I noticed what appeared to be issues with the packaging and product quality. When I raised my concerns, I felt that responsibility was shifted to the manufacturer rather than my complaint being fully investigated. As a customer, I expect dispensaries to thoroughly inspect products, take concerns seriously, and advocate for their customers when quality issues arise. Whether the problem originated with the manufacturer or elsewhere, the experience left me feeling unheard and dissatisfied. I hope management improves its quality-control procedures and customer complaint process so future customers receive better service. read more

Mary & Main - Suppose to be 3.5 gram - Cannabis Clinics Near Me - Capitol Heights, Maryland

IYKYK, just in case you don't..the selection was great as well as the customer service. No wait for service and the vibe was good.

Some great visits last year, then everything went downhill. The people behind the register act like they got lost on their way to a comedy club -- goofy, spaced-out, and at times inept. Prices are reasonable, but you pay extra for the anxiety of it being unpolished and unprofessional. On another note Security here is mostly decorative: friendly faces at a checkpoint. Their security is superficial and prohibited items could enter unnoticed. read more

Everything! Checking in was a breeze, ordering was a breeze, parking was a breeze, you name it! Khalil, my cashier, was so helpful! Even recommending me edit my order as there were other, better options available that I had missed while scrolling online. Loved my experience at Mary & Main, and would love to return again! read more

Prices are outrageous and now I order my stuff from CA where prices are so much lower

I don't fully understand the deal with this place. A bunch of random brands and the product is complete trash and overpriced but I think I figured it out. Customer service wasn't bad. Just everything else in that bih. They can do what they want because they're the only ones in that immediate area. Being from Cali, I find most people in the dmv don't know what good tree is and they settle. You're better off buying it off street or traveling where there are multiple dispenseries and competition for cheap deals and great tree. I hear thrive is good 13 mins away. I usually just drive to laurel. read more

Prices are much higher than other dispensaries (Java, Goldleaf, etc) with much smaller inventory. The one benefit was tap to pay which has now been removed for debit card use. Employees have no idea when it will return if ever. read more

My doctor called me while I was in line. I answered to tell him I couldn't talk and to please call back later, and the staff called security and threatened to throw me out. There's no reason to be hostile like that. I wish places like this showed the same kind of respect to customers that any other business would. I'll never go back here, but I've had better experiences with Liberty, close to national harbor. read more

Great dispensary with a great location right off the Beltway with plenty of parking.Security is front and center so have Your ID ready. Once inside plenty of informative help for whatever your needs desire. Quite a variety of THC gummies and other gems. read more

They are great. Have lots of product but it goes by fast. They run out quick. They are skilled in knowing what is good if you ask them what you are looking for. I have not had a bad experience here at all, it just the running out of product doesn't match what they have online many times. I think a constant update would be helpful. read more

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I liked them when i was in suitland the only thing is i which they had better deals but everything is still cool especially the staff

Too expensive. There are several dispensaries within a 10 minute drive of this place that are 20%-30% cheaper and have better selection.

The people are Always knowledgeable about what they have, or going to. Very friendly and will help you find what you're looking for.

On the first days of legalized non medical cannabis within the State of Maryland. I decided to wander thru Mary and Main, a medical cannabis dispensery turned both medical and non medical dispensary, effective today. I had a conversation with several of the staff, who, while them being highly overwhelmed with the high customer ratio of this new law celebration day, we're quite amazing in providing a wealth of information on their various array of products, well beyond my base if knowledge and they still had excellence in customer service to those still awaiting in line to enter the stylish facility. Well done, Mary and Main. If the steady extended line around the building is any indication, the community welcomes you with open arms read more

Mary & Main - Line outside to visit Mary and Main on opening legalization day, July 1, 2023. - Cannabis Clinics Near Me - Capitol Heights, Maryland

I like the convenience of the location and the friendliness of the employees. I have never been disrespected here. My issue is with pricing. They send emails with prices of sale items but when I get to the store, the prices are not the same. More than once, I ordered on line and at pick up, I was quoted a different higher price. I've also received emails about specials that the counter personnel have no knowledge of. I guess in future, I'll have to print the email and bring it with me. Although today, I had an order confirmation on my phone, showed it to the counter person who told me that I was wrong. It was right there on the screen!!!! I think I'm done with this place. read more

I'm highly disappointed in the product they sell. they still contain fan leaves and not advertising it as larf buds. over priced and they're bud tenders seem to rush customers into a purchase. read more

everyone is usually super nice in there but the quality isn't great. for example, this pre roll looks janky and that's how all of them came. I mean damn it's not an incense. the store itself looks great but it's also always super packed. They also offer curbside but never fall through with bringing it outside and it's pretty inconvenient if you can't go inside. The prices are also waaaayyy over priced for gas that isn't even valid read more

Mary & Main - need I say more..jank ass pre roll - Cannabis Clinics Near Me - Capitol Heights, Maryland

Customer service is the saving grace. Also their phone number doesn't even work.... If the phone number is wrong or doesn't work what else is falling by the way side... read more

First time visit went very well. Great customer service from entry to exit. I even called ahead to ensure I gad everything needed for entry. The young lady on the phone was very helpful and double-checked to make sure I had everything before making the trek over. I arrived. Rang the bell and was immediately greeted by one of the front desk operations folx. The gentlemen at the front were friendly and asked all the right questions to ensure I was entered in the system correctly and received any courtesy discounts (1st timer, etc). Now - I'll warn y'all, when asked if I was in the military, I proudly stated WITH MY CHEST that I was a No Limit Soldier back in the 90s and they said no discounts for that!! I was, understandably sad, but we true soldiers...we don't die...we just keep rollin nah-nah-nah-nah-nah!!! So I accepted that clearly this bruh was part of the CashMoney regime that took over in them 9-9s and 2000s cuz he was not giving up the NLS discount. Sigh I tell ya these chirren don't understand what we went through in those days! All jokes aside - as a military kid, grandkid, and niece - Love that they give military discounts (and many other discounts) for our military women & men! Kudos to them for that. After being escorted in and being told how it would all work, I was greeted by another young man (epically beautiful afro - yes hair!!) who was able to answer all of my product questions and make some great recommendations. that have helped to greatly decrease my pain. He also appropriately sympathized with my No Limit Soldier days! :-) LOL! If you don't take cannabis well or don't smoke - they have plenty of edible options available at different doses. If you don't like edibles they have tinctures and creams. Facility is smaller than expected but space is laid out well and functional. It was hard to hear or be heard due to all the covid safety barriers BUT I'd rather yell and be safe than risk my health or others. So appreciate the protocols but be prepared to navigate them (put on your hearing aid and warm up your vocal chords). I will return. read more

Prices aren't very competitive and the service is always slow for online orders. You'd do better ordering from the store and then waiting in line for it. I tried to support this business. Today is my last day. read more

Prices higher than everyone. Beautiful business, but no. They are too high. Black owned and I love it. But my money is going to Jova in Clinton. Also black owned. read more

I'm an experienced connesuire, I know my flower, I know my flavors. This place is entirely too overpriced in comparison. I would've given them one star, but the customer service saves them. Be my guest. Look up Greenpoint Wellness and compare prices. Another factor is their "loyalty" points system. There's no definitive location as to where you can locate the amount of points youve accrued, the points allocation metric, or what could be rewarded for said points; besides a 10$ pre-roll that you're not sure what is actually in it. Again, this is borderline disrespectful in this economy. I only got to this place as a matter of convenience of locale. Though moving forward, I'm sure driving the extra 30mins will actually save me bc the prices are much better...elsewhere. read more

Very nice employees and the process and rather straight forward. Everything is overpriced especially for the quality you get....but that's just what you get at MD dispos. I purchased a cartridge and concentrate. read more

Mary & Main - Cannabis Clinics Near Me - Capitol Heights, Maryland

Took out of town guests...I didn't even know it was there. I go to the store behind it all the time. It was like a pharmacy! The front staff was pleasant. A very smooth operation. Almost like being in an airport with the screens and ropes. Adequate parking and the staff were very polite, patient and informative. read more

Useless brand, useless business useless people, It says they close at 9pm, but actually they are closing at 8:40 what? Atleast change your schedule online read more

Very professional staff, knowledgeable, helpful in providing their favs... it was well organized and secure.

love the customer service and selection is usually on point! Vibes are generally pleasant and they do a great job at personalizing the experience and getting to know their patients which makes a difference. read more

I've been coming to Mary & Main since the doors opened! This place is like home and full of family. You won't be disappointed!

I am a medical patient who has been going to Mary & Main since 2020. Until legalization they had great customer service and inventory however ever since they legalized in Maryland they have gotten terrible. They have signs up that say "Medical Patients are prioritized in all lines" yet the last 3 times I have been there they have taken at least 3 regular customers while I stood in the medical line. When I spoke up about it they say there is only one medical line. If that's the case, change your sign! I can never stay consistent with my products because their inventory is awful. Before legalization they had items in stock but now as soon as I find something that works for me they don't have it when I go back. It's frustrating because this is the most convenient dispensary for me and I want to support a black owned business but I'm going to have to start driving a little out of the way for better products and service. read more

I had a great experience this was my first trip to a dispensary and the ambience/customer service was excellent! I really appreciate when you feel welcomed and not rushed through a process I loved the knowledge provided about the products. Will be recommending to everybody! read more

Great place to get all your medical and recreational supplies... Bear customers services and very knowledgeable workers

great customer service! good variety convenient and quick service I would highly recommend

The security and the gentleman that let me in the door were extremely professional. It's a different story once you go in and make your purchase. My order was misplaced and I had to wait for one of the guys to finish flirting with a female customer before receiving my order. It was my first and last time going. read more

They did not have apple pay, which would not be a problem if the website worked. After making an account, logging into my bank, and finally adding my payment information the website keeps telling me I have insufficient funds(I had more than enough for what I was getting). Then I decided to get rid of the cash I had on me and went back in. Only to deal with disrespect and attitude from one of your employees(everyone but her was nice/understanding). read more

They were very helpful in helping me pick out what I need for my mother who has terminal cancer. I didn't know one thing about Cannabis but the young lady who helped me really took her time to explain and ask questions about her needs. Make sure you bring cash. read more

Friendly knowledgeable staff ,No rushing, awesome deals and discounts!! Definitely a Great new patient experience !!

Tha WORST dispensary I have ever been to. If you don't have a medical card they give u the lows for higher pricing. they also only have sales and discounts for medical patients only. wors dispensary experience I've ever had! read more

I love this dispensary. The staff is is very helpful and always explains the different products. The environment is nice and they have great deals!!! read more

I have nice experience today with Ms.Amber as she helped me to decide on my products as well as greeting us at the door. She was helpful, insightful and knowledgeable. A great asset in times of uncertainty. Keep up the good work Diane Lee read more

Convenient and friendly with cool specials in between. Great hours of operation makes it all easy!!