My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.

About a month ago, I went into Bayside, coin and jewelry to sell a gold necklace and some silver…read morecoins. He said that silver wasn't selling now due to some thing with the refinery, so I set them down on the counter while he assessed the gold necklace he offered me amount that I trusted him with giving me a true value. I found out later that it was way under them. Anyway I didn't do my due diligence so anyway it's my fault too but I'm not the one who stole when he paid me he laid out the money and I wanted him to recount it and when he did the $20 bill fell out in the middle I believe he was trying to pass $20 is $100 bill when I was leaving I noticed the coins were at on the counter and I assumed I put them in my bag when I got home they were not there there's only one other place it could be in that was their store I called them and they had a big resistance to my claim they finally agreed to show me the video when I came in it was blurry and black-and-white and her finger was extracting some of the view and also her fingers was on the air where I could probably see what happened I mentioned that and she just went on ignoring me I left very unsatisfied so I called and asked if I can bring someone with me to look at the video together as I've seen that video before and it was very sharp and in color and I knew I saw something on was on the area where I could probably see whether the quee I called back and said I wanted to bring someone with me to watch the video I believe they took a vantage of me because I'm a senior and they probably didn't think I would be aware of what was happening they didn't want me to bring any buddy else they were very rude and they have absolutely no customer service ability I looked on the stock market yesterday and the value of the silver coins were $87 each so they were value as close to $1000 and there's really nothing I could do about it. I talked to a few people about this and they said well they've changed management. But this is a family business my best guess is that they switch managers managements between the family, which makes it looks like it was under new management and you can trust them I think when it gets too hot, they put managements name in another relatives, leaving the impression that it would be a better.

I had a fair amount of coins, silver dollars, jewelry I had inherited from both my parents. It was…read morefinally time to organize and depose of these items. I really wasn't looking forward to the task. At first, I took some collections of medallions my mother had collected over decades. I was given a direct, informative description of every item. It was delivered in a polite, but concise manner, pleasingly direct. They told me what it was worth and what they would pay. I accepted their offer, which I thought was very fair. I was impressed. Over the next 4 months, I took more and more items to them.... more, jewelry, silver dollars, etc. In the end, I think we did somewhere around $10k worth of business together. I was very impressed, pleased with them. Quality organization!.

My husband and I brought in a number of estate, gold and diamond items to sell. We were extremely…read morepleased with the care and kindness that Sonja and the rest of the staff at Neeter House of Luxury showed us and we were very happy with the amount we were offered! We have sold unwanted jewelry before, at other places, but this entire experience was the best! Please don't hesitate to patronize this fine business! They also repaired my engagement ring. It is more beautiful than ever...so lovely I keep staring at it!

Best Jewler in town hands down. Beautiful shop, amazing selection and John Neeter is a true…read moreprofessional! If you want quality jewelry at the right price, Neeter is your guy!

Beautiful work and very reasonable prices. We love our custom pendants! Couldn't be happier with…read morehow they turned out.

Jason and the Fairhaven Gold people are amazing! They created a beautiful setting for my family…read morediamond for my fiancé to propose, and then going back in to get it sized correctly, they were quick and so friendly! They also fixed a necklace for me while we were in and so professional and easy!

Yes, rings especially those with diamonds etc. need to be maintained. We have been bringing our…read morerings to Sophie's for the last three years. Honest hard-working people wouldn't trust are valuable valuable to anybody else.

Wonderful service and LOVE the product! Resized my partner's engagement ring for our 14th…read moreanniversary. She showed me how thin it was at the bottom and sold me on resizing and making it thicker. Results are adored! Saved me a parking ticket on top of everything too! It's ok to park in front for a short bit while in store, I was told.

My husband and I got our wedding bands from James and Terry Binnion. James does the metalwork and…read moreTerry handles the front-end business. They're both wonderful people to work with. Since we live in Seattle, we were able to make multiple trips up to visit them so we could get exactly what we wanted. James is one of the top experts of mokume-gane in the country. It's a very old technique used first used in Japan to make samurai swords and fine knives. The technique has now been modernized but it's still a very labor intensive job. We first became interested in getting these wedding bands after a friend showed us their work online. My then-fiance was very interested in getting something different for his band (but not flash) and when he saw the wood grain mokume pattern, he knew he had to have it! They don't have a storefront - all the work is done in their home studio. We called ahead to make an appointment (we only gave them a few hours notice the first time - oops), and Terry was able to show us the bands that we were interested in. They are very warm people and they welcomed our hyperactive puppy into their home as well. Their work is not cheap, but we wanted to get nice bands since it was going to be the only jewelry that my husband is ever going to wear and we wanted them to last a lifetime. Terry was able to provide us with a variety of quotes for different metal combinations so we were able to find one that was in budget. She also answered a multitude of questions over email and very patiently over the phone. I would definitely recommend James and Terry for wedding bands and other jewelry.

Recently had a ring custom made, using a very sentimental stone. This was arranged through a local…read morejeweler so I didn't interact directly with Mr. Binnion. I've seen a lot of pictures online, and the jewelry shop had some examples, but nothing prepared me for how it looked when it arrived. It took a little longer than estimated but in my opinion, was totally worth the wait. I chose 4 colors, a simple narrow band, etched. The ring is absolutely perfect. It's a stunning piece of art. James Binnion took a simple sketch and turned it into something above and beyond what I'd expected. Very, very pleased. ETA - March 2018 Due to weight loss and reduction in size of my finger (like everything else), the ring became much too loose. It was in danger of falling off and I was tired of wearing a guard ring next to it. So I contacted the Binnions directly to see about resizing it. They guided me through the whole process; they sent ring gauges for me to try, and a box to send the ring in. In a couple of weeks it was done. I paid the bill and they sent it back to me. It fits perfectly. Terry and Elizabeth were so helpful. The artist who did the resizing did a great job. My ring is perfect now and I'm really happy. Great customer service, and wonderful artistry and workmanship.

Was recommended this spot for smaller ring sizes. While they didn't carry a super large selection…read moreof smaller rings, the ones they did have were beautiful. I left with 2 gorgeous rings I'll have for life. The woman working was a gem.

I have been a longtime fan of Whimsey. I love that they feature jewelry made by local artists. They…read moreare always worth exploring, and trying on. On this visit (December 28th, 2024), I bought a ring and pair of asymmetrical butterfly earrings. I didn't take any photos within their shop, but I recommend you go as it is an art gallery-mostly but not all wearable local art.

There are some really nice people working at the Ben Bridge at Bellis Fair. I bought a watch online…read moreand needed to have the metal bracelet re-sized so it fit my wrist. I went back twice, and was helped by different people on each occasion. The employees were considerate and polite, and kept adjusting the watch bracelet until I got the perfect fit. I didn't even buy the watch there, but they were more than willing to help! Outstanding customer service.

Sandra L. Helped me and I'm so pleased with her service and quickness. I saw a new semi mount at a…read moredifferent location and took pictures of the tag. Sandra had it shipped in 1 week and she rushed my special order to their master jeweler. I had my upgraded wedding ring in 2/3 weeks. Just in time for our next business trip. Sandra called me and emailed me with every new detail and arrival date. FYI: I was very prepared with all details in hand. I had pictures of the exact ring with its original tags. I was straight with her and told her I had $4,000 cash and ready to start the project. I brought my diamond certificate with its exact measurements and previous appraisal amount with my jewelry insurance company. Thank you Sandra!!!