Stopped in a little after midnight for some late night dessert and I was not disappointed. The…read morestaff was really friendly and let us a sample a few items before we decided. Great place for a late night snack and hangout.

Pretend you're me: It's cold, rainy and miserable. You park near Insomnia Cookies and walk in…read morewet--only to find no employee at the counter. A lone couple waits for service, ignored. In time, a girl appears from behind a wall. Lethargic, dreary-eyed, non-committal. "I'll be with you," she says to the couple then disappears behind the wall again. In a bit, she putters to the cookie oven, opens it, turns a tray twice then slogs back to the counter. Still ignoring you (me), she approaches, takes the couple's order--then returns to the oven. She waits for the couple's order, going out of her way to avoid eye contact with you (me) and presumably, the burden of customer service. She wraps the couple's package, hands it to them and then eases back to the oven. You call to her. "Can you help me, I think that's my order on top of the oven." She gazes at the order from a mile off, lifts her helium balloon hands, takes hold of the cookie box and reads the name. Take note: I've been standing there for over ten minutes. I confirm it's mine and ask why it's been sitting there when I could have been out and happy nine minutes sooner. Flat-eyed, she says, "I was busy with other customers." You (I) think, "Wow," and wonder if she's okay, in an altered state (it is Colorado) or sick. You want to feel bad for her, but she looks at you as if you're hateful for questioning her, her schedule and lack of service aptitude. I've worked all over the world, including the pits of Miami and South America where customer service is at best optional and normally terrible. My experience at Insomnia Cookies that night, starting at 7:09 PM and ending at 7:23 PM, was worse. By far the worst service I've received in Colorado, particularly Fort Collins. Will you receive better service? Perhaps. Was this an aberration? Maybe. But the anecdote is fact--terrible enough service for me to write a review. I don't blame the girl She's a kid. Who knows what was on her mind or in it, if anything. I blame management. Two employees present, no supervision and terrible customer service. That starts and ends with lack of training and control.

the food is fast and the service is efficient and its a chill place nice ambiance :) you just have…read moreto make sure to check the box before you leave since it really depends on the worker and location, but when i went, everything from the food to the service was impeccable. if you're ordering ahead of time, def do curbside pick up

still bad. don't know what i was thinking to give it 3 stars. if there's anything with biscoff on…read moreit get it. sometimes their warm cookies and other desserts are good, but those cold cookies with frosting are bad. let the mukbangers have their fun you do not need these mormon cookies.

We love some Eileen's treats especially when Ms. Vicki Steiner is there! Who doesn't love a cookie…read morewith a song. I could be biased, but my entire office only likes to order and pick up when she's on shift!

I order from here for work potlucks, family gatherings, church gatherings, and also give with…read moreChristmas gifts. Excellent variety, taste great, decorated beautifully, and way better than any store cookie. Everyone loves when I bring cookies! Price is very good for the quality. Clean place and the staff was very pleasant.

I love how there is always something new on the menu and the staff is always so kind.read more

cookies are good but underbaked. also the frosting is super sweet. overall workers were great and…read morewe were treated nicely

Walking into insomnia, cookies is like stepping into a serene little haven of cookie heaven. The…read morefirst thing that hits you is that incredible smell--warm, buttery, sugary-- like grandma's kitchen on a perfect Sunday morning. If you're even a little apprehensive about buying cookies, that heavenly aroma will have you sold immediately. The cookies themselves are soft, warm, and absolutely perfect. You can tell that care and thought go into every batch-- each bite feels lovingly crafted, which is exactly what you want from a cookie. Service moves at a brisk pace, which makes sense considering there's often just one person juggling taking orders, baking, and cleaning. It's a little fast, but totally understandable and doesn't take away from the experience. While there there's no seating-- this is very much a to-go spot-- The overall ambience is calm and inviting. It's the perfect place to grab a treat for yourself or take home to share (or not-- no judgment here). All in all, insomnia, cookies, nails it: incredible cookies, a sweet and efficient staff, and a comforting, serene vibe. Definitely a spot I'll be coming back to.

Sweet little ice cream & cookie joint. Could benefit by having a larger selection--maybe a couple…read moreof non dairy or gluten free choices for those with allergies/sensitivities. Server was polite and friendly. Seating here seems a bit limited, though I noticed most costumers were getting 'to-go's. Ambiance seems a bit sterile, but the grandkids didn't notice-- they enjoyed the treats. I will stop in again next time I'm in town and want to treat the kiddos to some sweeties.

On a 90 F weather day, we're so glad we stopped by! From word of mouth, I heard I just had to stop…read moreby and try the limited time flavor(s) including the lemon meringue pie ice cream. I did a cup with a half scoop of lemon meringue pie and raspberry sorbetto, and it was a delicious pair. the pie crust pieces in the lemon meringue, was a nice touch and texture fav... and the raspberry sorbetto was perfectly refreshing and tart... a bright summer flavor that you must try if you are a raspberry fan. The shop had wonderful heritage chocolate goodies that smelled and looked amazing. Specialty chocolate dipped pretzels, chocolate covered marshmallow bites on a stick. Every chocolate delicacy you might dream up is there! They offered a free sample of their amazing heritage fudge - and it didn't disappoint. Looking for a specialty cake for a birthday or party? They have a great variety of ice cream and other lovely cakes that would be a showstopper at any party - the one that caught my eye was a toasted coconut ice cream cake. We were quickly greeted and served by Macy who was so friendly, sweet, and helped us feel welcome as newbies. We appreciated the hospitality and genuine care! Their shop was very clean and made it easy to admire all the wonderful chocolate confections and cold treats. We'll be back!

Great little shop! They greeted us and kindly offered us a free sample of fudge as soon as we…read moreentered and of course I can't eat like a normal human being and swallowed wrong and began coughing, they immediately directed me to the water fountain. Afterwards they answered any questions we had on their products as we browsed. We ended up getting their chocolate pops, chocolate covered marsh mallows, giant candy canes, and candy apple. The candy apple was delicious! And no mold in the middle which I notice happens every time we get a caramel apple from the other fudge and candy place in town. Their sweets were also a great value in comparison to the other popular candy pop up store we frequent during the holidays. We usually avoid old town bc of the traffic but we'll have to make Kilwin's one of our main stops in the future.

Cute local chain with hit or miss donuts. Service was perfect duh pay them more. Got 6 donuts, took…read moreat least one bite of each, and fed the rest to my roomate. Hits: - buttermilk: first one i've ever had that actually kind of tastes like buttermilk. great texture too - glazed chocolate cake donuts: the cake base is super chocolatey even without chocolate icing. impressive. Misses: - apple fritter: soft and flexible like a paper plate with minimal pieces of apple, really disappointing given how big it is. mine had way too much cinnamon in it too. - anything with "strawberry" icing: classic pepto bismol flavor, my search for good strawberry donuts in ongoing - glazed: wet?? definitely not a raised texture, the icing kinda soaks into it making it soggy. can't decide if it wants to lean cake donut or bready donut. ???: two-toned knott - bready, is it supposed to be that way?

Walked in to a basic mom'n'pop store greeted by the smells of oil and sugar. Gentleman at the…read morecounter politely said hello. Since it was my first time, I decided on a trio of their glazed varieties. I'm not a huge fan of overly filled and topped donuts anyway. The classic plain glazed donut was fluffy and airy inside and lightly glazed on top- perfect. The glazed French Crueller was slightly wet inside and crispy outside- prob won't get again as I prefer the fluffiness of the classic donut. The sour cream fashioned I saved for last because it's my go-to donut. Honestly, it let me down. Yes, it was crispy with lots of crusty surface area and had a dense inside. But it had too much surface area that held on to too much glaze, making it overall way too sweet for me. I will be back to get more plain glazed and maybe try the twisted two-toned.

An acquaintance walked by with a Dubai chocolate bundtette and raved about All About Bundt Cakes…read more They recommended the banana pudding and the Dubai chocolate. I hadn't been before, so I looked at their menu online which was helpful. My husband and I stopped by and decided on the carrot cake and banana pudding bundtettes. They were delightful, and with the richness, it was easy to share and enjoy over a couple of days. We favored the banana pudding cake- moist, perfectly balanced between cake:pudding:frosting. The cute nilla wafer on top was a nice touch and brought some nostalgia. The bakery has a small store front and friendly customer service. There is a clean, lovely cold case with a variety of fresh cakes displayed. The customer service offered by Camden was cheery and polite.

Ordered a strawberries and cream 8" cake online for my kids birthday. My issue was not the…read moredelicious cake but rather the costs involved. It's not a large cake for $32.78. That's my first problem. The second is that there is a fee listed online that makes it seem like you pay for their website. The price of the cake should include any extraneous costs and all inclusive not charges a la cart. It reminds me of tipping culture in America in recent years that has become unhinged. The cake was tasty but the overall cost and charging for your website made it 4 stars.