Awesome service . Huge selection always have anything and everything you want and needread more

This used to be my favorite shop in Long Beach and would rave about it to all my friends. I…read morepurchased a brand new vape from here today and it was defective right out of the package. The device wouldn't turn on at all, even when connected to a charger. I returned to the store almost immediately with the packaging expecting a simple replacement, but the owner was extremely rude, dismissive, and unhelpful. Instead of resolving the issue, he tried to shift blame and gaslight the situation, even though the device clearly never worked. Any reputable shop knows that sometimes products arrive defective, and replacing it for a customer who just purchased it is basic customer service. Even just the right thing to do as a human being. Instead, I was refused help and the guy wouldn't even provide his name when asked. Such a disappointing experience. I paid for a product that never worked and was treated poorly when I tried to resolve it and there never was a solution. I'd never come back or spend my money here again.

Picked up a Puffco Proxy. They price match puffco website. Staff was friendly and very attentive…read more They have parking in the back if you can't find any in the front. They gave a variety of accessories for your smoking needs! Recommend

Kaity was amazing!!! She was so helpful and so sweet It was my first time there and she took her…read moretime to educate me on each product, I'll definitely be coming back because of her amazing customer service thank you kaity!

This place is a local. The owners are helpful, and Informative. These people are nice and are down…read moreto earth. Always recommend ppl here!!!!

I used to drive 30+ minutes to a CBD shop in Compton and I am so happy I found this shop. It's…read moreright around the corner from my home and the owners are amazing! The customer service is top tier every single time. Definitely the place to go to in Downtown lb!

This is an awesome family owed smoke shop and with friendly customers service. Once you go .... You…read morewill definitely go back again

This is a family owned and operated business for over 11 years. Thabut and his family are amazing,…read morealways helping the community. They will special order items for you have amazing prices, and always remember the regulars. Not just smoking accessories and tobacco, they carry shirts, canned goods, incense, and other random goods! Unfortunately they were recently looted in the Long Beach riots and could use some help. Share and donate to help keep local LB businesses like this strong! GoFundMe: Nate's Smokeshop Recovery Fund https://www.gofundme.com/f/nate039s-smokeshop-recovery-fund?utm_source=customer&utm_medium=copy_link&utm_campaign=p_cf+share-flow-1

I've been coming to Royal smoke shop ] for a while now, and the only reason I kept coming back was…read morebecause of one of the full time employees, a pretty blank woman who has been there for quite some time. Her exceptional service and professionalism stood out, making me feel valued as a customer. She's also amazing at keeping the area under control, creating a safer and more welcoming environment despite the challenges of the neighborhood. Honestly, I don't even like going to that part of town--it's not the safest--but I braved it because she made it worthwhile. Unfortunately, my last visit this morning left me deeply disappointed. I had an encounter with another employee, a Hispanic female, who verbally assaulted me and made me feel completely disrespected. She threatened violence (but said she wasn't able to because she was on the clock). This did not stop her from yelling threats from behind the counter within earshot of about 7 people in line. It's heartbreaking that one person's behavior has pushed me to stop coming here because I can no longer support a place that allows such treatment of customers. I'll miss the black girl that "married" me and my boyfriend (was so cute). If the Hispanic girl no longer works there, I will continue to patronize the business but until then I'll make sure everyone I know stands with me in not spending money at this place and goes to ON THE RUN at Anaheim and Alamitos instead.

I have not used my credit card in 5 months, used it at this shop and I just got a credit card fraud…read morealert within 2 hours of leaving. Do with that information what you will. Ez pass New York charge, never been farther east than Arizona.

Dope store. They got Pokémon and one piece cards. The employees and shop owner are very nice and…read moreknowledgeable about all the vapes and cards

Zero help bought vape products and the next day some dude with long hair told they don't sell itread more

Came for the viral ice creams. They do have them all at a decent price. Staff was friendly and…read moredidn't mind that we were looking around for a while. They sell individual servings so no need to commit to a whole box of ice cream.

Avoid this location entirely if you are looking to buy trading cards, as they are selling…read morecompromised, tampered inventory. I purchased a Pokémon Mega Evolution, Ascended Heroes Elite Trainer Box from this gas station, and it was blindingly obvious that someone had opened it beforehand and sealed it back up. As shown in picture two, the corner of the player's guide manual was heavily folded and creased, which never happens with a brand new, factory sealed product. Furthermore, looking at picture one, the included collectible coin was completely scratched up right out of the box. Someone clearly pre-opened this box, rummaged through it, and resealed it. When I called the store to report that they were distributing tampered products, they flat out refused to cooperate and stated they do not do refunds. I told the employee directly that I am filing a chargeback with my bank. Do not trust this establishment with collectibles. They are selling used, tampered goods as new and will refuse to take any responsibility when you call them out on it.

Great shop. Nice staff. Great prices. Hours are exceptional! Open 16 hours a day! Store is super…read moreclean and not cluttered! A lot of products too

The best smoke shop ive ever been to, this has been my go to since their opening. Great selection…read moreand prices. and the owner is also very friendly and nice! a must try