I'm really disappointed with my experience at Haute Headz. I was excited to try a new stylist after seeing her work on IG (Avery) and was prepared to spend more than I normally would, but I walked out feeling frustrated and like I didn't get what I paid for--especially at a $300 price point. The appointment started off uncomfortably when the stylist next to me overheard what I do for a living (title insurance) and commented that I work in "legalized extortion." Not only was this wildly inappropriate, it made me feel awkward and judged right from the start. I had a thorough consultation with my stylist and we agreed that to achieve the look I wanted--light ends contrasting with a deeper base--I'd need a full lightening service rather than the partial that was originally quoted. I agreed to the upcharge with the expectation that I'd get the desired result. Unfortunately, that's not what I got. Instead of a smooth, dimensional color, I ended up with chunky highlights, a grown-out root look, and ends that are still noticeably darker than the base. It looks like a rushed job and not at all the intentional contrast we discussed. To make things worse, there are two very obvious bright white spots at my hairline where toner was completely missed. I brought this up when I got home and noticed it (Avery really should have caught them when washing or styling my hair, they're quite obvious) and the stylist did offer to fix it, but her availability didn't line up with mine. I explained that I couldn't take another hour and a half off work to come in during the week, given the 30+ minute drive each way, which she knows because we live near each other. Rather than showing understanding, she got defensive and told me it wouldn't take long and that I should reach out to the salon owner if I had further concerns. The one bright spot in all this (well, other than the 2 in my hairline) is that the haircut turned out well, which is the only reason I'm giving two stars instead of one. But overall, this was a frustrating experience with results I'm unhappy with and a lack of professionalism I didn't expect from a salon at this price point. I won't be returning. read more

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Please be warned - this salon is a huge disappointment! We signed a contract with Haute Headz Jacksonville for my daughter's wedding. At the time of signing in June 2025, I was told my deposit was $512.50, which I paid and was given a receipt. My daughter booked a hair and makeup trial (at an additional cost) and to say the least it was very disappointing. The makeup gal's air brush wasn't working so she had to everything free hand. The finished makeup trial left my daughter extremely saddened, and we voiced this to the salon. They offered a 2nd trial at no cost, and let's just say that this one was even worse. My daughter said she could have done better by herself! This is supposed to be a magical day where my daughter gets made up for her big day! So now it is time to pay the balance, and my contract clearly states that I have up to 14 days before the wedding to make changes. With 17 days until the wedding, I called and emailed to make changes and was told I could not and I would be charged full price, plus they didn't have any record of my deposit, which, thank the Lord I saved, because I had to send it to them. I clipped out that part of my contract and emailed it to the salon asking if they would re-consider. I got a very positive email stating that the person I spoke to had no idea about my contract and shouldn't have said anything. They would be happy to make changes. WHAT A RELIEF!! Or so I thought. That never happened. I got a whole crap load of run around with stylists and new employees and a "manager". I was told that our Google Doc (not my contract) had 6 people and that the salon had booked out 2 folks, a makeup and a hair stylist (which we would have had anyway?) and that since I didn't pay 50% down they were going to charge me 50% of the girls that were originally booked on the Google Doc (not the contract). I kept saying my contract says I have up 14 days to make changes, but they kept going back to the whole "You didn't pay 50% down". You told me what to pay, so I paid it?? How is it my fault if the girl at the front desk didn't remember to add on gratuity or travel?? Why am I being penalized? I kept trying to get a reason out of the "manager", but she dug her heels in and expected me to pay the additional fees. I asked her one last time, "So you are not going to honor your contract?", and no she did not. We found an angel to take over the makeup and hair for my daughter's wedding on short notice, so I cancelled my contract, understanding that my $512.50 deposit is non-refundable. Just a warning for any of you brides to be who wish to use this salon...I would highly recommend looking elsewhere. The customer service in this salon is absolutely ridiculous, is no professionalism, no positivity, no willingness to honor a contract, and lastly, the artistry of the staff left a lot to be desired. You are way better off going elsewhere. read more

Love, love, love! Hannah and Misty are wonderful! They treat you like family and provide excellent service. Thank you so much, ladies!

I last came to this salon and had Zena give me a cut and color to die for. After about six months I decided to experiment with a different color using the box and of course it was a disaster. I went back to see Zena and she worked her magic like no other. She cut 2 inches off and did an amazing layering job. She made me the dark blonde I strived to be! read more

Haute Headz Jax - I went from a dry and brittle blonde to a healthy layered dark blonde and absolutely LOVE this look Zena gave me! - Hair Stylists Near Me - Jacksonville, Florida

Mary is gifted. She did a colour and cut on me. Both turned out beautifully! I'm looking forward to becoming a regular client.

To all people who have curly hair you need to go to this salon and get a ouidad cut . They will explain the concept of the cut.I had Mary to do my hair last time I was there.I knew about this type of cut that whyI went to Salon D"orsay and I was so please with this place and all of the other staff there also.there is about 3 diffent people there to do this cut. They take care of all types of hiar but I have the curly hair so go and try them out you wiil not be sorry but don't be in a hurry so they can spend the time with you. They like to make sure on what you want. read more

Love love this place! Very Friendly atmosphere. Zena went above and beyond cut and color. She is very knowledgeable and loved all her suggestions. I'm now going back for highlights and lowlights. read more

I went into the salon today for the first time for a cut and color. I walked in with a picture of what I was looking for (cherry cola brown color), I walked out with exactly what I wanted and more. It's been a long time since I left a beauty salon feeling amazing, and this time I most definitely did. Jes was so great, super personable and did such a great job on my hair. I will definitely be making Salon D'Orsay my home as far as my hair care goes! All the staff was really nice and the service was amazing! read more

I went to see Mary to do my hair for my wedding. She was amazing! She made it look fabulous...even though it was super thin! I wish I had known about her before I moved away. The best salon experience I've had!! read more

I recently moved here from Memphis and put off finding someone new for way too long. I'm so glad I found Mary and she was amazing and so patient with me. Not only do I have crazy thick hair that took over 45 minutes to dry, but she also put up with my lack of really knowing what I wanted or needed. She explained everything to me wonderfully and made me feel so much more comfortable than any other stylist I have EVER used. I get nervous in those situations but her and her staff were so sweet. It definitely made me feel much more at home in a brand new city. I've been here for 8 months but it was the first time I felt at home. I'll definitely be back. Oh and I got an Ouidad cut and treatment for anyone looking into it. I highly recommend Mary & her staff. read more

Mary is amazing. She helped me figure out where to go with my hair based on what was already there, damage from over-processing, my hair's natural tendency and end goal. She was patient and meticulous and the end product was better than I could have hoped for. I highly recommend her and will definitely go back! read more

Went in yesterday for a haircut and I absolutely love it! I had had the same style for a long time and wanted a change, but I was nervous. Suela was very patient with me, listened to what I wanted and took the time to make sure I was ok with how much length she was planning to take off. I can't wait to go back, next time for highlights! read more

Gladys did my nails recently and I have to say I couldn't be happier. I had an acrylic fill in and went 4 weeks and they still looked perfect!! She is very sweet too! I highly recommend her! Nice change from the "mill" nail salons. I will definitely be back! read more