I am so frustrated with so many difference experiences I have had here from receptionists, nurses, doctors, and now billing/customer support. I'm leaving one star and going to do my best to go to any other medical center I can. read more

Covid has been over for a long time now. It's time that Mary Greeley brings back valet service. It's ridiculous that any hospital does not offer this service for disabled pts.! People are in danger of getting hurt or just not going to appts especially in the winter. Driving is not the problem for them walking in ice snow and far steps from the hospital is!!!! read more

I was accompanying my mom to an appointment and haven't been here in many years. The expansion and updates are modern. I liked that the first thing I saw was a coffee shop. Nice touch. It was clean and signs to help direct us. Staff was kind and friendly. Well done. read more

I did not see the Birthways rooms before the updates, but the rooms are BEAUTIFUL! Very spacious, I never felt trapped or crammed in, I had my husband and mom with me during delivery and there was plenty of space for all the staff as well! The nurses here were beyond caring, and truly went above and beyond for me and my newborn. The lactation support here is UNMATCHED. We had multiple feeding challenges against us and I never felt pressured one way or the other, lactation consultants checked in with us each day we were there and there is continued NO COST support after you leave! I've been in multiple times and called multiple times with questions. They are AMAZING and a true asset to this hospital. The nurses in birthways also go through training. My newborn required multiple blood tests after we were discharged and the lab staff was very kind and did what they could to make blood draws as quick as possible. Results were also back quicker than they estimated. I LOVED my delivery experience here, and feel confident delivering here again in the future. read more

HORRIBLE. I stayed in the waiting room ABDOMINAL PAIN and cramping KNOWING I THREW UP BLOOD ALL DAY AND ETC. Told the lady at front PAIN WAS WORSENING. note was supposedly sent to the nurse stayed there another 30 minutes. someone new came and was seen in less then 5 minutes. walked OUT. better not be charged for terrible service read more

There's a reason townspeople call this hospital "Murder Greeley". They've let people walk out of the E.R. with nearly stroke level blood pressure or without final vital readings. I've heard both positive and negative reviews of the birthing center and OB/GYN staff. The E.R. staff have gone through the belongings of transpeople and laughed at their gender affirming personal items - to where the transperson could hear it. It's a hit or miss on the level of care received here. read more

My mother was recently hospitali,hospitalized, and passed away after being transfered to hospice. Our stay while she was in the hospital was pretty great. I would recommend letting ICU patient families know about the 1 discounted family tray from the cafeteria because when a loved one is there for extended times it is very expensive.. Also the rental places for out of town family members to stay, most people don't think of things like this when a loved one is dying. Thank you for your amazing staff and great hospitality though.. read more

In general, this is a good hospital. We'll continue to go here because we feel we get good care and it's nearby. Recently, they sent us to collections. We were told that they create a new account for each incident. So when I've used online bill pay each time I receive a bill (which is only a couple of times a year), quite a bit later I get a check back from them returning my money. There's no letter, no call, no note indicating why we are being refunded. Since it's $50-100 I shrug it off, assume there was an insurance timing issue and go about my day. Turns out, I was paying on an old "account" number which was already paid. She said they don't connect that overpayment to the customer, only to the number. They don't bother to call and ask about the payment, or to look in their invoicing system to see if we had any other invoices due (we have a unique last name and we would have been easy to find). They just return it. So NOW, I have four bills over months/years totaling only $200 that they've sent to collections. Which they could have avoided by doing a quick computer search or making a 2-minute call to me or my husband. What's the most frustrating is that 1) I could have paid that bill at any time, we have those funds and 2) I DID. I paid them repeatedly, they just continued to process those payments then issue us refund checks. What a ridiculous hassle that could have been easily avoided. read more

Worst hospital ever. Complete @$$holes to their patient. Especially the er and especially at night. Never go to the mary greeley er at night unless your dieing and even then consider going to story county medical in neveda or any place else. Can't tell you how many times me and another family have almost died from simple malpractice from these doctors. These good for nothing "doctors" can't even keep paper work together so they can release a patient when they are suppose to 0 stars. If you wanna get treated horribly or have them kill you come to mary greeley medical center. read more

I suppose it would not be good form if I were to write a bad review about the hospital where I was born. They tore down the wing of my birth, however, so here goes an unbiased review. A municipally owned facility, the hospital has undergone significant improvements over the years and Is currently in the midst of a major renovation. The new rooms are on a par with some of the best hospitals in the country. The same can be said for recently added technological capabilities. Some complex health issues will no doubt still require treatment is Des Moines or Rochester or beyond, but Ames residents are fortunate to have Mary Greeley for most of their health needs. read more

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I'll give this hospital - 5 due to the young spoiled blonde nurses not all nurses but the young ones are rude do not know what they are doing. The doctors are OK I'm going to look up every nurse who felt cute disrespecting me on my charts she wrote 3 pages how awful I am for her entertainment. The nurse got ANGRY and stormed out the room because I denied the option of more needles she literally huff and puffed and stormed out. Then this training nurse took 1hour to find my vein in emergency. They have no idea what there doing. Some nurses some are great! I think they hire young nurses and they're all having a sex orgy at this hospital thee worst hospital I wi never go back gonna find exact names and post everywhere since she wanna be cute. Do not go to this hospital read more

Ames is so lucky to have MGMC here as a regional hospital. Modern and well staffed this hospital is a gem to the Ames Community. It was recently remodeled inside and out. The results are amazing. read more

Our 18 yr old daughter is a college student in Ames. She was very sick with a temperature of 103.9, a sore throat and chest pains. She went to the ER and was given an IV with fluids, she wasn't advised of what was given, she was calm and quiet just feeling very sick. The ER doctor gave her Haldol, which is used as an anti-psycotic, we are not sure why she was given it. The next day she had a reaction, it is referred to as a dystonia reaction; her face, hand and neck muscles were contorted and stiff she was drooling, she couldn't talk right, her pulse was racing she was in emence pain, and she was scared to death! Never once did the Doctors at Mary Greeley warn her that this could happen! We ended up in another ER to counteract the drug. The new ER didn't understand why she was treated with Haldol. Mary Greeley never took responsibility. read more

I've had two stays at MGMC and one ER visit in the past couple months & had nearly 100% excellent care. ER doc Mattson was thorough and took the time to listen and order the correct battery of tests promptly, then discuss treatment options with me. Hospitalist was incompetent & clearly didn't even read test results & countered ER doc decisions, but my doctor got them fixed the next day. The nurses & regular care staff, are caring, competent, & kind. As a cancer patient, I couldn't ask for better. I could choose a larger facility with my insurance but I consistently prefer the excellence at MGMC. read more

I actually had a gall bladder attack recently and had the choice of going to Mary Greeley or waiting to go to Des Moines, I went to Des Moines, I am happy for this decision. read more

I often have to work with MGMC over the phone for work and half the staff is kind and courteous and the other half are extremely rude. I hate calling because it's always a gamble on how I'll be treated. read more

I highly recommend this ER. They took my symptoms seriously unlike Story County ER. I came to the ER with obvious signs of serious neurological problems. They coded me as a possible stroke, gave me an MRI, and did every action necessary to stabilize me and solve the mystery of why I couldn't speak, see, or walk properly, even though I was uninsured. The nurse wiped my tears and calmed me while I cried in the MRI. Her kindness probably made me cry even more, because I had been treated so poorly before. I firmly believe that this ER saved my life by being compassionate and professional. They consulted specialists to get a firm diagnosis and treated me so that I could begin healing. They got me referred to a specialist who can help me get life long treatment for my incurable illness. Additionally, their financial aid department helped me get income based charity care so I didn't have to pay the very high bill. I went to the ER terrified and not knowing why my brain had stopped working and I left with an answer and a plan for treatment. How I was treated at Mary Greeley ER has left a significant impression on me. This hospital ER truly cares about saving peoples lives and providing compassionate care. Thank you Mary Greeley for saving me. read more

Received a lower back injection this morning. The experience was great. Short and sweet. Feels better already.

MGMC has always gone above and beyond to keep my family healthy. This is a compassionate center with a focus on community health over profit. read more

If you are a student, better stay away from this facility. They charge more than a grand for a simple x-ray. And waivers are very rare. My insurance company paid most of the bills but the bills just kept coming one after another. And it will be a single sheet asking your details! Even credit card numbers! Please do not do it! And be prepared to keep getting letters at odd times. If you are a student, stay away!!!! The charges are just too high!!!! read more

I was in the cardiac wing (4th floor) and had the best nurses ever: Pamela, Pauline, etc. I was in great pain and they helped me every time the pain returned (catheter, bleeding, etc.) The techs were spectacular and everybody was professional even wheeling me down for an ultra-sound. The food was delicious and "out of this world" (Mary Greeley has a new chef and the oatmeal was as good as their multigrain pancakes (breakfast 24 hours), lunch and dinner menus were superb (especially the salmon in wine sauce, the pork cutlet and the orange-roughy. Unfortunately, the cod was so small it would not feed an adult. There was a large choice of vegetables (I gravitated to the sauteed zucchini and squash) but the puddings were commercial and tasted flat. I really did not want to leave, but they doctors (especially Berryhill and Amin) made even this cardiac patient "well" in record time. Mary Greeley Medical Center is the best in the Midwest. read more