4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

We love Heritage Heating and Cooling and have been their loyal customer for over 5 years. They…read moreprovide quality services to keep our heating and cooling systems in good repair and functioning properly. Their service technicians are well trained and professional in their service delivery. Last night our air conditioner stopped working, I called and left a message requesting assistance and the very next morning (a Saturday) they returned our call and scheduled Tyler H. To come to fix our air conditioner the very same day. Tyler H. Arrived early and quickly repaired the issue. He was so knowledgeable, kind and professional and answered all our questions. So fortunate to have Heritage Heating and Cooling and their quick response to help us in this scorching heat, and on a weekend!! Thank you so much for always being there for us!!

I had a very positive experience with Jim He put in a new…read moreHVAC system for me in 2016 The price was affordable and everything still works great For Any questions or additional assistance I've needed since then, Jim has been helpful as can be. Years after installing the HVAC system, the thermostat gave me some problems. I told Jim & He came over to replace our thermostat same day I asked, no charge, and it was not still under warranty. To me, that's incredibly kind. He went above and beyond to help his customer. I am surprised to see any bad reviews because I have only had good experiences with this company and would suggest Jim to anyone who needs any assistance with HVAC related issues

Greenaire owned by Jim Green here in Belleville sure botched the installation on my new furnace!…read moreI wondered why he wouldn't come back to service it even tho he made several appointments to. You have to disconnect the vent just to change the filter. The problem I'm having with condensation running all over the floor is because furnace should have been put on a pedestal and not flat on the floor ! I could add more but what's the use! I paid Jim almost 8000.00 for new system that's been nothing but problems! HIRE SOMEONE ELSE!

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

They installed a new home air conditioning unit while providing excellent service at a good price.read more