I didn't end up moving forward with the repairs, but I still wanted to leave a review because Sam…read morewas incredibly responsive. He got back to me almost right away after I submitted my request and scheduled an assessment quickly. Ron, the technician, was friendly, professional, and took the time to explain exactly what the assessment involved and what repairs would be needed. Good communication can be hard to find, especially when dealing with home repair issues, and that alone made a great impression on me. I would definitely keep them in mind when I would need their services in the future.

A family member had a critical situation and a local plumbing company referred us to AssurePro. I…read morereached out to AssurePro and they were quick to respond and came out to provide an estimate for us. When we decided to move forward with them, they worked with our timeline so that plumbers could return to finish what they needed to do in a timely manner. We are very thankful that they stepped in to help us contain a very stressful emergency!

Poor communication through the entire job. The workers hid our smoke detector in some of the…read morefurniture taped up under plastic - the chirping prevented us from sleeping in the room for two weeks. Text and calls went unanswered. They said they would come the next day so I left a door unlocked. They never came. Until I contacted them again.

In mid-October in 'pinhole leak' above the kitchen which broke the ceiling and mini-flooded,…read moredestroying ceiling and most of flooring. This ServPro group responded 1-2 hours(8am)and isolated the issue, installed fans, etc to abate all damaging elements in short order. I highly recommend this group, as my functional and comfort level was resolved very quickly and with excellent consideration of my timeliness!

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

Had a bad water damage that went on for a few weeks, Rodrigo came and took care of the initial…read moreissues he was very knowledgeable and help me open a claim, unfortunately my insurance company was a headache, so I decided to stop work, that's when Frank his supervisor called me and worked out a deal, and took care of my nightmare, they dried and restored everything and paid just about what my deductible was anyways, thank you RRP for saving my home and my peace of mind, these guys are solid.

We had water damage in our home and received help from Rodrigo and his team. Rodrigo was very…read morepatient with us as he walked us through the process of everything that's going to happen. He remained professional and available to talk to us at all times in a difficult situation, he gave us a sense of peace and always made us feel like we were in good hands. We are very happy with the way that he handled everything and appreciate his expertise and advice in this fragile situation. Thank you Rodrigo for all of your help. We will definitely highly recommend you.

Sean and his team are definitely one of the best out there. I've never felt more comfortable…read moreworking with a contractor and his team. You can't go wrong with their work and service. Their professionalism, trustworthiness, and work ethic combined is a force to be reckoned with. I had water damage alongside my entire kitchen wall and floor due to an AC pipe leak from the unit above. I found Sean at AAA Restoration since they were located nearby and they were immediately able to tend to the situation. They sectioned out the area, put in blowers, and kept continuous supervision throughout the process. Even when they removed all the appliances to note all the moisture and damaged walls/flooring, their work was quick and clean. They took care of the job professionally and I felt super lucky to have found them. What was most impressive was Sean's reliability. He always returned phone calls (which is rare nowadays especially with contractors or people in this field). He is hardworking and honest and very easy going. He is straightforward and doesn't beat around the bush which I value the most. His team worked patiently and diligently with my insurance company to process the claim, although it's definitely time to change insurance company after their horrible claim service/process. I hope I don't have to deal with any more water damages, but if it happens, I know I'm tracking down Sean at AAA!

Aaa water restoration is the best! Definitely my top pick for water restoration services and if I…read morecould give them 6 stars, I would! Thanks for coming out to our property in Lake Forest for a roof leak in such a short notice. These guys are so honest and professional!

Expert professionals who deliver. This has been the most smooth experience to remediate and repair…read moremy utility closet after the upstairs unit's hot water heater soaked my utility closet and destroyed my furnace. Everyone is super knowledgeable and want to help. The process just moved along and is now complete and better than new. Active Restoration shows up on time, responds to your phone calls and all in all does everything to satisfy you. I will never use anyone else. What started out as a drip turned out to be a major leak that took 3 months to remediate and repair. I honestly did not feel any "construction" pains. They are the ULTIMATE BEST!

I hired Active Restoration to fix the damage from water leak on the ceiling of my kitchen…read more They were extremely responsive and helpful getting the job done in a timely and professional matter. It always sucks when something has to get fixed like water damage, but it makes it easier when the company you hire is solid like these guys. Will definitely be using them again if something else happens in the future.

One of the BEST contractors I've ever worked with! We had a cracked sewage pipe in our home that…read morecaused dirty water to seep into several walls and under our floor - mold was found everywhere! I felt so overwhelmed but Wes walked me through every step of the process. He was clear and communicative, making sure I understood what, when and how things would be restored, including when more mold was found. He answered all my many questions and worked around our schedule. The team he sent were also so professional and polite. They were just as thorough and did excellent work, including taping our kitchen so we could still access when the mold was cleared and things were drying. I am so happy we chose High Velocity Restoration and would recommend them to anyone dealing with a nightmare scenario like ours. Excellent work and an excellent team! THANK YOU WES!

We recently discovered a pipe leak underneath our house, and to our horror, mold began popping up…read morein multiple areas. High Velocity Restoration responded incredibly quickly to my Yelp inquiry and had someone out on record time. Wes was outstanding. He provided clear, thorough explanations, carefully inspected all the problem areas, and paid special attention to our daughter's room, which was our biggest concern given the potential impact on her breathing. He was professional, knowledgeable, and reassuring throughout the process. We truly appreciated the prompt response and level of care, and we highly recommend High Velocity Restoration.

After a major flood at my mom's house in HB, ServPro HB South/Newport handled everything! From…read moredrying out the house to returning it BETTER than previous state. See my review in ServPro of Newport for the job Jorge and his team did for water and asbestos remediation. This post is for the restoration/construction team that made everything beautiful! Corey and Logan, the site leads were beyond my expectations. Estimate Process & Pricing: Given that this was a pretty big restoration job, I did my due diligence to get multiple quotes. I selected ServPro because their quote included upgrades that the others did not. Essentially, for the same costs as the other quotes I received. Another plus to me was that Logan PROACTIVELY built a quote. Meaning, the ServPro teams (remediation & restoration) worked together to create the initial estimate. This was a big deal to me. Some may look at this as "I didn't ask them to to do it" but not me. When I was ready to start the bidding process for restoration, their quote was ready to go. It even helped me know what to look for in seeking additional bids. Logan was super responsive and made any tweaks & changes I needed. The software they use (as all of them used), was detailed and broke out materials, labor, and profit as required by my insurance carrier. Design Services: Okay, so this part is generally really overwhelming to me. The good news was that I didn't need any "high" design work done. I was looking for simple updating such as new stone kitchen counters, back splash, etc. The bathroom where the leak was, was a little more intense for me and I had to do some leg work to find a new vanity and faucets, but that's about it. For the most part, Logan & Corey had lots of samples for me to choose from. Where I was indecisive, they had a pretty good eye for what would look good. I don't live at the property so they would even bring samples to my house in Irvine. Overall Project Management: Cory & Logan worked together to ensure I was always informed as to the status of the project. I'd receive emails or texts regularly as to the progress. ServPro does use subs but all of them were pretty good about doing what they said they were going to do. Mind you, my project was not time sensitive so I didn't pay close attention to delivery/completion dates. Regardless, the guys were motivated to keep things moving wrap things up. This projected touched every room in the 3 bed/2 bath house. No major snafu's except for my lame paint color selections and a few rooms needed to be repainted. The house looks amazing. Working with this second ServPro team from HB South/Newport has been a seemless and positive experience for me and my family. It felt all the ServPro employees at this franchise are happy. Which to me means their owner/management recognize the importance of taking care of their employees. It shows in the delivery of their work, especially when there are satisfied customers.

SERVPRO - (714) 962-9222 - Residential Services…read more SERVPRO has over 1,700 Franchises ready to help across the U.S. and Canada and is a NOT A trusted leader in the restoration industry. SERVPRO of Huntington Beach South has highly trained technicians TO STEAL FROM YOUR HOME state-of-the-art equipment WHILE ONE IS SETTING UP THE EQUIPMENT THE OTHER IS STEALING JEWELRY! ready to respond and to properly CLEAN YOU OUT clean and restore your house SO YOU DON'T TRUST ANYONE! that feels like home. Learn more about our residential services: * Water Damage Restoration Fire Damage Restoration Mold Remediation STEALING FROM YOUR HOME * SERVPRO - (714) 962-9222 * Residential Services * This is their ad at ServPro - I added in some key things they do not advertise!!! Please share this all over! I spoke with the "Super" and he told me that he is still letting the two thugs work in your home! This is not a trusted company if they continue to let the two that stole from my home out there working in yours! So you will see I personally packed my things and placed them in my bedroom that morning. After they left and I went to find something and found this. Tell me, when was the last time you found your glass jewelry box 5 feet away from where it was just an hour before this. Oh and in a cleaning box and a kitchen box? My jewelry was not packed it was on my dresser in my bedroom where they were not even suppose to be?????