I ordered a set of Subzero and Wolfe kitchen appliances from Ferguson. Heather Watson also helped…read moreorder the products. The delivery & installation process is absolutely the worst possible. You would think the delivery would be free after you spend $25,000 on a refrigerator, stove and a wall oven; but it's not. Installation of Subzero and Wolfe appliances require precise and one of kind electrical plumbing rough-ins, which Fergurson does not communicate on the phone or early. So you are constantly email this lady who has 0 field experience. She becomes a human emailer of the spec sheets, which different trades can interpret sightly differently. To reconcile the difference by talking with trades, Subzero tech support, and Fergerson is a full time job. The after-sale support is email exclusive and absolutely time waster. Fergerson after-sale support obsoletely will not talk to you; they will only email you dumb things one like the spec sheet and ask you dumb questions on the email. Heather called me after I threatened to cancel the order; but she knows nothing about the fine installation detail, sometimes down to 1/16". She promised that a Subzero rep would call me the same day, nobody called me. So I called Subzero tech support. It takes about 24 full working hours to coordinate the installation of 4 appliances. I come from a engineering background, with 4 years of fix and flip experience. I have never spent so much time on appliance installation. If you buy subzero as a luxury product, and you also value time as the greatest luxury possible, then Fergueson is not for you. Fergerson will rob you of your time!

My wife and I just completed a major, 2 month, master bath renovation with the help of Ferguson…read more We purchased all of our faucets, hardware, custom cabinetry, and tub from the Annapolis showroom location with the help of two SPECTACULAR associate/designers. Heather Watson assisted in the selection of the right faucets, tub, diverters, and miscellaneous plumbing components to make it all work. Being in the contracting line of business I recognize that complex projects can require a significant amount of assistance to make sure they are done properly; Heather nailed it from every aspect from design, pricing, and working through last minute installation issues associated with a custom bath. Dawn Esposito assisted in taking our conceptual drawings of the vanity/cabinetry to a beautiful, yet functional setup that perfectly matched our design. Just as Heather did, Dawn took ownership of the project, worked with me to get exactly what I wanted and got it ready for release from the factory. During installation the few minor questions that surfaced were responded to immediately allowing installation to continue without delay. I would absolutely recommend Ferguson for anyone interested in bringing their dream renovation to life. This is the type of customer service that should be expected and required of all design/suppliers.

We sued About Kitchens and they have not paid us the money we were awarded in court. They spilled…read moreconcrete on our Berber carpet and hid it from us, so it hardened over the weekend. Then used a knife to remove it... which further destroyed it. They sent a drunk employee to install fixtures, who used a wrench and scratched our custom fixtures which we had waited 7 weeks to be produced. They mixed cement with a drill gun mixer in our bedroom, which coated everything in our bedroom with a thick layer of dust. They used two different color grouts for the tile in the shower. Zero management of employees. Do NOT use this company.

Matt, Dave, and team are all exceptional. Great design and overall fantastic renovation team. They…read moredid our entire 1st floor, kitchen included, in our house. They removed a low barring wall and made an open concept. Highly recommend as these guys understand both the design and construction side of the business. They are the complete package. Overall very happy!

Would not recommend coming here at all. Needed a washer and dryer. Butch lied to me about delivery…read moredates that they would be delivered together. No call or anything that they were coming separate when I postponed the date to get them at the same time. Changed his story multiple times about he told me that but then said it was damaged. Did not give correct invoices with rebate codes. The first delivery crew was fine. The second was just one male who had no idea what and he was doing, could not get the whole washer hooked up, and hooked things up incorrectly 3 times. Was over a 2 hour process for it to be done wrong and he seemed to be under the influence. Had to call my plumber to get it properly installed.

Short story, long: May 30th purchased a fridge, and range. Stephanie was super helpful…read more 6/19/25 both items delivered. Fridge is great, Range has an error code F2E1 Stuck Button call for Service. So I did. In 1 week Joseph from service came out. Spent 10 minutes of the 4 hour window concluding that we need a new control board for the range. He ordered it. 7/10/25 Joseph returns to install the new control board. As he takes apart the range, he is leaving scratches all over the front of the range. Once apart he discovers the parts dept ordered the incorrect control board. He puts the range back together, tells me he will escalate this matter and get this replaced immediately. Joseph told me that he will call me later the same day, or first thing 7/11. I'm still awaiting the call. I call Stephanie and explain to her, at this point I suggest to replace the range. I go to Bray and Scarf on 7/12/25 tell my plight to a pair of gentlemen, and they shrug their shoulders, tell me Stephanie is not in, tell me to take photos of the scratches and email them to Stephanie. Zero Help. I email everything to Stephanie same day. I call Stephanie on Monday 7/14/25 she tells me they received the pics and she is forwarding them to service. I told her at that time, no more repairs, please replace the range. She tells me I will get a call from service. 7/16/25 I get a call from the service manager I tell her my plight. She gathers all the info and lets me know she or someone will get back in touch with me about a resolution. 7/21/25 No calls from ANYONE. I call service, some guy picks up, sees all my notes, tells me he is sending this to the escalation team, and I will hear back from the escalation team later this day, or tomorrow. 7/23/25 no calls from ANYONE. And here I sit with a broken/scratched range that was $1600.00. Add in the fridge and total spent was $6000.00. All the reviews are right!!! Their service SUCKS, and by the way, at the beginning of this review I called service. I have been on hold for 25 minutes, throughout this entire review. All Bray and Scarf care about is the sale. Once you, as a consumer take possession of the goods....Good Luck! Hope it works out. REPLACE MY DAMN STOVE Bray and Scarf. Hung up on Service after 30 minutes of hold, and called Annapolis Bray and Scarf. I'm waiting to hear back from Brett the manager. Will they call me back today? Tomorrow? Never? Stay Tuned.........

I have just replaced my old, laminated kitchen counter top with granite. I went to Cabinets &…read moreStone Direct for the new counter top based on a recommendation from my remodel contractor. I worked with Kam Wong from the store and am very pleased with the final product. I wanted my new counter top in a very short time frame and Kam was able to lean on the necessary people to get the granite fabricated and installed in less than a week. The new counter top looks beautiful and I really can not ask for more. Cabinets & Stone Direct's price was very reasonable, personnel very friendly and professional, I do not hesitate to recommend them and Kam Wong in particular.

From the owner: Welcome to Cabinets & Stone Direct. We offer a large…read moreselection of high quality solid wood cabinets and counter tops to choose from. Here at Cabinets & Stone, we are the manufacturer, importer, and distributor; which ensures that you can enjoy high quality cabinets and vanities at reasonable prices. Our company manufactures a variety of cabinets, from traditional to modern styles, featuring solid wood doors and plywood construction. Contact us today or visit our Beltsville, Maryland showroom and let our knowledgeable on-site designers answer any questions you may have. We also offer FREE in home consultations. There is no better place in the DC metropolitan areas for your kitchen and bath remodeling or new construction needs than Cabinets & Stone Direct.

I went looking for a huge salad bowl. The staff were friendly and attentive and helped me quickly…read morefind what I was looking for. I probably could have found the bowl for cheaper but I needed it right away and was happy to have several options to choose from.

As the name would suggest this IS the best kitchen supply store you can visit. Its such a gem and…read morehas that rustic quality that is being erased in the rampant modern restaurant turnover that is overtaking Union Market. Run by a great family, this kitchen supply leans into the specificity of everything you could need in a kitchen. Not only supplying distinct tools, but that tool in all shapes, sizes, materials and so on to fit your culinary needs. A visit here would affordably stock any industrial kitchen or innovate a home kitchen up a culinary step. If you take cooking more seriously invest in these culinary grade pieces they have in their inventory and support small businesses! We would have never came across this store if if were not for the owner's son and their $2 lemonade stand! PS the lemonade is fresh, sweet, with just enough pulp to know that children made it! We enjoyed sipping it while perusing the store and this place WILL be revisited by me, so why not go and live out your kitchen fantasy?

Reico K & B was great!!!!…read more Jen Denham was our Service Representative and she was very professional and courteous during the course of our Master Bathroom remodel. I highly recommend Jen and the Reico Team for any Kitchen & Bath projects.

Helpful staff. Got exactly what I wanted - beautiful walnut butcher block countertop!read more

Walked in/walked around. A lot of staff but not one person even acknowledged my presence...not even…read morea quick, be right with you. Left after 10 minutes of being ignored Some of the products looked nice. But if that's how they treat a customer, I will make my purchase elsewhere.

I am absolutely in love with my new cabinets! When I first called them, I really didn't know…read moreEXACTLY what I wanted, I just new I wanted to fill an empty alcove with cabinets. The sales person that came out (Kate Gleason) was so knowledgeable and helpful! The next day, she sent me several different layouts and man, did she pull out all the stops! I was also trying to match a 20 year old cabinet finish for the existing cabinets, which I knew would be almost impossible. Well, I have to tell you....the design and finish was WAY more than I expected and I couldn't be happier!!!! They match PERFECTLY and the handles are the same too. They did an OUTSTANDING job and I highly recommend them to anyone looking to upgrade or add to their home.

We had high hopes for this business when we walked in for advice on our kitchen remodel. Stay away…read morefrom this business! They are only interested in money and not helping people design their dream kitchen. At first our conversation was going well, but once the topic turned to dollars and cents they were no longer interested in us. If you want a kitchen remodeling company in Annapolis you're better off going anywhere else!

It's common for people to write a review when they have their first contact with a company, but I…read morealways wonder if the product or service held up over time. In our case, we used Kitchen Encounters almost 10 years ago for a major kitchen redesign, so you're getting a more long-term view. First, I was surprised to find how helpful a designer could be. I knew what I wanted the kitchen to look like, but didn't know some of the tricks that have made the kitchen so useful over the years. Tracy introduced us to the concept of toe-kick drawers (THAT's where the broiler pan and the long barbeque tools were meant to live!) and pointed out that we should use trim strips around our small refrigerator so that if we wanted a larger one in the future, we could fit it in just by removing the trim. We've just bought that larger refrigerator and, thanks to Tracy, didn't have to destroy our kitchen to fit it in. Second, when we recently mentioned a problem we'd had over the years with one drawer, they sent Mike over - who quickly diagnosed and fixed the problem. Talk about standing by your products! I'd recommend Kitchen Encounters without reservation.