Going from a high volume corporate style dental office, which I wont call out by name, to Dr. Flanagan is a night and day difference. It is so exceptionally rare these days to be treated like an actual human. The level of care and compassion my daughters have received here is unmatched. read more

Both my boys come here they are excellent very compassionate, gentle, have video games! Kids enjoy coming here! I highly recommend! Very friendly staff! Always a pleasure! read more

Dr. Flanagan Team is amazing, my 10 year old daughter had been to 2 other dentists and I was referred to Dr. Flanagan as the dentist that my daughter would love, and they were right I couldn't be any happier with everything ...my daughter is a happy kid when we visit her. Thanks Dr. Flanagan..You are The Best..!!! read more

Had our first visit today with my two small boys and what a wonderful office. The staff was very thorough and patient. Such a beautiful and nicely decorated office. Awesome kids waiting room, filled with great games! My 5 year old cant wait to go back! read more

Dr. Mary Flanagan treated my 2 children and couldnt be happier. I referred her to my 2 nieces who are also very happy with Dr Mary and her staff. FYI my one niece is the daughter of a dentist. When she went to Dr Mary for a consult she never went to another pediatric dentist again. LB read more

We've been seeing this dentist for 12 years. I feel the quality of this dentist has been going downhill. In the last couple of years, we haven't been getting Dr. Flanagan. Instead, we've been getting a Dr. powers. What really upsets me is that the staff actually lies to your face when you ask if Dr. Flanagan is in. They say that she is, but she's nowhere in sight! Then you get Dr. powers. Dr. Powers is nice but I made an appointment to see Dr. Flanagan, not Dr. Powers! Staff isn't friendly, either. I agree with the previous post. They're expensive. They start charging you for everything. Next thing I know, we owe $400 and we don't have insurance. I agree,time to shop for another dentist. read more

We took our daughter to this dental office after they confirmed they take our insurance. The office is spacious and nicely finished, a lot of money must have gone into the renovation. Our daughter was happy as the entire staff treated her nicely and made sure she was comfortable and never experienced any discomfort. They checked and cleaned her teeth, took an x-ray and gave her the laughing gas when they had to do a small filling. The atmosphere was like in Sesame Street. Wonderful. When the time came to pay for the visit we were billed $900 and told they will file a claim with our insurance company and we'll get a refund. Super. Our daughter, previously fearful of dentists, now declared she wants to see a dentist every month. A few months later our insurance company sent us a check for $200. I went back to the dental office and told them about the situation. The receptionist expressed mild disbelief at what sort of insurance company this is that pays only so little? It's not the best, that's for sure, but how much any dental insurance company would pay for a filling, cleaning and a couple of x-rays anyway? She right away dismissed any attempt at negotiating the price saying their billing is handled by a larger third-party company. Good bye. I felt like asking for some laughing gas. Now the time has come for another checkup, cleaning and perhaps a filling so we'll just go and sell the car. And when the time comes for braces we'll sell our house. Wait. We found another dentist by now. They charge reasonable fees. No laughing gas though. read more

In my 18 years of receiving care at Dr. Flanagan's office, I've never had any issues. When I arrive I've always been presented with exactly what my treatment for that day would entail, and at the end of every visit I knew what was to come in the future. Each employee at the front desk has been not only friendly, but helpful in assisting me with my dental insurance. I'm always seen in a timely manner and the staff at the front desk helps me find an appointment that fits to my schedule. Overall the atmosphere is welcoming and Dr. Flanagan and her auxiliaries make going to the dentist a pleasant experience. read more

As a first experience with this dentist, I was very happy. My daughter was taken in immediately and I feel an appropriate amount of time was taken with both the hygienist and doctor. I did have to book an appointment far in advance but overall I have no reason to look elsewhere. read more

This office is the most kid friendly place I have even brought my children. The doctors, hygienist, and front desk are so friendly and educated. Dr Mary is a wonderfully patient woman who took the time to explain the procedure my son needed and I really felt I was getting personal care. I already made my next 6 months appointment for my son and I plan to make many more in the future. read more

My daughter has been going to Dr. Mary Flanagan since she was 2 years old. The office is clean, and so cozy and welcoming. We absolutely love her and her entire staff!!! They make my daughter feel comfortable and enjoy the whole visit. The hygienists and Dr. are all so thorough when explaining something to you. We highly recommend Dr. Mary Flanagan Pediatric Dentistry!!!!! read more

I've been bring my children to this practice for 6 years now and I'm really happy with with them. The kids look forward to their appointments! The office is amazingly kid friendly and the staff is very courteous. Even though they don't accept insurance, they make filing the insurance claims so easy, I don't even mind. read more

I left this practice after several years of decent care. Ended up with issues with both my kids: At one point my 4 year old needed 2 fillings. They did the big one first. At his pediatrician's request we only used local anesthesia because of previous bad reactions. My 4 yr old cried but did not fight and put up with the filling. When I returned for the second smaller filling there was a dentist filling in for Dr. Flanagan. My son was scared and I reminded him how brave he'd been the first time. This dentist then insisted they HAD to give him general anesthesia. When I pointed out what the pediatrician had stated, that he SHOULD NOT get more than local novacaine, she pulled out his chart IN FRONT OF MY CHILD and said "I have to give him general anesthesia. It says here he was a bad patient." THIS in front of my terrified boy, who I'd been reminding of his bravery. Again, I refused and my son, now even MORE scared, got his filling. When I approached Dr. Flanagan about this later she insisted that this dentist was in the right for saying what she said in front of my son and for trying to disregard my request for only local anesthesia. Later on Dr. Flanagan told me my older son appeared needed braces. Dr. Flanagan suggested he see her Orthodontist on staff. We did see her, she appeared very hyper and frantic. She told me he not only needed braces but also required a palate expander. I questioned this. His teeth seemed pretty straight and only slightly crowded. Truthfully he didn't even look like he needed braces. But she insisted and we set up an appt for a palate expander. In the meantime, I decided to go for a second opinion. I knew palate expanders were not only costly but painful. I wanted to be sure it was necessary. I instead chose to go to Dr. Besson in Scotch Plains. He saw my son and said that he absolutely did NOT need a palate expander and truthfully might not need braces. He said he would follow him for a while. We saw Dr. Besson for several months as my son's adult teeth all filled in. In the end he did all this for free and then called and said it was optional to get braces. It might straighten his teeth slightly but truly was not needed. My son was now an early teen and we discussed it with him and opted not to get them. And I have to say, at 19 now, his teeth look great! Needless to say, we switched to a family dentist who we all love, and when my younger son needed braces we went to Dr. Besson. The only good things I can say about Dr. Flanagan's office is they have a fun waiting room (which is good because we had to wait up to an hour for an appointment) and their front desk staff was lovely. read more

I had a lot better dentist. First I had to wait over 30 minutes for the appointment with my kid. Then, my kid spent 40 minutes with the dental hygienist mosty picky tooth brush,wearing sunglass, picking snickers and waitng for Dr Flanagan who spent 2 mintues with him.. The hygienist spent maybe 5 minute in his mouth. Also, she offer no Saturday appointment and after school times you have to make 6 months ahead of time because she closes at 5 pm The workers aren't that friendly. At the end, I got a huge bill twice as much my dentist charge. I complain I have no insurance. They told me they offer no discounts even when they get a lot less money for the people who have insurance. read more

We have been clients at this pediatric dental office for approximately 5 years. Over the years, we have always had to wait at least a half hour to sometimes over 1 hour for our appointment. This last visit was over an hour and we were about to walk out when they finally took us. Our visits have not seemed particularly thorough, the dentist spends about 2 minutes examining the children. The rest of the visit is picking a toothbrush, having their nails "painted" and wearing silly sunglasses. I have not been impressed so we have decided to use our adult dentists. Also we have found the prices much more expensive than our own adult dentists. We asked if they would negotiate the price on sealants ($60 per tooth) as we have no insurance and were told nope, those are the prices. Shop around, you can do better! read more

We were a patient in her practice for about 4 years before we decided to leave. I think we saw Dr. Flanagan once the entire time there. We saw mostly Dr. Chris...as they called her. We knew our daughter would need braces and they wanted their orthodontist to put them on her when she was 8 years old. We got a second opinion and the other orthodontist said she had several teeth to fall out still and this would be a bad move on our part. So that was strike one. On top of that, the orthodontist hours were part-time at that facility. Strike two. Fast forward to 2013 and our daughter is about 3 weeks from getting braces from a highly recommended orthodonitst in Millburn who had been one of New Jersey's top doctors for 5 years, according to NJ Monthly. We had our 6 month check up and they asked about the braces. We told them about where we were going and they started bad mouthing all the others and told us we were driving to far (we live in Cranford) and that we should have been going with their doctor. They told us how other doctors do things poorly and that when our daughter came back to them they would have to fix the mistakes. When we originally started looking elsewhere they were giving us the same attitude. Within weeks, we had our records transferred to another pediatric dentist who we actually see. Not very professional and nobody ever seems happy there. read more

There is a gross lack of financial stewardship they maintain on behalf of their patients. They do not run insurance pre-visit to let you know if you will be over the barrel! Buyer beware!!!! Then, they don't care how much you got slammed with out of network, even when you have been bringng your kids for years. Never had a problem with my insurance here until this last visit and they acted like this was an oil change and i forgot my coupon- not treating my children like lifetime patients. My suggestion - either pull out your teeth because it's less painful than dealing with an out-of-network, callous, money-grubber, or pull out your teeth because it's less painful than dealing with an out-of-network, callous, money-grubber. read more

I have had a good experience there. We leave extra time to go because the kids love to play all the fun games they have, which is really smart because otherwise they would not want to go to the dentist. They did not pressure me to go to their ortho, if they have one. They did recommend we go early and we found their are definitely different philosophies on when to start ortho. We also opted to wait but did not feel any pressure from them. They have generally been very good with my kids who are not great dental patients. The only downside for me is how difficult it is to get an appointment, especially after school hours. read more

I started bringing my oldest daughter to Dr. Mary 12 years ago. My daughter was petrified of the dentist, but Dr. Mary's office made her feel comfortable. By her second visit she was actually excited to go! The doctors and staff couldn't be nicer. The waiting area is very relaxing for the adults and the kids love to play with all the toys and video games. I now have 2 other daughters, 3 and almost 1, and am happy to be able to bring them to Dr. Mary's office just like their sister (now 19). My 3 year old has been there 3 times already and it doesn't matter which dentist she sees... she loves Dr. Mary, Dr. Erin and Dr. Kimberly equally! read more

We only went to this office 2-3 times, about six years ago. My kid liked the office, fun waiting room, TV in the exam room, and house of tchotchkes to pick from when the appointment was over. She was new to the dental scene, and very scared. We saw Dr. Chris, who seemed very young and had a terrible bedside manner with the frightened young child. The only way she knew to try to calm her was to yell at her, threaten her, and put her arm around her head/neck in kind of a chokehold (she didn't by any means actually choke her, just tried to hold her still by force). We got done what we needed to get done, but quickly found a dentist with a much more gentle manner and way with kids. Once we got over our first, early experience, my kids have never been scared of going to the dentist again. read more

When it comes to Dr. Flanagan's bed-side manor, she was great. She is kind and gentle with my children. The dental work that she preformed was done well. What through me for a loop, was the bill? My children have dental insurance, so when I initially went to the office I asked the reception staff if Dr. Flanagan took my insurance. The receptionist said "Well you need to talk to your insurance provider. I did speak to my insurance provider, who informed me that they paid a percentage of what is the going rate is for said procedure." (legal umbo jumbo). During the time my child was being diagnosed and seen I was never informed or quoted a price. I didn't think to ask because I figured I was covered and Dr. Flanagan staff hadn't stated any different. I would expect that the staff would say "hey the procedure is going to cost you $1247 and your insurance is only covering $411.65. Then I could have made an informed decision. But, I did not receive the courtesy. I feel that I was blinded by the welcoming atmosphere which caused me to trust the facility prematurely. Later, I asked Dr. Flanagan's staff why they did not tell me that my insurance was not going to cover the bill. They said "Well we only take Delta Insurance." I replied with "why hasn't I told this prior to my services. The answer was well you should have known when we told you to check with your insurance provider. In the end this was never resolved. I of course have to pay the difference. My insurance provider confirmed that Dr. Flanagan's rates were very high, at least double the going rate for the area. I want the take home message for all reading this to be. Don't be intimidated by staff that don't want to give you straight answers during initial visits. Take their reluctance as a warning and go somewhere else. Also Dr. Flanagan is only a in-service provider for Delta Insurance. read more