My fiancée took her engagement ring in to have a companion wedding band made for it. She said she…read morewanted to look at the wax mold before the ring was made. The mold was promised to be ready three weeks later. That date came and went with no communication from Jewelry Affair. My fiancée called a week later and the owner explained they were running behind because of snow, which was a lame response (I own a business two blocks away and still managed to take care of our customers during the snow days). He also said his wife had been sick, which would have been easier to be understanding of if someone had at least called us. He said he would have the mold done soon and get back to us. Another week passed with no contact from Jewelry Affair. Three more days passed and the owner's wife left a voice message explaining again that they were delayed owing to snow and her not feeling well. She said the mold would be done in another week. That week passed with no word from Jewelry Affair. I called at this point and spoke to Beth, the owners wife. I said my "patience is exhausted." She said she would look into it and get back to me, again leaning in on the excuses of snow and health delays, this time adding that it's just the two of them (as though their staffing problems should be my problem.) Four days passed with no contact from Jewelry Affair. That Friday my fiancée and I walked into the store and expressed our frustration. Beth explained that she wasn't able to call me back because my name is not in the invoice. She did not explain what kept her from calling my fiancée instead. We were offered no apologies or accommodations. The owner, Rodney, appeared at the top of the stairs to further argue our position and explain away their horrible customer service but could not be bothered to come down and speak with us. I was very angry at this point, and though I did not use profanity and merely suggested they try communicating with their customers, he said I was "being nasty about this." I demanded they return the engagement ring (a $20,000 piece of jewelry). He said he needed it to finish the wedding band, which he had already poured, skipping the agreed step of allowing my fiancée to first look at the wax mold. Rodney said the ring would be done by noon the next day. We came back the next day and the ring was ready. Beth was quite pleasant. The ring was beautiful. It was a better ending to a frustrating experience that should have been joyful given the circumstances. It's too bad, really. The guy is a decent jeweler but, in my opinion, a crummy business man with an attitude problem. We won't be back.

I needed to get my wedding ring sized up. They were able to size up my ring plus get it…read morere-antiqued. It's so shiny now and fits perfectly! I'm so happy with the outcome.

They are extremely professional and were able to repair two pieces of broken jewelry I had. They…read morealso have a variety of new and vintage jewelry for sale. I purchased a gorgeous vintage ring that I adore. Highly recommend if you are looking for jewelry repair at a reasonable price or if you are in search of a one of a kind piece of jewelry.

Charles and Bayside jewelry is amazing. I use them for engagement ring and wedding rings and he did…read moresuch a great job to get a custom ring way better than anything. I could've come up with on my own. His pricing is great and his work is even better, he even mailed us our wedding rings and had to pay him back next time we were in Bellingham. What a great way to do business.

My husband and I brought in a number of estate, gold and diamond items to sell. We were extremely…read morepleased with the care and kindness that Sonja and the rest of the staff at Neeter House of Luxury showed us and we were very happy with the amount we were offered! We have sold unwanted jewelry before, at other places, but this entire experience was the best! Please don't hesitate to patronize this fine business! They also repaired my engagement ring. It is more beautiful than ever...so lovely I keep staring at it!

Best Jewler in town hands down. Beautiful shop, amazing selection and John Neeter is a true…read moreprofessional! If you want quality jewelry at the right price, Neeter is your guy!

Beautiful work and very reasonable prices. We love our custom pendants! Couldn't be happier with…read morehow they turned out.

Jason and the Fairhaven Gold people are amazing! They created a beautiful setting for my family…read morediamond for my fiancé to propose, and then going back in to get it sized correctly, they were quick and so friendly! They also fixed a necklace for me while we were in and so professional and easy!

Yes, rings especially those with diamonds etc. need to be maintained. We have been bringing our…read morerings to Sophie's for the last three years. Honest hard-working people wouldn't trust are valuable valuable to anybody else.

Wonderful service and LOVE the product! Resized my partner's engagement ring for our 14th…read moreanniversary. She showed me how thin it was at the bottom and sold me on resizing and making it thicker. Results are adored! Saved me a parking ticket on top of everything too! It's ok to park in front for a short bit while in store, I was told.

Was recommended this spot for smaller ring sizes. While they didn't carry a super large selection…read moreof smaller rings, the ones they did have were beautiful. I left with 2 gorgeous rings I'll have for life. The woman working was a gem.

I have been a longtime fan of Whimsey. I love that they feature jewelry made by local artists. They…read moreare always worth exploring, and trying on. On this visit (December 28th, 2024), I bought a ring and pair of asymmetrical butterfly earrings. I didn't take any photos within their shop, but I recommend you go as it is an art gallery-mostly but not all wearable local art.

There are some really nice people working at the Ben Bridge at Bellis Fair. I bought a watch online…read moreand needed to have the metal bracelet re-sized so it fit my wrist. I went back twice, and was helped by different people on each occasion. The employees were considerate and polite, and kept adjusting the watch bracelet until I got the perfect fit. I didn't even buy the watch there, but they were more than willing to help! Outstanding customer service.

Sandra L. Helped me and I'm so pleased with her service and quickness. I saw a new semi mount at a…read moredifferent location and took pictures of the tag. Sandra had it shipped in 1 week and she rushed my special order to their master jeweler. I had my upgraded wedding ring in 2/3 weeks. Just in time for our next business trip. Sandra called me and emailed me with every new detail and arrival date. FYI: I was very prepared with all details in hand. I had pictures of the exact ring with its original tags. I was straight with her and told her I had $4,000 cash and ready to start the project. I brought my diamond certificate with its exact measurements and previous appraisal amount with my jewelry insurance company. Thank you Sandra!!!

I brought in my engagement ring (purchased elsewhere) because I thought it needed to be resized and…read morethe prongs tightened--my center stone felt a little loose. The wonderful ladies working there took the time to explain why my ring actually felt too big, and it turned out I didn't need a resize after all! They offered an alternative adjustment I didn't even know was possible, suggested more cost-effective options, and even tightened my prongs at no extra charge. My ring was ready within just a couple of business days and looked absolutely gorgeous when I picked it up. The staff was so warm, friendly, and genuinely made me feel comfortable and cared for. I'll definitely be coming back to them for all my future jewelry needs--wedding bands, gifts, repairs, and more. Highly recommend!

When a business lies about giving or offering a refund, in response to my wife's traumatic…read moreexperience of abuse in her Yelp review, I leave a whole new review. We did NOT a get a refund nor were we even offered a refund. We left. And will never go back.